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Other questions related to GIGABYTE => RMA and service => Topic started by: dmxdex2020 on February 18, 2010, 04:05:57 pm

Title: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: dmxdex2020 on February 18, 2010, 04:05:57 pm

I have sent an email to gigabyte explaning my fault for my gigabyte UD3R. i have been waiting since monday for a reply and i still have not been replied too. On sunday i turned my pc on and it just did a loop. It turned on for few seconds and then turned off over and over. I i took the battery out for overnight and cleared the cmos. It worked and defaulted my settings. So i set it all back to how it was mainly stock settings with an OC of 3.2. so i rebooted. One problem it just loops over and over. so i had to take the battery out again. Even if i try move the base clock to 2.8 it loops. I have ran memtest on the memory getting 17 passes. i have tried my powersupply in my lodgers core i7 rig and that is fine. I think the board has gone faulty.

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: dmxdex2020 on February 19, 2010, 01:21:14 am

I have also read some disturbing things on gigabytes RMA service. They give motherboards back which are still faulty i hope this is not the case as i cannot afford to keep spending money on having it returned.

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: dmxdex2020 on February 19, 2010, 01:48:33 pm

Were is someone to reply to my post surely someone from gigabyte checks these forums. Im getting extremely annoyed with gigabyted poor service now.

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: runn3R on February 19, 2010, 02:09:30 pm

Hi

We do check this forum of course. Could you tell me when and to what email address this information has been sent? Then I will check internally.

Thanks :)

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: dmxdex2020 on February 19, 2010, 02:18:56 pm

Sent it through here. http://www.gigabyte.com.tw/Support/ServiceCenter.aspx

So if you check it why has it taken 5 days for my email to get responded too? im not happy with the service i was hoping to get the board shipped to you this week. I have read alot about motherboards being repaired and sent back faulty still. Do i hav to pay 10 pound to gigabyte when i send my mobo?

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: dmxdex2020 on February 19, 2010, 05:08:03 pm

And sorry i just read your post again my email is <edited>

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: dmxdex2020 on February 20, 2010, 12:23:49 am

is someone from gigabyte gona help me because its begining to annoy me and its getting to the stage were im never going to buy another gigabyte product as long as i live. disgrace of a service.

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: runn3R on March 18, 2010, 10:38:10 am

I saw all your questions by GGTS have been replied.
Was it really B-grade product bought from OC UK?

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: Sky7ine on April 29, 2010, 01:07:39 pm

Yep same here 4 days since i mailed them one through the tech part on the web which is still showing as not even being read and one to there support
email and not a reply from either.  >:(  >:(  >:(  >:(  Very Very poor service imo from them.
I purchased a ud7 having never used a gigabyte board before and judging from the service i wont be using them again

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: runn3R on April 29, 2010, 01:30:54 pm

Hi

Have you tried to contact your place of purchase for help?

I will ask our FAE to answer your question today.

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: Sky7ine on April 29, 2010, 01:55:20 pm

Thanks email id is 914003

Yes i have spoken to the place of purchase and i would of got more help from talking to a brick wall

Title: Re: No email reply for my RMA of my gigabyte UD3R X58 mobo.
Post by: runn3R on April 29, 2010, 05:42:16 pm

This discussion will be continued here:
http://forum.giga-byte.co.uk/index.php/topic,1830.msg8231.html#msg8231