Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: Antibalas HiFi on September 15, 2010, 06:47:41 am
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Hello wonderful people!
I was having so many major issues with my computer until the FB update a few weeks ago. I want thank Gigabyte and everyone who helped bring those issues to their attention.
I have a couple remaining issues:
1. In the BIOS, I can navigate all of the menus except for the first one (forget what it's called, but it's where you set all of the clock speeds, etc.). It hangs until I cold boot the computer, no matter how short or long I've been in the BIOS, or how many other menus I've navigated beforehand.
2. When I Shut Down in Win7, my computer automatically restarts(!), and when I force it off, it thinks it failed to startup and resets all my clock settings. (It turns off XMP which puts my RAM from its rated 1600mhz down to 1066, and puts my CPU to 21 multiplier).
Hope that's all clear...
Thanks in advance!!!
AHF
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Hi and welcome. It sounds like your BIOS flash hasn't taken properly and I think that you should try re-downloading it and re-flashing it. Dont forget to use QFlash not @BIOS.
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Hi and welcome. It sounds like your BIOS flash hasn't taken properly and I think that you should try re-downloading it and re-flashing it. Dont forget to use QFlash not @BIOS.
Do you mean your clock resets correct, the time clock, or just overclock settings?
BIOS FC1 is out if you want to try it
http://www.fileden.com/files/2009/12/20/2696817/x58aud3r.fc1.zip
Please use Qflash and Disable Keep DMI Data before you flash, then load optimized when you are done and then reboot back to the BIOS to set any changes you need to make
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Okay! I tried installing the FB BIOS using Qflash and a USB Drive (instead of @BIOS like before) and it installed fine, but all my problems still exist as before =/
I'm very curious about FC1 but I'd like more information about it considering how risky this BIOS business is. Where can I get this?
And btw, I meant clock speeds, not my system clock. ALTHOUGH my Windows clock is wrong most of the time I boot up... even though I sync it every time... but I'd rather fix that later unless anyone has any ideas off the top of their head. (So many problems, I know!)
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Your Windows clock will just be getting the time from your BIOS clock. If that's wrong then so will your Windows clock be wrong.
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FC1 is linked above, it is direct from Gigabyte.
How Off or Wrong is your windows clock each day?
Do you have ErP enabled in the BIOS, if so please disable this.
You may need to set your own BIOS settings, Auto or XMP may fail and that will cause all your overclock settings to not be used. They should be there still though, but with a RED Warning box when you enter the MIT Section saying the overclock failed. If they are completely gone instead of that, then you either have ErP enabled, have a faulty CMOS battery, or need to leave your computer plugged in - PSU Not switched off because if they are completely gone then one of the above is causing the CMOS to be cleared each night.
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Okay, I installed FC1 using Qflash - I still have the same issues.
About the clock... I never unplug my computer, and my clock can be as much as 17 hours off (for example). There is no rhyme or reason as far as I can sense or figure. Although during these tests it has been working fine, so maybe the newer BIOS versions have fixed this.
I'd really like to work on getting my BIOS not to hang... I have some more details:
When the BIOS opens and I hit enter (as I mentioned, the menu that freezes is the first option in the BIOS - the rest work) It shows me the first line of the following screen, and the version of the BIOS midway down the screen. And a few other random things below... menu options or w/e. But no keyboard input works. I'll try disabling ErP and unplugging all USB/Firewire devices.............
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Please try with just one stick of ram in your system. If the problem persists, change the ram with your others stick and see if it clears up. If not shift the single stick of ram to a different channel. What we are trying to do is eliminate possible causes to the problem. I think after reading your replies that you might have a hang due to ram or some component that needs to pass a check before the BIOS check list can proceed. As to the clock issue. Make sure your battery is the right way round and securely seated in the holder.
Regards
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Okay... after unplugging all USB devices, it worked! Not sure if they're related but it worked on the first try.
SO now I have XMP on, but my computer is still restarting instead of shutting down. Ideas?
Also when I set the CPU multi to 20, it still resets to 21 when I boot up.
Which direction should the battery be facing?
Thanks for all the help, almost there!
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Are you using a PS/2 keyboard? If not please do, or enable Legacy USB / USB Storage in the BIOS.
I had a keyboard that would cause the same issues you just described freezing in the BIOS, it was due to incompatible USB Keyboard with the BIOS which they have now corrected.
Yes please disable ErP and then in the morning see if everything is still reset and or time is way off as you describe. That all sounds like ErP is draining your CMOS which I have tested and reported to be an issue with no fix in sight as they say the can't replicate the issue. Here is the latest thread with our testing and my reports from Gigabyte in case you wanted to overlook our thoughts or testing results with EuP / ErP.
http://forums.tweaktown.com/gigabyte/38267-x58a-ud7-settings-reset-after-shutdown-win7.html
*Edit*
In regards to your post, as you posted at the same time as me, I bet it's your USB Keyboard if you were previously using one.
And for the restart instead of shutdown.
If you have Turbo Enabled in the BIOS please disable RAID. If you use RAID and need Turbo, disable Turbo and set the multi to the max value you need.
You can either set 21 with Turbo disabled, or set Turbo enabled with 20, but with Turbo enabled you need to disable RAID.
Battery is facing the correct way I'm sure, if you want to check just be sure you can see numbers and or letters (KTS CR2032) on it, if so then it's installed correctly
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Your not the only one having BIOS problems with this Ver2 board.
Read my posts, see if any of that sounds the same ?????
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I'm using an Apple USB Keyboard... I don't really feel like downgrading if at all possible! Plus, when I unplug all USB devices other than my keyboard/mouse, the BIOS worked and I was able to navigate (via the keyboard). It's likely my external drive (which is now causing DMI Pool "boot disk failure" errors at times...) or my USB wireless adapter.
I also found that ErP has in fact been disabled by default this whole time.
As for RAID/Turbo mode, the defaults for the mobo are what is set. I've never turned on RAID or installed the RAID software, so maybe that is off, and I am almost positive that Turbo Mode is set. What is the default setting for RAID?
For when I get home: what are the RAID settings I should look for and what should their values be? I assume there's more than one thing to look for....
Thanks! ;D
@fatbobuk: is there a particular thread you want me to look at?
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http://forum.giga-byte.co.uk/index.php/topic,2608.45.html
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http://www.fileden.com/files/2009/12/20/2696817/x58aud3r.fc1.zip
Is the date correct on that file or is that when the original folder was made?
Or is this not for the ver 2 of this board ?
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I'm using an Apple USB Keyboard... I don't really feel like downgrading if at all possible! Plus, when I unplug all USB devices other than my keyboard/mouse, the BIOS worked and I was able to navigate (via the keyboard). It's likely my external drive (which is now causing DMI Pool "boot disk failure" errors at times...) or my USB wireless adapter.
I also found that ErP has in fact been disabled by default this whole time.
As for RAID/Turbo mode, the defaults for the mobo are what is set. I've never turned on RAID or installed the RAID software, so maybe that is off, and I am almost positive that Turbo Mode is set. What is the default setting for RAID?
For when I get home: what are the RAID settings I should look for and what should their values be? I assume there's more than one thing to look for....
Thanks! ;D
@fatbobuk: is there a particular thread you want me to look at?
Nice to see you sorted it out anyway! You can try disabling Legacy USB/USB Storage to see if that helps with the external drive, but that may cause your USB keyboard to not function properly. You'd have to test it out.
ErP disabled is good, and if you are not using RAID you do not have to worry about that at all.
You may need a new CMOS battery if the issues still persist with your clock and reset of the settings.
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http://www.fileden.com/files/2009/12/20/2696817/x58aud3r.fc1.zip
Is the date correct on that file or is that when the original folder was made?
Or is this not for the ver 2 of this board ?
All Rev. 2.0 boards always have BIOS file names F - then a Letter and sometimes them followed by a number.
Rev. 1.0 boards always have F - then a number
This is for Rev. 2.0 board
The BIOS file was last modified 9/9/10
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I think RAID is off but I still don't know for sure how to check it.
My computer is still restarting on shut down. I tried turning off XMP and manually setting my RAM to 1600, same problem.
I'm pretty sure it isn't OS based because it happens on both of my operating systems.
Ideas?
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RAID is something that you have to build I guess we can call it when you first install your OS. It is not a setting that you enable or disable, so I am guessing based on your reply that you did not build a RAID array of hard drives when you first put your PC together. So do not worry to much about that.
Have you been able to get into the first menu of the BIOS yet?
And could you please confirm that the the restart after shut down is the only problem that you are still having? If not could you list them so that we can systematically work through them and try to resolve them with you.
Regards
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After all the things you have looked at I think it is time to check your CPU socket for bent pins. It is a distinct possiblity that one or more are bent and that is what is causing your problems.
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I can sometimes get to the first menu of the BIOS... I have been able to access it a couple times when unplugging my USB HDD and a couple other things.
IIRC these are my only current issues, in order of importance:
1) computer restarting on shut down
2) clock isn't correct even after fixing in OS: maybe I have to correct it in BIOS? but I think this is happening because of problem #1... because when I have to force off my comp then the BIOS resets
I'll check for bent pins, too...
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Take a couple of macro photos and post them here so we can check them out properly. It is easy to miss some.
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Please also confirm for me your BIOS chips have matching BIOS versions in them, if not this can sometimes occur as well.
To check, go into the BIOS and on the MAIN page press F9 for system info. You should see both BIOS versions listed, if they do not match please update the backup BIOS to match the current.
To do that, reboot and where you would normally press END to enter the BIOS, instead press Alt + F12, this will flash the Backup BIOS with the MAIN BIOS contents. Do not worry when you see a recovery comment, that is normal and means it is flashing the backup BIOS.
Once finished, go into windows and see if you can then use your reset and shut down buttons.
And yes, you MUST Set the time correctly in the BIOS, then once in windows sync it with windows time. If you notice windows time is far off from what you just set in the BIOS, go back to the BIOS and set as close to windows time as you can, then come back to windows and sync it again. Then it should stay correct unless you have a power or battery issue.
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here's a screenshot of my F9. I don't see anything:
(http://i54.tinypic.com/easb5x.jpg)
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hI looks like you need to follow Lsdmeasap's instructions and flash the backup BIOS with the main one. Don't forget the clock check afterwards.
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Right, the BIOS versions do not match. Please us the above info and flash the backup BIOS to FC1 as well.
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I flashed my GA-X58A-UD3R v2 to FB today and wanted to update the backup bios to FB. I had a look and the backup is FA. I tried the Alt + F12 trick during the bios post screen but nothing happened.
"To do that, reboot and where you would normally press END to enter the BIOS, instead press Alt + F12, this will flash the Backup BIOS with the MAIN BIOS contents. Do not worry when you see a recovery comment, that is normal and means it is flashing the backup BIOS.
This makes no sense to me. End does no enter the bios. Delete enters the bios. End runs Qflash.
Thanks
Bill
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I flashed my GA-X58A-UD3R v2 to FB today and wanted to update the backup bios to FB. I had a look and the backup is FA. I tried the Alt + F12 trick during the bios post screen but nothing happened.
"To do that, reboot and where you would normally press END to enter the BIOS, instead press Alt + F12, this will flash the Backup BIOS with the MAIN BIOS contents. Do not worry when you see a recovery comment, that is normal and means it is flashing the backup BIOS.
This makes no sense to me. End does no enter the bios. Delete enters the bios. End runs Qflash.
I think it was just a typo Bill. What you have to remember is that when you are answering a lot of queries you are bound to make the odd mistake so let's not castigate him for that when he does a lot of good. As to why the ALT+ F12 didn't work I really can't say. I would just advise you to try it again.
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Everytime I try to save BIOS to hard disk in QFlash, my system hangs at the part where it asks me if I'm sure I want to overwrite.
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What happens if you say no to the question?
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nothing... the question remains on screen. only keyboard input that works is ctrl+alt+delete for restart.
tried at least 3 times, same symptoms. :hmm:
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Odd. Try clearing the CMOS and then running the BIOS update again but this time on the first BIOS update(QFlash) screen select the clear DMI setting. Then load BIOS optimised defaults and F10 to save and exit.
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Done.... looks like its flashing properly now. But I have no idea how to update the backup bios. Only thing I can see is an option on the Advanced BIOS Features screen to enable "Backup BIOS Image to HDD" and I'm sure that doesn't work as I've been consistently enabling that since you guys starting helping me a few weeks ago. Plus I've enabled it many times tonight and the versions are still different.
When try to save bios to disk in q flash, it only gives me the option to save to removable disks, which doesn't solve anything... I have plenty backups on my flash drive.
Thanks!...
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That's great news anyway that you have finally managed to perform the update successfully.
You are not the only person to have trouble with updating the Backup BIOS. I am looking into it at present and will get back to you as soon as I have any news.
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Okay! I reread this thread and remembered that lsd said alt f12, which worked. I confirmed it in the bios f9 dialog. Ill have to run some tests tomorrow.
Thanks everyone for their continued help. One step at a time, right?
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That's the way. I am glad that the Alt + F12 trick worked as others have said it failed.
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Okay. My computer still does the restart on shut down deal... what's the next solution?
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OK can you just refresh my memroy on the exact symptoms of the problem?
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When I choose "Shut Down" in my OS, the computer shuts off for a second, then restarts.
This causes me to have to force off the comp, which always causes the BIOS to think my BIOS settings are messed up, so it resets and causes other issues.
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The first thing to check is that it is n ot something stupid like a sticky switch. Remove the connectors for the front panel switches from the motherboard and then try again. You will have to turn it on via the motherboard switch. Post again when you have tried this.
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What motherboard switch? Does that mean I have to turn it on with the case open? :yikes:
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Yes! No big deal really. A lot of people run their computers with the cases open all the time for ventilation. Especially in Australia and hotter places like that. Don't worry about the electricity as the voltages are all small and not harmful to humans. ;)
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Okay. Not worried about getting shocked - more worried about shorting something.
Where is the onboard switch?
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That's the bad news ;) There doesn't seem to be one on this motherboard so you will have to do it the same as us techs. Using a small screwdriver short out the two pins that you took the Start switch off. They are on the top row pins 3&4 when counted from the left.You only need to touch them both at the same time to start the computer. Let it boot up and run for a while and then try and shut it down as before and see iof the problem still persists.
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2. When I Shut Down in Win7, my computer automatically restarts(!), and when I force it off, it thinks it failed to startup and resets all my clock settings. (It turns off XMP which puts my RAM from its rated 1600mhz down to 1066, and puts my CPU to 21 multiplier).
You may have done this, but Googling Windows 7 restart issues produces a number of hits where folks attribute this to certain drivers triggering restarts upon shutdown. Just another thing to consider, perhaps a driver was updated about the time you loaded FB. Long shot, but...
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Long shot sure, but easier than putting a screwdriver to my mobo :p I'll try that first.
What are the chances that putting a screwdriver to my mobo totally screws something up? (pun not intended, but I'll take it).
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What are the chances that putting a screwdriver to my mobo totally screws something up? (pun not intended, but I'll take it).
Obviously it depends on how careful you are. As long as you only short out the two pins then it is perfectly safe. If you jab it somewhere else then it could be bye, bye board.