Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: fox5150 on July 27, 2010, 03:53:53 pm
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Hi All,
I'm hoping someone can help me with this problem. I have recently upgraded my motherboard to the GA-X58A-UD3R (rev 2.0) and have a Intel i7 @2.67GHz, 4GB RAM and an ATI Radeon HD4850 installed. I have performed a clean installation of Windows 7 64-bit (Ultimate Edition). I have reinstalled all drivers using the latest versions from either Gigabyte's website or ATI's. I have loaded optimize defaults in the BIOS and the system is not overclocked.
Since doing the upgrade I am experiencing problems with the sound, where it will stutter or crackle. It doesn't happen all the time, but regularly enough to be an issue. Following some investigations I have downloaded DPC Latency Checker and these audio problems coincide with unacceptable (RED) latency issues. The crackles subside fully when the latency falls to acceptable (GREEN) levels.
I have seen mention of a beta BIOS that is supposed to resolve this issue, but the only one I can locate is FB5 on Gigabyte's website. I have applied this and it does not remedy the problem. In another post on this site, someone has kindly provided links to the Rev 1.0 and 2.0 BIOS but the language is French and I'm not sure if that should impact anything. Also, I didn't want to hijack the other chap's thread :)
Does anybody have any suggestions as to how I might fix this?
Thanks in advance.
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Try turning off disk indexing. In Windows 7 this causes some big latency issues.
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I will try that and see what happens.
If it does need to be switched off that would be a real shame as I use it a lot.
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I don't think that you would notice that much of a difference. However it might not be that it could be a driver or background program that is causing it.
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I have disabled the Indexing Service and rebooted but unfortunately to no avail. I still experience the latency issues.
The other thread I was referring to is: http://forum.giga-byte.co.uk/index.php/topic,2337.0.html
As I mentioned in the first post, I didn't want to hijack his thread but our symptoms do look awfully similar. The only issue I have with the solution is that the posted BIOS is listed as French, not English.
Any thoughts?
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The BIOS update that you are after is the F6m. This is a beta version and not yet for general release as far as i can see. I can only suggest that you contact runn3R(moderator) and see if he can get hold of a copy for you that's in English.
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I shall do just that - thanks
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Hi fox5150
F6m bios is for Rev 1.0 only!
For Rev 2.0 there is the latest FB11 bios (http://www.fileden.com/files/2009/12/20/2696817/x58aud3r.fb11.zip). Please try it
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Thanks very much for the swift reply and the link to the updated BIOS. I have applied it and will report back after a few days of running it.
Thanks again :)
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Fox I am having the EXACT same problem as you. I was about to RMA my board until I came across this thread. I will be trying the new BIOS as well and report back here.
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For AMD GA-890FXA-UD7/UD5 (v.2.x) new BIOS are released with fix audio noise issue while running ET6 in Win7,so I expecte will be same issue for Intel X58A.
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Well as poolshark says there has been some success with the AMD chip boards so let's hope the same applies to these Intel chip boards. It would be a nice easy solution.
EDIT My bad I meant ex58
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No, it was ex58 who wrote this
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An official BIOS or driver provided through Gigabyte would be great. Until a surefire fix is available, here's my experience with this.
I believe I am having the same issue. After going through a mess of switching between the onboard sound as well as discrete sound cards and USB sound and with different drivers, I wasn't able to pin the problem down.
In the end, DPC latency seemed to be the culprit (thanks for the link to the tool!).
Disabling various devices in Device Manager was not helping me. After running with NICs, USB, and sound controllers disabled, the DPC latency would go down but eventually spike back up and stay in the red.
On a whim I completely disabled the USB 3.0 controller in the BIOS. Running for a couple hours so far, the problem hasn't resurfaced (through perhaps some fluke of my computer usage, it has always been present). I am running of the onboard Realtek sound and nothing is disabled in Device Manager (the USB 3.0-related entries are obviously no longer there).
I'm hoping this fixes it in the interim so I don't have to lose more time trying pulling my hair out from audio-frustration until an official fix is out.
P.S., I'm willing to try beta BIOS revisions, but the Gigabyte webpage for the Rev 2.0 motherboard shows FB5 as the latest beta. I'm a little wary of flashing my BIOS with files not directly linked to by the manufacturer. I'm guessing this is "closer" to the in-house builds and was obtained directly from communication with Gigabyte employees?
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No, it was ex58 who wrote this
Hey, you're on the ball there runn3R! I will have to be more carefull(can I blame my new keyboard?) ;D
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Thanks very much for the swift reply and the link to the updated BIOS. I have applied it and will report back after a few days of running it.
Thanks again :)
Well, after 48hours of running with the FB11 BIOS I am pleased to report that I have not had a single crackling sound :) I've still got DPC Latency running and I have spotted the odd spike, but it's a one-off every now and then. By one-off I mean a single instance of latency, rather than a 10min chunk.
So as far as I'm concerned, whatever changes are in FB11 to resolve this issue need to make it to the proper release.
For info, I have also re-enabled the Windows Indexing Service and all seems to be fine with that too.
Thanks for your help
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That's great news. I am sure that both Gigabyte and a lot of other users will be pleased to hear that.
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I took back my klipsch 2.1 speakers yesterday due to this. And a bios update fixes is???!!! I thought all along it was my 2.1 klipsch pro medias. Feel kinda stupid now.
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Bad news! But next time you know to check the forum first. ;)
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just bought my new computer with this motherboard and i have the very same problem, dcp at around 28k for a good 5-10min audio static in games etc, very glad i have found this post. so updating bios to fb11 is sure thing fix? only have one concern about update, i bought my Motherboard as part of and overclocked bundle, i take it i'll loose all my settings?
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Joyous occasion. A fan pointed at the northbridge was a bandaid but it's good to hear it's actually fixed fixed now.
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just bought my new computer with this motherboard and i have the very same problem, dcp at around 28k for a good 5-10min audio static in games etc, very glad i have found this post. so updating bios to fb11 is sure thing fix? only have one concern about update, i bought my Motherboard as part of and overclocked bundle, i take it i'll loose all my settings?
Yes I am afraid that you will lose all your setting so make sure that you back them up or at least make notes or take pictures of the screens etc. ;)
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never update bios before, im guessing it would be fine to use the gigabyte @bios utility that comes with the motherboard disc?
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NO! Don't use the @BIOS windows utility. For instructions on flashing the BIOS check out the FAQ here:
http://forum.giga-byte.co.uk/index.php/topic,2441.0.html
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NO! Don't use the @BIOS windows utility. For instructions on flashing the BIOS check out the FAQ here:
http://forum.giga-byte.co.uk/index.php/topic,2441.0.html
I heard many people said the same thing, i.e. don't use the @BIOS windows utility. I think Gigabyte should not include a tool in the package which may cause problem to customer.
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Yes, personally I would have to agree and I am sure most of the more experienced members would too. However I suppose that it caters for the more inexperienced user that may not be capable of understanding the usual method.
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installed FB11, running fine so far with old bios settings. will report if it changes Thanks ;D
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Great another happy customer ;D
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I think the FB11 bios solved my issue too. I haven't heard the noise or sound cut out problem since I upgraded it. Thanks!
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Well the BIOS update definitley seems to be working this time. Maybe they can get on and sort out some of the other BIOS problems now also 8)
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I don't know about any FB11 bios but I did upgrade to the F6M bios on gigabytes website..beta bios. And since doing so the crackling has completely gone from my system. I went back and picked up my Klipsch speakers.
Thanks to everyone on the site who helped.
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It's really good to see something actually working well for a change. Especially for this board. ;D
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Hi, I also have had this cracking, dropping out sound issue.
I've flashed the latest BIOS, and I'm still getting issues :(
Anything obvious I can check (new BIOS settings etc)
regards,
Nick
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If you have read through this and the other threads on the subject then you will probably have tried it all already. Sometimes it is software based and sometimes hardware. Check to see what programs you have running in the background and eliminate them, one by one. Also try moving the USB ports you use for keyboard , mouse etc.
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well I'm currently using an antiquated sound system which I will probably upgrade. I'll probably get a nice 5.1 system and would benefit from a decent sound card, will this fix these issues for me?
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Quite likely. It is often recommended as a fix for this problem so I take it that it works better.
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I updated the bios but still sometimes it happens :-\
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I updated the bios but still sometimes it happens :-\
We could really do with a few more details BeXool. If you would like to list your hardware and main software it will help.
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I'm also having the audio static/hissing/crackling noise on my X58A-UD3R (Rev 2.0).
I've tried flashing to the new FB16 per the website, and the FB11 that is mentioned here to no avail.
My specs:
X58-UD3R Rev 2.0
Intel i7-930
6GB Ram PC1600
Radeon HD5770
Corsair 650W PSU
My speakers are not the culprit as plugging them directly into my iPod does not produce any static or crackling. The sound affects all channels (front, rear, side, center) as well as my headphone jacks in the front of my case.
The sound starts after post (after I see the Windows logo). I've tried muting all other channels, and inputs but it doesn't help.
I just got this mobo last week and put my system together and never had any type of issue like this before. Been searching for a solution before RMAing this. If anyone has any ideas I'd really appreciate the help!
Thanks.
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The only suggestion I have is that it may be caused by your wiring "crosstalking". Try to run the data cables away from the power cables. Failing that try moving the mouse and keyboard receivers if they are USB.
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@ Dark Mantis. Thanks for the response. I have tried booting the computer with nothing but the VGA card, power, and my speakers plugged in (USB Keyboard and USB mouse unplugged and cables no where near the computer) and I still have the same issue with the audio static/hissing/crackling on my speakers. I've also tried playing around with the speakers and all wires while they are plugged in and sometimes it makes a difference and others it does not. So I'm unable to isolate anything at the moment.
I've been reading other postings regarding this and I can't seem to get an idea whether this affects all X58A-UD3R boards. It seems both Rev 1.0 and 2.0 are having some issues. Also I can't get clarity whether or not a dedicated sound card would solve the issue as I've read some still encounter the issue even with a dedicated sound card.
I'm going to try a couple of other things tonight and the next obvious step would be to return the motherboard for a replacement but I'm happy with the motherboard overall. The only issue I'm having is the sound and if that is resolved then this is still a great mobo IMO. I've sent Gigabyte a tech support request as well.
If you have any other ideas I really do appreciate the help.
Thanks!
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Actually I was talking about the cables inside the computer! It could also be the circuit board itself. Sometimes a dedicated sound card can cure the problem and often it is the best way to go.
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I'm sorry but today seriously Im f******* pissed off about you gigabyte, I read everywhere that this mobo is excellent. I have always been buying asus mobo but today I went to the store and P6X58D-E wasn't available anymore so I tought "ok lets give a shot at gigabyte for the first time".
Yeah the board is great on every aspect except I cant have a good working sound chipset and I tried everything. But seriously why the sound? this just amaze me that the reviews were great and the sound is not even working correctly, what is once again even more incredible is that you cant fix it.
So now I'm going back to the store, pretty short gigabyte adventure for me....
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I am sorry that you seem to have a problem but if you would like to elaborate on it a little maybe we can get things sorted out for you. The sound is normally quite good for an on-board sound chip.
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I tried both bios releases and I disabled almost everything using the latence checker program. It's definetely the sound chipset. I took 2 old sound cards and the sound was great on both no problem at all, USB sound card and PCI sound card
I dont have the mobo anymore and sorry if you find me stupid or anything it's just I spent my saturday on it...at least I made my own opinion about gigabyte.
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I understand totally how you feel, we have all had days or even weeks like that >:( I am just sorry that you had to find a duff board. Have you tried turning off all the background programs(often it is Gigabytes freebies that can cause a problem)?
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I got my board replaced by my vendor at the recommendation of Gigabyte Tech Support and have had no issues at all with the new board. Defects happen, and I'm not turned off by it or anything. Still think it's a great board!
Thanks for the help here and I hope anyone else with any issues gets theirs resolved!
-A
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Another good result. Must be Gigabyte' s day. Good news though.
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I also am experiencing crackling because of DPC latency :-\
my details:
GA-X58A-UD3R Rev 1.0
i7 920
using onboard sound.
using DPC Latency checker:
dpc latency went down after i restart and also stayed away a little longer when i flashed bios and installed all the latest drivers but it keeps coming back.
should i ask for a replacement board?
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I think that it would be prudent to try and find the cause of it first otherwise even with a new board you could still find you have the problem.
You need to go into Device Manager and disable anything not necessary for the running of the machine. Next go into Task Manager and turn off all the processes that are not critical to the runnning of the system. Then check the latency and see if it is stopped. If so then you can start re-instating the devices until you find the culprit.
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Hi,
I've been having the same problem that's been stated by the OP in this thread and I found this post through Google.
Most recently howver the audio for me in Duke Nukem Forever started crackling and I figured enough was enough and I should go about sorting this out.
Although FB11 seems to be the one that fixed it for Rev 2.0 boards, the most recent one that I can see on the Supports & Downloads page for the motherboard on the Gigabyte site is now FF (non-BETA).
Would it be best to go for the hailed FB11 or go for the FF version of the BIOS?
Thanks, and sorry if I necro'd this thread. I figured it would be more relevant to post on a thread that was in context to my problem than to start a completely new one.
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Hi and welcome to the Gigabyte Forum.
The latest BIOS will have all the features of earlier BIOS versions too so it shopuld be te better update. However if you have a big jump between the one you have now and the one you want to reach it is better to do it in a few steps.
If that doesn't fix your problem try checking for latency.
Download and run dpclatency checker from http://www.thesycon.de/deu/latency_check.shtml
Turn off disk indexing
Turn off all non essential programs and services
Disable all non essential devices in Device Manager
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Hey,
Thank you for the response on such an old thread.
I will go about testing out my box for latency.
If it is struggling from that, what would be the solution?
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If you have any columns in the red section then you have a latency problem. You can try what I have already listed above as a start.
Also the problem is easilly fixed but finding the culprit can be more troublesome. Latency is caused by bad programming generally. There are various rules for how a program should access the core and if it doesn't follow these rules it can result in the core not being released for the next operation and this causes a bottleneck that backs up. The biggest headache from our perspective is that we have to find the rogue program/driver.
The best way to tackle this is to go to Task Manager and then in the Processes section stop all the processes that are not required for Windows to run. If you do this one at a time until you find the one that is causing the trouble. Then depending on what it is as to how you tackle the repair.
If none of that works you would need to go to Device Manager and disable all the devices not needed to run the system. Then you can enable them one at a time and again see which one causes the problem.
Have fun!
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Holy Thread revival batman!
I recently bought this motherboard so I can try out one of those really cheap second hand Intel Xeon 5670 cpus (6 core for £50) and had the same issue. How I fixed the issue was to remove the blue plate from the Northbridge heathsink and attach a 60mm fan to it. I knew this was the thing causing the sound problems as the temps for it were going to 95 degrees. Now they are at 60 degrees on full load and no crackling. Really poor motherboard design as it seems to have only been designed for the stock Intel cooler which would have ccoled the northbridge easily with the air coming down and to the sides.
Overalll very happy with this motherboard. £40 for the motherboard second hand, £50 for the 6 core Xeon (which I now have at 4 ghz) and £30 for 8GB 1600 Ram. Great bargain!