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Other questions related to GIGABYTE => RMA and service => Topic started by: ollbrett on August 27, 2010, 12:19:46 am

Title: Gigabyte P55-UD5 BENT PINS
Post by: ollbrett on August 27, 2010, 12:19:46 am
Hi,Last week i purchased a GIGABYTE P55 UD5 motherboard and an Intel Core i5 650 from Overclockers (Esnet Ltd) UK,
Anyway to cut a long story short I had the most frustating 3/4 days in my life (Im 55 lol)sometimes it would post and when i did manage to get Win 7 on it was fine until a restart or cold boot.
I tried everything after looking through the forum at similar problems,Then I looked at a link too Anandtech which i think Dark Mantis posted and it was about some Gigabyte motherboards having short cpu pins!.
After reading that article I thought this might be the answer too my problems, so I removed the cpu and I was gobsmacked when i looked at the cpu pins on the mobo,even with the naked eye you could see BENT pins not all in one area!.
I rang Tech support and they told me that the warranty was void because the pins are not coved by Gigabyte!.
I can understand in a way because they are delicate but I have fitted dozens and dozens of these and had no problems at all.So my question now lol ,Is this true and do i have any chance of RMA from Gigabyte ?


Thanks.
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: F5BJR on August 27, 2010, 01:35:57 am
*
You can always try to ask a jeweler to adjust the pins ( They have small tools ) !!

My son has done this with a support Intel 775 with pins damaged

Pierre
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: Dark Mantis on August 27, 2010, 08:57:40 am
Personally I would take this up with Gigabyte themselves, even tough legally your contract is with the retailer. It is a bit of a grey area as the pins could have been damaged before or after purchase, however there have been a few cases of this recently and I feel that it is bad QA at the factory.
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: ollbrett on August 27, 2010, 05:13:45 pm
Thank you for replying,I,m no rocket scientist but those pins must have been a fraction too long !,i checked the before pins before I sat the cpu down
and they were fine!.
If that turned out too be the problem surely there must have been a batch of them.

HAVE a look at the photo I took,zoom in and you will see odd bent pins all over !.


http://yfrog.com/7fbentpinsonmoboj
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: Dark Mantis on August 27, 2010, 05:17:10 pm
Yesw as you say there are a number of them and they are spaced around not all next to each other. Possibly a bad batch but without access to the database there is no way to tell. There have been a few cases recently that we are aware of on the forum.
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: ollbrett on August 28, 2010, 11:52:48 pm
Could any of you good ppl tell me how to try and get a RMA on this motherboard ?
When I went to there site it said to get in touch with the place of purchase ! who told me to get in touch with Gigabyte !,Ah well this is life lol.
Thanks.
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: Dark Mantis on August 29, 2010, 12:04:50 am
If it is within the first twelve months of purchase then your contract in law is with the retailer after that period it reverts to Gigabyte. This is covered by the "Sale of Goods Act 1978".  Hope this clears it up for you.
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: ollbrett on August 29, 2010, 11:46:20 pm
Thank you Dark Mantis , I will be giving this company some hairdryer treatment when I get on the phone to them.
I bought the motherboard about 2 weeks ago and I thought this was not very good customer support,they take your money and that's all that they are bothered about .When I rang the Tech support when I got this problem he told me that Gigabyte didn't cover this area in the warranty and I had to get in touch with them myself so i thought fair enough I will do that,
The next day i received an e-mail from them with a RMA number and it said to send them the motherboard back too them! (I thought they had changed there mind ).
I posted it last Monday (cost £9 ) then in midweek they sent it back with a letter saying PRODUCT IS PHYSICALLY DAMAGED !SO IT WAS VOID AND THEN I GOT A INVOICE BILLING ME FOR £20.27 for inspection charge and return postage! ,this stinks..
So im nearly 30 quid down and still got the board .
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: Dark Mantis on August 29, 2010, 11:57:31 pm
I can see the problem from all sides and this is the trouble. Everybody is blaming everybody else. The thing is the damage could have happened at any time but I think in the interests of good Customer Relations it would be prudent for Gigabyte to fix it. The retailer's attitude stinks not to put to fine a point on it and I think you should name them. I definitely wouldn't have paid their bill. Try contacting "runn3r" Gigabyte's moderator on this forum and see if he can help. He will do if he can I am sure.
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: ollbrett on August 31, 2010, 12:27:51 am
Thank you again Dark Mantis for your advice,You right about the Sale of Goods ACT 1978,The shop /seller who sold me this item is under binding contract and it clearly states that they cannot tell the purchaser to go to get this sorted out with the manufacturers, that is breaking the law and it is down to the place of purchase too sort this out !.
There is also The Consumer Protection Act 1987 which also covers me on this sale !.
DM  i dint pay these buffoons they took the payment out of my Visa Debit card without my authorization !
Oh I forgot to mention that this is my first ever Gigabyte motherboard ,not a very nice intro too them is it !.This is the name of the company:
OVERCLOCKERS  UK (Esnet Ltd)
4 AXIS ,MILLENNIUM WAY
HIGH CARR BUSINESS PARK
NEWCASTLE UNDER-LYME
STAFFORDSHIRE
UK.
I am going too ring them tomorrow and if I get no joy from this I will be making the 2 hr trip too there company and will not budge until I get this sorted !.
Once again thanks for your help.
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: Dark Mantis on August 31, 2010, 06:18:07 am
Good for you! You have right on your side and sometimes have to force the issue. The transaction they made on yopur card was UNAUTHORISED and maybe even illegal without your consent and you can claim it back from your card company or bank if the retailer refuses to refund it. Good luck.
Title: Re: Gigabyte P55 UD5 BENT PINS
Post by: ollbrett on September 14, 2010, 08:44:29 pm
Hi guys just an update on the board.
Gigabyte have very good and quick with the RMA service and they are going to replace the motherboard.I was just a bit surprised with there report which says the following : 
Please be advised this item will be replaced as it can not currently be repaired. This is because 9 pins were damaged. We believe this was caused by a sharp implement  as the way the pins are damaged does not suggest CPU mis-alignment or put onto the board wrongly by force.
 
I am advised to inform you that should this same fault occur again, item will not be replaced again.
 
I'm very pleased with them replacing it but there is no way at all that I damaged those pins,the protective cover over the pin array was not removed until I seated the CPU so how they got damaged gowd knows !.I will let you know when I receive the motherboard and it all ends a happy story lol.
Once again thanks for all your help guys .Ollbrett.
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: Dark Mantis on September 14, 2010, 08:53:06 pm
That is a good end to your saga and a good advert for Gigabyte. Whio knows how the pins got damaged but there is an awfull lot of them recently and not just Gigabyte either. It hits all 1366 and to a lesser extent 1156 boards of any make. Seems to be a design flaw. So this time we can blame Intel ::)
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: ollbrett on October 12, 2010, 12:24:13 am
Hi guys,
Finally got the replacement motherboard this morning,I received a P55A-UD5 motherboard ! which looking around is more expensive than the one which I returned too them.
Anyway well done Gigabyte for there great customer service and thank you guys for all your help  ;D

ollbrett.
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: Dark Mantis on October 12, 2010, 08:44:49 am
As you say " Good for Gigabyte". It is an upgrade on your original board and newer sop your warranty will last much longer. ;)
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: modez on December 08, 2010, 08:57:55 pm
DO NOT USE OVERCLOCKERS U.K

They are a terrible company to deal with, their customer services is appalling and they clearly habitually send out faulty hardware.


Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: Dark Mantis on December 08, 2010, 09:06:53 pm
Would you like to explain your reasons for deriding this company? This isn't a place to just fling derogatory comments around.
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: modez on December 08, 2010, 09:38:16 pm
My experience of trying to return items to ocuk is one of frustration.
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: Dark Mantis on December 08, 2010, 09:40:38 pm
I take it that it was a Gigabyte product that you are complaining about. Maybe you would like to fill us in on a few more details?
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: modez on December 08, 2010, 10:07:25 pm
No it wasn't the Gigabyte product . Just had very bad experience, especially when you have spent a lot of money.  It was not my intention to fling derogatory comments around.  Apologise for that, just wanted to make a point.
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: Dark Mantis on December 08, 2010, 10:47:21 pm
I am sure that we all understand how you feel although I think it  might have been better placed if you used the offending items forum to air your grievances but it isn't the first time I have heard this. As I say though this is not the right place for deriding the other company whether deserved or not.
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: geekyadz on December 08, 2010, 10:59:33 pm
I am sure that we all understand how you feel although I think it  might have been better placed if you used the offending items forum to air your grievances but it isn't the first time I have heard this. As I say though this is not the right place for deriding the other company whether deserved or not.
I agree with you.

To be honest I have only had one problem with OCUK (touch wood) regarding some Kingston memory that wasnt being detected at the correct rate, and kept crashing my desktop whenever I played the only game I had at the time. I knew it wasnt the board as I tried some memory from my mates pc (it was the same type) and that got detected fine.

After hours of testing and RMA notes/tickets, I finally had enough and requested that I send the memory back and get a replacement. They co-operated, but I ended up with exactly the same problem with the first lot they sent out. I decided to "cut my losses" and brought a different brand of memory from a local PC shop and that worked.

I still buy from OCUK to this day. I even got a "b grade" gigabyte board for my mate as his MSI board died, and it was perfect (it still works, one year later  ;D)

I cant argue with their delivery service, and above all they also have their own forum, so if you do have a problem with OCUK, take it to their own forum (they have a hidden/private section for RMA enquires).

At the end of the day, how are they to know of "RMA service problems" if they have no feedback?
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: modez on December 16, 2010, 05:08:58 pm
At the end of the day, how are they to know of "RMA service problems" if they have no feedback?

http://forums.overclockers.co.uk/showthread.php?t=18218529  (http://forums.overclockers.co.uk/showthread.php?t=18218529)
Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: Dark Mantis on December 16, 2010, 06:27:26 pm
I have just read your thread there and must admit they seem to be taking a very heavy handed appproach to this incident. Even to the extent of trying to say there will be no more discussion of it on the forum. Well I have just registered with the forum and I will have a few words on there later when I have been verified.

What make/model of board was it anyway?

Gigabyte will usually take a more moderate approach to this problem and if necessary replace the socket but that is a purely one off gesture of goodwill on their behalf. Which I think is  a very fair minded way of tackling it.

Title: Re: Gigabyte P55-UD5 BENT PINS
Post by: modez on December 16, 2010, 06:58:10 pm
I just wanted to make a point to beware in the future for those people they are shopping with this kind of company.  They don't give any good reputation to other manufacturers representing motherboard.  My original post was just to point out to the original poster of this topic.  I always had a Gigabyte product and never had a problem with it.  By the way his motherboard is on his signature.