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Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: drweller on March 31, 2012, 12:53:18 am

Title: GA-X58A-UD3R Rev. 2.0: USB Headphone Disables All Audio
Post by: drweller on March 31, 2012, 12:53:18 am

I am not able to install a Logitech H370 USB Headset in my Win 7 64 bit desktop. When I plug in the USB cable, a red "X" overlays the speaker icon at the bottom left of the desktop.  All of the audio playback and record features are inoperable.  When I unplug the USB plug, the red "X" disappears and the  audio returns to normal.  I have tried the headset in different USB ports but the results are the same.

So, my basic question is: does ReadAudio support USB audio devices?  I see several other posts in other forums with similar problems.  The Logitech support person suggested that I "repair" my Windows 7 installation.  I'm not ready to try that yet.

I don't know what steps to follow to remedy this problem.  Any suggestions will be appreciated.

Title: Re: GA-X58A-UD3R Rev. 2.0: USB Headphone Disables All Audio
Post by: Lsdmeasap on March 31, 2012, 09:55:38 pm

Are you using the latest Realtek drivers?  I'm not sure about USB devices, you may need to ask Realtek directly to confirm, or ask Gigabyte directly here
http://www.gigabyte.com/support-downloads/technical-support.aspx

There is an option in the GUI for those that you can set that I believe might relate to what you are seeing, does either of these look like it would help or be what's causing the issue?

(http://i.imgur.com/qftFm.png)

(http://i.imgur.com/VFZUg.png)

Latest Realtek drivers are here, you want one of the top two links, depending on your OS type 32/64
http://218.210.127.131/downloads/downloadsCheck.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false