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Questions about GIGABYTE products => All other GIGABYTE products => Topic started by: Kromonox on December 08, 2011, 10:16:35 pm

Title: M6900 mouse crash
Post by: Kromonox on December 08, 2011, 10:16:35 pm

Hi I have the gigabyte M6900 gaming mouse and the mouse at random time will not respawn. When i try moving the mouse when it crashes all the dpi lights turn on when i only have it set to 2 of three. I've also tryed installing the firmware updates and the update will also not work, the only thin that will work is unplugging and re=plugging the mouse and it works but still continues to crash.

Title: Re: M6900 mouse crash
Post by: Dark Mantis on December 09, 2011, 07:40:05 am

It certainly sounds like it does indeed need a firmware update. What exactly goes wrong when you try and apply it to your mouse ?

Have you made sure that you are using the latest BIOS for the mainboard and the drivers ?

Title: Re: M6900 mouse crash
Post by: Kromonox on December 12, 2011, 11:50:25 am

Yes i did download the latest drivers and my bord drivers. Its just the red light on the bottom of the mouse will shut off, includind the lights on top of the mouse.

Title: Re: M6900 mouse crash
Post by: Dark Mantis on December 18, 2011, 07:51:56 am

I take it that you have got it plugged into the rear motherboard ports ?

Title: Re: M6900 mouse crash
Post by: Kromonox on December 18, 2011, 04:16:21 pm

Yes I do.

Title: Re: M6900 mouse crash
Post by: Dark Mantis on December 18, 2011, 04:19:31 pm

Quote from: Kromonox on December 18, 2011, 04:16:21 pm

Yes I do.

It's not via a hub is it ?

Actually it sounds like it is just going into sleep mode. What power saving settings have you got on that effect it ?

Title: Re: M6900 mouse crash
Post by: Kromonox on December 18, 2011, 04:27:31 pm

I've tryed that already, but I will give it another shot.

Title: Re: M6900 mouse crash
Post by: Dark Mantis on December 18, 2011, 04:30:37 pm

Make sure that you check ALL the power saving settings as there are some in the BIOS, some in Windows and I don't know if the mouse has any dedicated ones of it's own.

Title: Re: M6900 mouse crash
Post by: Kromonox on December 18, 2011, 04:46:45 pm

I checked off all the power save option in windows and on the Bios. I also tryed the mouse on another machine and it does the same thing.

Title: Re: M6900 mouse crash
Post by: Dark Mantis on December 19, 2011, 06:00:59 am

In that case I would think that the mouse is faulty then and you should return it to the retailer for a replacement.