Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with AMD processors => Topic started by: larry79 on August 29, 2012, 03:10:08 pm
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I have a GA-A75N-USB3 motherboard that I'm trying to build into an HTPC. It does everything that I want except that it won't resume from 'Suspend To RAM'. Is there a problem with this m/board and STR? I have updated to the latest F3c BIOS.
The CPU is an A4-3400 APU with 8G of DDR3. I'm using Linux Ubuntu 11.04 (server) with a custom 3.5 Linux kernel and AMD Catalyst 12.8 graphics drivers. The same kernel and software work OK on an ASUS F1A75-I so I'm fairly sure that the problem is not software related.
The system powers down OK but when I restart it there's just a blank screen, no disk access. I've stripped everything out of the system except the CPU & DRAM and even switched the DRAM but it steadfastly refuses to resume.
I've tried AHCI and IDE disk modes and tried just about all BIOS settings but no change. Does anyone have a suggestion? Thanks.
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F3c is a beta bios. Try F2 and see if that works.
Luck
-=Mark=-
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Thanks for the suggestion. The board shipped with BIOS rev F2 but wouldn't resume from suspend so I installed the latest rev F3c to see if that fixed it, but it didn't.
Thinking of returning it in exchange for an Asus F1A75-I. Should have known that saving a few bucks would lead to problems.
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Do you have different ram to try? 99.9% of the time it is usually incompatible ram or defective ram. Usually with incompatible ram you can manually configure and they'll work.
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Yeah, I already tried switching the DRAM from a system that suspends OK - no difference ;-(
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Have you tried to install another OS to test with? You can download trial win8 enterprise for a quick test.
I assume you already tried clearing the CMOS and loading system default in BIOS? It is such a rare option to fail that it seems like it has to be memory or software.
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I haven't tried another OS, but I am using the exact same Ubuntu system and linux kernel in an Asus F1A75-I motherboard and a Gigabyte GA-880GM-UD2H and they work OK. The Asus system has the same CPU, DRAM, hdd, case and PSU as well.
I tried clearing the CMOS with the jumper and loading defaults with no effect. The F3c beta BIOS gave me a bit of a scare. After installing it I couldn't use the BIOS Q-Flash utility to go back to BIOS F2 - It just didn't see any files on the key disk. I had to create a dos bootable USB key disk and use the flashspi.exe utility to restore it.
Re. the win8 evaluation - can it be installed to an 8 or 32G key disk? If so, where do I get a download from?
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You can download Windows 8 Enterprise Evaluation at MSDN:
http://msdn.microsoft.com/en-us/evalcenter/jj554510.aspx
You can install Win8 using a flash drive no problem using a 4GB or larger drive.
http://technet.microsoft.com/en-us/video/installing-win7-using-a-usb-stick.aspx
oh wait,after rereading maybe you want install win8 directly to flash drive? I read others doing it, but haven't tried it myself. Google should find plenty to methods for this.
-=Mark=-
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Thanks for the link, downloading now. Looks like a lot of pain to install to a key disk so maybe I'll try an external usb drive.
Incidentally, I tried an Ubuntu 12.04 LiveCD and a Linux Mint LiveCD and the system still doesn't resume so it's probably not a software problem. I'll try win8 later.
So it looks like the m/board. To eliminate an extremely improbable problem with the PSU 5V standby then I'm going to temporarily wire in an external PSU. I'm betting that there's no difference. Wonder if it's a one off or a design fault? Maybe a BIOS problem.
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Thanks for the link, downloading now. Looks like a lot of pain to install to a key disk so maybe I'll try an external usb drive.
I neverr figurred out why it would be any diffferent installing to a USB HDD or Flaash drive? Seems itt would worrk exactly the same way.
Incidentally, I tried an Ubuntu 12.04 LiveCD and a Linux Mint LiveCD and the system still doesn't resume so it's probably not a software problem. I'll try win8 later.
So it looks like the m/board. To eliminate an extremely improbable problem with the PSU 5V standby then I'm going to temporarily wire in an external PSU. I'm betting that there's no difference. Wonder if it's a one off or a design fault? Maybe a BIOS problem.
It's possible the BIOS, but it seems if it sleeps, but not wakes, it usually memory. BIOS could cause a misconfiguration I suppose..
On my ASRock Z68 Extreme3 Gen3 I would get BSOD on wake from sleep from Hackintosh, but no problems in win8. I tried 5 different sets of memory and was told it was memory. I went and pulled some generic (low-density, single rank, non-heatsink) chips out of my Dell workstation and voila! Sleeps worked fine. If you can rob some generic ram I would give this a try.
I just remembered while spell checking my post that I had a Gigabyte board with wake issues and it turned out it needed a PS/2 device to wake it. I didn't have one and disabled/enabled usb legacy support and it worked.
Sometimes all this debugging is more painful than just doing an RMA. lol
-=Mark=-
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I installed the win8 evaluation (to an eSATA disk) and it also has the same resume from suspend problem. I'm not going to comment on the new UI (not called metro) - enough said.
I also tried an external PSU and also swapped the G-Skill DRAM from my GA-880GM-UD2H (which does resume OK) but it made no difference. I also tried reducing the DRAM clock to 1066 and disabling interleave. So it looks like a hardware or BIOS problem on the motherboard.
The next big decision is whether to exchange, with potentially the same problem, or get a refund and try a different make/model. Problem is I'm stuck with an AMD A4 cpu so my choice of ITX motherboards is limited. The Asus F1A75-I that I've used successfully before has rocketed in price, as has the (lower performance) Zotac A75ITX-A-E. The only other choice, the ASRock A75M-ITX, has had a few bad reviews, at least on Amazon. So I'm stuck thinking if I should ditch the A4 cpu too and go with an Intel H61 m/board.
This is the first intractable problem that I've had with a Gigabyte board. I've contacted tech support so I'm hoping that they will come up with a BIOS patch.
Many thanks for your suggestions and the win8 link. The DVD is now hanging on an apple tree scaring off the birds :-)
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Received a replacement motherboard from Amazon today - excellent service.
Unfortunately the replacement has the same problem so it appears to be hardware or firmware. So my advice is DON'T BUY a GA-A75N-USB if you want suspend to RAM to work.
I did notice some slightly different behaviour though. With the default BIOS (version F2) settings the system will suspend and resume correctly just once. The board will suspend a second time but hangs with a blank screen during resume. The board must then be powered off to successfully complete another suspend/resume. If the system is reset after the resume failure but power is maintained then the system will hang again with a blank screen during the next resume.
The problem is totally reproducible, indicating that the BIOS is not initialising an important hardware register.
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Report the problem to Gigabyte they should be able to fix the problem with a new BIOS.
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I have reported it to Gigabyte tech support, They just said to return it. Nothing about a new BIOS.
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I have reported it to Gigabyte tech support, They just said to return it. Nothing about a new BIOS.
Insist then , i see no other mean to get your problem fixed ,unless the reseller can send you a similar product that works as supposed ,maybe from another manufacturer.
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U
Insist then , i see no other mean to get your problem fixed ,unless the reseller can send you a similar product that works as supposed ,maybe from another manufacturer.
The tech support interface isn't exactly speedy - expect a reply in a few says. And getting insistent isn't going to make any friends.
Unfortunately Amazon are now being a right pain saying that I should return the defective motherboard at my expense for a refund less shipping costs. Looks like I'm being shafted. Then I'm left with an AMD A4 CPU (and other bits) that are virtually useless.
I would exchange for an Asus F1A75-I motherboard (recommended - as used in my first HTPC) but they're scarce and Amazon aren't offering, I suspect everyone's waiting for AMD FM2 motherboards. There's only a few AMD FM1 socket ITX size motherboards available right now. The ASRock has problems and the Zotac is very difficult to find and very expensive. In retrospect I should have gone for an H61 or H67 motherboard with Intel i3. They cost a bit more but probably less grief.
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The BIOS support for your motherboard seems to be amazing 2 official BIOS-es in 1 year and one beta more than 6 months ago. :)
Have you tested the beta ?!
In my opinion you should be able to obtain a BIOS to solve the issue.
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Did you by chance try the original F1 BIOS? not sure what fixes you lose, but if it works it may save you some headaches.
Getting any FM1 board at this point will be hard as they are being phased out quickly before they release FM2. In fact AMD have purposely delayed FM2 release until current FM1 is cleared out. FM2 was suppose to be released already.
Might just be easier to take a loss now, worth getting rid of the headache in the long run. I would have given up a long time ago. I have had too many experiences trying to fix a problem and losing track of time and missing my return date.
-=Mark=-
ps... I've been testing my FM1 board and sleep and wake are fine. It must be a BIOS issue. I tested in win 7 ult. x64 only. Several manual wake/sleep, plus several auto sleep/wake.
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I have a GA-A75N-USB3 motherboard that I'm trying to build into an HTPC. It does everything that I want except that it won't resume from 'Suspend To RAM'. Is there a problem with this m/board and STR? I have updated to the latest F3c BIOS.
The CPU is an A4-3400 APU with 8G of DDR3. I'm using Linux Ubuntu 11.04 (server) with a custom 3.5 Linux kernel and AMD Catalyst 12.8 graphics drivers. The same kernel and software work OK on an ASUS F1A75-I so I'm fairly sure that the problem is not software related.
The system powers down OK but when I restart it there's just a blank screen, no disk access. I've stripped everything out of the system except the CPU & DRAM and even switched the DRAM but it steadfastly refuses to resume.
I've tried AHCI and IDE disk modes and tried just about all BIOS settings but no change. Does anyone have a suggestion? Thanks.
Don't know if you've solved this, but I had this exact same issue, and have finally found an answer (at least one that worked for me). I had found in another forum that setting the EOCP option in the BIOS to Profile1 would fix the issue. It did fix the sleep problem, but caused system instability and frequent lock-ups (and no amount of swapping RAM helped either). Not much of a solution. First I flashed back to BIOS F2 (was using F3c, but it is beta), which of course reset all BIOS options to default. Normally I would immediately enter the BIOS and change options to my desired settings. This time however I let the system boot, and low and behold, sleep now works as it should, and no instability as the memory isn't OCed. So I went back and began changing one BIOS option at a time until sleep stopped working. What it turned out to be was the option to select which display device is initialized first. I had it set to internal graphics (IGX) because that is what I was using, but found leaving it at the default setting of PCI-E graphics (PEG) allows the system to wake properly. Seems odd, but it worked (at least for me).
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I too have been suffering this issue :(
I'm using an A4-3500, with crucial RAM under win 7 x86 (tv tuner wont work in x64)
I checked the initialise VGA BIOS setting, but found it already set to PCI-E. Switching to onboard made no difference. I have, however, just had three straight successful wakes using the failsafe defaults. *crosses fingers* - I hadn't switched BIOSses yet, so I'm still on F2.
Alas, I don't have time for a BIOS option witch-hunt this afternoon, nor time for some proper testing...I'll monitor this thread, and will try to get back to you over the coming days.
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My getting back took more than a couple of days because, as it turned out, the issue wasn't resolved: its merely happening less often. From what I can see, this isn't going to be fixed without a new BIOS version :(
It seems to go for several days (perhaps a week) without running into problems, and then have several failed wakes over the next few days... Very strange.
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I had a very similar issue here -
http://forum.giga-byte.co.uk/index.php/topic,10479.0.html
I finally ended up replacing the motherboard with Asus, no more issues.