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Questions about GIGABYTE products => Motherboards with Intel processors => X99 Motherboards => Topic started by: lisboa on November 20, 2014, 01:02:49 am

Title: GA-X99-UD4 can't go to bios setup
Post by: lisboa on November 20, 2014, 01:02:49 am
Please can some one help me!! It boots with no problem in the windows 8 but when I try enter bios setup in a cold boot it freezes in a blank screen. So I disconnected all sata hard disk and it goes to bios. What is happening with Gigabyte boards?
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: dmdilks on November 23, 2014, 11:45:26 pm
It might be windows 8 causing the problem. Because windows 8 uses UEFI and it will boot really fast.

Try to just disconnect the drive that has windows 8 on it and see what happens. All I can say is update the bios.

All of the X99 boards are having problems. I have the same board and so far I have not had any problems.

But again I'm not running or will not run windows 8. Plus I'm a Microsoft Partner too.

 
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: lisboa on December 03, 2014, 03:11:36 am
It might be windows 8 causing the problem. Because windows 8 uses UEFI and it will boot really fast.

Try to just disconnect the drive that has windows 8 on it and see what happens. All I can say is update the bios.

All of the X99 boards are having problems. I have the same board and so far I have not had any problems.

But again I'm not running or will not run windows 8. Plus I'm a Microsoft Partner too.

If I disconnect the driver that has windows 8 it will go to Bios. But it should not be like that.
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: dmdilks on December 03, 2014, 03:29:46 pm
It could be that drive that is causing the problem. I have had brand new drive that are bad. Do you have another drive that you can install windows on and see what happens.
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: Extradry on December 08, 2014, 09:15:21 pm
It could be that drive that is causing the problem. I have had brand new drive that are bad. Do you have another drive that you can install windows on and see what happens.

I have the exact same problem on the same board (Win7 btw). All drives work properly. It will boot up into windows with all drives available, but as soon as i try and enter the bios(updated to F9) it will just hang there with a blank screen. I have tried each drive individually with the same issue (2 SSD 2 SATA 3.5'). Anyhow i will try a few different settings in the bios when i get a chance just really annoying having to disconnect all the drives eveytime I enter the bios.
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: dmdilks on December 08, 2014, 10:49:30 pm
How do you have you drives connected. The last 4 by themselves are standard sata device connection.

I have the same board and I have 2 SSD, 3 HHD, DVD, & DVD/rw.  My DVD drives are in the last 4.
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: Extradry on December 08, 2014, 11:47:52 pm
How do you have you drives connected. The last 4 by themselves are standard sata device connection.

I have the same board and I have 2 SSD, 3 HHD, DVD, & DVD/rw.  My DVD drives are in the last 4.

I have tried just the boot SSD in both first two and the last 4 on its own to no avail. What is your exact setup? Maybe its a setting in the bios I overlooked.
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: dmdilks on December 09, 2014, 02:26:30 am
I have my 2 SSD setup in raid controller. The other thing is how did you set up windows just normal or with UEFI. Does it boot up with a windows boot manager in the bios for first boot?

But when first set up the computer before I got the 2 SSD I ran it in AHCI and normal boot no UEFI to make sure everything work.
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: dmdilks on December 09, 2014, 06:28:03 am
I just double check everything to make sure how the drives are connected.

#1 SSD - #2 DVD drives - #3 WD 10,000 rpm drives

In the bios the sSata controller is set to AHCI

The Sata controller is set to Raid. Plus the SSD's show up as [UEFI sandisk] & [Intel Volume 0] in the bios as the 1st & 2nd boot.

It was first set up with [Intel Volume 0]. But when I updated the bios it now has [UEFI sandisk] too. I can boot to either one of them.

(http://i444.photobucket.com/albums/qq161/dmdilks/x99_zps85d26ff0.png)
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: Extradry on December 09, 2014, 12:42:34 pm
I just double check everything to make sure how the drives are connected.

#1 SSD - #2 DVD drives - #3 WD 10,000 rpm drives

In the bios the sSata controller is set to AHCI

The Sata controller is set to Raid. Plus the SSD's show up as [UEFI sandisk] & [Intel Volume 0] in the bios as the 1st & 2nd boot.

It was first set up with [Intel Volume 0]. But when I updated the bios it now has [UEFI sandisk] too. I can boot to either one of them.

(http://i444.photobucket.com/albums/qq161/dmdilks/x99_zps85d26ff0.png)

Well so I pulled all the drives out and set the PCH to RAID and it worked! Although i had to go back to ACHI and into windows to change the registry from ACHI to RAID but it worked. Thanks alot mate that had me stumped for a while!
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: dmdilks on December 09, 2014, 01:39:47 pm
Well so I pulled all the drives out and set the PCH to RAID and it worked! Although i had to go back to ACHI and into windows to change the registry from ACHI to RAID but it worked. Thanks alot mate that had me stumped for a while!

The thing is on that Intel controller the AHCI & Raid are basically the same. On the other controller you can only run that one IDE or AHCI. Now if it is working that way that is all that matters right.
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: Curvin on January 27, 2015, 01:49:57 am
I have just encountered this one as well.

Windows 7 Pro SP1 x64 , so it doesn't have nothing to do with Windows 8.

Samsung 850 Pro SSD / Seagate 1 and 2TB SATA HD's.

X99 UD4 Rev 1.0 BIOS F11 and F12 , it will not enter BIOS if any SSD's or HD's are attached. aThe work around of  shifting the controllers to RAID from AHCI is not acceptable to me , Gigabyte need to address this directly and correctly.

I have a development/test system using the same board which is on an earlier BIOS ( F5 ), and it does not display the behaviour, so it is something that has been introduced in the later BIOS's.

An interesting point is that I had managed to do a final configuration of the BIOS after flashing the latest official F11 BIOS , with all HD's attached, but since that initial set up I have not been able to enter BIOS with SSD/HD's attached.

V.C


Title: Re: GA-X99-UD4 can't go to bios setup
Post by: DropBear on January 29, 2015, 12:17:10 am
As it turns out, the Samsung 850 series SSDs are not currently on the qualified list of supported SSDs.

Follow the the 'SSD Support List' link on the page to check your SSD.
http://www.gigabyte.com/products/product-page.aspx?pid=5284&dl=1# (http://www.gigabyte.com/products/product-page.aspx?pid=5284&dl=1#)
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: Curvin on January 29, 2015, 11:06:35 pm
I am still currently trying to pinpoint the exact cause but I can inform those reading in that it has nothing to do with model/vendor of SSD.

I have also tested Intel 520 / Samsung 840 Pro, both on the compatibility list , with the same deployed Windows 7 SP1 Pro image and each SSD prior to imagining would enter BIOS fine , but as soon as it is imaged will display the same issue.

Reverting back to a base image and the issue is not present.

In short , an installation or configuration on Windows has somehow tripped this issue, which I need to clarify so that it does not happen on future installs. I am a specialist system builder, this is not a one off build, so I need to have the issue clarified and resolved before I can deploy systems to clients.

V.C
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: wrangler on February 27, 2015, 01:11:26 am
I haven't  been able to try it yet but someone told me that a workaround is using F12, like your going to select a boot device and then selecting to enter setup as opposed to hitting the Del key to enter bios.
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: Hans on April 18, 2015, 11:26:47 pm
I am brand new to GIGABYTE MBs after years of really good luck with ASUS.

I build systems for clients (low volume) and for myself - both mostly as a hobby.  This is my first Gigabyte build.

HAVING THE EXACT SAME PROBLEM - GOING INTO BIOS at boot HANGS THE SYSTEM AT A BLANK SCREEN! I have tried bios versions F12, F11 and F10 - all producing the same result.

My system:  Win 7 x64 SP1; X99-UD4 MB; i7 5820K; PNY GTX 780; 850watt Thermaltake; some model of Titan CPU cooler  ::) (well, it works well); 8GB ballistic sport DD4 2400 (will add more ram when everything works)

EVERYTHING works great except for getting into BIOS, which is a big deal to me.  The overclocking available between the MB, CPU and cooler is incredible.  About to try booting with all drives connected to see if this looks exactly like what you all saw.

==================

And removing all the SATA hard drives (all NTFS) DOES indeed allow me to get into Bios.  Setting the type to RAID (instead of AHCI) does not help me as I do not have a RAID arrangement.

WOW....Cannot believe that after more than 1/2 year Gigabyte has not fixed this!  Surely, if the BIOS is accessible without drives, there is someway to get into when they are connected...UNLESS...there is hard-coded instruction that looks for drives before they reprogram-able instructions begin to execute...hard to imagine, but maybe THAT's why there was a rev 1.1 board issued.

And IF that is the case, they sure as heck better not leave the early buyers hanging.  That is something you expect from a cut-rate supplier.  (Almost three months since any BIOS update.  Not hopeful. )  If in the end they don't fix this and they don't swap out the boards (assuming no bios fix) I will never use them again and make darn sure as many people as possible know about what they did....we'll wait and see.....
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: Kevin on August 05, 2015, 12:53:11 am
Please can some one help me!! It boots with no problem in the windows 8 but when I try enter bios setup in a cold boot it freezes in a blank screen. So I disconnected all sata hard disk and it goes to bios. What is happening with Gigabyte boards?
Have a look at my recent post.

http://forum.giga-byte.co.uk/index.php?topic=16246.0
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: Kevin on August 05, 2015, 01:01:53 am
Please can some one help me!! It boots with no problem in the windows 8 but when I try enter bios setup in a cold boot it freezes in a blank screen. So I disconnected all sata hard disk and it goes to bios. What is happening with Gigabyte boards?
Have a look at my recent post

http://forum.giga-byte.co.uk/index.php?topic=16246.0
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: Insomnia on September 05, 2015, 02:49:38 pm
I have the same problem on my UD4 motherboard.  Solution I came across was to keep an empty USB memory stick in the  BIOS update USB slot.  For some reason this makes the machine boot up and go into BIOS without issues.  If I remove it, it will boot but I cannot get into BIOS.

So for me, just keeping a small cheapy USB stick attached is not ideal, but if it works it'll do!
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: rubbersoul on September 06, 2015, 11:57:13 am
@insomnia,
great idea, but sadly it doesn't work for me.
Try it with a empty 64 GB stick (ntfs formatted).

Did i miss somethin' ?
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: aggaton on December 11, 2015, 07:54:27 pm
Just wanted to chip in to this discussion since I have just experienced the same issue with a brand new GA-X99-UD3P motherboard I bought, which I am assuming is similar to the one OP has. After having spend the majority of half a day I finally got everything to work. First off, it was my Sandisk 960GB SSD, which apparently made the bios choke up. I was able to boot from it, just not enter the bios. Tried every sata slot by itself, no luck at all. After I upgraded the bios to beta F2b from F1 it was shipped with, I was able to enter the bios setup, however none of my disks were recognizable as bootable, i.e. I seemed to be unable to set the boot order. In classic mode they show up on the last page after save, where you can choose which one to boot directly to. That seem to also set the primary boot disk. Now it boots up nicely and I can enter the bios. Hopefully this might help others with the same issue. Of course my problem was compounded by the fact that my boot disk was a GPT not MBR and I had cloned my original 256GB ssd to a 960GB ssd in a different system prior to upgrading the motherboard. Not even the windows recovery disk would recognize my drive... Any way good luck.
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: hobib_ali on January 10, 2016, 08:00:49 pm
I haven't  been able to try it yet but someone told me that a workaround is using F12, like your going to select a boot device and then selecting to enter setup as opposed to hitting the Del key to enter bios.


doesnt work
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: dmdilks on January 12, 2016, 04:10:19 am
I didn't have the problem till I updated the bios a couple of times. But with mine it is only one drive that is causing the problem. What I did was I disconnected one drive at a time till I found the one that is causing the problem.
Title: Re: GA-X99-UD4 can't go to bios setup
Post by: Mork on November 26, 2017, 11:11:07 pm
I haven't  been able to try it yet but someone told me that a workaround is using F12, like your going to select a boot device and then selecting to enter setup as opposed to hitting the Del key to enter bios.
Hi all, i got the same issues with the same Mobo with F20 firmware.
Also, the workaround with F12 doesn't work for me, the system freezes anyway...Does anybody knows if this has been addressed somehow? Does F22 firmware fixed it? Thanks for any help