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Questions about GIGABYTE products => Motherboards with AMD processors => Topic started by: Beliares on January 29, 2010, 11:10:23 pm

Title: GA-MA770 UD3 does not detect SATA devices
Post by: Beliares on January 29, 2010, 11:10:23 pm
Greetings,

I bought GA-MA770 today, aswell as Phenom X2 II 550 BE.

Anyway, as i finished connecting everything i turned on the computer.

After a few secs bios loaded  and a big message appeared

""DISK BOOT FAILURE. INSERT SYSTEM DISK AND PRESS ENTER""

So i started googling.


I've found something what appeared to be a solution. I connected my DVD drive to 4/5 sata port, then loaded failsafe configuration, then optimal and then save.

But it didn't help.



Here's what i have done so far :


i v bought new sata cables
i checked  the voltages, both my hard disk and dvd are getting enough of it
i tried  to boot dvd only, then hd only, then both
 i tried bios reset, didn't help
i've tried switching to AHCPI, didn't help
i connected the hdd and dvd on the second machine, the devices work

Does anyone have any idea what to do? Here's my setup

AMD Phenom X2 550
this mobo
Patriot LLK 2x2GB
GTX 260 SSC
Corsair 550W
Seagate Barracuda ES.2 32mb 250GB


Everything worked good today's morning on the old motherboard.

Im trying to get this fixed since 16 hours, i really run out of ideas  ???



Thanks for any help
Bel
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: absic on January 30, 2010, 07:35:24 am
When you boot up does bios recognise the HDD's? If the answer is yes then you will need to re-install/repair the OS. This message normally appears when the OS can't be located. Hope this helps.
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: absic on January 30, 2010, 07:41:25 am
Ooops, forgot to say, if HDD's not recognised in bios you will need to check that SATA controller hasn't disabled itself. It shouldn't happen but sometimes it can. In bios go to Intergrated Peripherals to check settings. You can also check Standard CMOS Features to see if your SATA Devices are being recognised. If all is OK then restart with OS Install Disk in DVD/CD Drive and the system should begin install of OS.
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: Beliares on January 30, 2010, 09:32:37 am
That's the thing. The SATA  is enabled, everything in bios looks ok.

The MB doesn't see ANY Sata drives at all.

I have tested the HDD and DVD drive on the second MB and they work fine.


http://www.tomshardware.co.uk/forum/259965-12-gigabyte-ma770-detecting-sata-drives


This guy had excatly the same problem, but his solution doesn't work for me.


It's the fist time i have such a problem :/
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: absic on January 30, 2010, 10:58:03 am
Ouch! Sorry about asking some really dumb questions but are you getting any post beeps from Mobo?
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: Beliares on January 30, 2010, 11:05:36 am
Nope. No beeps from mobo. I was wonderig about this too, but then i thought that maybe there's no beep in this mobo :<


Btw,i tried new power supply. Doesn't work either :/
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: absic on January 30, 2010, 11:09:13 am
Have you gaot a Mobo speaker? This is something that you will need to hear post beeps. Not sure if there is one in your chasis but if not you can get one quite cheaply. You'll need to connect it onto the front panel header to hear post beeps.

Just another thought, have you got an old IDE drive or DVD/CD if yes try attaching these and seeing if they are recognised.
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: Beliares on January 30, 2010, 11:15:48 am
I do not have a mobo speaker. Il try to get one.


The bios loads normally, it lists PCI devices, but then when it comes to Veryfying DMI Pool data

I get this Boot Disk Failure error.

Processor, memory are recognized fine in the bios.

I connected a 800W Tagan power supply, but it didn't help.


Both DVD drive and HDD got power ( i measured it). They also work fine on the other MB.

And no, i do not have any old IDE devices...
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: absic on January 30, 2010, 11:18:53 am
What is exact Mobo model and revision?
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: Beliares on January 30, 2010, 11:25:58 am
Excatly this one
http://www.gigabyte.com.tw/Products/Motherboard/Products_Overview.aspx?ProductID=3097
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: absic on January 30, 2010, 11:32:38 am
Thanx

Is bios latest version (FG)?
 http://www.gigabyte.com.tw/Support/Motherboard/BIOS_Model.aspx?ProductID=3097
 
Is Mobo properly grounded when installed into case? You need to make sure there is nothing between Mobo and Chasis standoffs to prevent grounding.

Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: Beliares on January 30, 2010, 11:41:07 am
Bios is FD.

Mobo is installed solidly.


Btw, could it be a problem if i left 2-3 screws under the MB ? I don't mean normal scres, but those that MB is on, they prevent from getting MB-case contact.

http://media.photobucket.com/image/Antec%20300%20screws/albert7d999bl4229171/Antec%20300%20Pics/IMG_0688.jpg
Those are the golden on the picture.
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: absic on January 30, 2010, 11:46:42 am
Yes anything left under Mobo could cause problem. It could be causing short circuit or other issues!

Try updating bios to FG. Easiest way to do this is to download file from above link. Unpack the files and put onto a USB stick. When starting machine press the END key on keyboard to enter QFlash utility, locate the folder on the USB stick and follow onscreen prompts. (If not sure about this check User's manual)
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: Beliares on January 30, 2010, 11:57:03 am
Updating bios now.

Gonna also remove the unused screws. I didn't realize they may really be blocking something.

Funny thing is, that one of the unsed screws is near sata chips :X


EDIT

Bios updated. Stil didn't help. Should i update more to FG?
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: absic on January 30, 2010, 12:18:15 pm
Yes, I would have gone straight to FG. Don't forget, after updating bios to reload optimized defaults!

Make sure you remove old Standoffs before restarting
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: Beliares on January 30, 2010, 12:22:52 pm
Bios updated to FG.

Unused screws removed.


And..... it didn't help.

Damn it's my first GB mobo (previously i had Foxconn/Asus) but i didn't realize i would have such a wierd problem with it.

So, it's time to RMA?

FFS
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: absic on January 30, 2010, 12:27:36 pm
Yes, sorry, I think it might need RMA as I am running out of ideas. It is really hard to solve these type of issues without being able to get hands on.
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: Pottypete on January 30, 2010, 01:01:37 pm
hi,
have you tried formatting your  hard drive in another computer?
It worked for other users on this forum,
Worth a shot!
Cheers
Title: Re: GA-MA770 UD3 does not detect SATA devices
Post by: Beliares on January 30, 2010, 01:45:34 pm
I can't format my main HD. Too much important Data.


I tried the Sata ports with another drive though. it didn't work.


Also, at start i thought it's the hard disk fault, but i since the dvd drive doesn't work either, it's something with the mobo.