Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: onemilimeter on September 21, 2010, 08:31:11 pm
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Just bought a Hotway Probox 3.5" USB3.0 HDD Enclosure (http://www.hotway.com.tw/products/hdf-su3.htm). It's connected to the USB3.0 port of Gigabyte X58A-UD3R (Rev. 1.0). The system detects the HDD enclosure and installs the driver successfully. However, the harddisk in the enclosure is not seen at My Computer. The OS of my system is Windows XP Pro 32-bit. The harddisk in the enclosure is Western Digital Caviar Green 1TB (WD10EADS-65M2B0).
Troubleshooting done so far:
[1] Test both USB3.0 ports on the UD3R and the problem is not solved.
[2] I can hear that the HDD in the USB3.0 HDD enclosure spins when the power is on.
[3] The Western Digital Caviar Green 1TB has no problem because it can be seen in the My Computer when it's installed in another USB2.0 HDD enclosure.
[4] The USB3.0 controller in the BIOS is enabled.
[5] The cable is USB3.0 cable and the length is about 1m.
Kindly advise if there is anything setting that I miss out to enable a USB3.0 device to work properly with the UD3R.
Thanks.
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Hi onemilimter. It is funny because only today I had the first question regarding USB3 connection and it was with the same enclosure you are using.That OPs drive wouldn't work either. I just got this funny feeling of deja vu. I hope this isn't the start of another epic thread. I always wondered if after the SATA3 and CPU sockets whether USB3 would perform as expected so I guess we are about to find out. ;)
Have you installed the USB3 drivers?
Has the drive been formatted and initialised?
Does the drive power down when not trying to be used? or power up when you try to use it?
Have you tried another cable?
What happens when you hit it with a big hammer? Maybe forget the last one!
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Hi Dark Mantis...
I just about to ask the USB3.0 driver as follows.
Emm... I can't remember if I has installed the "NEC USB 3.0 Driver". How to check if it has been installed? Anyway do I need it?
When the USB3.0 HDD enclosure is connected to the USB3.0 port, "Found New Hardware" appears and some driver installation takes place. But I can't see the HDD in My Computer.
By the way, does the guy use the same USB3.0 HDD external and has he solved the problem?
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I think you got me mixed up with that rich geezer absic. I can't afford a USB3 drive enclosure so I am expecting you guys to smooth the way before I do.
Yes you do need to install the USB3 drivers otherwise it will just revert to USB2. You can check to see if they are installed in Device Manager/USB Controllers/NEC USB etc
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Have you installed the USB3 drivers?
I think the NEC USB3.0 driver is not installed yet. I will install it and see if it helps.
Has the drive been formatted and initialised?
Yes. It's been used with another USB2.0 HDD enclosure without any problem.
Does the drive power down when not trying to be used? or power up when you try to use it?
As I can't see HDD in My Computer, I've not chance to use it. However when it's used with another USB2.0 HDD enclosure it will power down when it's not used.
Have you tried another cable?
Nope because the is the only USB3.0 cable I have. It comes with the USB3.0 HDD enclosure.
What happens when you hit it with a big hammer? Maybe forget the last one!
Well... my hammer is too small to give an impact on it... :)
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I think you got me mixed up with that rich geezer absic. I can't afford a USB3 drive enclosure so I am expecting you guys to smooth the way before I do.
Yes you do need to install the USB3 drivers otherwise it will just revert to USB2. You can check to see if they are installed in Device Manager/USB Controllers/NEC USB etc.
Under Device Manager -> Universal Serial Bus controllers:
Renesas Electronics USB 3.0 Host Controller
Renesas Electronics USB 3.0 Root Hub
Consider installed, I guess. Then, what's the problem? Why the system does not see the HDD?
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By the way, where did absic post his USB3.0 problem? In this forum?
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Have you tried another cable?
Nope because the is the only USB3.0 cable I have. It comes with the USB3.0 HDD enclosure.
It's just there have been a couple of cases where the problem was that the metal part of the plug wasn't long enough to makle a proper connection with the enclosure, pins to short I guess.
What happens when you hit it with a big hammer? Maybe forget the last one!
Well... my hammer is too small to give an impact on it...
Use a bigger hammer....do I have to do all the thinking around here!
Renesas Electronics USB 3.0 Host Controller
On my computer it says NEC Electronics USB3 Host Controller which is what I would expect as it is a NEC chip. I don't understand why yours is different.
No it wasn't absic who had the other USB3 problem I was just joking about him. ;) It was someone today though.
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onemilimeter I found the other thread from today but my mistake it was a different case to yours but if you want to read it : http://forum.giga-byte.co.uk/index.php/topic,2895.0.html
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USB3.0 device should be backward compatible. I connect the USB3.0 HDD enclosure to a USB2.0 port using the USB3.0 cable and it does not work. To see if it's due to cable problem then I connect the USB3.0 HDD enclosure to a USB2.0 port using a USB2.0 cable and it also does not work. It looks to me that the problem is with the USB3.0 HDD enclosure.
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Yes I would have to agree. It might be worth just checking the connections inside the case.
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Reinstalled the HDD to the enclosure and the problem is still not solved. Funny...
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Is the enclosure USB powered or by seperate power supply?
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Is the enclosure USB powered or by seperate power supply?
It's a 3.5" HDD enclosure and thus it needs separate power supply.
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Fair enough although technically the Gigabyte motherboard will supply enough power through the USB3 port to run it no problem.
I take it the power supply part is working ok?
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By the way, do you think NEC USB 3.0 Host Controller and Renesas Electronics USB 3.0 Host Controller are the same? I download the latest USB3.0 from the Gigabyte website:
http://www.gigabyte.com/products/product-page.aspx?pid=3305#dl
http://download.gigabyte.eu/FileList/Driver/motherboard_driver_usb3.exe
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To be honest I haven't heard it referred to as that before. It is a new one on me. Just Googled it and found that apparently they merged in March this year.
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Fair enough although technically the Gigabyte motherboard will supply enough power through the USB3 port to run it no problem.
I take it the power supply part is working ok?
I measured the voltage of the power supply and it's 12.27V. Thus, the voltage is correct. But I'm not sure if it delivers enough current or not. However, I do hear the HDD spins when the power is on so I assume the voltage and the current are both ok.
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It would seem like it then. I take it the drivers are alright too also.
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french page for USB3 problems :
http://www.station-drivers.com/forum/viewtopic.php?p=9865
You can use google translator
Pierre
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It would seem like it then. I take it the drivers are alright too also.
May be I should revert it back to the NEC USB3.0 driver (older version) that comes with the motherboard.
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french page for USB3 problems :
http://www.station-drivers.com/forum/viewtopic.php?p=9865
You can use google translator
Pierre
Oh... sh*it... another chipset problem... I wonder in my case it's the motherboard USB3.0 chipset problem or the USB3.0 chipset in the enclosure.
By the way, is it safe to do the following as suggested by the website given in F5BJR reply above:
You can try to see updates this Three if this can solve your problem:
1) Update the chipset USB 3.0 driver
2) Update the firmware of the USB 3.0 chipset
3) Update Device Driver USB 3.0
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I told you at the start I had a "deja vu" feeling about this ::)
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(...) I wonder in my case it's the motherboard USB3.0 chipset problem or the USB3.0 chipset in the enclosure.
For me it just looks like a kind of incompatibility between MB and this particular USB enclosure.
(...) Update the firmware of the USB 3.0 chipset (...)
The firmware of USB 3.0 chip is included in MB's bios, so all you need is to upgrade main BIOS of the MB to the latest one (F6)
If this won't help then try to contact USB enclosure vendor (Hotway) for help (firmware/drivers update/...).
I haven't found this vendor in our list of USB 3.0 products:
http://www.giga-byte.co.uk/microsite/102/data/mb-usb3-devices.htm
I know for instance that the first external enclosures which has been tested with our MB's were from Bufallo.
It's also worth trying this Hotway enclosure with different HDD an / or with different USB 3.0 MB for checking.
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Hi, i am the guy that you said i have the different problem also with usb 3, and you gave the link to my thread. To tell you the truth it seems to that we have the same problem, it is not that different. I also can not see my hard drive on my computer, and also under usb controller it shows the two renesas drivers that you mention. I dont think the problem lies neither with the hard drive nor with the enclosure enclosure or the cable...
I am saying this because i have a different enclosure (Manhattan) and different (i suppose) cable. The only difference in my case is that the hard drive turns on and off all the time (at least the external case's led does) and after doing it for several times, i get a BSOD. As onemillimeter said, the drive works fine when i connect it to a normal usb port.
Thus i conclude, it is either the chip (renesas) or its firmware, that has the problem.... Did you make any progress?
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It does seem to be pointing that way but we really need more cases to confirm that this is indeed the cause.
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I found one phenomenon as follows:
[1] If the USB3.0 enclosure is powered on when the computer reboot or start from "cold boot", then my system, so far, can detect the external HDD.
[2] However, if I disconnect the external HDD via the "Safely Remove Hardware" icon and try to re-initiate the connection by powering off and on again the USB3.0 enclosure, my system could not detect the external HDD.
[3] It looks to me that the only way to detect the external HDD is to make sure the external USB3.0 enclosure is powered on before the computer starts. But this should not happen to any "Hot Swappable" and "Plug & Play" USB2.0 or USB3.0 devices.
The vendor of the USB3.0 enclosure confirmed the firmware of the USB3.0 enclosure is up-to-date.
Last point:
Updated to latest BIOS F6 and still no luck.
Really disappointed...
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I take it from what you say that you already have USB Storage Devices set to Enabled in the BIOS?
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I take it from what you say that you already have USB Storage Devices set to Enabled in the BIOS?
Yes. I enabled the USB Storage Devices already. I have another USB2.0 3.5" HDD Enclosure and it works fine with my system.
Thanks.
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It sounds like the problem lies in the USB3 drivers which is part of the BIOS so maybe you will have to wait for a BIOS update to be released. I must say I had been waiting for this particular problem to arise ever since the boards came out. It was just a matter of time and people buying into the new standard before the troubles started. Let's just hope they are more easilly fixed than some of the previous ones.
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Have you tried "how to improve compatibility of USB3.0 devices?" in the FAQ section for the GA-X58A-UD3R
It seems to point to a firmware update tool
Link to FAQ
http://www.gigabyte.us/products/product-page.aspx?pid=3305#fq
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Well spotted T774. I hadn't noticed that before. ;)
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Have you tried "how to improve compatibility of USB3.0 devices?" in the FAQ section for the GA-X58A-UD3R
It seems to point to a firmware update tool
Link to FAQ
http://www.gigabyte.us/products/product-page.aspx?pid=3305#fq
Thanks T774. I think the firmware has been included in the F6 BIOS. May be runn3R can confirm it. Anyway, I will give a try and see it will fix my problem.
http://www.gigabyte.us/support-downloads/faq-page.aspx?fid=3465
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new drivers for NEC / RENESAS controller uPD720200 ) --> Version 2.0.20.0
http://www.station-drivers.com/page/nec.htm
Pierre
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Thanks Pierre, that might get some people out of the crap! ;)
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Received a replacement PCB from Hotway and now the external USB3.0 HDD enclosure works fine so far. Hopefully it will give no problem in future.
The first figure below shows the CrystalDiskMark (CDM) of the USB3.0 HDD enclosure attached to USB3.0 port. The second figure shows the CDM of the same HDD enclosure but this time it's connected to USB2.0 port.
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Hi onemilimeter. That's certainly an improvement on the throughput figures! Roughly three times faster. ;D Glad to see that you finally managed to get it working.
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Thanks for keeping us informed onemilimeter
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Hi Dark Mantis l am back with same usb 3 problem
I have same problem l just bought Nexstar twin dock usb 3 dock and when l connect to usb 3 it goes and shows it connected then it unconnects then connects 3 times under devices in windows u see the drives go in and out then out completely and l cannot access drives but if l put it to usb 2 ports works fine, X58A - UD3R ff brand new dock and band new load windows 7 64 still same problem.
also this is a new motherboard as well as l had another problem with RAM frequency which is fixed now with this new board but now l hv found this problem that alot here are having all drivers latest as its new load up.
For all l tried this and it made a change pull cable half to 3/4s out of the back of dock u will have to work out how far u need to pull it out by it then starts working but once u push it all the way in then it drops out so it could be cable for all, but then again pulling it out like this might make it connect up as usb 2 instead of 3.
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Heads up l took the dock back explaining about cable problem, they gave me 2m usb 3 cable from a diff company which is 1m longer, hooked it up pushed cable all the way in and bang worked straight away and has not dropped out, so it seems the cable that comes with NexStar docks are faulty, so l suggest to all if u hv these docks also get a usb 3 cable made by someone else and try it, l would say everyone's prob with drop outs would be the cable that come in the docks box.