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Other questions related to GIGABYTE => RMA and service => Topic started by: cwillis on June 29, 2010, 12:45:26 am

Title: EX58-UD3R RMA Turn-Around Time
Post by: cwillis on June 29, 2010, 12:45:26 am

Hello!

Gigabyte acknowledged receipt of my motherboard last Monday (6/21/10) and I've yet to receive an update or (optimistically) a notification that it's been repaired/replaced. When can I expect to hear from the RMA department?

For reference, my number is: RMA# USA-1060180

Thanks!

Title: Re: EX58-UD3R RMA Turn-Around Time
Post by: Dark Mantis on June 29, 2010, 09:15:11 am

Hi
I suppose there are many factors which govern how long a repair will take depending on the type of fault, how busy the technical support staff are, etc. I would advise you to contact runn3R by pm. He's the Forum Moderator and works for Gigabyte so he has access to more than we ordinary menmbers do.

Title: Re: EX58-UD3R RMA Turn-Around Time
Post by: runn3R on June 29, 2010, 11:18:58 am

Hello cwillis

As you are from USA then please contact our branch there:
http://www.gigabyte.us/Company/ContactUs.aspx?CompanyWebPageID=6&ID=4#sel_country
or directly with the RMA dept (you should have their contact details as you submitted direct RMA to USA RMA, right?)

P.S. I can help in RMA's from UK and IRL, not from other countries.

Title: Re: EX58-UD3R RMA Turn-Around Time
Post by: Dark Mantis on June 29, 2010, 11:27:37 am

Quote from: runn3R on June 29, 2010, 11:18:58 am

Hello cwillis

As you are from USA then please contact our branch there:
http://www.gigabyte.us/Company/ContactUs.aspx?CompanyWebPageID=6&ID=4#sel_country
or directly with the RMA dept (you should have their contact details as you submitted direct RMA to USA RMA, right?)

P.S. I can help in RMA's from UK and IRL, not from other countries.

runn3R
Would it be possible to show the poster's country of origin near their avatar on the left of the thread? It would be most helpfull sometimes as certain problems can be region related.

Title: Re: EX58-UD3R RMA Turn-Around Time
Post by: runn3R on June 29, 2010, 11:57:22 am

Hi Dark Mantis

Good point, I will check if it's possible.
As per today only Personal Text from your Profile is displayed below the avatar.

Title: Re: EX58-UD3R RMA Turn-Around Time
Post by: cwillis on June 29, 2010, 03:07:37 pm

Quote from: runn3R on June 29, 2010, 11:18:58 am

Hello cwillis

As you are from USA then please contact our branch there:
http://www.gigabyte.us/Company/ContactUs.aspx?CompanyWebPageID=6&ID=4#sel_country
or directly with the RMA dept (you should have their contact details as you submitted direct RMA to USA RMA, right?)

P.S. I can help in RMA's from UK and IRL, not from other countries.

My bad! I didn't realize this was the UK site, these were the only Gigabyte forums that popped up on Google :-/ Thanks for the link!

Title: Re: EX58-UD3R RMA Turn-Around Time
Post by: runn3R on June 29, 2010, 03:38:26 pm

No problem. :)
I have also found this email: services@gigabyte-usa.com here: http://rma.gigabyte.us