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Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: gy19910220 on February 11, 2011, 09:24:11 am

Title: EX58-UD3R: PC reboots during Window 7 loading screen
Post by: gy19910220 on February 11, 2011, 09:24:11 am

I have had this problem since the day I built my rig. The problem is that sometimes when I turn on the computer, the computer would reboot during the Window loading screen (black screen with the Window logo). It's as though the computer's power is suddenly cut off and the computer would restarts itself after a few second.

To this very day, I still have no idea of if this is the M/B's problem. This problem also frequently happens when I plug in a wireless network adapter (very annoying, sometimes the computer will keep rebooting at the window loading screen until I unplug the network adapter) and seldom happens when I'm playing computer games.

I assume this rebooting problem is due to the computer crashing because I've never seen a crash error from my computer before, it'll just reboot.

Other parts of my rig include:
Window 7 64 bit
1T Samsung HD
i7 920
6 GB ram
Radeon HD 4770
750w PSU
TP-link TL-WN821N

I should also add that this problem rarely happens when the wireless net adapter is unplug. Sometime ago I used a friend's defective graphics card and the computer would reboot when I play certain games. So I've conclude that when the computer crashes it'll just restart. I really want a confirmation if this reboot is a normal procedure when the computer crashes or if it can be fixed.

Thanks.

Title: Re: EX58-UD3R: PC reboots during Window 7 loading screen
Post by: gy19910220 on February 11, 2011, 10:43:43 am

Ok, I'm currently using my bro laptop because my rig kept restarting. I haven't made any software or hardware changes recently and the computer just restarting by itself. The thing is, I tried to run my rig in safe mode to see if it'll restart itself, and I think it stopped restarting itself.

I know this is getting a little bit off topic as this has probably nothing to do with the M/B but I'd still like to know how come when other people's computers crash they get a blue screen etc, but mine just went straight to restarting itself.

Btw, I've looked around the net and found a app called WhoCrashed. Does anyone know how reliable is this thing? It meant to tell me what driver/ software caused the computer to crash.


Thanks.

Edit: link to WhoCrashed http://www.resplendence.com/whocrashed (http://www.resplendence.com/whocrashed)

Title: Re: EX58-UD3R: PC reboots during Window 7 loading screen
Post by: Dark Mantis on February 11, 2011, 11:13:19 am

Hi and welcome to the Gigabyte forum.

Have you made sure all your memory is seated securely and in the right slots (White) ?

If so try removing two modules leaving just on in the slot nearest the CPU and then reboot. If the problem persists swap the module for another one and repeat.

Title: Re: EX58-UD3R: PC reboots during Window 7 loading screen
Post by: gy19910220 on February 11, 2011, 12:50:28 pm

Thanks for the advise, I made sure all three ram are secured but the problem still persist. I did as you told by placing only one ram in the slot closest to the cpu, unfortunately all three ram gave me the same result.

Btw, I used the WhoCrashed thing in safe mode but the program couldn't find anything wrong with the drivers.

Edit: the ram is Kingston: KVR1333D3N9K3/6G

Title: Re: EX58-UD3R: PC reboots during Window 7 loading screen
Post by: Dark Mantis on February 11, 2011, 12:54:35 pm

I would tend to do a thourough Anti-Virus scan after installing that program. Not that I know anything bad about it but just for safety's sake.

If you haven't already done it I should run Memtest86+ on the memory just to make certain that it is functioning properly.


Memtest86+        http://www.memtest.org/

Insert one stick of memory in slot 1 and run Memtest on it for at least 10 loops and if there are no errors then swap it over with the next one and continue untill you have checked all  modules.

If you have any errors the module is faulty.

If you have any faulty modules you will have to return the whole kit as they are matched.

Post back when you have done that with the results.
 

Title: Re: EX58-UD3R: PC reboots during Window 7 loading screen
Post by: gy19910220 on February 12, 2011, 12:35:23 pm

Just wondering about how long will memtest86+ takes to do 10 loops? It's been 3hours in and I only got 7 passes, not sure if this is normal.

Title: Re: EX58-UD3R: PC reboots during Window 7 loading screen
Post by: Dark Mantis on February 12, 2011, 02:29:51 pm

Yes this sounds normal alright. It is not a fast process but it is thorough.

Title: Re: EX58-UD3R: PC reboots during Window 7 loading screen
Post by: gy19910220 on February 13, 2011, 01:28:13 am

All right, here are the results:

1st ram: ~4hours and 10 passes
2nd ram: ~7hours and 18 passes
3rd ram: ~4hours and 10 passes

I didn't get any errors from them, so I'm guessing it's something else that's messing with my computer.

Btw, the memtest86+ is a nice software, I'm happy to find out if there are any similar tests on other computer parts.

Title: Re: EX58-UD3R: PC reboots during Window 7 loading screen
Post by: Dark Mantis on February 13, 2011, 02:54:20 pm

OK I think we would be safe to rule out the memory then as the cause of the problem.

Next thing I would advise you to do would be to go to Control Panel/System Properties/Advanced System Settings/Advanced tab/Startup and Recovery/Settings and untick the box marked Automatically restart and then OK.


As for more checking and benchmarking tools you could do worse than looking here:

http://forums.tweaktown.com/gigabyte/30530-latest-overclocking-programs-system-info-benchmarking-stability-tools.html