Official GIGABYTE Forum

Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: ashley on May 07, 2012, 10:16:13 am

Title: Slow Internet Speeds
Post by: ashley on May 07, 2012, 10:16:13 am: Hi

I just bought a new PC - spec below:

   CPU: Intel Core i7 3820 @ 4.5Ghz
   CPU Cooler: Corsair H60 Water Cooler
   Operating System: Microsoft® Windows 7 Home Premium 64-bit
   Motherboard: NEW! Gigabyte GA-X79-UD3
   RAM: 16GB Corsair 1600mhz Vengeance (4x4GB)
   Hard Drive: Corsair 60GB Force3 SSD S-ATAIII 6.0Gb/s
   2nd hard drive: NEW! 500GB S-ATAIII 6.0Gb/s
   Optical Drive: 22x DVD±RW DL S-ATA
   Graphics card: NVIDIA GeForce GTX 570 1,280MB
   Sound card: Onboard 7.1 Audio
   PSU: NEW! 850W Corsair TX V2

I have on had it 2 days and have noticed since attempting to watch a video on YouTube that the pc was lagging - constant pauses in the video and impossible to watch.

I have done several speed tests - I have a 100meg connection. We have 2 other PC's in the house - both get around 75-95meg and the laptop gets 25-35meg. My new pc is only getting 2-3meg.

Any ideas as to why this could be happening?

All I have put into the PC since getting it is Steam, Origin, BF3 and xFire

Many thanks

Ashley
Title: Re: Slow Internet Speeds
Post by: ashley on May 07, 2012, 10:48:11 am: Quick update:

Just off to buy a Cat6 ethernet cable.

BIOS is F10
All motherboard drivers are latest ones

I will update shortly...............
Title: Re: Slow Internet Speeds
Post by: ashley on May 07, 2012, 11:14:56 am: £30 later and new Cat6 cable - done absolutely nothing :(

First time I have had a Gigabyte board (always used Asus) = Not Impressed!!!

Any suggestions anyone?
Title: Re: Slow Internet Speeds
Post by: Dark Mantis on May 07, 2012, 12:14:14 pm: I would suggest removing the LAN drivers totally before re-installing them directly from the website. It is important to remove all traces of the old ones first though.
Title: Re: Slow Internet Speeds
Post by: F5BJR on May 07, 2012, 01:05:55 pm: *
You can test if you have no Latency problem ( www.thesyscon.de )

For me with WINXP i have some 20 µs value and no big spikes

If you have test with old network driver , i have latency problem with many recent drivers

Pierre
Title: Re: Slow Internet Speeds
Post by: ashley on May 07, 2012, 01:10:05 pm: Dark Mantis - I just did what u suggested and this has not changed the problem.

F5BJR - your link did not work

Next suggestion pls?
Title: Re: Slow Internet Speeds
Post by: Dark Mantis on May 07, 2012, 01:23:01 pm: Quote from: ashley on May 07, 2012, 01:10:05 pm

F5BJR - your link did not work

Next suggestion pls?

When you said Pierre's link didn't work di you mean that you have run it and you have no latency ?
Title: Re: Slow Internet Speeds
Post by: ashley on May 07, 2012, 01:31:04 pm: Hi

The link did not work, but I got there in the end

Attached is a pic of what happened
Title: Re: Slow Internet Speeds
Post by: absic on May 07, 2012, 01:42:48 pm: Hi there,

there are two LED's on the LAN port one shows the speed you are getting the other shows activity (page 20 of the User's manual), what colour is the connection/speed LED?

Were you having download speed issues prior to installing other software or was it working slowly with just the OS and drivers?
Title: Re: Slow Internet Speeds
Post by: ashley on May 07, 2012, 02:14:18 pm: I have a solid red and a blinking orange

I had no issues with internet speed before getting the new pc

I have only installed BF3, Steam, Origin, Windows Live Mail, Adobe, Mozilla and Xfire - which I cant really see would do anything to my connection

I did notice when installing all of the above that the downloads were taking forever - it took 4 hours to get BF3 updated

However, I only really noticed a lag issue when trying to watch YouTube and then thats when I checked my speed

Its doing my head in!!!!!!

£1,500.00 for a whole load of stress - no thanks
Title: Re: Slow Internet Speeds
Post by: Dark Mantis on May 07, 2012, 02:25:46 pm: Have you not installed a anti-virus or security suite to keep intruders out ? If not it is possible that you have and infection but with the red light on the LAN port I suspect it is something there going wrong.
Title: Re: Slow Internet Speeds
Post by: ashley on May 07, 2012, 02:28:14 pm: Am I correct in assuming you are telling me the motherboard is knackered?

Will do a virus scan now though!!
Title: Re: Slow Internet Speeds
Post by: ashley on May 07, 2012, 03:09:33 pm: NO virus
Title: Re: Slow Internet Speeds
Post by: absic on May 07, 2012, 05:08:07 pm: There is a newer BIOS available over at TweakTown, F11b.

Although it is a beta BIOS I would try it and see if it helps. You can download it from here: http://forums.tweaktown.com/gigabyte/28441-gigabyte-latest-beta-bios.html
Title: Re: Slow Internet Speeds
Post by: Dark Mantis on May 07, 2012, 07:41:20 pm: Yes absic. It's certainly worth a try.
Title: Re: Slow Internet Speeds
Post by: Fatman on May 08, 2012, 04:54:37 am: Have you gone into control panel to internet options/ connections to check Lan Settings and make sure to automatically detect settings? Also you could probably run through the setup uder the connections Tab also. Worth a shot.
Title: Re: Slow Internet Speeds
Post by: ashley on May 08, 2012, 01:40:44 pm: Yep done all that still the same. I dont think ill go gigabyte again not happy at all i think its back to my roots with asus again its a shame did like this new mb thanks for the help
Title: Re: Slow Internet Speeds
Post by: Dark Mantis on May 08, 2012, 01:46:15 pm: Have you installed the latest BIOS version yet ?
Title: Re: Slow Internet Speeds
Post by: ashley on May 08, 2012, 02:13:10 pm: i did read that F8 should of fix the lan problam and i got F10 installed and as its a new pc and what i read about them setting on fire and the lan problam i have just orded a ASUS sabertooth Z77 thanks for all your help over the week end
Title: Re: Slow Internet Speeds
Post by: Fatman on May 08, 2012, 11:26:54 pm: Come back and let us know how you get on with the Asus and if that is better. I would be interested to know Thanks.!
Title: Re: Slow Internet Speeds
Post by: ashley on May 14, 2012, 04:25:00 pm: I have spoken with 4 different custom pc build companies regarding the issue I have been having.

They all tell me that there is a known fault with this board and its ability to receive a 100mb internet connection.

Following this I have returned the PC to where I bought it from - they have tested the PC and tell me they are unable to find the fault (although they only have a 6mb internet connection within their shop).

Do you think that this is fair that they cannot recreate the scenario of a 100mb connection?

I am now in limbo with no pc, an argumentative seller and a bunch of information with no real hard evidence to back anything up with.

Does anyone else know about the board not recognising a 100mb connection?
Title: Re: Slow Internet Speeds
Post by: Fatman on May 14, 2012, 11:15:32 pm: If I was you, I would go and buy a ethernet card and try that in your pc. Disable the onboard lan and see if it is indeed your onboard nic that is at fault.