Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with AMD processors => Topic started by: WAWood8 on February 06, 2011, 07:29:40 pm
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Been using this mobo for a little over a month, and then suddenly today, when I booted the PC, couldn't get a LAN connection.
Suspected the router or ISP, but booting another machine got network access.
Have several OS's on this box, including Linux, tried them all -- same result, no LAN.
Notice no light on the router for the cable connecting to my PC, also noticed no lights on the back of the machine.
Ran the SMART LAN BIOS test -- reports Normal / Length = 0m on all 8 parts.
According to the manual, this means that the LAN port has stopped working.
Board is over a month old, so there's no returning it to the store where I bought it.
And Yes, I could buy a LAN card, but the board only has two PCI slots, and I really want the onboard LAN to work.
This is the first Gigabyte board I've had. Always bought ASUS before -- never had onboard LAN problems with those boards -- so, have no history of Gigabyte boards to compare this to.
Is this a known problem with this board?
Are there any other tests I can try (I'm posting this from another PC).
What are my RMA options if the LAN port is indeed "dead"?
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If the LAN orts are dead, or for that matter any other hardware problem with the board then you will need to arrange an RMA via your retailer.
From past experience try removing the power lead from the PSU press the power botton and the replace the power lead and boot up.
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Hi,
Are you running the latest driver for the Realtek LAN? The latest version was released on the 26/1/11 and it might be worthwhile updating to this version if you haven't already done so. There have been a couple of instances where, on dual BOOT Systems, the LAN has stopped working with older drivers.
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Good point on the drivers. Probably not running the lastest as I installed them from the Gigabyte CD.
I'll check their website and download the latest drivers.
Thanks
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Installed the latest drivers -- LAN works again -- for a while!
Installed them in the 32-bit Win7. LAN worked.
Rebooted, this time, into the 64-bit OS. LAN suddenly worked. But, installed the updated drivers anyway. LAN still works.
Rebooted, this time into Ubuntu 10.10. LAN still does NOT work. Nothing seems to fix it.
Rebooted into 32-bit Win7. LAN no longer works!
So, looks like something in Ubuntu is "killing" the LAN. Don't have the time or patience to work that out right now.
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OK, found Linux drivers for the RealTek LAN. Will try to "make" them to see if that fixes the problem.
Otherwise, it appears that I have an intermittent LAN port.
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OK ... bit the bullet and updated the BIOS to FF. Didn't want to jump into the Beta FGA BIOS just yet.
After that, the RealTek LAN works in ALL OS's!
So, I guess that really did "fix" it.
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Hi,
pleased to see that the BIOS update seems to have fixed this particular issue and that the update went smoothly for you.
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And you know, I should have guessed that it would -- because one of the recent BIOS upgrades includes some comments about the "new LAN". So, they most probably fixed whatever was causing the "old LAN' to become intermittent.
And, expecting the worst, I booted back and forth between Linux and the Win7 versions, fully expecting that either (1) the LAN would no longer work in Linux, or (2) Linux would "break" the LAN so it no longer worked in Win7 -- and neither of these happened.
So maybe, they did actually fix the LAN problems with the BIOS update.
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Just when everything else was going swimmingly - the same thing just happened to me! Trouble is. I'm already on FF. Anyhoo, quick uninstall/reinstall seems to have done the trick.
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Just when everything else was going swimmingly - the same thing just happened to me! Trouble is. I'm already on FF. Anyhoo, quick uninstall/reinstall seems to have done the trick.
Yeah ... well, I spoke too soon. Since then, I've had the LAN go out twice on me. And, I'm using both the latest LAN drivers & SW, and the FF BIOS.
In both cases, I disconnected and then reconnected the cable -- and did not immediately see a change. So, I started the Realtek Diagnostic app, but by the time I ran the diags, it seemed to be back.
So, the LAN is STILL intermittent, it just seems to come back with less work than before.
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Hi,
I did a little experimenting over the weekend with my own rig (GA-890FXA-UD5 Rev 2.1) that uses the same Realtek LAN controller and found that I could duplicate your problem if I tried dual booting with the latest version of Ubuntu 64 bit. (I am running Windows 7 Ultimate 64 bit). I experienced exactly the same issue with the LAN dropping out, especially from within Windows.
Running a Hard drive with only Ubuntu or only with Windows installed and the LAN worked without a problem but as soon as I went back to trying to dual boot the LAN connector was dropped. I think there must be an issue between Windows and some distributions of Linux but I'm not sure what the cause of the problem is or why it's happening. :-\
This is something that really should be addressed by Gigabyte Technical Support and I was wondering if you have actually raised this problem with them yet?
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This is something that really should be addressed by Gigabyte Technical Support and I was wondering if you have actually raised this problem with them yet?
No, I haven't -- and I don't intend to. When I looked at the Gigabyte site to get new drivers, I noticed they have a disclaimer on their webpages that says, essentially, that they don't support Linux distros. So basically, it's unlikely they would care about a conflict between Ubuntu and Windows 7.
As for me, the problem became worse when I was booting back and forth between Win7 64-bit and Ubuntu 10.10 32-bit. Now that I have essentially abandoned the Win7 64-bit experiment and gone back to 32-bit, the problem doesn't seem to occur.
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I remember reading an issue about if Grub2 takes over the MBR then when windows7 is dual booting,some sort of problem will show up..
For the life of me I can't remember where I saw it or exactly what it was..
Perhaps a goggle of Windows 7 and Grub issues might find something out..
Goodluck
jolphil
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And again they have updated the LAN driver. New version is dated is 11 Feb 2011 (a month after the last update).
Seems they are still having problems and trying different solutions.
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I have the same problem.
No issues for an year, from this morning the lan do not work. Sorry for the stupid question, but how have you upgraded the drivers? I didn't find it on the realtek page.
K.
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Hi there,
if you go here: http://www.gigabyte.com/support-downloads/download-center.aspx?kw=GA-890GPA-UD3H then click on the driver link for your motherboard's revision it will take you to the correct download page.
Choose your Windows operating system from the menu and then download the latest Realtek LAN Driver. Once you have downloaded the update you can run it by double clicking on it. This will automatically remove and replace the needed drivers.
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Hi there,
if you go here: http://www.gigabyte.com/support-downloads/download-center.aspx?kw=GA-890GPA-UD3H then click on the driver link for your motherboard's revision it will take you to the correct download page.
Choose your Windows operating system from the menu and then download the latest Realtek LAN Driver. Once you have downloaded the update you can run it by double clicking on it. This will automatically remove and replace the needed drivers.
Thanks, done it.
I've upgraded from FD to FF and the realtek drivers but still doesn't work.
Realtek diagnostic says the cable is connected but the connection state is 'disconnected'.
Maybe is it an hardware problem? How can i test it?
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The problem is more likely to be software rather than hardware so......
Are you dual booting your system?
What OS'(s) are you running?
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No. I use a different HD for linux, and it's not connected now (and it wasn't connected when lan stops working)
Win 7 64 Ultimate
AMD Phenom II 965
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In Windows 7 under Device Manager, is there a yellow question mark or red exclamation point showing on the Network Adaptor?
If the answer is no then Windows doesn't have a problem with the hardware and you will have to look at your software environment.
Another thing to consider is that Service Pack 1 for Windows 7 has just been let loose. Have you downloaded and installed this? If the answer is yes than is it possible something went wrong with the update process and affected the LAN Drivers?
Have you installed any other updated drivers recently?
Have you installed any new programmes?
Have you installed new hardware/drivers?
Can you connect to the internet if you use your Linux install?
Is your Router working OK?
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In Windows 7 under Device Manager, is there a yellow question mark or red exclamation point showing on the Network Adaptor?
If the answer is no then Windows doesn't have a problem with the hardware and you will have to look at your software environment.
Another thing to consider is that Service Pack 1 for Windows 7 has just been let loose. Have you downloaded and installed this? If the answer is yes than is it possible something went wrong with the update process and affected the LAN Drivers?
Have you installed any other updated drivers recently?
Have you installed any new programmes?
Have you installed new hardware/drivers?
Can you connect to the internet if you use your Linux install?
Is your Router working OK?
Windows sees the adaptor correctly (it seems) and it says that have no problems. I haven't downloaded sp1 yet.
No, i don't remember any update or recent installation.
My router works fine: i'm using a wireless usb adapter now to connect to the internet through the router wlan and the lan works with another pc.
I'll try with linux now, but i don't think it will different cause linux or not the lan led on the router when it's connected at the realtek adapter is off, when it's connected to the laptop lan adapter is green with the pc off.
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Have you tried a total power down and disconnect for ten miniutes before rebooting?
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Have you tried a total power down and disconnect for ten miniutes before rebooting?
I've tried now, and it works! Thanks to all :)
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Yes sometimes it is the best way to get it back but do bear in mind that it is not a fix as such but a remedy. ;)
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Seems this RealTek LAN adapter/chip is a REAL problem on these motherboards!
Once again, it stopped working. No reason, it just stopped.
For a while, I was able to get it working by running the RealTek diagnostics, but this time, no go.
So, I stuck in a 1GB network card and began using it.
Then yesterday, I was at the GB site and noticed they have upated their LAN driver -- again.
So, I downloaded that, replaced the older driver with the new one -- and the onboard LAN works again!
This is the second update of this LAN driver in a few months. They must be having serious problems with it.
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There does seem to be a stability problem with it recently. No doubt that is what they are trying to address.
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The lan works but i noticed another problem after i've been kicked from a game server due to an high ping. If i ping the modem/router through lan, every tot seconds i got an high ping (usually from 500ms to 1000ms).
It's not a router side issue cause i tried it on my laptop and it works perfectly, and the drivers are the latest.
Any ideas?
Thanks
K.
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Very hard to say what is causing it really. It could be something else interferring with the LAN ports communication with the CPU, or a driver problem, a hardware problem... :-\