Official GIGABYTE Forum
Other questions related to GIGABYTE => Suggestions => Topic started by: onemilimeter on July 22, 2010, 04:47:07 pm
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Yes I am alone (except Rui who answers notebook's questions) and quite busy indeed especially that I have also other duties except for this forum...
Exactly. Official technical support site is GGTS (GIGABYTE Global Technical Service):
http://www.giga-byte.co.uk/support-downloads/technical-support.aspx
or just:
http://ggts.gigabyte.com.tw/
P.S. Some sales and marketing questions can also be asked there.
OK, as I promised earlier in other topic (http://forum.giga-byte.co.uk/index.php/topic,2336.0.html) I have already started looking into this issue and I will reply soon. I will try to do it based on FIFO rule so this topic will be probably the first one: http://forum.giga-byte.co.uk/index.php/topic,1587.0.html
I think Gigabyte should shut down its official GGTS as its response is very slow. Perhaps Gigabyte should spend more money in this forum and hire few more guys to help runn3R.
That's great! Once runn3R is aware of the MARVELL SATA3 problem, I believe Gigabyte will give a stance soon...
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Perhaps Gigabyte should spend more money in this forum and hire few more guys to help runn3R
I'll second that, runn3R can't be expected to run this forum alone! :o
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After watching this video (http://www.overclocking-tv.com/content/video/4811/eclusive-video-talk-with-henry-kao-from-gigabyte-motherboard.html), I think the Vice President of Gigabyte, Henry Kao, should read the posts in this forum regarding the problem of his so-called high quality X58 board.
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Perhaps Gigabyte should spend more money in this forum and hire few more guys to help runn3R
I'll second that, runn3R can't be expected to run this forum alone! :o
I also agree that it is more than a one man job (especially considering his other duties also) but you know how it is with this current economic climate, all firms are trying to cut back on expenditure rather than take on more employees. I know it doesn't always make sense and the old addage "you have to speculate to accumulate" is true as if you don't keep your customers happy with your service they will go elsewhere. Often I think that some of the big companies tend to think that they are so big that they can get away with shoddy customer relations.
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I also agree that it is more than a one man job (especially considering his other duties also) but you know how it is with this current economic climate, all firms are trying to cut back on expenditure rather than take on more employees. I know it doesn't always make sense and the old addage "you have to speculate to accumulate" is true as if you don't keep your customers happy with your service they will go elsewhere. Often I think that some of the big companies tend to think that they are so big that they can get away with shoddy customer relations.
They seem to have enough money to pay for overclocking championships, even though they don't officially support overclocking of their products! Maybe this money could be re-directed here. ::)
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Ah, there's always money for advertising ;) Otherwise how would you let people know how well your boards work ;D
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I have moved this topic out of Marvell's issue as it's totally different discussion in my opinion.
Thanks to All for you comments and suggestions, I appreciate.
I will talk to my boss about it :)
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(...)I think Gigabyte should shut down its official GGTS as its response is very slow.(...)
As I have just checked the oldest non-replied questions from UK/IRL users on GGTS are dated 20 July (evening). So you can see the time of response has improved definitely. My colleague is doing his best :) to satisfy those who need fast reply.
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I am sure that the support staff do their best but obviously it depends on their workload. Where the forum wins out is that people can get an almost immediate answer(or at least aknowledgement) and know that the question is being looked at. This is where the Tech Support fall down, you get an automated email response and then nothing often for days or even longer at times. You just don't know if anything is happening and that gets people annoyed.
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I am sure that the support staff do their best but obviously it depends on their workload. Where the forum wins out is that people can get an almost immediate answer(or at least aknowledgement) and know that the question is being looked at. This is where the Tech Support fall down], you get an automated email response and then nothing often for days or even longer at times. You just don't know if anything is happening and that gets people annoyed.[/b
You've hit the nail on the head. When you have a problem you want to know it is being looked into and acted upon immediately even if there isn't an instant solution. An automated response doesn't give you this reassurance and at least with the forum you can sometimes get a quicker response to your problem.
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PLus you have the total experience of the forum members to call on. Technical support is great for certain problems that are literally that - technical. But for more general worries and advice the forum is unbeatable. 8)
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(...) This is where the Tech Support fall down, you get an automated email response and then nothing often for days or even longer at times. You just don't know if anything is happening and that gets people annoyed.
As I know automated response is used very seldom - only when the overload of tech support happens. In the most of replies the answer is provided for the question being asked.
I am sure that the support staff do their best but obviously it depends on their workload. Where the forum wins out is that people can get an almost immediate answer(or at least aknowledgement) and know that the question is being looked at.(...)
Definitely
(...) But for more general worries and advice the forum is unbeatable. 8)
It is indeed ;D
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As I know automated response is used very seldom - only when the overload of tech support happens.
I think that you actually misunderstood what I was saying runn3R, I meant that when you first put in a request to the Tech Support you receive an "automated response" aknowledgement. Not that the question was answered by automatic means.
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OK, I see what you mean now. I haven't used GGTS from user's point of view for a very long time ;)
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OK, I see what you mean now. I haven't used GGTS from user's point of view for a very long time ;)
You are very lucky ;D It must be easier to chat in person.
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Not that I would really expect the same kind of response but, my wife had issues with a company she was dealing with in Japan over a lost log-in password and getting it re-set.
From the time she sent the first enquiry to them in Tokyo, via e-mail to having everything resolved, including a telephone call to us in the UK from Japan by them took less than 2 hours!!
Now that's what I call customer service.
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You would have to agree there! That's pretty good service by anyone's standards, in fact almost up to our forum's response times ;D
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I forgot about this thread and made few posts very similar to this topic in another thread (http://forum.giga-byte.co.uk/index.php/topic,2391.msg13153.html#msg13153). I'm sorry about that...
Well... If Gigabyte has the plan to hire someone to help the forum, then Dark Mantis is the right person due to his huge passion and respectable knowledge for the job...
If a company wishes to get BIG, then the company should really put lot of effort in AFTER-SALE (not PRE-SALE) customer service. For example Samsung... In my opinion, Samsung can be so successful in a relatively short time period because Samsung's customer service is very good.
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Honestly I didn't pay him(much)to say that ;D
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Honestly I didn't pay him(much)to say that ;D
Ha Ha... you already paid me much, i.e. your instant responses to most of my questions posted in this forum. That's the type of technical support the forumers wish to have (from Gigabyte).