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Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: ryboy on January 10, 2009, 04:36:00 pm

Title: Gigabyte EP31-DS3L Motherboard - need replacement!
Post by: ryboy on January 10, 2009, 04:36:00 pm

Hi all,

tried searching for a similiar thread but failed to find anything close.

I have very recently bought a GigaByte EP31-DS3L MoBo from Scan.co.uk.

On receiving the mobo, one of the pins where the CPU lays on is bent and conseqeuntly, it does not work. When I phoned scan to organise getting a replacement, they told me that the warranty does not cover pin damage and could not offer me a replacement.

As you can imagine, this has made me exponetionally angry.

After contacting the office of fair trading (UK), I was told that it is the LAW that if an item is faulty, then i am entitled to a replacement, repair or refund, regardless off any non existing or existing warranty.

All I want is my motherboard to be replaced so i can build my new machine. I do not want to go through drawn out legal channels. Does anyone have any advice? Can I send it directly back to Gigabyte for replacement? Or is a case that i have to deal with the supplier?

Thank you for taking time to read, and any advice you could give me would be greatly apprieciated.

Ryan

Title: Re: Gigabyte EP31-DS3L Motherboard - need replacement!
Post by: ryboy on January 12, 2009, 01:34:32 pm

Someone?!

Title: Re: Gigabyte EP31-DS3L Motherboard - need replacement!
Post by: runn3R on January 12, 2009, 01:54:29 pm

Hi Ryan

similiar problem was already discussed at:
http://forum.giga-byte.co.uk/index.php/topic,123.msg354.html#msg354

Title: Re: Gigabyte EP31-DS3L Motherboard - need replacement!
Post by: ryboy on January 12, 2009, 02:12:57 pm

Cheers fella, I'll take a gander.

Title: Re: Gigabyte EP31-DS3L Motherboard - need replacement!
Post by: Nadia Gigabyte on January 14, 2009, 02:16:00 pm

Hi Ryan,

If problem did not resolved you can request an RMA, just email returns@gbt-tech.co.uk. Quote:

1-Model Name as showing above.
2-Serial number (can find it on the board)
3-Faulty reason.
4-From where you purchased it.

Br
Nadia ;)