Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: sniperdude on October 24, 2011, 03:41:47 pm
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I am having problems with my z68x UD4 board
1.... my sound blaster audigy plainum PCI card wont work correctly
it install fine but wont play anything above 16bit 4800 hz even with it this its crackling and poping
tested card in a Gigabyte AMD board and it performs perfectly as it did in my P35 DS3P under windows 7
I have tried installs of windows 7 64bit and 32bit but give the same results with this board.
2 I have a device in the device manager that disappears on boot until I "scan for hardware changes" and it re appears haven't a clue what it does
"intel 6 Series /C200 chipset thermal control 1C24 "
(http://i365.photobucket.com/albums/oo97/sniperdude_2008/Capture1-1.png)
(http://i365.photobucket.com/albums/oo97/sniperdude_2008/Capture2-1.png)
(http://i365.photobucket.com/albums/oo97/sniperdude_2008/Capture3.png)
(http://i365.photobucket.com/albums/oo97/sniperdude_2008/Capture4.png)
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great images are not displaying fully
Gigabyte Z68x UD4
2500k
8GB RAM
windows 7 64bit
M4 SSD
F9 and F8 bios tested with same results
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worked out what was causing the "intel 6 Series /C200 chipset thermal control 1C24 driver issue ;D
was my logitec G15 keyboad for some reason so thats one down but the biggest one remains
Why does my soundcard not work ?
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Hi
Have you tested for latency ?
If not try downloading and running DPC Latency Checker from http://www.thesycon.de/deu/latency_check.shtml
Also have you tried without the Logitech hardware attached ?
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first thing I did was check with DPC and its perfect no spikes nothing.
i have tried removing the keyboard and it has no effect on the sound card problem
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Have you disabled tihe onboard sound (Azalia Codec) in the BIOS ?
If you run off the onboard sound instead do you still get the same problem or is it purely the Creative card that is playing up ?
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Yes I disabled on-board sound. but onboard sound works perfectly when in use so the issue is only with the sound blaster.
the sound blaster works perfectly in my other system that system also uses the same OS windows 7
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It sounds like some sort of incompatibility between the motherboard (or maybe another component) and the addon card then.
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well I only have basic components plugged in
keyboard,mouse,ssd and 6870 graphics card
the board has PCI slots so all PCI hardware with available drivers should work with it, it shouldn't be hit and miss at all
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the board has PCI slots so all PCI hardware with available drivers should work with it, it shouldn't be hit and miss at all
And in an ideal world it wouldn't. Trouble is we are talking about computers here and we all know how temperamental they can be at times. Have you tried upgrading the firmware on the SSD ? This is known to cause problems when it is outdated sometimes. If you have a speare drive try swapping it out and do a clean install of your OS on it. You will be able to see if this has any bearing on the issue.
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I have removed all drives and used a normal HDD installed xp and it worked fine even with chipset drivers
then i formated and did the same for windows 7 and got the problem again in the same setup
this has to be a chipset/motherboard issue because under a different motherboard and windows 7 it works fine
sound card manufacturers and any other manufactures don't make drivers for specific chipsets they make them by OS
my card has drivers for windows 7 so it should work fine as it does with ASUS boards under z68 ( found someone on the forums with same card as me with ASUS board and his works perfectly under win7
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Maybe another tack might work !
Shut down and remove the sound card........reboot the machine to windows.......use something like Revo uninstaller to remove ALL instances of the sound cards drivers and any apps or software applicable to it..........reboot machine to confirm delete process.
Do the same for your Logitech Hardware conflictor Keyboard ( unfortunately Logitech keyboards come up on the forum often) hopefully you have another keyboard to use temporarily.....PS2 would be perfect
Now boot to windows and make sure it's stable and no conflicts in system hardware manager ......now boot to BIOS and make sure on-board sound is disabled.......save and boot to windows again to check stability and hardware manager again for conflicts or faults........if everything is dandy.....shut down completely.
Now install (Hardware) the sound card in the appropriate slot and boot through to windows.......now hopefully you have the drivers only on memory stick or DVD/CD........if the OS prompt you to load......ignore and follow the sound-cards manufactures procedure to install the drivers......make sure you have already been to the sound-cards website and have the very latest drivers at hand.......good luck
If successful ....use for a few hour and a few re-boots........Only then try installing you much loved keyboard and cross your fingers
Aussie Allan
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Good idea Allan. That might just work better that way. 8)
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willing to try anything at this point
I have a spare non logitec keyboard and mouse and a usb to ps2 converter
will have ago at Allan's way............will report back when missions complete ha
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We do see quote a lot of problems that seem to be caused at least to some extent by Logitech keyboards also often a PS2 will get you out of trouble where a USB version won't.
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nope didn't work still exactly the same issue......gutted
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So am I ....all that typing :D.....move on.......can you now try just putting it into another slot.....this will get rid of a few more things it might be!
Aussie Allan
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I have tried both slots Allan
this board has to be the worst £150 i have ever spent i have effectively downgraded from a q6600 with p35 this
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What driver version are you running for the 6870 ?
Aussie Allan
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11.9 latest
but even with no driver for the card installed i still get the issue
I have actually tried a clean win 7 install with nothing but creative drivers and still got the issue
also tried installing chipset first then the card and drivers same result
both my older systems amd and intel p35 work under windows 7 right off
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This will be the tough call to narrow it right down......Have you access to another sound card that you can pop in to the system
And have you tried to roll back the Bios version a notch or two?
Aussie Allan
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A mate of mine is meant to be dropping some sound cards off for testing
I have tried f8 and f9 BIOS
I think the best bet is to see what these sound cards bring but i really can't work out why it seemed to work fine under windows XP
on this board and not windows 7
that said I didn't get to test ASIO or anything like that so it still might have had issues :'(
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Dam!.... just re-read the entire post .....works fine with XP......DOOH!...... well that kills the Hardware side of things.
So it's not the Giga-board but a windows issue (or W7 driver conflict related) me thinks!
Blooooody ELL! where to start...... Right , .... try first ......disable all C states (except thermal) and turn off / dump USB3
You haven't got Smart6 installed do you....if yes ....kill it as well
Post back with any results
Aussie Allan
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I know you said that you tried it with a clean install of Windows with nothing else loaded so it has to be a Win7 problem. It could be that it is a combination of Win7 drivers and the Creative drivers not getting along well. The problem with that, if correct is that your chances of doing much about it are slim at best.
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well as said it works on other boards with windows 7 so i don't understand why windows 7 + this board is an issue
have tried for following
disabling all c states
disabling usb 3
AHCI and IDE modes
turning off all devices from BIOS not in use
within windows
all creative drivers for windows 7
different power plans
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sniperdude ..... I'm actually trying to think this through logically ..... we've established that the board does what it's supposed to do with the card albeit under XP....... and the card will perform as designed in another system......but it'll only perform at 16bit/4800Hz in the trouble board ....
This all points to a sound card driver issue so far........This is the giga forum .......I don't think we can help you with this issue as it really comes down to the card and compatibility with this particular board.......is there a forum for the card where you can ask for help on.
you just might have better luck on ...... at least we've got it down to (I think) a dedicated sound card driver issue with windows 7
It might pay dividends to Goggle your card and the board and start reading.......but I still think an Audio forum might give you the answers we just can't find for you........Hope this helps.
Would love to know the answer when you track it down as I'm sure many other on the gigabyte forum!
Aussie Allan
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Yes I to am intrigued by this one. It doesn't seem to follow the rules whichever way you tackle it. :-\
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creative are less than useless but to be fair if the drivers work on every other board out there they are just going to say not our problem its a gigabyte problem
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Yes I appreciate that but the card also works on the Gigabyte board under Win XP so therefore they can say exactly the same ....it must be a Micr$oft problem with Win 7 ! :-\
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well could go on forever with that argument but how come i seem to be the ONLY person
having this issue I find can't find othes with Z68 with issues from these cards
how come ASUS or asrock are not having these issues INFACT how come i can't even find anyones who has a Gigabyte board with these issues
if it was a windows 7 issue/z68 there would be reports all over the net
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If you feel that strong, then RMA and explain your logic and problem to Giga....you never know unless you ask.
Aussie Allan
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I have a support ticket open but they're shockingly slow at replying
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tell me about it ....10 to 14 days is the norm......if no reply......send another a little stronger
I have had a support ticket I,m yet to get an answer on for a P965...........sent in 2006 :D
Aussie Allan
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soon as i posted that i got a reply from them lol
they have tested a audigy card with it and it worked for them ? but to be honest it looks like a audigy 1 and nothing like mine
here is the photo they sent me of the card they tested
(http://i365.photobucket.com/albums/oo97/sniperdude_2008/1146384.jpg)
mine is the SB0280 as last here http://sblive.narod.ru/SBLivePhotos/SBAudigyInfo.htm
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to wake up a dead thread lol
fixed the issue for £8
was lucky and managed to get an audigy4 that works with audigy 2 breakout box
installed and prefect