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Other questions related to GIGABYTE => RMA and service => Topic started by: bobster999 on September 24, 2017, 11:18:50 pm

Title: Distorted audio. How do I RMA in the UK?
Post by: bobster999 on September 24, 2017, 11:18:50 pm

Hi

I bought a Gigabyte GA-Z170x-UD5 TH motherboard last year and tonight the audio has became badly distorted.  I have tried many fixes such as checking drivers, replacing leads and even changing speakers and audio system.  I have noticed that when i connect headphones to the front port of the case the audio is fine.  This leads me to believe its the actual green audio output of the motherboard.

I have looked up warranty on the UK Gigabyte site but it says to return to the place I bought it.  I have looked at my order and it says it is now out of warranty.  This can't be right as I only bought it last year.

How can I RMA it with Gigabyte?

Thanks

Title: Re: Distorted audio. How do I RMA in the UK?
Post by: absic on September 25, 2017, 05:21:29 am

Hi there,

You need to RMA the motherboard through the place of purchase, if you are in the UK.

If I remember correctly the motherboard has a 3 year warranty from date of manufacture and the seller is obliged to process any claim, during this period. If, however, the motherboard is not found to have a fault, you may have to pay a handling/postage charge.

I work in retail (not for Gigabyte) and am amazed at how many sellers try to avoid their obligations, when it comes to warranty, despite the laws that are applicable.