Official GIGABYTE Forum

Questions about GIGABYTE products => Motherboards with AMD processors => Topic started by: Reinaldo Jr. on July 03, 2014, 04:23:43 pm

Title: GA-990 FXA UD5 (rev 3.0): BIOS not working!
Post by: Reinaldo Jr. on July 03, 2014, 04:23:43 pm

Gentlemen,

My PC all of a sudden stop working this Saturday (06/28). PC turns on but does not show any image in the screen and, after a few seconds, my PC bips 3 times. I took the computer to a technician and it was diagnosed the BIOS of  the Gigabyte motherboard is the cause of the problem.

After 3 days the technician is not able to reset or recover the BIOS and he tried every possible thing. The motherboard is less than 1 year old and I would like to make it clear I did NOT try to update the BIOS software or anything of that nature. The problem came with no apparently reason!

So, what can I do? Could I send my mobo to Gigabyte and require a replacement? Is there anything else could be tried? I really believed this motherboard was "ultra-durable"...

My PC config:

*MOBO: GA-990 FXA UD5 (rev 3.0)
*CPU: Phenom II X4 955 (3,2 GHz)
*Graphic Card: XFX Radeon HD 6970
*Memory: Corsair Vengeance 16GB (2 x 8GB)
*OS: Win 7 (64 bit)
*HD: Seagate 1TB
*PSU: Corsair TX850 v2 (850W)

Title: Re: GA-990 FXA UD5 (rev 3.0): BIOS not working!
Post by: autotech on July 03, 2014, 04:57:57 pm

3 beeps is a ram problem. Take out all ram and just use 1 stick and see what happens if it doesn't post switch out ram stick for another.

Title: Re: GA-990 FXA UD5 (rev 3.0): BIOS not working!
Post by: Reinaldo Jr. on July 03, 2014, 07:59:17 pm

Autotech,

I've tested de RAM. They're OK. The technician did it too...

Would you have another tip?

Title: Re: GA-990 FXA UD5 (rev 3.0): BIOS not working!
Post by: autotech on July 04, 2014, 02:23:21 am

I would RMA it to Gigabyte as they can put a new bios chip in it or use a bios flashing tool which cost a lot to buy or I would have one.

Title: Re: GA-990 FXA UD5 (rev 3.0): BIOS not working!
Post by: Reinaldo Jr. on July 04, 2014, 03:48:14 pm

Autotech,

I've sent a message to Gigabyte support about RMA. I am looking forward to hearing from them in order to know whether I can do that.

The problem is that my mobo warranty expires next month (august 28)!

Title: Re: GA-990 FXA UD5 (rev 3.0): BIOS not working!
Post by: dmdilks on July 05, 2014, 03:24:22 am

Here in the USA we can sent up our own RMA. Here is a link to support http://www.gigabyte.com/support-downloads/customer-service.aspx

You might already have that link. But here we can just click the RMA link and set it up. The other thing we get 3 yrs and you only get 1 yr that sucks.

Title: Re: GA-990 FXA UD5 (rev 3.0): BIOS not working!
Post by: Reinaldo Jr. on July 07, 2014, 03:55:14 pm

dmdilks,

Yes, I already have the support link. Unfortunately in Brazil we don't have a direct link to RMA. I'm still awaiting Gigabyte's reply to see what can I do. And you're completely right: in Brazil we only get 1 year warranty for mobos!

Anyway, could I send my mobo to Gigabyte without the original box?