Official GIGABYTE Forum

Other questions related to GIGABYTE => RMA and service => Topic started by: Fungus on September 08, 2010, 03:01:17 am

Title: Email from rma
Post by: Fungus on September 08, 2010, 03:01:17 am

Not sure they fixed it or not
this is from the email

Dear Valued Customer,
 
We appreciate you being patient with us.
 
We have finished testing your GIGABYTE product(s) and it is (they are) being returned back to you.
 
then it gives RMA and tracking #

should it say we have finished repairing your prouduct

Title: Re: Email from rma
Post by: Dark Mantis on September 08, 2010, 11:15:37 am

It seems to be a standardised letter that is sent out to all RMA customers. This is often the problem there is no personalised service.I would suggest that you reply asking specifically what the problem was and what they have done to repair it.

Title: Re: Email from rma
Post by: runn3R on September 08, 2010, 03:03:42 pm

Hi Fungus

You are from the USA, right?