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Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: moorhen2 on October 24, 2011, 10:55:00 am

Title: Damaged cpu socket
Post by: moorhen2 on October 24, 2011, 10:55:00 am

Hi all,got a big problem,stupidly managed to bend and break a couple of pins on my cpu socket on my Z68X-UD7-B3,now obviously it wont work,what i would like to know is how do i go about getting it repaired,and where do i have to send it.I know i cant get it repaired under warranty,due to my own stupidity,but i dont want to bin a 5 month old £280 motherboard.
So if any of you good people can advise me on who to contact,and what to do,i would be very happy.Thanks in advance for any help on this matter. :(

Title: Re: Damaged cpu socket
Post by: teknology9 on October 24, 2011, 11:05:05 am

Hi,

Have you contacted your local PC store, or perhaps Gigabyte might repair and test it for you at a cost which may be cheaper than buying a new MB.


Teknology9

Title: Re: Damaged cpu socket
Post by: moorhen2 on October 24, 2011, 11:11:27 am

Hi there,thanks for the quick reply,is there a way of contacting Gigabyte here in the UK,??

Title: Re: Damaged cpu socket
Post by: teknology9 on October 24, 2011, 12:56:04 pm

Hi,

Gigabyte Support UK can be found on the link below:

http://uk.gigabyte.com/support-downloads/support-downloads.aspx

You could submit a support ticket explain your situation and then await there advice, it may take a while but they will reply.

Teknology9

Title: Re: Damaged cpu socket
Post by: moorhen2 on October 24, 2011, 06:21:16 pm

Thanks for the help,i have oppened a support ticket,hope Gigabyte will be able to help,dont mind paying for new socket/repair,beats having an expensive doorstop,lol!!
I just feel so stupid,but we live and learn,thanks again for your prompt advice.

Title: Re: Damaged cpu socket
Post by: teknology9 on October 24, 2011, 07:20:34 pm

Hi,

No problem. I think most people learn the hard way and the positives are you know how to get future matters resolved, so think positive....upwards and onwards.

Also, if you have any problems in the future you know where we all are.

Teknology9

Title: Re: Damaged cpu socket
Post by: Dark Mantis on October 24, 2011, 07:46:15 pm

Hi and welcome.

Try contacting the RMA section here:

returns@gbt-tech.co.uk RMA section UK

Alternatively PM runn3R the Gigabyte admin of the forum and see if he can help you. He is very accomodating and will do what he can I am sure.

http://forum.giga-byte.co.uk/index.php?action=profile;u=13

Title: Re: Damaged cpu socket
Post by: moorhen2 on October 25, 2011, 02:24:41 pm

Thanks Dark Mantis,i have PM'd Run3r,hope to hear from him soon,this 52 year old feels a bit stupid at the moment for doing something so stupid and damaging my precious Mobo.Thanks again for your help on this problem.

Title: Re: Damaged cpu socket
Post by: Dark Mantis on October 25, 2011, 03:11:29 pm

You are welcome and at 58 I still manage to do similar things at times!   ;)

Title: Re: Damaged cpu socket
Post by: absic on October 25, 2011, 03:13:03 pm

Your IQ's not that high DM! 58..... who are you kidding? ???  Not me!  ;)

Title: Re: Damaged cpu socket
Post by: Dark Mantis on October 25, 2011, 03:14:07 pm

Damn! I thought I could get away with that one. ;D

Title: Re: Damaged cpu socket
Post by: absic on October 25, 2011, 03:16:25 pm

Sorry mate, not a chance of slipping that one through!  ;)

Title: Re: Damaged cpu socket
Post by: teknology9 on October 25, 2011, 03:21:02 pm

I'm tempted...but I won't!!!! :D :D :D

Title: Re: Damaged cpu socket
Post by: absic on October 25, 2011, 03:21:47 pm

COWARD!!!!!  :P

Title: Re: Damaged cpu socket
Post by: teknology9 on October 25, 2011, 03:31:17 pm

No, I'll play it safe absic!!! :D

Title: Re: Damaged cpu socket
Post by: moorhen2 on October 27, 2011, 12:01:13 pm

Hi again,i PM'd runn3R as advised,but as of yet not had a reply,also still waiting for a reply about my support ticket i submited to Giga UK,so do i just wait or what else can i do,?? :-\

Title: Re: Damaged cpu socket
Post by: Dark Mantis on October 28, 2011, 05:55:43 pm

Hi again,

Just have to wait now I'm afraid. Sometimes there is no other option. :-\

Title: Re: Damaged cpu socket
Post by: moorhen2 on October 30, 2011, 12:41:47 pm

Thanks Dark Mantis,just had an email from Gigabyte,asking for me to send email with information to returns@gigabyte.co.uk,so things are moving along,just need to wait for a reply from them now. :)

Title: Re: Damaged cpu socket
Post by: Dark Mantis on October 30, 2011, 12:56:50 pm

They normally work quite fast especially from this point on. Good luck.

Title: Re: Damaged cpu socket
Post by: runn3R on October 31, 2011, 03:42:29 pm

Hi moorhen2

I have tried to send you PM but received following message: "The email account that you tried to reach is disabled"
Anyway it's good to hear that you've received reply already from UK GGTS.

Title: Re: Damaged cpu socket
Post by: moorhen2 on October 31, 2011, 08:06:25 pm

Thanks again guys,RMA now in progress as of today,just have to wait and see what Giga can do for me,if it means a new CPU socket,then so be it,just happy i should be able to get it fixed and happy to pay whatever it costs. :)

Title: Re: Damaged cpu socket
Post by: Dark Mantis on October 31, 2011, 09:02:56 pm

It should all get sorted out fairly soon now then. The Gigabyte lads are pretty much on the ball up there. ;)

Title: Re: Damaged cpu socket
Post by: moorhen2 on November 11, 2011, 05:25:29 pm

Hi guys,can anyone tell me if Gigabyte acknowledge reciept of RMA,as it has been over a week since the board was delivered to them,going by royal mail tracking they recieved the board on Wednesday the 2nd,but i have not heard anything as to what is hapening.

Title: Re: Damaged cpu socket
Post by: Dark Mantis on November 12, 2011, 07:29:50 am

The short answer is no, I'm afraid. AS long as you sent it by a traceable courier then you have no problem and I expect it is being looked at right now. Depending on the workload it can take several weeks to get it back to you and often there will be no description of what has been carried out so you would need to ask specifically if you want to know. ;)

Title: Re: Damaged cpu socket
Post by: moorhen2 on November 17, 2011, 06:02:46 pm

Just recieved e-mail from Gigabyte about my RMA,board has been repaired,ie broken/bent cpu socket pins replaced/repaired,no charge,and i will have it back tomorrow.That is fantastic,great service from Gigabyte,and thanks again for all the help from you guys on this forum. :)

Title: Re: Damaged cpu socket
Post by: teknology9 on November 17, 2011, 06:33:05 pm

Hi,

That's great news and worth the wait......it makes you want to buy more of there products doesn't it? :)


Teknology9

Title: Re: Damaged cpu socket
Post by: moorhen2 on November 18, 2011, 06:15:47 pm

I know this is off topic,but can anyone tell me if this board is "Discontinued",many online retailers have no stock,and some saying end of line or discontinued,is this a fact,if so,why are they discontinued.Thanks for you help.

PS recieved my board back today,very pleased.