Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: CallMark on October 01, 2010, 04:09:47 pm
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Hello
Built the following machine in July no problems....
SStone 500W MODULAR ST50F-230
4GB TW3X4G1333C9A XMS3 CLASSIC
SSUNG SH-S223L/RSMN SATA MULTI
Scythe SHURIKEN big CPU Cool
Intel Core i5 650 3.2G s1156
LIANLI PC-Q07B BLK uITX CASE
250GB WD WD2500BPVT 5400RPM 8M
EW-7811Un 150Mbps SUPERSMALL
Gigabyte GA-H55N-USB3 Mini-ITX
The system was working fine on vga.
Now I've upgraded to hdmi and that's where all the troubles lie.
At the recommended rez 1920 x 1080 the machine will freeze then just switch off.
If I set the rez to 1650 x 1050 it no longer freezes or switches off.
It just gives a blank screen about 6 times an hour.
The bios version is F5
The intel HD Graphics driver is version 15.17.11.64.2202
Tested memory passed with memtest86+ 5 times run
Proc temp at idle is 36 rising to 58 c
System temp is 52 c
Can anyone advise the best solution for this.
Sent an email to gigabyte tech support no answer.
Many thanks in advance for help
Mark
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Hi and welcome to the forum.
It would seem to be a overheating situation on the surface but your temperature readings are not overly high. Have you checked the temps when you get the problem?
Is that the latest graphics driver that you have installed?
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Hi Thank you
Yes it's the latest graphics driver available from intel.
As soon as the issue occurs I reboot and check temps they seem ok.
I ran an intel burn test at maximum which took the proc up to 85 c on vga and it was stable.
It just seems to be when I use hdmi the problems arise.
I read somewhere on the US forums that using an i5 cpu is the problem.
Someone had posted saying that the board works well with an i3 but when an i5 comes near strange things happen.
Any other ideas would be much appreciated
Kind Regards
Mark
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The only other suggestion I can make is to check the pins on the CPU socket and make sure there are no bent ones. There have been a spate of cases recently and not just Gigabyte but all Intel platforms. They are difficult to see but if you are in any doubt just take a couple of close up Macro shots and post them on here and we will check them for you.
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Hi
Thanks for all your help in this. Don't have access to system as it's with end user.
I will post pictures when I get it. However here's an interesting thing the end user has reported.
The cpu fan is shutting down and thereafter the whole system freezes and shuts down.
Any idea why the fan would just stop working???
If you switch the system back on after the shutdown the fan is working again!
Weird
Thanks
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Well the first thing I would check would be the fan itself maybe it's faulty and secondly I would check the BIOS settings for the fan and power savings.
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You could test raising the GPU Voltage in the BIOS a little bit and see if that helps
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Hi!
Did you get this resolved?
I have the same problem with a recent build with i3.
I have the latest bios,and the latest drivers for everything.
Some times the system just freeze and after about 10 seconds it powers off.
Some times i get flickering picture with lots of different colors, i then switch to another input on my TV and go back to the htpc and the picture is correct again.
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Hi and welcome to the Gigabyte Forum.
Your problem would sound like an overheating one. Try checking the heatsink for the CPU and making sure it is solidly fixed down. If you are still running the stock cooler it is quite common for them to come loose.
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I can say it's not a overheating issue. I have read other forums, and it seems it's something to do with power saving options in BIOS that causes the power off's. I disabled the power saving stuff in BIOS (except the cpu fan pwm), and have not had a single power off since then.
Had it been a overheating issue, i should have heard cpu fan going at full rpm's first, but it never did, it only raised a little bit. I still have the fan set to auto, and no power off's.
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I can't say that I am surprised. There a re an awful lot of problems that end with disabling the Power Savings Options. ::)
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@pellegj. Hi, could you post exactly which options you changed in the BIOS to disable power saving. I have the exact same issue with this mobo freezing and shutting off and would like to try your solution.
Thx
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Hi and welcome to the Gigabyte Forum.
Try disabling C1E, C3 etc in the BIOS . If that doesn't help try disabling S1, S3 etc also. If still no joy disable EIST.
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I hope I'm not thread jacking here, I have a very similiar problem.
The system:
Silverstone SG06-450
H55n-usb-3(rev-1)
Intel i7 870
MSI radon 6870 Twin Frozr
Patriot PSD38G1333K 8gb dual channel (currently)
Windows 7-64bit
The Problem:
Built the system (using Corsair CMX8GX3M2A1333C9 8gb dual channel) and it worked great for about two weeks. Then in the middle of WoW (the system's primary use) I get a black screen with a small box slowly bouncing around the screen say something like "not optimal resolution 1900x1200" or something very close. Total lock up, so I powered off. On restart, it won't even get as far as the bios or boot sequence. The three (green/yellow/red) LED's on the mobo light up and stay lit, and after about 5-10 seconds the case power indicator begins to flash. No boot, can't boot from DVD, nada. RMA'd the mobo, and upon rebuilding the system, I got a brief flash of the Gigabyte poster (it looked like the box art) and then back to no boot, solid LED's, flashing case light. Thought maybe it wasn't seeing a HDD, replaced it, no change. Someone suggested defective memory, so I put one stick only in slot one, got one boot, shut it down normally to swap cables and then when powered up, back to no boot black screen. Exchanged the memory for the Patriot and system booted up fine into safe mode, so I rebooted into regular windows and it worked great for about five minutes, then back to same black screen, same bouncing message. Nothing is hot, nothing smells like burnt electronics, all fans are powering up, it seems the graphics card is outputting when it gets a boot...
Any chance it's still a memory compatibility issue and I should change to non-dual channel? Everything seems to be getting power, so I don't suspect the PSU, but...?
Thanks for your time,
-M
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Hi and welcome to the Gigabyte Forum.
On the face of it it would seem to be a graphics problem, as it is telling you that your screeen is running at an unsupported resolution. You haven't said what monitor you are viewing it on but try setting the resolution to the native one for the display. I take it that it is a LCD screen and they have an optimal resolution that they run at best. You can damage hardware by trying to overdrive it.
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I am also facing the same problem. Everything works fine, but when I turn on the full screen mode in few seconds the image freezes and after 5-10 seconds it turns off the cpu.
My configuration is H55N-USB3 - Bios F5 - with an I3, connected to a HDMI port on the receiver - I have been monitoring the temperature with core-temp and temperature is low all the time, so over heating is not the problem.
I thought the problem would be the Power Source, which was 150 W which came with the Cool Master Elite 100 case. I changed it for a 250W power source and the problem still the same.
The problem only happens when I turn on the full screen mode on any application (IE, firefox, chrome, BsPlayer, etc...)
Was anybody able to fix this problem ?
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I know what you will say but for argument's sake can you try a bigger PSU ?
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I'm sorry to say that disabling the power saving options in bios did not fix my problem 100%, but at least it does not happen as often as it did before. Before it could happen 2-3 times a night, and now about 1 time every 2 days, which still is not good, but at least a step in the right direction.
It still freeze for about 10-15 seconds and then power off, nothing in event viewer.
Has anyone with the same problem tried with an older bios version?
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Have you also disabled the Power Saving options in Windows. Set it to High Performance and set the screen to never turn off.
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Yes i have.
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Why don't you try dropping back to an older BIOS version and see if it helps. There is no problem to revert to your current one if it is no better.
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Hi.
same problem. image freeze and PC turns off after 5 second
I try:
change PSU
use internal i3 graphic control or an external ATI PCI-E
change Hard Disk
verify all temperature
install old BIOS (F4)
my config:
i3-530
4GB OCZ OCZ3OB1600LV2G
HDD WD green 1TB
PSU 450W
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Hi
The first thing I notice is that you are using a "Green " drive to boot. This is likely to give many problems as they are not designed as boot drives but as data storage.
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Hi
The first thing I notice is that you are using a "Green " drive to boot. This is likely to give many problems as they are not designed as boot drives but as data storage.
I'm sure that this not could be the problem. I bought the Caviar Green only after two month of continuos sudden power off with my old Seagate SATA 500GB ST3500630NS.
I've tried to reinstall windows two times, but nothing goes well. Sometimes the PC power off 4 times a day, sometimes 1, sometimes when i see 1080p movie on external USB HDD, sometimes when i copy files on the internal one. and sometimes when i watch TV with USB DVB. All these things make me think with hard disk problems, and if the green could be unsuitable for boot (sound strange, I think could be slower non instable) but that is not possible for the Seagate, that worked perfectly for 1 entire year on INVIDIA ION mb
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Trust me the Green drives are no good as boot drives but continue using it if you want to. The choice is yours.
That may not be the cause of your trouble though if as you said the problem was there befopre you changed drives. It could be a faulty/dirty mainds supply. It only needs to drop a bit or fail for a millisecond to reset the computer. Hav you got access to a UPS system you could try ?
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Trust me the Green drives are no good as boot drives but continue using it if you want to. The choice is yours.
That may not be the cause of your trouble though if as you said the problem was there befopre you changed drives. It could be a faulty/dirty mainds supply. It only needs to drop a bit or fail for a millisecond to reset the computer. Hav you got access to a UPS system you could try ?
The causes related to power surges, or unstable power supply was my second suspect (after the hard drive) and I tried two different power supplies (one from a 600W other 400W), both made in reasonable quality. I did not notice any improvement. My main supply is well done and I never had defects in the past. I also believe that sudden drops in voltage, or power problems, would lead to an immediate shutdown of the PC, made by motherboard to protect himself. Instead,the image remains frozen for 5-8 seconds which makes me think of a communication error between some component and the motherboard.
I noticed that the problem always occurs when the CPU load is low, and the disk is in read / write, even if for example you are playing a movie at 1080p on the external USB drive. even, when you copy files in the main drive. Never when the OS is loading.
It could not be a problem with flows between motherboard and SATA / USB? There is a method to test this switch?
off topic: I used a green driver just thinking of a typical use for HTPC, low performance, but with plate that run more slowly, less consumption, and lower load energy. Why not green hard drivers are not suitable for boot? I searched in the internet, but have not found any information to support this theory...
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Hi!
In my opinion all these are attempts to explain away the problem. I have searched a lot on this problem, and found many of users having the same problem with this board. So to me it is a faulty board in some way. If a bios update could solve the problem, i dont know, but i sure hope so, and that gigabyte takes this problem seriously. I bought this board to have in my htpc, but i have now been forced to get another (not gigabyte) board for that, so costing me more money.
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Hi!
In my opinion all these are attempts to explain away the problem. I have searched a lot on this problem, and found many of users having the same problem with this board. So to me it is a faulty board in some way. If a bios update could solve the problem, i dont know, but i sure hope so, and that gigabyte takes this problem seriously. I bought this board to have in my htpc, but i have now been forced to get another (not gigabyte) board for that, so costing me more money.
This is the unmentionable secret.
What makes me angry is that this board is a good piece of hardware, well design and cured in details.
A professional company like Gigabyte can't leave us alone about a problem that can be solved only via software.
I create my HTPC around this board, and after only 7 month I didn't want to send it to an infinitive warranty repair service. (and necessary I will pass immediately to another church waiting to sell the board when it returns from repair service).
I really hope that the technical service (I'm gladly to be a tester for a beta version of new bios firmware) do something, or some smart user with an homemade solution can adjust this problem.
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ok, let's talk about temperatures.
(http://img198.imageshack.us/img198/7382/temperaturese.jpg)
here the list of heating level of all components of my HTPC. Why the PCH is 73°C
(73°C!!?! i Think is too hot for a motherboard part!)
the graphic card °t is very hot (is an ATI fanless), but as I say I've already try using internal graphic GPU of the intel i3. Note how cold is the CPU, thanks to a giant heatpipe by Thermaltake. WDC WD10EAVS-00D7B1 with 47°C is the external Hard Disk.
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again and again and again!
I've tried any attempts but at the end I've only lost my patience... >:(
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For the PCH temperature i think that your CPU cooler not send airflow so around the CPU to the PCH
Test with the stock cooler
Look my old post
http://forum.giga-byte.co.uk/index.php/topic,2559.msg15396.html#msg15396
Pierre
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this motherboard have a lot of problems...
i have this motherboard with:
I3 550
4 gb kingston 1333
hd 500gb western digital blue
palit GT430
cooler master 550w silent
case is a cooler master Elite 360 witha good Air flow with 2x12" and 1x8"
tried with both stocked cpu cooler and with a new Thermaltake SlimX3
this is what happen...
Watching blu-ray movie (1080p) sometimes...almost always,
computer freeze and shut down!
After this if i try to turn on the computer again, it freeze again before
i see the desktop....
so i have to wait at last 1 hour to see the computer start again.
If i start the computer i see the CPU temp around 28° and the
motherboard/chipset temp at 35°....
after 5 minutes cpu temp is always the same and the motherboard/chipset
is around 55/57°!!! Absurd!
Absurd is that the computer freeze and shut down without any reason..message...event...
How i know what is the cause?
BHA!!!!!!!
With my other HTPC (with an asus motherboard and almost the same component) never had a
single problem, never.
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just to know, someone from gigabyte is around?
thx ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
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There are not many times that Gigabyte representatives come on these forums apart from runn3R who is the forum administrator and is here most days.
case is a cooler master Elite 360 witha good Air flow with 2x12" and 1x8"
Can you explain please as it doesn't make sense ??? ???
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case is a cooler master Elite 360 witha good Air flow with 2x12" and 1x8"
Sorry i mean:
1x12" fan (air in, at the left side of the case, just on the cpu)
1x12" fan (air out, up in the case )
1x8" fan (air in, at the bottom of thecase)
hope its better!
Anyway, looks like there is no solution to this, or i'm wrong?
I read in many forum that a lot of peoples have this "strange" problem..."freeze and shut down",
not to mention about the high temp of the chipset/motherboard...!
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Thanks. I understand you better now but I think that your measurements are somewhat off as there is no way you have a couple of 12" fans in your case. It also makes a difference how the fans are configured but your seem to be ok in that respect as you would have a slight positive pressure inside the case which is perfect.
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Thanks. I understand you better now but I think that your measurements are somewhat off as there is no way you have a couple of 12" fans in your case. It also makes a difference how the fans are configured but your seem to be ok in that respect as you would have a slight positive pressure inside the case which is perfect.
yes, there are 2 x 12" fans.
anyway, do you think this'll be fixed by gigabyte?
Its ok that my cpu is at 29° C and my motherboard temp at 57/59° C ??
And of course its not normal that it randomly freeze and turn off...
bye!
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Better su send it to RMA?
or Trash it....??
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When it freezes what is the motherboard temperture then ?
What F5BJR suggests is a common issue when the stock cooler is changed for a more efficient but differently angled heatsink and fan on the CPU. Have you tried replacing the standard heatsink/fan assembly ?
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My chipset is also hot that is normal max is some 100 °C ( i have 54 °C at this time but that is summer !! )
I have added a fan for the chipset and also for my 2 * HD5770 because with my Adaptec RAID long card the path of fresh air is not great for the second graphics card !!
Pierre
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if you have : motherboard temp at 57/59° C
You have a problem with your fan's case or the external temperature is very hot
Pierre
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What F5BJR suggests is a common issue when the stock cooler is changed for a more efficient but differently angled heatsink and fan on the CPU. Have you tried replacing the standard heatsink/fan assembly ?
Yes, same problem!
Thats why i changed with a better one.
This is the first time i have a gigabyte motherboard.
I have 4 pc, 2 for work and 2 htpc, all asus except this one with
gigabyte motherboard.
if you have : motherboard temp at 57/59° C
You have a problem with your fan's case or the external temperature is very hot
Pierre
Do you think so?
Why the "CPU" temp is only 27/29° while the motherboard
temp is at 57/59° C?
Even with the "case Open"?
Thats strange...:!!
If i touch the chipset heatsink is very very very very HOT!
anyway...
could be the motherboard temp at 57/59° C that cause, while watching HD Movie
to freeze and shut down?
I noticed also that if i use windows media player to see the movie looks like all is ok,
if i use total media theater, that use hardware acceleration, it freeze and shut down,
almost all the time.....
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That is your chipset or your motherboard ?
For the chipset that is normal
Pierre
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when i say "57/59° C" is what i see into the bios under "Current System Temperature"!
like in this pic:
(http://www.motherboards.org/images/reviews/motherboards/2098_p5_6.jpg)
(of course this is not my temp!!)
the heatsink i mean (thats really tooooo HOT) is the one on the pic, at the left side near the sata connectors:
(http://www.pcgogo.com.au/images/uploads/MBGIH55N-USB3.JPG)
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Hi
If you are worried about it I would suggest a bit of customising. Add a dedicated fan to cool the heatsink in perticular. Sometimes this is the best way to tackle it.
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That is not a GigaByte error
ASUS Maximus II Formula: 55°C with the same chipset
http://communities.intel.com/thread/9887
EVGA Classified's NB/SB run at about 70 degrees Celsius
http://www.overclock.net/intel-general/500985-x58-temperature-issue.html
MSI X58 Platinum 60 °C --> 76 -- 81
http://forums.extremeoverclocking.com/t310369.html
and sure many others are with same temperature
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If that is a problem add a special cooler for the chipset ( possible to have some 45 °C as me )
**
Pierre
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Thx F5BJR for your suggestions!:)
So if the temp is ok, maybe my palit gt 430 dont work ok?
or "maybe" is the program "total media theater 5"?
Last night i was watching a movie, audio and video on hdmi.
About at the end, tmt5 freeze while i still hear the audio....lol.... and i had to
force to close the program.
Thats happen too often!
maybe i have to try another player...like pwerdvd 11.
or maybe i have to upgrade my gt 430?
*sigh*
my other htpc is almost the same, asus motherboard, i3 550, 4gb ddr3 kingston,
but i have a palit gts 450 and never had a single problem...using the same program, tmt5.
dunno what to think about now...confused...busted! :(
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Sometimes these things don't seem to follow a logical route and as in your case will work fine on one machine and give a load of grief on a similar one. Just computers for you! ::)
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i know....i have 4 computers... :-\
maybe i need a total break and
open a little bar on a tropical island... lol ;D
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Hey if you need a partner for the bar just shout! ;)
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At the end, finally the "right solution" for this motherboard with serious hardaware problems: >:(
I found a "dummy" that buy my motherboard.
Luckily I lost in 6 months only few money.
So I advise all the unfortunate owners to do what I done: SELL IT!! and switch to other brands (that works PERFECT with all my other hardware, WD green include!!!)
goodbye forever Gigabyte, goodbye...
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hello "excellent" job of a gigabyte, I managed to kill the processor (i7 870) to the motherboard, did a nice little hole in one of the feet. I do not buy more gigabyte motherboard
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hello "excellent" job of a gigabyte, I managed to kill the processor (i7 870) to the motherboard, did a nice little hole in one of the feet. I do not buy more gigabyte motherboard
Hi
I suspect that you were overclocking it at the time and if so can hardly blame Gigabyte for your problem! This does happen on occasion and usually it is when the board is overclocked and overvolted and then the CPU lands can burn out.
Can you post a picture of it please?
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hello "excellent" job of a gigabyte, I managed to kill the processor (i7 870) to the motherboard, did a nice little hole in one of the feet. I do not buy more gigabyte motherboard
Hi
I suspect that you were overclocking it at the time and if so can hardly blame Gigabyte for your problem! This does happen on occasion and usually it is when the board is overclocked and overvolted and then the CPU lands can burn out.
no overclocking, all the default settings.
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In that case please post some photos of the damage to both the socket and CPU then.
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In that case please post some photos of the damage to both the socket and CPU then.
the socket does not show anything, just a few seconds felpörgeti the fans and it is. I sent back to the shop the motherboard, the processor so I can not guarantee to send out
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Thanks for that but the quality is far to poor to see any detail. If possible can you take a better photo(macro mode) and of the socket please.
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were similar problems in the previous post, the first factory intel cooler restarted or shut down the machine, followed by a copper tube cooler longer, (World of Warcraft), but again, Crysis 2 has stopped the machine, a lot of testing and temperature monitoring I noticed that the (north Bridge), an extra warm with fan is less than the machine stopped. it seems too little to north bridge ribs
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Thanks for that but the quality is far to poor to see any detail. If possible can you take a better photo(macro mode) and of the socket please.
tomorrow I can do a better image processor, the motherboard is sent back to the shop
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Ok thanks.
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hello now managed to do a better picture
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That's a much better picture. It has definitely been caused by arcing. It is a shame that the motherboard has been returned as it would seem to be a bent pin that has caused the problem.
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the machine is turned off for 10 minutes and after that it did not want to go, not even the fans. hut after the extraction was not inclined spike
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hut after the extraction was not inclined spike
I am sorry I don't understand what you are trying to say there.
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I'm sorry, google translator, the point is that the motherboard does not show anything
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It would have to show a burnt pin at the very least as it couldn't do that damage to only one side of the connection.