Official GIGABYTE Forum
Other questions related to GIGABYTE => RMA and service => Topic started by: Davian on September 17, 2010, 05:23:24 pm
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Does very unbearable coil noise from a Gigabyte GTX285 fall under Warranty or RMA?
This is loud. You can hear it every time i enter 3d application.
The card still has about one year and 3 months left of the warranty from the company that i bought it from here in Iceland
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I am not sure in Iceland but here in the UK the first twelve months would be under retailer warranty and then revert to Gigabyte for the rest of the time.
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but have you heard of this going into rma and got replaced or is it just a thing that i have to live with?
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I haven't actually heard of this particular problem on a GPU but I wouldn't live with it :-\ I would certainly advise you to RMA it ASAP ;) The thing is the board isn't performing as described so it is faulty, ipso facto.
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Yeah thanks. The retailer shop here is not willing to take the card and exchange it and their excuse is that they sold many of these cards and all of them had coil noise and there´s nothing wrong with them, I find it hard to believe that people have just accepted that flaw in the card, this noise would drive me crazy in the end
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Well good luck and let us know how you get on please.
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Hi
Could you please provide me with exact model name (GV-...) of your card?
Is this possible you can record this sound (maybe with video) and upload it to internet?
Have you tried to change the PSU?
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Are you absolutely sure that it is coming from the graphics card and not the motherboard/PSU?
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Hi Runn3er thanks for taking your time to help me,
The Model number is GV-N285UD-1GH,
We have tried puting the card in 6 computers and also tried 8 other psu, and the sound is still the same, i install a GTX 465 in my computer and the sound was gone so we tried the other computers,
Here is a sound clip recorded through Pro Tools with a professional grad mic:
http://player.soundcloud.com/player.swf?url=http%3A%2F%2Fapi.soundcloud.com%2Ftracks%2F5478937&show_comments=true&auto_play=false&color=ff7700"></param> <param name="allowscriptaccess" value="always"></param> <embed allowscriptaccess="always" height="81" src="http://player.soundcloud.com/player.swf?url=http%3A%2F%2Fapi.soundcloud.com%2Ftracks%2F5478937&show_comments=true&auto_play=false&color=ff7700
And here is a two videos record with an iphone:
http://www.twitvid.com/player/WPLNN
and
http://www.twitvid.com/player/W4GZT
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I am afraid your first soundclip isn't working.
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it's working for me, but here is a link to it then, http://soundcloud.com/arnisteinar/sound-25 (http://soundcloud.com/arnisteinar/sound-25)
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Certainly doesn't sound healthy. The card needs to be returned for RMA. It sounds as if something could be shorting at a high frequency.
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The card needs to be returned for RMA.
Agree.
Davian, thanks for recordings.
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Where should i send the card?, i can't find any rma form on giga-byte.co.uk.
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So your dealer rejects to accept this RMA claim?
You are from Iceland so you won't find RMA information for this country here. But I may check it for you internally if you wish.
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Yeah they are rejecting it. it would be cool if you could check it out for me
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Hi Davian
As I have found RMA from Iceland is serviced in Germany. Please contact them to find out how to arrange this directly:
http://ggts.gigabyte.com.tw/tech.asp?Country=Germany&Product=&Country2=&IsEng=Y
Phone numbers are listed here:
http://www.gigabyte.de/Company/ContactUs.aspx?CompanyWebPageID=6
If any more problems with servicing this VGA please do not hesitate to send me PM.
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thanks ;D
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Edit:
So they rejected the rma, so i asked around and i found out that the retailer shop i bought the card in is buying the cards from USA, so I'm going to try to contact them and see what i can do about this
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As runn3R said PM him again and he will see if there is anything else he can do. Maybe he can help with the USA contact.