Official GIGABYTE Forum
Other questions related to GIGABYTE => RMA and service => Topic started by: rcarlos243 on December 21, 2014, 09:29:29 am
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I have a Gigabyte HD 7970 3GB (GV-R797OC-3GD) and while playing Battlefield 4 the screen went black.
I restart my pc and it shows POST just fine but black screen freezes after after the Windows loading logo.
I tried difference Power Supply and PCIe slot and it still black screens. I also tried plugging it on my other computer and it also black screen freezes.
I submitted an RMA request to gigabyte website on 12/16/2014 and it still not approved. Sometimes the site won't even load.
When I check my RMA status earlier today I got this message
(http://i.imgur.com/cXWjOzW.png)
I tried asking for help in tweaktown gigabyte thread but my topic got deleted by the mods as they say discussion regarding RMA is prohibited.
It is now almost 1 week and I still haven't heard anything from gigabyte nor any update in my RMA request. My computer is still down due to the Gigabyte video card and I need to fix it asap.
Is there anything I can do as it seems like the gigabyte website is broken?
edit: I am in USA
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Its now almost 1 month since I submitted an RMA request and it is still not approved nor I heard anything from Gigabyte.
I also emailed the services@gigabyteusa.com but I haven't received any response.
Does Gigabyte ever honor their warranty?