Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: Krakatao on December 31, 2011, 07:54:53 pm
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Hello! I have a problem with my new PC built. Yestarday I spent all day trying to locate a problem but unfortunatelly without success.
My configuration is:
Motherboard: Gigabyte Z68X-UD4-B3
Processor: Intel Core i5 2500k
Cooler: Noctua nh-d14
Ram: OCZ 2X2GB DDR3 (OCZ3G2000LV4GK)
Graphic card: CLUB 3D 4850 512 MB
Power supply: Cooler Master Silent Pro M 700W
Hard disks: WD 2TB Black Caviar and WD 640 GB
Windows 7 Professional
I conected all devices properly but after I push my power case button nothing happens. I see CPU cooler moves a little bit and few LEDs turn on for about half a second but then it stops. My PC is not able to POST or get into BIOS. I checked that my PSU 12 V4+4 pin is properly insterted since it is very common problem for not booting up. I tried moving rams from dual channel to single channel. Then I tried with only one stick. After that I tried clearing CMOS by placing plastic cap on CMOS jumper and replacing battery with my friends Asus board. Nothing helps! My PSU is good because I just bought it ( my previous had only 4 pins for CPU). I tested it on other machine and it runs smoothly.
What could be the problem? Dead mobo or CPU? What could I still try to fix this problem? Maybe my RAMs are not compatible with mobo? PSU not powerful enough?
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Hi Krakatao,
Step by step ... for find a problem...
You said : Dead mobo or CPU? What could I still try to fix this problem? Maybe my RAMs are not compatible with mobo? PSU not powerful enough?
So ...
About a RAM:
If you have not ensure your RAM is good for your system, have you a posibility to remove it, and try other brands or model of same brands?
Maybe you have a friends or another person... othewise go to shop... and try other ram...
Check this weblink : http://www.gigabyte.com/products/product-page.aspx?pid=3849#memory%20support%20list
EDIT01 :
I add this infos, for other (helper-members) http://www.ocztechnology.com/ocz-ddr3-pc3-16000-gold-low-voltage-dual-channel.html
About PSU:
Have you connected the cable 6-pin PCI to graphics cards?
About Graphics Cards:
Check it:
http://www.club-3d.com/index.php/products/reader.en/product/hd4850.html
What is your BIOS version?
Never install a Beta Bios version. Is just for tester person, normaly.
So I suggest you install F9 Bios version.
http://www.gigabyte.com/products/product-page.aspx?pid=3849#bios
About Flashing a Bios,
Use Q-Flash utilities. Pdf guide.
http://www.gigabyte.com/MicroSite/121/tech_qflash.htm
More infos on Forum here :
How Do I Update My BIOS?
http://forum.giga-byte.co.uk/index.php/topic,2441.0.html
====================================
About Flash Bios
Normaly a End Key is for Flash a Bios. When the post appears.
...
Use a QFlash to reflash BIOS ( Never use @BIOS, because is not good orIt is not the best ..)
More help about How Do I Update My BIOS? Read it, this is the best.
http://forum.giga-byte.co.uk/index.php/topic,2441.0.html
But Before AND after Flash a BIOS...
I do not know if you've done that ... but I invite you to do so.
I suggest you apply the following instructions (quote from Dark Mantis) ...
===================================================
Hi
...
Try clearing the CMOS before installing the GPU. follow these instructions exactly.
Remove the power cable from the mains supply and then press the power switch on the case for a few seconds just to drain any residual energy in the PSU capacitors.
Once done remove the motherboard battery for at least one hour before replacing it.
Next plug back into the mains supply and boot.
You will now need to enter the BIOS by pressing DEL and load Optimised BIOS Defaults.
Make any other changes to the BIOS settings to suit your self like disabling the floppy drive, disabling the full screen logo and making the HDD the primary boot device and then press F10 to save and exit.
And during a Flashing BIOS...
Hi
...
Try using QFlash to update the BIOS to the latest version and make sure that youi disable the "Keep DMI Data" on the QFlash homepage.
Come again here, for comments...
Gloup_Gloup
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If you have plugged everything in correctly then I see no reason why it shouldn't boot. What I would do is to remove the MB from the case and place it on a cardboard box and connect everything back up and see if it will boot out of the case. I'm thinking you might have a short there.
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This is a common issue for cpu bent pins, can you take close up clear images of your cpu socket to check there are no damaged pins?
You have a second gen i5 so you'll have intel hd 3000 graphics, so take out your gpu as you don't need it to boot, take out things like dvd drive and leave only one stick of ram too.
I see Gloup has suggested to flash the bios but obviously you can't do that yet if you can't boot.
I'd suggest removing the motherboard from the case, putting it on the box the motherboard came in (or any cardboard box), and install only the necessary items onto the mobo to get it booting, if it works it could be the case shorting the board, check all connectors are correctly in place too!
Get back to us with more info and the pics i've requested :)
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First of all thx for your fast reply!
I will try other Ram since this version I currently have is pretty extreme one - 2000 Mhz... My graphic card is connected with 6 pin PSU connector too.
You gave me some options for updating BIOS but the problem is that, like I described in my previous message, my PC doesn't even POST and I can't make it to the BIOS. All I can see when I press my power button is my CPU fan moves for half centimeter and some LEDs turn on for about half a second and then nothing. All is shut down.
I tried running machine without RAMs. Don't you think that my motherboard should start producing that beep sound? Well my doesn't. It is the same like with RAMs inserted.
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If you have plugged everything in correctly then I see no reason why it shouldn't boot. What I would do is to remove the MB from the case and place it on a cardboard box and connect everything back up and see if it will boot out of the case. I'm thinking you might have a short there.
Hey Fatman! All described testings above were made outside the case because I had same thoughts. I placed my mobo on antistatic bag with metal screws from the case attached on the bottom... I hope I did it right?
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Any chance of taking pictures like I requested?
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This is a common issue for cpu bent pins, can you take close up clear images of your cpu socket to check there are no damaged pins?
You have a second gen i5 so you'll have intel hd 3000 graphics, so take out your gpu as you don't need it to boot, take out things like dvd drive and leave only one stick of ram too.
I see Gloup has suggested to flash the bios but obviously you can't do that yet if you can't boot.
I'd suggest removing the motherboard from the case, putting it on the box the motherboard came in (or any cardboard box), and install only the necessary items onto the mobo to get it booting, if it works it could be the case shorting the board, check all connectors are correctly in place too!
Get back to us with more info and the pics i've requested :)
Hey MiiCK! I will post close up pictures tomorrow.
Regarding the other part of your suggestion all my testing were made outside the case because I thought about shorting too. I detached my graphic card, my DVD and started only with CPU, HD and one stick of RAM. Even without hard drive and RAM my mobo should start and produce that beep sound if I am not wrong? But no sound, no POST etc.
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What about with only 1 stick of ram and cpu? Without a hdd it should get you into the bios.. if your going to sleep you might aswell remove the battery overnight from the motherboard :)
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Any chance of taking pictures like I requested?
I will tomorrow or better said today ;D It is 3:28 in the morrning right now and I am dead tired :P I will put out the battery too like you suggested in your newest post! Thx for help! See you soon!
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Any chance of taking pictures like I requested?
I will tomorrow or better said today ;D It is 3:28 in the morrning right now and I am dead tired :P I will put out the battery too like you suggested in your newest post! Thx for help! See you soon!
Hi Krakatao and MiiCK ;)
Hehe as you can see, there are night owls on the site.
I am active at night too.
Gloup_Gloup
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It's new years day and i'm doing an all nighter lol.
Stayed up all night for two nights in a row now, might start doing it more often as I get a bunch of things done when everyone else is asleep!
Yeah, take the battery out and hope to wake up to your system working ;)
lahko noč mate!
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It's new years day and i'm doing an all nighter lol.
Stayed up all night for two nights in a row now, might start doing it more often as I get a bunch of things done when everyone else is asleep!
Yeah, take the battery out and hope to wake up to your system working ;)
lahko noč mate!
Hi, (Salutation à toi - for you) MiiCK,
Bonne nuit, ce matin.
Good Night, this morning.
Gloup_Gloup
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Greetings to you too Gloup!
(I learned french in school, although it is terrible) ;D
Mon nom est MiiCK pas NiiCK :D
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Greetings to you too Gloup!
(I learned french in school, although it is terrible) ;D
Mon nom est MiiCK pas NiiCK :D
Je m'excuse MiiCK. Mais ou est t'elle, l'erreur?
I apologize for this error. But where are you it?
Well I check with this tools:
http://forum.giga-byte.co.uk/index.php?action=search2
I do not find.
I give you a + karma for your concern, your help on the forum.
EDIT01:
If it's a joke, I take it well.
That'll teach me to take things too seriously.
Gloup_Gloup.
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I don't quite understand you, I was just saying that my name is miick not niick :)
Thanks for the Karma! What are you searching for on the forum?
I'm in the UK, practised french in school for one year :)
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I don't quite understand you, I was just saying that my name is miick not niick :)
Thanks for the Karma! What are you searching for on the forum?
I'm in the UK, practised french in school for one year :)
Hi again, ;)
On the forum, I tried searching the clerical error''NiiCK''... I have not found.
Except in your own message.
While I understand that your name is MiiCK.
Not NiiCK ... It would have been a bit special NiiCK as a nickname.
Speaking of language.
I am on the forum, just to practice my English writing. I use translation websites also help.
In fact, I like helping people.
Gloup_Gloup
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Oh, i'm sorry.. i'm so sleepy I read your message wrong.. I thought you said:
Hi, (Salutation à toi - for you) NiiCK...
But you actually said
Hi, (Salutation à toi - for you) MiiCK...
Sorry :D
I see you help a lot on these forums, glad to see your here if I ever need you :P
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...
I see you help a lot on these forums, glad to see your here if I ever need you :P
Hi MiiCK, ;)
It's already happened.
Few questions Topic:
http://forum.giga-byte.co.uk/index.php/topic,7665.msg60672.html#msg60672
I just saw about your nickname, I had written''Miik''in this topic. I apologize for this error. 8)
It is said phonetically similar. ;)
Gloup_Gloup
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*HAPPY NEW YEAR TO EVERYONE!!!*
OK! Here we again! During the night I took out the battery and today afteroon I tried inserting it again. Same story without success.
I made this short video:
http://s601.photobucket.com/albums/tt97/Krakatao/?action=view¤t=MOV08769.mp4
This is what I experience every time I try to turn my PC on.
Here are the pictures from bottom of my 2500k and motherboard pins:
http://i601.photobucket.com/albums/tt97/Krakatao/DSC08770.jpg
http://i601.photobucket.com/albums/tt97/Krakatao/DSC08771.jpg
http://i601.photobucket.com/albums/tt97/Krakatao/DSC08772.jpg
http://i601.photobucket.com/albums/tt97/Krakatao/DSC08773.jpg
http://i601.photobucket.com/albums/tt97/Krakatao/DSC08774.jpg
http://i601.photobucket.com/albums/tt97/Krakatao/DSC08775.jpg
http://i601.photobucket.com/albums/tt97/Krakatao/2500k/DSC08786.jpg
http://i601.photobucket.com/albums/tt97/Krakatao/2500k/DSC08787.jpg
http://i601.photobucket.com/albums/tt97/Krakatao/2500k/DSC08797.jpg
It is very difficult to take some good pictures because of light and because they are gold color and have some weird angle. However I don't see any suspicious bent pins.
While I was looking for bent pins I found this strange metal object beneath metal load plate.
http://i601.photobucket.com/albums/tt97/Krakatao/2500k/DSC08777.jpg
http://i601.photobucket.com/albums/tt97/Krakatao/2500k/DSC08784.jpg
It could be from manufacture while they were attaching this metal plate. I removed it and hoping for the best. Sadly no success even this time. Maybe this particle burnt my mobo?
After that I tried to surf on the internet for common problems and found this guy with exactly the same problem and almost the same PC configuration:
http://www.tomshardware.co.uk/forum/319341-13-first-boot-happens-help-video-pictures-included
He even put some youtube videos... He managed to turn his machine on afterwards but reading through his post he doesn't know what caused the problem.
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Well i'd contact Gigabyte to be honest, that shouldn't have been there and could well have caused an issue.
Try a few more steps first, i'm sure gloup and DM will post some more steps to take, i've got to dash out now.
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Well i'd contact Gigabyte to be honest, that shouldn't have been there and could well have caused an issue.
Try a few more steps first, i'm sure gloup and DM will post some more steps to take, i've got to dash out now.
OK mate! Thx for your time! I will see maybe somebody here will contribute some more.
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Hi Krakatao,
With regards to your RAM.....have a read of the contents of the link below:
http://www.ocztechnology.com/ocz-ddr3-pc3-16000-gold-low-voltage-dual-channel.html
"OCZ low-voltage DDR3 kits are designed specifically for the Intel® P55 Chipset and subsequent Intel® Core™ i7, i5, and i3 (Socket 1156) processors. Configured for dual channel mode, these ultra-compatible 4GB kits ensure optimal performance with an ideal combination of low power requirements at 2000MHz".
Haven't you got socket 1155 with your motherboard?
To be sure about compatibility why not use a memory configurator like the ones here:
http://www.corsair.com/learn_n_explore/
And here:
http://www.crucial.com/store/listparts.aspx?model=GA-Z68X-UD4-B3&Cat=RAM
Just by reading the OCZ description of their RAM it would appear that it may not be compatible.
Once your sure all components are compatible....but still don't function as they should then you can really start to narrow it down......just a thought.
Hope this helps
Teknology9
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Hi Krakatao,
With regards to your RAM.....have a read of the contents of the link below:
http://www.ocztechnology.com/ocz-ddr3-pc3-16000-gold-low-voltage-dual-channel.html
"OCZ low-voltage DDR3 kits are designed specifically for the Intel® P55 Chipset and subsequent Intel® Core™ i7, i5, and i3 (Socket 1156) processors. Configured for dual channel mode, these ultra-compatible 4GB kits ensure optimal performance with an ideal combination of low power requirements at 2000MHz".
Haven't you got socket 1155 with your motherboard?
To be sure about compatibility why not use a memory configurator like the ones here:
http://www.corsair.com/learn_n_explore/
And here:
http://www.crucial.com/store/listparts.aspx?model=GA-Z68X-UD4-B3&Cat=RAM
Just by reading the OCZ description of their RAM it would appear that it may not be compatible.
Once your sure all components are compatible....but still don't function as they should then you can really start to narrow it down......just a thought.
Hope this helps
Teknology9
Really thx for your help! Good and valuable information! I tried to boot without RAM too so I expected that I will hear some beep sound. Motherboards usually do that right? From my previous (not that numerious) experience regardless of RAM being incompatible with mobo CPU fan should start spinning and I would hear some beep sound. That's why I excluded RAM.
But I will give a try and buy another RAM from those compatible lists. Hopefully my PC will start responding. I will keep this thread updated for others with similar error.
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Well..it was just an observation more than anything. Also, as you probably know, using known "good parts" and swapping them around to narrow things down cpu...RAM...etc. You obviously have the option of taking it to your PC store and getting the MB tested if you suspect it is the MB.
So the story so far may be:
PSU - OK
GPU - OK
RAM - try compatible..
MB - doesn't beep....so possibly MB
Have you tried the same components on a another MB?
Also as MiiCK has stated you can contact Gigabyte Technical Support and raise a support ticket especially if your MB is still under warranty...see link below:
http://uk.gigabyte.com/support-downloads/support-downloads.aspx
teknology9
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Still no luck eh? Well give this a shot just to rule out your PSU.
http://www.metacafe.com/watch/729606/how_to_test_your_computers_power_supply_psu/
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Have a read of this article also:
http://www.tomshardware.co.uk/forum/261145-13-perform-steps-posting-boot-video-problems
teknology9
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Hello everybody! Thx for those valuable links. I really learnt a lot from them!
Like I promised I will never close this thread without giving some words about final outcome. I really hate all those unhelpful threads where you find your problem then read it from start to bottom only to find out that the guy who started the thread was too lasy to come back and give an update.
Yestarday I finally received a call from PC service shop and they said that my motherboard is defective. So all of you who have similar problems (after completing all those crucial steps found in those previous valuable links) you know what you have to do - unfortunatelly return your mobo if it still under warranty!
Thx to everyone for your time and help!