Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: Leppermessiah on March 27, 2016, 10:17:40 pm
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I followed all the instructions: Updated the BIOS to the latest version, installed the Thunderbolt 3 drivers, ran the firmware update utility (shutdown, left PC unplugged for 30 seconds, restarted), but how do I know if it's functioning?
Where should it be listed in the Windows 10 Device Manager? I didn't find it listed there.
Obviously, I don't own any actual Thunderbolt 3 technology (I'm not even sure any exists yet) or I guess I would already have my answer. lol.
Thanks!
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I don't have any Thunderbolt devices either. Kanex is planning a dock and other adapters (the Thunderbolt™ 3 to Thunderbolt™ 2 Adapter could be useful for older thunderbolt devices).
USB 3.1 is part of the Thunderbolt 3 chipset. You should be able to find that in the device manager. View Devices by Connection to view the device tree. The USB 3.1 XHCI is connected to one of 4 PCI-to-PCI Bridges that are all part of Thunderbolt 3. The device ID of the USB 3.1 XHCI is 15b6 (top of the Compatible Ids property). Search for the vendor 8086 and device ID 15b6 at pci-ids.ucw.cz to get a description. The motherboard uses Intel's Alpine Ridge chipset for ThunderBolt 3 support. Search the same website for "Alpine Ridge" to get more related IDs. 1578 are the PCI-toPCI Bridges.
I can't tell from the above if everything is functional though but it looks good so far.
What I don't see in the device manager is an NHI (Native Host Interface, device ID 1577). I don't know what that means. I used an app called DevManView to see all the device ID's at once. There's a description of older Thunderbolt at https://developer.apple.com/library/mac/documentation/HardwareDrivers/Conceptual/ThunderboltDevGuide/Basics/Basics.html
which mentions the NHI.
Gigabyte's description of the USB 3.1 or Thunderbolt support doesn't say much about what kind of USB or Thunderbolt adapters can or can't be used with it, such as VGA, DisplayPort, HDMI adapters.
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The USB 3.1 XHCI is listed there. Thanks for the help!
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I didn't have my Thunderbolt fw updated because of an error. After updating the firmware, a "Thunderbolt(TM) Controller -1577" appeared under the 1st of the four PCI-toPCI Bridges (the USB 3.1 XHCI is under the 3rd) but it's only visible when "Show hidden devices" is selected. If I double click it, it says the hardware device is not connected (Code 45). I don't know if that's normal. Maybe the firmware was not updated properly? Running the firmware updater again just tells me to shutdown, unplug power and restart.
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"Thunderbolt(TM) Controller -1577" appeared under the 1st of the four PCI-toPCI Bridges (the USB 3.1 XHCI is under the 3rd) but it's only visible when "Show hidden devices" is selected. If I double click it, it says the hardware device is not connected (Code 45). I don't know if that's normal. Maybe the firmware was not updated properly? Running the firmware updater again just tells me to shutdown, unplug power and restart.
Same here...
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When I brought this to Gigabytes attention, via their support site, and inquired as to whether or not Thunderbolt 3 is working, I was promptly instructed to disable Thunderbolt in the BIOS without any further explanation.
Truly the greatest customer support in the biz.
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I asked some follow up questions... which were basically rephrasing my first questions of whether or not the Code 45 error is normal, how do I know if Thunderbolt 3 is working, etc...
"Without the proper TH devices attached the controller will not be able to operate or detect any drives.
If there are issue is once it's disable and you are still prompt with the yellow mark."
Super helpful.
In the end I just submitted a new ticket with the hope that someone else there knows what they're doing. Will update with any developments.
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Someone serious got back to me. The Thunderbolt is indeed malfunctioning. Here's a screenshot of my PC.
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Their test computer:
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I think a screenshot using "Devices by connection" would be more informative. I can't tell if they have anything plugged into the Thunderbolt port in the "Devices by type" view.
I wonder why our PCI bus is 9 and there's is 7.
I don't have any "PCI Express Downstream Switch Port" devices. Again, if the devices were viewed by connection, it would probably make more sense.
I tried editing the config.ini file in the FlashTBT folder and set fu=y which causes the flash updater to show % progress. The progress got to 14% then skipped to 100% and no error was displayed. It asked me to shutdown, unplug, and restart as usual. I didn't see any change in the results. I don't remember if the first time I tried the firmware update if it got higher than 14%.
I'm currently using BIOS F7. I might have been using F7g when I first tried firmware update.
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I just asked that question. Let you know what they say.
They recommend that I RMA it. :-\
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Hi,
Mine Thunderbolt(TM) Controller -1577 is also hidden with code 45, PCI bus is 7 and I have firmware up to date. However details in Thunderbolt Software shows it somehow strange (check attachment), three values are unknown.
I also see five PCI Express Downstream Switch Port devices (hidden with code 45). I think it depends whether you have anything connected to USB-C port but of course I cannot confirm that because I don't have anything to connect...
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Hey, thanks for that. I was unaware of that device info.
For those interested:
Thunderbolt software>Right click notification icon>Settings>Details
Mine is a bit more complete than yours, as you can see... which makes me suspect it's working? No networking driver though...
This is also the first evidence I've seen that the firmware update actually installed.
Curious that Gigabyte tech support never suggested looking at this... :o
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I feel as though I have hit a wall with Gigabyte tech support... actually I feel as though their tech support IS just a wall, so I have contacted Intel directly and I suggest you to do the same.
Here is their support request page: https://customercare.intel.com/
I selected networking products and then "Intel® DSL6340 Thunderbolt™ 3 Controller."
Pretty sure that is the controller in question (there are actually 3 iterations at this time).
From Wikipedia: "uses a PCIe 3.0 ×4 link to provide one Thunderbolt 3 port (DSL6340)"
From Gigabyte: "The Intel® USB 3.1 controller utilizes 4 PCIe Gen3 lanes."
^This also may explain why the Bus # varies among us... depending on what PCIe lanes are already occupied by other devices?
Will update with any developments.
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My Details window shows the same info as elc00l, but Security Level is (SL0).
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The Gaming 7 uses the DSL6540 which is device ID 1577. The DSL6340 would give a device ID of 157d. The device ID is shown in the Device Manager.
Other intel device IDs are listed at:
https://pci-ids.ucw.cz/read/PC/8086
There's an image of the chip on the Gaming 7 at:
http://www.tweaktown.com/reviews/7509/gigabyte-z170x-gaming-7-intel-z170-motherboard-review/index4.html
and enlarged at:
http://www.tweaktown.com/image.php?image=imagescdn.tweaktown.com/content/7/5/7509_27_gigabyte-z170x-gaming-7-intel-z170-motherboard-review_full.jpg
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Oops! :-[
Too late to modify my last post too.
Oh well. Thanks for the clarification, though. :)
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I wonder why our PCI bus is 9 and there's is 7.
Gigabyte says it may be because they don't have a video card installed on their test PC. They suggested I pull all my PCIe cards to see if it makes any difference.
I'm gonna wait to hear from Intel.
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I wonder why our PCI bus is 9 and there's is 7.
Gigabyte says it may be because they don't have a video card installed on their test PC. They suggested I pull all my PCIe cards to see if it makes any difference.
I'm gonna wait to hear from Intel.
Maybe true, I don't have any dedicated video card installed and I have PCI bus 7.
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I've unplugged all my PCIe cards (NVIDIA graphics, FireWire) and the PCI bus remains at 9 for the not connected Thunderbolt Controller. I can't find any device on bus 7 or 8 (using SIV64X.exe) so I'm not sure why the PCI bus enumeration skipped from 6 to 9. Maybe it would change to 7 if it got connected/fixed...
I would like to see a console app from Intel that can do the firmware upgrade, or read the current firmware to compare.
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I've unplugged all my PCIe cards (NVIDIA graphics, FireWire) and the PCI bus remains at 9 for the not connected Thunderbolt Controller. I can't find any device on bus 7 or 8 (using SIV64X.exe) so I'm not sure why the PCI bus enumeration skipped from 6 to 9. Maybe it would change to 7 if it got connected/fixed...
I would like to see a console app from Intel that can do the firmware upgrade, or read the current firmware to compare.
Well, according to Gigabyte, this would indicate a problem with the controller.
Still no word from Intel.
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I finally got tired of waiting for Intel to respond to my ticket and called them up. The gentleman on the other end barely allowed me to get a word in edgewise, instead telling me that I would have to contact Gigabyte. :-\
The most I could squeeze out of him is that it is probably a problem with the drivers, not the controller... but at this point it seemed like he was just trying to get me off the line, so who knows. :o
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Now someone else at Intel tells me that the error code is simply displaying because I don't have anything connected to the Thunderbolt 3 port.
https://communities.intel.com/thread/101090
Guess I'll just wait and see if and when I get my awesome Thunderbolt 3 something or other, if it will work.
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It sounds like people are just saying stuff without trying it. If they haven't tested it, then they can't know for sure. The people that you talked to at Gigabyte or Intel sound like they have no experience or actual product to test.
I was thinking about asking people in other recent Gaming 7 threads in this forum to report on their Thunderbolt experience and status in this thread...
I've ordered a Thunderbolt 3 device to test this before I start complaining to GIGABYTE, Newegg, or Intel. The only device available currently is the AKiTiO Thunder3 Duo Pro. Actually, if you had another GIGABYTE motherboard or another thunderbolt motherboard, then maybe you could connect them to test. Gigabyte should have plenty of motherboards to try that...
Another thing that needs testing are the alternate mode adapters (DisplayPort, DVI, etc). I know the USB 3.1 part is working. I know someone with a MacBook - I'll ask to test some of the adapters they have (even though the MacBook doesn't have Thunderbolt, the adapters should work - maybe?).
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It sounds like people are just saying stuff without trying it. If they haven't tested it, then they can't know for sure. The people that you talked to at Gigabyte or Intel sound like they have no experience or actual product to test.
The best part is that apparently the responder on the Intel forums gets to select the "best answer." Which he did. As his own. End of discussion, I guess! lol. :o
I was thinking about asking people in other recent Gaming 7 threads in this forum to report on their Thunderbolt experience and status in this thread...
Yeah, you could just try PMing them. I'm still hoping with all the views this thread has had that we can accumulate a little more end-user data.
I've ordered a Thunderbolt 3 device to test this before I start complaining to GIGABYTE, Newegg, or Intel. The only device available currently is the AKiTiO Thunder3 Duo Pro.
I've looked at this device too. Actually, there was just recently a review done of it here: http://www.anandtech.com/show/10248/thunderbolt-3-in-action-akitio-thunder3-duo-pro-das-review
Hefty price tag though (which will hopefully come down as more TB3 devices come out).
Actually, if you had another GIGABYTE motherboard or another thunderbolt motherboard, then maybe you could connect them to test. Gigabyte should have plenty of motherboards to try that...
Hmmm... I could call Micro Center (where I bought it) and see if they'd be willing to do that for me.
Another thing that needs testing are the alternate mode adapters (DisplayPort, DVI, etc). I know the USB 3.1 part is working. I know someone with a MacBook - I'll ask to test some of the adapters they have (even though the MacBook doesn't have Thunderbolt, the adapters should work - maybe?).
Definitely.
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Brought my desktop into Micro Center to have them test out the USB-C/TB3 controller. They lacked the ability.
Now I know why they call this the "bleeding-edge" of technology.
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Started a thread on Tom's: http://www.tomshardware.com/answers/id-3033747/calling-gigabyte-z170x-gaming-ud5-motherboard-owners.html
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I bought a USB-C flash drive and it works! Does that mean TB3 will work? Not necessarily. lol.
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I bought a USB-C flash drive and it works! Does that mean TB3 will work? Not necessarily. lol.
I've had no problem with USB-C devices...
I just got a Thunderbolt 3 device (Akitio Thunder3 Duo Pro) and everything is working as expected now. See my screenshots at
http://www.tomshardware.com/answers/id-3033747/calling-gigabyte-z170x-gaming-ud5-motherboard-owners.html#17859728
Looks like that someone else at Intel was right.
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That's a relief to hear. Intel guy was indeed right... even if they were only right 1 out of the 3 times I raised this issue.
How do you like the drive so far?
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How do you like the drive so far?
I don't need the drive space yet so I probably won't use it very often.
Cons:
1)
You can only put in 2 drives so it's not pushing the bandwidth of Thunderbolt 3.
Pros:
1)
You can put in 2 drives. I said that was a con but that's better than the single drive external cases I've used before.
2)
Even if you use the only Thunderbolt 3 port of your motherboard, the drive lets you add another Thunderbolt 3 device, possibly even more Akitio drives to get past the 2 drive limit, though the performance will drop a little for each extension of the chain.
3)
Solidly built. It's very quick to add or remove a drive. Two screws to open it up, then one screw for a 2.5" drive, or up to 4 screws for a 3.5" drive. It might be easier to add drives into the Akitio than my CPU case. The screws of the Akitio are all captive thumb screws, so you don't need a screwdriver and you don't have to worry about losing them like with my CPU case.
4)
If you don't have a Thunderbolt 3 connector, you can still use the drive by connecting it to a USB 3 port. You can't use the Thunderbolt 3 ports on the drive as a USB 3 hub though.
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I'd be interested in seeing some data transfer speed benchmarks if you get the chance. Also wondering if it is powered by TB3 or if requires external power.
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I'd be interested in seeing some data transfer speed benchmarks if you get the chance. Also wondering if it is powered by TB3 or if requires external power.
External power is required. I don't have two SSDs to test the maximum performance. There are reviews at
http://www.anandtech.com/show/10248/thunderbolt-3-in-action-akitio-thunder3-duo-pro-das-review
and
http://barefeats.com/hard216.html
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If I got this, I wouldn't use SSD's. I'd probably have a setup like yours. Just curious.