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Questions about GIGABYTE products => Graphic cards => Topic started by: bunty on October 30, 2010, 05:46:02 am

Title: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on October 30, 2010, 05:46:02 am
ive just got a new card for my pc ati 5870 and when i try to watch any ytube or anything on media center i get like a flashing or flicking over the bottom half up to sometimes the whole screen and sometimes its worse if i move the mouse but it will do it even if i dont like what i am watching with lines running threw it..

i have tryed a format and after reading as many forums i can find disabling things in ccc and refresh rates and such but nothing has helped it was working fine up till i put my new card in but i did notice the new 10.10 drivers had just come out also and another thing i noticed its only happening on my second screen but i can be watching on eather one for it to happen any help would be wonderful its driving me mad trying to fix it

i played world of warcraft for a few hours and also put the mc on with the tv playing on it and i didnt see the flickering or flashing at all but 2 times when the game was loading a dungeon but as soon as i turned the game off it was at it again just as bad




OS windows ultimate 7 64 bit
CPU intel core i7 870 @293GHz
Motherboard asus P7P55D-E LX
Memory Corsair 8GB (2x 4GB) XMS3 Dual Channel Kit - PC-10600
Graphics Card ati radeon 5870
Monitor(s) Displays syncmaster 24inch and a asus 22 inch
power sup icute 850w
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on October 30, 2010, 10:07:44 am
Hi and welcome to the Gigabyte Forum.

There are a couple of things to try, firstly check for latency problems using dpc latency checker downloadable from here:

DPC Latency Checker    http://www.thesycon.de/deu/latency_check.shtml

Secondly load the new drivers as the presetn ones are known to be problematic. The 10.9 drivers have caused some people no end of problems and they have had to revert back to older versions.

Thirdly try checking the cable to the second monitor or even changing it if possible.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on October 30, 2010, 01:21:20 pm
hi and thank you so much for the reply i just down loaded the program you said to try and got all good ...
i was trying a few things today and noticed i can get the affect to go on to the other monitor but not as offten as the second and trying another monitor was the first thing i tryed the drivers i installed were 10.10 as soon as i got the new card i went looking for the new ones the only driver that may have been installed would have been windows one if any .. i have just changed the cords all ok and removed and put all the cards and cords in my pc i am thinking ats the drivers its just that i formated and had a fresh install after i got the problem mabye i should just try that again lol
this link shows what my monitor is doing but this is not myn i just looked till i found one that looked the same http://www.youtube.com/watch?v=cR6J-6QcbNU&feature=related  and i hope its ok to post this if not im so very sorry just didnt think i was explaining myself
thanks in advance for any help
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on October 30, 2010, 01:30:58 pm
No problem with posting the link as long as it is to explain your problem. I would say it is a driver problem after looking at the screen effect but if you are already running the latest there is only one way to go and that is backwards. Try 10.8 or before but not 10.9.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: absic on October 30, 2010, 01:46:12 pm
Hi there,

sorry to throw a spanner in the works but I have just updated the drivers for my Sapphire 4850X2 to the ATI 10.10 drivers, and can't replicate your problem at all. I am running 3 monitors 2 LG L194WT-SF and 1 LG L1715S.

I have tried using Windows Media Player, ITunes, Media Centre, VLC Player and all of them are playing perfectly in Windows 7 Ultimate 64 Bit.

What software are you running?
Does the problem occur when you are watching videos stored on your Hard drive or from a TV or Video Stream via the Internet?
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on October 30, 2010, 10:37:53 pm
hi and thanks again it only happens when i try to watch anything on you tube or on media center be it tv or vidios i can use vlc for vidios no problem and if i play world of warcraft and try to use media center it also works fine that i found really strange.. b4 i got my new card i had a 4870 and i was having no problems i cant recal what drivers i was using for that card i am thinking of formating again and trying older drivers as i have tryed everything else i can think of .and as for games the card is working wondefully well i just max all setting and go lol
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on October 30, 2010, 11:00:34 pm
Try disabling the power saving modes in the BIOS and see if that makes any difference. Often these settings can cause problems similar to what you are describing.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Wonderwrench on October 31, 2010, 12:09:57 am
It sounds like the the GPU clock speed issue some people are having with the 5000 series cards. The HD 5670 in my HTPC had the same problem playing some video sources. What seems to be happening is the clocks are not being increased like they should when playing video. I fixed this problem by creating a custom profile in CCC. To do this you need to enable Overdrive and then save a new profile but do not enable it yet, example name "Video". Then find and edit the 2d clocks in the new profile using notepad. Example Video.xml. It should be located in C:\Users\"you"\AppData\Local\ATI\ACE\Profiles. Once done choose the profile and set it as the default profile. This is going from memory so the procedure may not bo 100% accurate. See screen shot below. Note using this workaround will raise GPU temps and power draw when in 2d mode.

(http://i156.photobucket.com/albums/t25/wonderwrench/Misc/xml.jpg)
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on October 31, 2010, 01:13:01 am
tryed both the bios and the ati edit with no change think im going to format and reinstall drivers and wait for a another driver to come out and cross my fingers that helps ... but when i was looking in the bios i did find my cpu was over heating and was hopping this might be the problem but i resat the heat sync with no change ....
format done and with just the windows driver installed the same problem cat 10.8 same problem
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on October 31, 2010, 08:02:11 am
When you said that your CPU was overheating what temperature was it?

Also how long did you run the latency checker for?
Did you leave it running when you were having the problem?
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on October 31, 2010, 10:56:03 am
it was getting up to around 70 b4 i had a look at what the problem was and ithe fan had come lose i hate stock fans but didnt relise my after market would not fit my new mb as for the test i ran it for about 30 mins and i ran mc while it was going .. its still strange to me that when i am playing world of warcraft it dosnet do it at all unless the game is loading another area
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on October 31, 2010, 10:58:55 am
You didn't answer my question exactly.

Did you leave it running when you were having the problem?

It could be that the hard drive has something to do with the problem as that would explain why it happens when you are accessing the drive for another level.


Also did you clean off the old thermal paste and renew it when you reseated the heatsink?
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on October 31, 2010, 11:02:29 am
sorry yes when i use media center is when i have the problem im running it now with the problem happening and for the firt time while im typing ive just got one red spike yes i replaced the paste
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on October 31, 2010, 11:05:29 am
Right then so you do have a latency problem. Leave it running for a while and try all sorts of things that you would, normally do and keep an eye on when you get the high bars.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on October 31, 2010, 11:12:59 am
looks like when im loading web pages im getting a few yellow spikes and high green but nothing else making a difrence 2 big red spike when i started a download from a web page
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on October 31, 2010, 11:27:43 am
OK that was the easy bit ;D

Next you have to find out what is causing the latency.  It can be hardware or software.

Go into Device Manager and then disable anything that is not required to run the system. Then try runnning the latency checker again and see how it goes. If you cannot make any high bars then one at a time enable the devices that you disabled just now, checking all the time. This way you should eventually come to the culprit.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on October 31, 2010, 11:42:46 am
it seems its the network adapter when i disable it there are no red bars but i still have the flashing screen
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on October 31, 2010, 11:47:36 am
Right well you need to see if you can find drivers for the LAN/network adapter that will work better. You may be able to update the ones you have got or if not try some slightly older ones.
Make sure that is the only thing that is giving you problems though. Just because it is the first you've found doesn't mean everything else is fine.

Don't worry about the flashing screen for now, deal with one problem at a time or you will just get bogged down.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on October 31, 2010, 11:50:42 am
yes i will thanks :) ill go to bed and try in the morning with a clear head been trying to hard lol thanks for your help im sure ill be back on here in the morning
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on October 31, 2010, 11:53:06 am
No problem I will be here. ;)
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on November 18, 2010, 08:26:33 pm
ok ive spent a few weeks trying difrent things got some new ram divers and such but nothing has worked yesterday i installed the new 10.11 drivers and now i get the problem when i scroll my mouse in say internet explorer sand the flashing covers more of the screen more of the time i also have noticed this may or may not be related that sometimes when i scroll my nouse i can hear a noise its not comeing from the mouse but the speakers i think  have a cordless mx revolution mouse and a g19 keybord that both have there own softwear and there is still no problem when i have wow running and play with the other stuff
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on November 18, 2010, 08:37:57 pm
I am sure this is not what you want to hear but I think the only way we are going to get to the bottom of this is to strip the system and rebuild part by part outside the case. I would also recommend a format and complete reinstall of the OS and drivers. If you are up for this then post back and let me know.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on November 18, 2010, 08:45:56 pm
format and rebuild is easy for me i dont have a problem only thing is i tryed that twice b4 i even started to troll the forums lol mabye 3rd times the charm
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on November 18, 2010, 09:17:29 pm
Ok then if you want to we can start tomorrow as it's getting a bit late here to make a start now.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on November 18, 2010, 09:21:23 pm
no problem only 8 20 am here time clash much rofl :)
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on November 18, 2010, 09:33:32 pm
Yeah I know! It's always the same problem when I am gassing to an Aussie. I will be here fairly early in the morning though so I will PM you when I come online.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on November 18, 2010, 10:11:09 pm
The first installment just to save some time.

Make sure that you observe anti-static precautions.

Lay some cardboard or something similar that is non-conductive on the worktop and remove the motherboard/CPU/heatsink/fan/buzzer/one stick of memory and PSU from the case and put it on the cardboard. Now I know you haven't got any graphics but try and boot. The system should try and then fail emitting a series of beeps. Please post what sounds it makes.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on November 19, 2010, 03:29:35 am
ok i wanted to format b4 i did anything else and i found something out when i had fresh install just booted b4 any updates there was no flashing when i watched you tube only after it did 4 updates did it start to flash
Driver update provided by ATK for support of ATK0110 ACPI UTILITY
ATI Technologies Inc. - Display - ATI Radeon HD 5800 Series
Security Update for Windows 7 for x64-based Systems (KB979309)
Security Update for Windows 7 for x64-based Systems (KB978601)
so im thinking its totaly driver related
i have installed 10.11 and its still flashing
also i just tryed to play around a bit with ccc when i over clocked my high prof memory clock settings it got way worse was doing it with just internet explorer open so i reset to factory defults and unclicked enable ati overdive and it went back to only playing up when i watched utube
oh and one monitor no flicker tested both
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on November 19, 2010, 09:29:42 am
i downloaded msi after burner and have been watching the memory clock MHZ they drop to 800 when i watch a you tube vidio but are a stable 1200 the rest of the time when i watch tv on media center there up and down between 900 and 1200
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on November 19, 2010, 09:57:20 am
Hi

The problem does indeed seem to be software based and so I would agree that there is no point in stripping the system out. I would steer clear of any overclock at all until you have the system stable at stock clock speeds first.

Do you have access to a different GPU that you could try? Prefereably an nVidia one. That would allow us to eliminate the ATI drivers and console from the equation.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on November 19, 2010, 10:11:16 am
i have a ati 4870 in my sons pc my old one that was working fine b4 i *upgraded* lol and the crappy one he had not sure what that one is but i will have to wait till the morning to have a look as he is using his pc atm and i never over clock on what ccc has as defult i was reading some posts today and they all seemed to point to the clock mhz playing up or not enough power i have 850 wats but its only a icute psu
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on November 19, 2010, 10:27:46 am
It would be worth trying either of the older cards just to see if it makes any difference. A different make would have been ideal but if you don't have access to one then that is a mute point.

I am not personally familiar with the icute PSUs but I know from my forrays onto the Australian Whirlpool Forums that they are not exactly looked highly on. A decent PSU is one of the most important things on the build.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on November 19, 2010, 10:40:42 am
yes at the time i my power sup had just died and it was the only one i could get and has worked fine since but i did just upgrade my cpu vid card mb and ram do you think that could be the problem its just not suplying what it needs? anyway to check that out? i cant say for sure if i upgraded drivers but i was using my 4870 for about 2 weeks with the new setup b4 i upgraded the vid card that was the last thing i added
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on November 19, 2010, 12:29:22 pm
These new cards do use a lot of power and more than most people realise especailly on boot up. If you can try a different PSU that is a bit more powerful it wouldn't be a bad idea.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on November 19, 2010, 10:53:25 pm
well i just tryed the 4870 in my pc no stuttering worked perfectly and i did notice there was no  memory clock MHZ drop it was a stable 1000 at all times but i did try my card in the other pc and it did stutter in that as well but in saying that theres less power in that pc than min so that doset rule that out now that ive put my card back in its stuttering when im in internet explorer and sitting at 900 mhz
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on November 20, 2010, 04:02:01 am
so i was just about ready to pull my hair out nothing was working tryed all the fixes i had found on the forums... so i went back to the gigabyte web page and look at support again and found  
The screen will occur black lines flickering while using dual displays
 2010/11/01  
 Kindly update BIOS to the latest version to solve this problem. If you are not sure which version to update, you can click here for detail.  

so i flashed the bios and it was still flashing so i thought i will try one of the other fixes as well and disabled ati overdive and finally i have no flashing fingers crossed i have fixed thank you for all your efforts this has really pushed me to my limits and frustrated me to no end :)
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: Dark Mantis on November 20, 2010, 10:32:33 am
Well glad to hear that you finally managed to find a fix for the problem.  Personally I am not a great lover of these extra programs that are supposed to make overclocking etc easier. They inevitably seem to cause more problems than they fix.
Title: Re: stuttering or flickering parts of screen GV-R587UD-1GD
Post by: bunty on November 20, 2010, 11:17:01 am
yeah i never overclock my card or even want but when i install just the driver i seem to have problems with wow and ccc seems to fix them so ive always installed it.. was really frustrating when i could finally see what the problem was but had no idea how to fix it  :-\ ..its working now but the fact that i cant enable ati overdrive is frustrating as it feels like a bandaid rather than  a fix but again cheers for the help :)