Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with AMD processors => Topic started by: cookiebun on September 13, 2010, 03:13:12 pm
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Hi I have just started to build my new system I removed my Phenom 11 965 black edition from my Gigabyte MA790X-UD4P mobo with no problems and as they say once you line it up it just drops into position, but when i lined it up on my Gigabyte 890GPA- UD3H it wont drop into position it wobles ontop of a rectangle ridge on the mobo side is this rectangle ridge meant to be there
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Can you take any macro photos for us to look at? Also can you check you new motherboard model number as it is not recognised by the Gigabyte system?
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Hi Dark Mantis, this is a link as to where i bought it from,
http://www.scan.co.uk/Products/Gigabyte-GA-890GPA-UD3H-AMD-890GX-S-AM3-PCI-E-20-DDR3-1866(OC)-USB-30-SATA-6Gb-s-SATA-RAID
http://www.gigabyte.com/products/product-page.aspx?pid=3516#ov
i will try to take a photo later and fathom out how to send it to you.
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Hi there,
don't know what DM is on as I found your Mobo without any real problems. Most probably not relevant at the moment but which revision No. is it?
The AM3 CPU's are normally pretty easy to fit, as you say, line up the corect corner and drop it in. However, when you remove a CPU from a Mobo it is possible to accidentally bend 1 or 2 of the pins. (I know, because I have done this myself) This can stop the CPU from dropping in cleanly when you offer it up to the socket again. And, the pins do not have to be badly out of alignment to cause a problem either.
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It's OK I've come down now 8)
No I copied and pasted it from the post and there was a space that I hadn't noticed in between the numbers. :-[
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Old age! ;)
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Who said that? If only I could see them >:(
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Back to the serious stuff for a moment.
cookiebun:
The CPU socket should look like this:
(http://img337.imageshack.us/img337/5884/socketam3.jpg) (http://img337.imageshack.us/i/socketam3.jpg/)
If you do have any extra bits of plastic or other obstructions on the socket then I would suggest that you RMA the board. If the socket on your Mobo looks like this then look at the CPU, to check that the pins haven't been bent out of position.
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PLease don't take this the wrong way but I take it that you haven't had a lot of experience in building machines. If that is so make sure that you have the CPU aligned properly with the socket. Pin1 to the marked corner. Also that you have lifted the lever first.
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Hi all as i said I had no problems istalling it on the 790 mobo and i tried an athlon 64x2 Dual core chip on 790 and it aligned no problems but on the 890 it wobled as id ther was something in the middle stoping it from going down, now the bad news i tried the quad core on the 890 and applied very little pressure and it went in but when i lifted it of i noticed one of the pins had broken of. ooops trying to get some photos of the mobo.
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Oops, sounds nasty :o Post some photos and we will see if anything can be done.
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Hi sorry about the quality used phone as batteries for camera dead, if you look close in the centre you can see a rectangle running from left to right that is the ridge that what the chips were wobbling on and it isn't on the 790 mobo(http://)
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Well it is a bit difficult to make out but I do see what you mean. It certainly doesn't look right. RMA the board and claim for the broken processor while you are at it ;)
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Hi Dark Mantis this one might be a bit clearer.(http://)
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That definitely doesn't look right to me and I've seen a lot of AMD sockets.
As DM said yesterday, RMA the board and see what they will do about your damaged CPU as well.
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As absic said that certainly looks like it has been badly produced in the factory. Now with a better picture it is clear as day.
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Hi been in touch with scan they want the board back ( never heard of this problem before) they said they will test the board and if it is faulty they will replace it as to the processor they don't know what will happen about that, i did explain that it is brocken because of the motherboard but i will have to see.
thanks for all the help and advice.
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I have to say that I use SCAN UK quite a lot for PC components and they have always been very fair when it comes to problems with faulty items.
You might have a few issues when it comes to getting a replacement CPU though as they could say that you broke it by trying to force it into the motherboard socket.
As a matter of interest, did you get the CPU & Motherboard from Scan and did you take out the Scansure insurance when you bought the items? If you did I think this should cover you in these circumstances. Of course, it would only apply to items you bought from Scan and if you got the CPU from another supplier then it won't be covered.
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Hi absic115 yes I use scan quite a lot and untill now I have had no problems with any items i bought, the processor is just under a year old and yes i did take out the insurance on it and i ran it in my previouse mobo with no problems, and the mobo is just over the month since i bought it 5/8/2010 but through problems i didn't get round to building the system till the weekend.
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Ah, sods law isn't it. Sadly the Scansure only runs for 28 days so no cover there. :'(
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I think he should get the CPU replaced because it was as a direct result of the faulty item(board) and it would be hard to use excessive force as a defence because the CPU could be damaged by very little force at all.
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In an ideal world I would agree DM but...... it ain't an ideal world now, is it? ???
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Hi both I will let you know how things go keep your fingers crossed,
regards cookiebun
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Go get em! Rooting for you. ;)
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Hi not good news checked e-mails scan recieved the mobo today and tested it but found no fault, i have to get in touch with them , maybe i will sudgest sending the chip to them to test as they both came from scan, well this day has started with a downer.
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Well I have to say that I'm very surprised by that.
I have just double checked your photograph and it definitely looks as if the socket has a raised ridge in the middle and, when I compare it to the couple of AM3 boards I have access to, it doesn't look the same.
The only thing that I can now think of, is if a couple of the CPU pins had been moved slightly out of alignment when you removed it from the other board. If they had it could have produced the problem of wobbling and not fitting that you describe but the only time I have had this happen it has been pins on the outside of the CPU that have been damaged, not the ones nearer the middle.
It might be worthwhile sending your CPU to SCAN, as you suggest, as they would then be able to diagnose the problem properly.
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Hi contacted scan and talked to the engineer and the person that RMAd the board and according to them the raised rectangle is supposed to be there and they tried another AM3 chip and it fell in straight away and booted up with no problems, so they are sending the board back to me, but they did give me the number of AMD and told me to contact them and tell them the problem and they might replace the chip, as they at scan have heard of Intel replacing chips. I can only try or else it means getting another chip from scan as i would stil trust them, again keep your fingers crossed I am going to get my knee pads out again.
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I know I am not the AMD expert but I have had them in the past and have seen many motherboards and I can't say that I have ever seen a raised oblong in the centre of the socket. Very strange. ???
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Hi cookiebun,
I have just sent a PM to runn3R the forum moderator who works for Gigabyte, asking him to have a look at this for you, as I'm not convinced this is normal.
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Thanks both
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Hi found these pictures online and on the Gigabyte board I can make out the rectangle and on the msi board you can definately see it I don't know if they are raised but looks like rectangles to me.(http://[img])[/img]
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Strange, but maybe the socket design has been changed slightly and I haven't caught up with it!
But there are a lot of images on the web that do not show this rectangle on the AM3 socket and even the Gigabyte image for your mobo doesn't seem to have it.
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Hi absic115 the top picture i posted is one of my mobo and I can see a rectangle, it looks as if things are not going for me, any word from runn3R, I think I will give AMD a call on Monday and pour my heart out to them and see if they will take pity on me. ha ha
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Hi Cookiebun,
I sent the PM to runn3R quite late yesterday so I don't think he will see it until Monday.
I guess it could be a modified design to the CPU Socket though why this should be the case I don't know and I personally haven't come across it before hence my initial reaction.
Not sure how AMD will respond but I have always found them to be pretty helpful. I'll keep my fingers and toes crossed for you. ;)
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I can't see any reason for it if they have made a change because they would have to make a matching recess in the chip. :-\
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I can't see any reason for it if they have made a change because they would have to make a matching recess in the chip. :-\
Not necessarily DM.
Looking at the way the ridges appear in the picture it might be that they fit between the pins of the CPU as there would be enough of a gap and they may have made this change, if it is a change, to ensure better alignment.
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Yes you could be right there absic. After another closer inspection of the photo it could just be a raised ridge. I previously thought that the whole centre block was raised.
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Hi DM yes it is just a ridge the centre block isn't raised, and looking at my processor i see another pin slightly bent.
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Just try and straighten it carefully with tweezers or something like that.
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It won't really matter will it as one of the pins has allready broken off, so the processor is no good.
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Oh I didn't realise you meant the broken CPU. No problem then as you say.
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Hi contcted AMD and told them what happened and they are sending me an RMA and i have to return the chip minus the cooler to Amsterdam and they will let me know what they will do after they check it.
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Well at least it sounds hopefull.
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Yes I was surprised myself, when I told him there was one pin broken off and one bent he just said only one pin to which I said yes and he said ok and then told me he would arrange an RMA.
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Great! Well you told them the facts and they seemed quite happy so fingers crossed. Anyway it's not a big deal to them is it.
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Hi finally got RMA e-mail after 3 phone calls, I have been advised to send it by carrier as it would be quicker, priced DPD £18, UPS 60.94 eur, I am begining to think is it worth it as i might not get a replacement, another carrier was £33. what do you think,I could put it by post but it would go to the AMD sorting address and they say it will take a lot longer.
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Entirely your choice. It would be too easy to spend someone else's money. Seems a lot though.
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I could also order a new one from scan and rma the broken one by post and see what happens because i have a mobo sitting here and a Western Digital WD6402AAEX 640GB Hard Drive SATAIII 7200rpm 64MB Cache - OEM Caviar Black + 4gb crucial balistic DDR3 that i am itching to get set up.
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Well if it was me I would be sorely tempted.
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I could also order a new one from scan and rma the broken one by post and see what happens because i have a mobo sitting here and a Western Digital WD6402AAEX 640GB Hard Drive SATAIII 7200rpm 64MB Cache - OEM Caviar Black + 4gb crucial balistic DDR3 that i am itching to get set up.
Don't expect too much from the WD Drive. I have been bitterly disappointed by the 2 of them I own!
As regard to the CPU, only you can really decide on the best course of action where that is concerned. If you do have available funds to order a new one then that might be the best option. Then send the damaged CPU by post and if AMD do replace it you can always sell it on e-bay or keep it as a spare.
By the way, I have had some feedback to my queries regarding the ridges on the socket and it seems that some sockets do have these as part of the design.
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Hi both I have decided to order a new one tomorow no good having the other stuff lying about also have a new windows 7 64bit i was keeping for the new build and as absic115 said if they do replacethe processor I can allways sell it, again thanks for all the help and quick advice, and yes i will take out the extra insurance when i buy it.
regards cookiebun.
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Hi started the new build this afternoon and everything went well and so far all is working I am installing all my stuff now only one program doesn't work so far but thats not a problem all the main stuff works, it will take me a while to get used to Win 7 as i ran Vista on classic, its late now so going to stop tomorow is another day.
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Good ;D After all your trouble it's nice to hear a happy ending. Let's just hope that AMD replace your CPU too. ;)
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Hi cookiebun,
pleased to see that your build has gone OK. Don't worry, you'll soon get used to Windows 7, it's so much better than Vista. :D
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Hi I just got round to installing Black Box 2 and I noticed the 4 cores are only running at 803mhz looks like i will have to update the bios should i use the utility on the disc that does it through the internet or is there a better way.
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Use QFlash not the @BIOS Windows based utility.
Press End as you are booting to get into it.
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oops decided not to put a floppy drive in this build can i use one of my usb drives.
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Yes no problem. Just see our FAQ section on the details of how to do it. ;)
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Hi I checked the revision of my mobo is 2.0 and when i checked the CPU Support says BIOS FB. but when i checked the bios download for rev 2.0 FB is not the top one what one should i install.
RSS
Version Size Date Download Here Description
FD 0.79 MB 2010/07/23 AsiaChinaAmericaEuropeEurope(Russia) : FTP / Http 1.Update CPU AGESA 3.7.1.0
2.Support new AMD SB850 version
3.Support new LAN Boot ROM version
4.Fix audio noise issue while running ET6 in Win7
FC 0.79 MB 2010/05/28 AsiaChinaAmericaEuropeEurope(Russia) : FTP / Http 1.Update CPU AGESA 3.7.0.1
FB 0.79 MB 2010/05/17 AsiaChinaAmericaEuropeEurope(Russia) : FTP / Http 1.Improve CPU compatibility
FA 0.79 MB 2010/04/07 AsiaChinaAmericaEuropeEurope(Russia) : FTP / Http 1.First Release
2.Support On/Off Charge function
http://www.gigabyte.com/products/product-page.aspx?pid=3420#bios
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Generally it is best advice to go for the latest one. They are all full versions not Beta so no problems there. Just make 100% sure that you have the right BIOS update for your motherboard revision. I just looked and now I understand your question better. It is just saying that your CPU is supported from BIOS version FB so any version later than that will be fine.
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Hi Cookiebun,
if you are updating BIOS I would advise that you go for the newest version FD. It should include the previous updates too so you don't need to worry. ;)
CURSES! DM beat me again!
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Cheers both.
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Hi just done it as per FAQ and these are the readings from Blackbox, where do i find it in the bios (DEL)
Processor # 1
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Model : AMD Phenom II X4 965
Codename : Deneb
Technology : 45 nm
Package : Socket AM3 (939)
Version : Model 4, Stepping 3
Revision : RB-C3 - 1027
Instructions : MMX, ExtendedMMX, 3DNow, Extended3DNow, SSE, SSE2, SSE3, SSE4A, EM64T
Core : 4
Thread : 4
L1 Code Cache : 4 x 64 KB
L1 Data Cache : 4 x 64 KB
L2 Cache : 4 x 512 KB
L3 Cache : 6 MB
Standard Speed : -
Current Speed : 3415.06 MHz
Speed (O/C) Rate : 341605.97 % (-)
CPU Usage : 8.79 %
Multiplier : 17.0 x
Bus Speed : 200.89 MHz
FSB : 2008.86 MHz
Voltage : 1.39 V
TDP : -
Fan Speed : -
Temperature : -
Processor # 1 / Core # 0
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Speed : 3415.06 MHz
Usage : 5.45 %
Temp : 38 °C
Thread : 1
Processor # 1 / Core # 1
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Speed : 3415.06 MHz
Usage : 5.45 %
Temp : 38 °C
Thread : 1
Processor # 1 / Core # 2
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Speed : 3415.06 MHz
Usage : 5.45 %
Temp : 38 °C
Thread : 1
Processor # 1 / Core # 3
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Speed : 3415.06 MHz
Usage : 6.10 %
Temp : 39 °C
Thread : 1
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Not too sure what info you are looking for in BIOS but Voltages and CPU speed can be found under the M.I.T. section of BIOS
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Hi absic115 it was just to find out if the update went ok because Blackbox 2 doesn't appear to work properly it gives the readings posted and then next time it goes back to the 803mhz, but i used another prog and it is bios FD i installed.
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If you are looking for something that will give you information about your CPU, Motherboard, RAM etc., then CPUZ is pretty good. If you haven't got it you can download it from here: http://www.cpuid.com/softwares/cpu-z/versions-history.html
Here are a couple of images to show what I mean.
(http://img153.imageshack.us/img153/326/cpuz001.th.jpg) (http://img153.imageshack.us/i/cpuz001.jpg/)
(http://img408.imageshack.us/img408/6382/cpuz002.th.jpg) (http://img408.imageshack.us/i/cpuz002.jpg/)
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Hi absic115 used your prog and as you see the bios shows FD but the processors are still reading 803mhz
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Hi I rebooted and this is the reading i got. but within seconds it reverted back to the previouse reading.
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I expect it is the AMD version of Intel's EIST Speedstep that is kicking in as soon as the processor has finished booting. If I am right it will rise again when you put it under load. I think it's called "Cool and Quiet" on the AMD platform.
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Hi DM hope it is as I hit the panic button, but it never done that on the other AMD mobo
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Well let's hope I am right. I would suggest waiting for absic to confirm that though as this is his domain and he knows a lot more about the AMD platform than I do.
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Hi Cookiebun,
Got to say that it does seem as if it is the Cool & Quiet technology kicking in but, without knowing what settings you have altered in BIOS or if you are running any of the Gigabyte Energy Saving Software, it is hard to confirm that this is the case.
If you want your CPU to always run at full speed you can disable the AMD K8 Cool&Quiet control in BIOS under the Advanced BIOS Features.
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Hi absic115 the only thing i done is after updating the bios is go back in to the bios and load optimised defaults and then save and exit, but i will have a look at what you said and no i am not running the energy sofware.
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In that case it is probably just the Cool&Quiet technology kicking in. If everything is running OK, when you are actually using the PC then you have nothing to worry about but, you can safely disable the Cool&Quiet feature in BIOS if you are not happy.
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Hi absic115 I went in and cool & quiet was set at auto so i disabled it and so far it shows them all running at 3.4mhz approx, thanks again hopefully I will give you both a rest for a little while.
regards and thanks again to you both the help and advice was very much appreciated.
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No problems cookiebun and pleased to have been some help.
Now, where's my pillow I feel a little nap coming on! :P