Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: NCsleeves on October 13, 2011, 03:03:36 am
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Installed the GA-Z68XP-UD3 in my CyberCooler case over the weekend. Most everything seems to be working OK except.. after installing several updates my LAN connection no longer works. I can't figure out how to get it back. Windows 7 x64 diagnostics say "The network cable is unplugged" but swapping cables with my laptop yields a working laptop connection but no mobo connection. I'm at a loss.
Do I need to RMA the GA-Z68XP-UD3?
Any suggestions would be appreciated. Thanks.
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Did you try to reinstall the LAN driver of this motherboard again? Please download the latest.
Are you sure it is your motherboard and not just your DHCP server which has not given you an IP address?
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I did download and install the latest version of the LAN driver (motherboard_driver_lan_realtek_8111_w7.exe and mb_driver_lan_realtek_rtltool.exe) from the Gigabyte web site. DHCP and other switch functions are working fine on my other devices (this laptop and Vonage phone). I don't believe Windows would give a "The network cable is unplugged" error message if it were a DHCP issue, and LAN was initially functional on the GA-Z68XP-UD3, before I installed the latest BIOS and driver updates
I appreciate the feedback.
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Running the Realtek Ethernet Diagnostic Utility - everything fails: Register, MAC loopback, PHY loopback, IRQ and FIFO tests. Dang, I hate having to go through the RMA process, disassemble, wait, reassemble, rebuild. Meh.
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Two very common driver issues which are related of sorts.....1) LAN and 2) USB3 .... where there related is .......
Extremely sensitive to any reminiscence of the drivers that were previously installed ......All , ......and I mean ALL instances must be removed...... Revo uninstaller is perfect for this job.....hunting through the registry .....looking and finding relative files and folders ..... once done.....even go to the trouble of a boot to make sure it's all gone before the install of the new drivers off a memory stick.
Aussie Allan
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OK, thanks Allan, I'll give that a shot.
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Not a guaranteed fix.......... but it has helped quite a few people with the problem you described.....hope it works for ya ;)
Aussie Allan
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Well, something's changed - not sure it's progress. The installer for the Realtek Ethernet Controller Driver reports that "The Realtek Network Controller was not found"
Not quite sure what to make of that.
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Anything different is progress with the PC god ;) .... I don't have your board ..... do you have any options in BIOS to turn LAN Controller on or off ?
And two, .... try running the diagnostic utility again and see what it throws up this time.
It seems you have the driver installed correctly now but there's a glitch ??? ....Hardware or conflict maybe
Aussie Allan
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There's another thought......what's device Manager reporting?
Aussie Allan
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Looks like there must be a hardware conflict. Diagnostic Utility now reports Register, MAC loopback and PHY loopback as good, but ITQ and FIFO fail. MS System Information shows Realtek PCIe GBE Family Controller with an IRQ of 4294967291 as "OK" and nothing related to that IRQ in "Conflict/Sharing".
Device Manager says "No conflicts" in Resources tab
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Mmmmmmmmmmm! I'll tell you who is pretty good with LAN.......PM both ,Absic and Dark Mantus and ask them to have a look at the entire thread ...... I feel where almost there but Audio and LAN.......not brilliant on were this is going......Make sure you point them to ITQ and FIFO fail. ............but would be interested in the final answer
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Just been back through it.......the first post.......after installing several updates my LAN connection no longer works.
Can you remember what these updates were?
Aussie Allan
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I didn't keep a checklist, but to the best of my recollection:
- BIOS
- Realtek Function Driver for Realtek Azalia audio chip
- Intel INF Installation
- Intel Management Engine Interface
- Realtek LAN Driver
Downloaded them from Gigabyte site.
Not sure if this is related, but I also have an issue with audio - the L and R speakers don't get signal, tho center and surround speakers do.
Greatly appreciate your time and insight, Allan. Hope to be in Melbourne in January. Cheers.
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Good you posted the second bit, .... but for the life of me I can,t find (or remember) the significance of........... Realtek Function Driver for Realtek Azalia
I think this is related to the speaker issue and from memory possibly the LAN as well ..... there was a series of posts some months back that was very familiar to what is happening here and now...... but for the life of me ....... maybe the other guys will know where to put a finger on the posts.
Unfortunately DM and Absic have dropped off till the morning, .... I'll PM both of them to have a look in the morning sparrow-fart Tee Hee!
In the mean-time, and it can't hurt.......try dumping the Azalia driver and see if it affects the LAN after a boot .
Man I've been in the UK for 5 yrs now......Sydney boy, but would settle for Melbourne or even Tasmania for that matter.....Wow, must be home sick......It's one of the few places on earth where a head count is not entirely indicative of the population Tassie is.
No really it's a pretty good place to take pictures and I'm stinging to try out a new body where the sun actually shines for more them 8.6 seconds per day.
If you've never been to OZ before , ....you'll understand what I miss ;)
Aussie Allan
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I certainly wouldn't disable the Azalia driver as that is your sound. You could try disabling the USB3 and ESATA though just for faultfinding purposes.
As you said it happened after installation of some updates try rolling the system back to before it happened and assuming that cures it make sure that you test the new updates one by one when you install them.
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Azalia was for fault finding too DM.....probably the best way forward the other advice......do you remember this coming up before rather recently ?.....thanks for having a peek-a-boo!
Aussie Allan
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I'm tempted to back all the way up, reinstall Win7, and then hit the drivers. Any recommendation for sequence of driver installation? I think I'd do the Intel INF first, then Realtek LAN driver - but I don't have any idea if that's ideal or what should come next. Maybe it doesn't matter - I haven't been able to find any conversation on that in the forum.
BIOS should be good at this point w F7 installed.
Thanks again for all your help AA and DM.
Allan, I've been to Melb for the last 6-7 Januarys - my job takes me to the Australian Open. Not quite as exotic as it sounds, since I spend the tournament watching computer monitors in the bowels of Hisense Arena. But still a good trip every time so far. A great break from winter for sure.
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Yes, chipset, then LAN and all the rest. Not really important which way around to be honest. If you are doing a complete re-install don't forget the enable AHCI mode before installing Windows.
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The PC wouldn't boot after I changed to ACHI in BIOS - BSOD. How much of a performance impact should I expect using IDE instead of ACHI, booting from SSD and using HDD for most storage? I hesitate to mess with registry - though I guess it's not too much risk if I do it on a fresh install.
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Welcome back NCsleeves
Unfortunately .... when you take short-cuts ....it muddies the water so to speak ..... and odds on will introduce more little problems.....exponential really.
When dealing with SSD Especially!... I prefer to get it right the first time ...... in ACHI.....clean install ...... then the right drivers ....... I'm sure you know what I mean
The bottom line re performance ....IDE over ACHI .....between 5 and 10% ......but it's all the little features that ACHI gives you that will eventually drive you to have ACHI in the first place ....... if you had a choice between running DDR2 and DDR3......which one would you choose ;)
If you ever need a personal photographer at the open.....give me a call ;D
Aussie Allan
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Yeah, not sure if reinstalling from scratch is a short cut exactly, but..
After fresh Win7 install , loaded Intel chipset driver followed by Realtek LAN driver - still can't access network. Ethernet diagnostics show same result: IRQ and FIFO tests fail. But according to Microsoft http://goo.gl/H9ZQa (http://goo.gl/H9ZQa), IRQ conflicts don't really exist any more. It's likely to be a driver or BIOS issue. Which seems to be unique to my motherboard?
Yeah, it's been a while since I built my own. I'm clueless.
Allan, there have been several volunteers for personal sherpa but yours is the first for personal photographer. You're at the top of the list!
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Daim! ....It's gotta be a conflict of some description (hardware / Drivers) but where.....Another good place to start is do you have any cards taking up PCI slots?..... is there other slots to move them too/swap ( hardware IRQ) .... have a look at the links below as these should help you through changing IRQ in W7 ( take notes if you do)
Realtek Function Driver for Realtek Azalia audio chip and Intel INF Installation .... try going off-piste with these drivers and see if you can find later one ....quite often with my board......Gigabyte driver support drivers can be slow on the uptake.......look for later version numbers obviously ..... pay special attention to the INF driver (very latest, chech Intel website) and load it first!
I think we've been through this but you have the latest Bios for your board?
http://windows7themes.net/how-to-change-irq-in-windows-7.html
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/irq-conflict-onboard-lan-and-sound-card-how-to/960a0b45-475c-44cd-b5ef-056ff6503e85
Top of the list Huh!.... ;) knew the novel approach would open doors ..... Love lear-jets
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OK, Gigabyte tech support sent a diagnostic procedure and the winner is.... dead LAN port. The MAC address and drivers are all OK, but nothing coming inbound. My guess is there is a bad solder joint or other connection problem between the LAN chip and the PCB or maybe between the PCB and the RJ45 connector.
That could explain the IRQ problem. Maybe the audio problem if the issue was margiinal solder bath. (Or whatever surface mount process manufacturers use to afix soldered components to PCBs these days.)
Thanks again for all your help, DM and (especially) Allan. I feel bad for having squandered so much of your time. Your willingness to help has been extraordinary, and greatly appreciated.
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No problem only to pleased to be of assistance. Allan do you need anyone to carry your camera equiptment ?
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Didnt fix the problem DM! .... so I think I lost the assignment ....... BUGGER! ..... crook LAN port was my next port of call! .....But my now not new boss beat me to the punch :D
NCsleeves .......In the nicest possible way......excellent result ...... a definitive answer and RMA is far more satisfying then weeks of "eye twitching trouble shooting"
Keep well
Aussie Allan
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Well, got replacement board late this afternoon. With help of 4 yr old granddaughter, had the old one out and the new one installed in 45 minutes or so. Including a timeout to explain the difference between "plus" and "minus" screwdrivers.
Fired her up (PC, not granddaughter - she's fired up enough as it is), installed the latest LAN driver... and had the same exact problem!! Fortunately, granddaughter had joined Nana at the far end of the house by that time. Real bad feeling in the pit of my stomach too.
So.. uninstalled the LAN driver and reinstalled everything from the Gigabyte CD that accompanies the mobo. Viola! LAN connection works! I'm tempted to retry with the old mobo - but it's all packed up in its UPS box for return.
Unbelievable. Kicking myself for not trying that last time round.
Oh wait. Forgot to set ACHI in the new mobo before installing Windows. Grrr.
Change BIOS, reinstall Windows, reinstall drivers from Gigabyte CD.
No LAN connection. ARRRGH!!!!
And then, without me doing anything, after 10 minutes go by... the LAN is active. What next?!
Stay tuned.
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After a shutdown and reboot - no LAN connection.
This is *painful*
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Very funny indeed! I think we may well be missing something basic here so lets go back to the start and do everything from the ground up and in order. Keep grand daughter away for her sake and yours!
Some of this may seem like a waste of time but please just humour me and follow the instructions. Firstly post a list of your hardware make and model please. You can put it as a signature at the end of your post if you like.
The next thing is to remove the motherboard form the case and test it on the workbench.
Make sure that you observe anti-static precautions.
Lay some cardboard or use the motherboard box that is non-conductive on the worktop and remove the motherboard/CPU/heatsink/fan/buzzer/one stick of memory/graphics card and PSU from the case and put it on the cardboard. Add the keyboard and mouse and try and boot. The system should try and make a beep or series of beeps. Please post what sounds it makes.
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I got DM the Moderator to come in on this one as I am really frustrated that we can't nail this one down .... two good heads might be better.
Worth taking it to the next level as DM suggests below .... one last thing you can try before getting the phillips driver set out though.....can you try another LAN/DATA Cable for me.........the reason I don't usually mention this is Windows 7 will usually pick up a doggie Ethernet cable with an error message but who knows this time!
AND
The Gigabyte install CD/DVD is usually way out of date re drivers ..... give it to the dog or Granddaughter to ensure it's destruction and use the Bios and drivers off the website only......F5 and F6 is out now for starters......Realtek LAN Driver 7.046 3.46 MB 2011/07/08 .... is this the version you have installed and this........Realtek Ethernet Diagnostic Utility 1.0.0.4 3.77 MB 2010/04/29 will be worth a shot too......Here's the page for your board downloads Bios and or drivers........make sure of your windows version as well ......http://www.gigabyte.com/products/product-page.aspx?pid=3912#dl
Happy plumbing :D
Aussie Allan
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Thanks again for the feedback, DM and Allan.
DM, I updated my sig w system info - let me know if there is anything else that would be useful to know. I won't be able to do the teardown diagnostic until this evening, or possibly this weekend - busy couple of days ahead. I've never heard any beeps or buzzes from either of the UD3 boards - will have to check whether there is a buzzer on the board.
Allan, I've swapped the LAN cable from my laptop to the deskside PC twice - either cable works fine on laptop, but not at all on PC (except for brief intervals). At the moment, the Realtek Ethernet Diagnostic Utility says all is well - but Windows diagnostic says that there is no LAN cable installed. That's with latest Realtek Ethernet LAN driver installed. I'll think about trying a downlevel BIOS - F7 is installed now.
Off to earn a bit of a living for a while. Thanks again. ... Steve
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No problem, I am here and ready to help whenever you have the time to spare. Just shout and we can make a start. ;)
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Curiouser and curiouser... it got so that there was a "system" that seemed to work. Uninstall LAN driver w Revo as thoroughly as the freeware version allows, reboot, install LAN driver (either current version or the one on the Gigabyte CD) -- network connection works normally until the next reboot. Rinse, repeat. And then that procedure stopped working. After 2-3 fruitless iterations, shutdown the PC and went to bed. Come back to the PC a day later, power up - LAN works. Quickly grab all possible OS updates, start the update installation process, PC reboots - lo, the LAN still works! Several reboots in succession. Then, reboot - no LAN. *sigh* Decide to uninstall the item that triggered the reboot - but while fussing with that, LAN comes up. Since then, LAN has come up normally most every reboot, and the few times it didn't come up immediately it did come up within a couple of minutes.
So I'm inclined to let that one be for a bit and see if a pattern develops.
But.. the audio is still not driving the L and R speakers; center, surround and subwoofer all work normally. Both the LAN and the audio are Realtek, which seems an odd coincidence too.
I think I need to reinstall the CPU fan too.. temps running up to as much as 80C under load.
DM, wouldn't disconnecting all of the hard drives and other connections while leaving the motherboard in the case accomplish the same thing as putting it out on the kitchen table? Except for a possible ground loop, perhaps - those are sure capable of causing flaky, mysterious problems. So.. nevermind. :)
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NCsleeves.....AL here!
One step forward.....three steps back......you seem to be running into every problem that has been running in the last six months on the forum
Generally you seem to be heading north, so that's a good thing......one thing I can add.....
As you're running a 5xx Gpu card .... there has been some report of instability with 280.xx Nvidia Driver......it really can't hurt to try dropping back to 275.xx Nvidia driver package ..... you certainly have one of the stranger set of problems running presently :o
Hope this helps in some way
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DM, wouldn't disconnecting all of the hard drives and other connections while leaving the motherboard in the case accomplish the same thing as putting it out on the kitchen table? Except for a possible ground loop, perhaps - those are sure capable of causing flaky, mysterious problems. So.. nevermind. :)
As you have realised , you have answered your own question there. Not only that but it is easier to add components and see what is happening better.
I can't remember if you have already tried it but in case we haven't try disabling the ESATA and USB3 in the BIOS.
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Well, this morning, no LAN no matter what I try.
I can't remember if you have already tried it but in case we haven't try disabling the ESATA and USB3 in the BIOS.
DM, I hadn't tried that previously - no effect on the LAN function, unfortunately. I had disconnected all of the front panel USB, audio and 1394 connections earlier - again, no functional effect.
With no buzzer on the motherboard, what sort of feedback would be of interest from a power-up on the table?
As you're running a 5xx Gpu card .... there has been some report of instability with 280.xx Nvidia Driver......it really can't hurt to try dropping back to 275.xx Nvidia driver package ..... you certainly have one of the stranger set of problems running presently :o
Allan, I'll try that but not with a lot of hope. The video card itself seems to be running great.
To be honest, guys, I'm about ready to throw in the towel on this one. It really should not be this hard.
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NCsleeves
Chemotherapy......it'll be a first on the forum :D
Worth a shot re 275 drive package.......but it could be down to "Intermittent onboard LAN failure" resulting in an RMA......make sure you DOC the problem if it comes to that and even point to the forum thread if need be.
Little trick I use so the same board doesn't come back like a Boomerang......(Whisper) put two or three little marks on the board with a non-erasable marker......little tiny one only you know about.. ;) ;)....and good luck when it's sorted.......you're right they shouldn't be this hard......Sorry we could not get to the end with a win.
Aussie Allan ..... Have fun in OZ!
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Hi Allan,
Cheers for that chap, good talking to you. :)
Check your karma.
teknology9
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I would still suggest investing in a buzzer. For a few cents it can save you a lot of frustration and time and they are swappable from board to board so it's never wasted.
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Wow thanks everybody.....might try and be nice to everybody now! ;)
Aussie Allan
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Steady on there......anyway.....haven't you got some tiling to do?!!! :)
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Breakthrough (on the sound)! I had unplugged the leads to the speaker system at one point. Thought I'd try disabling the sound in BIOS, see if any effect on the LAN. Nope. Tried disabling the onboard LAN and enabling the sound. No effect, but then realized it would likely have a better chance if I reconnected the speaker leads. Boot the PC, and a Gigabyte utility that I had not seen before came up and asked me to confirm the function assigned to each lead. Reassigned the lead that defaulted to "rear speaker" to "front" (since I only have a 5.1 system) and viola! Glorious sound! Well, it sounded glorious to me at any rate.
Still no LAN function though. Looking for stealthy LAN utilities... and will buy an inexpensive PCI LAN card if the LAN isn't working reliably by bedtime, I think. And a buzzer too, DM. :)
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Allan, I did downgrade the Nvidia drivers to 275.50 - no effect on the LAN operation.
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BUM! ..... I'm out except my RMA recommendations.....if think of anything I'll bump it over!
Aussie Allan
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I know that it is a bit of a broadsword but it might be worth formatting the drive and doing a complete start over. You could take everything slowly and methodically and try to make sure that everything was done correctly as you went. Often this approach will pay dividends when all else fails.
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I knew ordering a stand alone LAN card would solve my problem! It hasn't arrived yet, but after not connecting once yesterday despite a dozen variants of uninstall/reboot/reinstall... today, all is well. This morning did a "Repair" install of the Realtek LAN drivers without uninstalling first, rebooted and ta-da! Several Restarts and Shutdowns later, still working like a champ. Could this be it? Hope springs eternal, eh?
DM, I thought about reinstalling again from scratch but given I'd done that three times on two separate motherboards the probability didn't seem high enough to justify the day of reinstallation pain that it would cause, so ordered the LAN card. $12 seems little enough if it saves a day of effort. And just maybe I'll get to return it anyway. :)
Will keep you posted.
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PC God you know ..... Have you been bad to the Mother inlaw ;)
Excellent news ......bit like lighting a cigarette to make the bus come :D
Aussie Allan
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Well fingers crossed that it has started working properly now then. I can't see that you did anything to warrant the fix but good luck anyway. Keep us updated please. ;)
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Well, after two days of normal usage, the LAN once again doesn't come alive after reboot. So sadly, it was indeed too good to be true. Will keep plugging away, and let you know if I learn anything of interest. Cheers.
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I did feel that it was just a flash in the pan so to speak as you had done nothing to make such a repair happen. Never mind though as we all have to rely on some luck.
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This post is brought to you via a shiny new TrendNet Gigabyte PCI adapter. Powered up, disabled on-board LAN in BIOS, and on line in a jiffy. Now that's more like it!
Not the end result I'd sought but all that's behind now. Thanks one more time for all the help, Allan and DM.
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No problem at all and at least you have a good outcome in the end. Would still have liked to have found the problem though...or rather the fix! ;)