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Other questions related to GIGABYTE => RMA and service => Topic started by: Lightmgl on September 06, 2010, 12:24:05 am

Title: X58A-UD3R missing faceplate, where can one get a replacement?
Post by: Lightmgl on September 06, 2010, 12:24:05 am

Wasn't really sure where to go about asking this as I've never run into a situation like this buying a retail box before. I purchased a X58A-UD3R motherboard a couple of days ago from a retailer here in California and to my surprise when I opened up the sealed box there was no faceplate for the back of the computer case in the box. The store basically told me I'm out of luck, so I was just wondering if there is anywhere or any way to get the faceplate for this motherboard without actually buying the motherboard again.

The forums here seemed like a good place to ask, I have been looking online but finding something like this seems impossible without getting one from Gigabyte themselves.

Title: Re: X58A-UD3R missing faceplate, where can one get a replacement?
Post by: Dark Mantis on September 06, 2010, 09:40:44 am

Well you should be able to get one from the retailer as your contract is with them and they haven't sold you the complete item you purchased. However I am sure if you PM "runn3R" on the forum here he can put you in touch with the right contact.

Title: Re: X58A-UD3R missing faceplate, where can one get a replacement?
Post by: Lightmgl on September 07, 2010, 01:51:21 am

Excellent, I'll be sure to send him a PM. The store basically said I'm out of luck because there is no way to prove I didn't steal the damn thing out of the box, how nice is that? One of the downsides to living in a place where people do stuff like that all the time.

Thanks for the advice.

Title: Re: X58A-UD3R missing faceplate, where can one get a replacement?
Post by: Dark Mantis on September 07, 2010, 07:38:23 am

Like you would really want two!  ::)

Title: Re: X58A-UD3R missing faceplate, where can one get a replacement?
Post by: runn3R on September 07, 2010, 09:50:44 am

Hi Lightmgl

I suggest you contact directly with GIGABYTE USA branch for further help, as they service your area:

G.B.T. INC.
Tel:   +1-626-854-9338
Fax:   +1-626-854-9339
http://www.gigabyte.us/support-downloads/technical-support.aspx