Official GIGABYTE Forum

Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: xtremeapo on March 06, 2011, 08:42:19 am

Title: GA-x58a-udr3 And gtx 470 black screen
Post by: xtremeapo on March 06, 2011, 08:42:19 am

Hello,
I having a problem with my system, its brand new and I started to see this random black screens when I try to see videos or things like that but when I try to play games like black ops no problem at all. I read about other people that have this same problem but I dont now how to fix it, I hope you can help me
because I cant sent my videocard or motherboard to RMA because I dont have any support in my country.

my system spects are this:

   
Motherboard   
CPU Type   QuadCore Intel Core i7 950, 3200 MHz (24 x 133)
Motherboard Name   Gigabyte GA-X58A-UD3R v2  (1 PCI, 2 PCI-E x1, 4 PCI-E x16, 6 DDR3 DIMM, Audio, Gigabit LAN, IEEE-1394)
Motherboard Chipset   Intel Tylersburg X58, Intel Nehalem
System Memory   12288 MB  (DDR3-1333 DDR3 SDRAM)


Display   
Video Adapter   NVIDIA GeForce GTX 470  (1280 MB)
Video Adapter   NVIDIA GeForce GTX 470  (1280 MB)
3D Accelerator   nVIDIA GeForce GTX 470
Monitor   Generic PnP Monitor [NoDB]  (A27J21JAA1055)
   
Multimedia   
Audio Adapter   nVIDIA HDMI @ nVIDIA GF100 - High Definition Audio Controller
Audio Adapter   Realtek ALC889 @ Intel 82801JB ICH10 - High Definition Audio Controller
   
thanks for your help and sorry for my english
   

Title: Re: GA-x58a-udr3 And gtx 470 black screen
Post by: Dark Mantis on March 06, 2011, 08:51:00 am

Hi and welcome to the Gigabyte Forum.

Your English is fine so don't worry about that.

There are two possible causes that spring to mind for this problem. The first is a driver problem so make sure that you have all the latest drivers especailly for the graphics cards.

The second is whether you have enough power to supply all that hardware. What make /model of PSU are you using ?

Title: Re: GA-x58a-udr3 And gtx 470 black screen
Post by: xtremeapo on March 06, 2011, 08:54:44 am

Im ussing a corsair 850w, what a fast answer thanks!

Title: Re: GA-x58a-udr3 And gtx 470 black screen
Post by: Dark Mantis on March 06, 2011, 09:03:23 am

Good PSU but not powerful enough for what you are running I suspect. You have a lot of power hungry hardware there.

Title: Re: GA-x58a-udr3 And gtx 470 black screen
Post by: xtremeapo on March 06, 2011, 09:16:32 am

Ok hmmm so... thats a big problem for me because in Honduras the best PSU are like 450w :P (I bought the computer in US)  well What you suggest me in this case? maybe  if I remove some RAMs, I have 12 gigabytes do you think this could help?

Just one more question, if my psu is no power enough why this not affect me when I im playing, this only affect me in 2d mode.

Title: Re: GA-x58a-udr3 And gtx 470 black screen
Post by: Dark Mantis on March 06, 2011, 09:24:09 am

Well it is not always easy to explain why some of these things happen although I would agree that you would expect it more so when under more pressure like starting up or running stressful programs like games. I may be wrong but that is my feeling. Try removing the power cable from one or more of the GPUs and see if that helps. Forget the RAM as it doesn't draw much power at all.

Try updating all your drivers first as they can definitely cause this type of problem and are easier and cheaper to fix.

Title: Re: GA-x58a-udr3 And gtx 470 black screen
Post by: xtremeapo on March 06, 2011, 11:08:02 pm

OK I did two thinks, first I remove 2 Ram cards, nothing happen, same issue.
them I thought I had lastes drivers but i dont, after the actualization everything go smooth now,
well but another issue after I reconect the RAM, when I try to boot the screen stay in a windows that say"recoveryng Dram size" and them reboot endless.
well one fix one new problem, could you help me with that?

Title: Re: GA-x58a-udr3 And gtx 470 black screen
Post by: Dark Mantis on March 07, 2011, 02:49:07 am

Hi again

As you say you cure one thing and get another :-\ The first thing to do is clear the CMOS unless you have physically moved the memory in which case re-seat it first and make sure it is in the correct slots DDR3_1, DDR3_3, DDR3_5.

Remove the power cable from the mains supply and then press the power switch on the case for a few seconds just to drain any residual energy in the PSU capacitors.

Once done remove the motherboard battery for at least one hour before replacing it.
 
Next plug back into the mains supply and boot.
 
You will now need to enter the BIOS by pressing DEL and load Opimised BIOS Defaults.

Make any other changes to the BIOS settings to suit your self like disabling the floppy drive, disabling the full screen logo and making the HDD the primary boot device and then press F10 to save and exit.

Post back when you have done that if it doesn't stop it.

Title: Re: GA-x58a-udr3 And gtx 470 black screen
Post by: xtremeapo on March 07, 2011, 05:32:39 am

Thanks for your help, I just change the order of the two RAM cards and it work fine, well I can say since I install the last drivers  my system is more stable, but I still having this black screens but at least now I can work, I saw in the nvidia forum several topics about this issue, this si one of them
http://forums.nvidia.com/index.php?showtopic=187401&st=0 (http://forums.nvidia.com/index.php?showtopic=187401&st=0)
 I suppose its a lot of people problem with gtx 470, well I'll wait for the actualization of the drivers maybe that solve my problem.

Title: Re: GA-x58a-udr3 And gtx 470 black screen
Post by: Dark Mantis on March 07, 2011, 06:19:57 am

Yes there have been a lot of issues with the nVidia drivers for some months now. I think they need to concentrate their efforts on sorting them out.