Official GIGABYTE Forum
Questions about GIGABYTE products => Graphic cards => Topic started by: nero041001 on November 02, 2010, 01:55:45 pm
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Hi, i'm a long time reader first time poster and have bought many Gigabyte products over the years, and am really enjoying my new graphics card.
However it states on my receipt that it should include a promotional code for a free copy/download of H.A.W.X. 2, but I did not have the code in the box nor was I emailed the code.
I ordered the card with my mother and bought the card from ebuyer, and they have stated that they cannot do anything about it.
I tried looking for an appropriate support line to call or email from gigabyte, but they only had technical support which is not the right section for this type of query.
Can anyone advise me on who/how to contact?
I have screen grabbed my proof of purchase/receipt (personal details removed for security reasons, but I can forward the orginal to a proper gigabyte email if I could find one to proove, and can also send the serial number etc....):
(http://img.photobucket.com/albums/v200/nero041001/MISC/ebuyerorder.jpg)
I'd be very greatful if a member of the Gigabyte team or anyone can help.
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Hi there,
try sending a PM to runn3R the forum moderator. He should be able to help.
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Hi there,
try sending a PM to runn3R the forum moderator. He should be able to help.
Thank you very much, I have sent a pm and currently awaiting a reply.
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I had a reply from runn3R yesterday and have now emailed him the gpu details and receipt ,as requested, and awaiting reply.
If he cannot get anywhere I will have to take this back to ebuyer (whom I usually have no problems with) or gigabyte customer service and possibly the office of fair trade as the goods are obviuosly not as described.
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Don't worry I am sure runn3R is onto it but he is a bit busy catching up this week after the hectic week he had last week. ;)
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Don't worry I am sure runn3R is onto it but he is a bit busy catching up this week after the hectic week he had last week. ;)
He's been in contact with me, and gigabyte are looking into it, so hopefully it'lll be resolved soon.
I have tried ebuyer again, but they don't seem to want to do anyting, so I'll just wait to see what gigabyte has to say now :)
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I am suprised at Ebuyer though because of all my dealings with them in the past they have been brilliant and only too quick to help. :-\
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I am suprised at Ebuyer though because of all my dealings with them in the past they have been brilliant and only too quick to help. :-\
I'm a little suprised with them as I have used them for many years since I started building my own systems with hardly any issues, it's few and far between that I ever have a problem with them. Even knowing that I have proof they don't seem to want to do anything.
I'm in discusion with runn3R though, and it's being checked with gigabyte, so if they can't do anything I'll be bringing in the office of fair trade with ebuyer as the product is not complete without having the voucher which is stated.
I'm sure it'll work out with either gigabyte or ebuyer in the end, I have tried ebuyer a couple of time's which is why I had to seek out advice here. At least it's being looked at now.
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The vouchers for the game are automatically added by Ebuyer (not Gigabyte) to the order when a customer purchases a qualifying card (unless they placed the order before the promo began).
Customer support team of Ebuyer will contact nero to solve this issue
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I have sent you a pm with the additional required information.
I am now currently awaiting mail from Ebuyer and will update the thread with the outcome, and weather or not I have had to turn the case to the office of fair trade.
I doubt I will have to do take this course of action, as ebuyer are usually very good and have been for most of our purchases.
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Well it seems that Ebuyer are taking their time over this one, so if we haven't heard anything by the end of today, since my mother couldn't get anywhere I'll be getting on the phone to them and requesting an RMA on the basis that the goods were not as advertised.
Failing that they will have the office of fair trade to deal with, and We'll (for the first time from ebuyer) be taking our buisness elseware, as the service on their part is deemed unacceptable.
Sorry to be blunt about it, but when I have paid for something I expect to get exactly that, the goods as described, and not be messed about by the aftersales team.
tris
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Whilst I agree with you regarding the getting what you paid for part I think that the probable cause of Ebuyer dragging the ir heels is that as with any software they want to make sure that it hasn't been registered/used before agreeing to a replacement. This type of thing is open to abuse and even though I am sure your claim is valid there must be many times where this is not the case.
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Ah yes, I see what you mean. Anyone could claim that they didn't recieve their voucher, which is not the case with me I can assure you. I wonder if there is a way that I can prove it?
I have an ubisoft account so I guess they could check with them, but I doubt it under identity protection.
We'll just see how it goe's I guess.
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Maybe it would help if you approached Ebyer and said that you understand the position and is there any way you could help verify the situation. If nothing else it shows good faith.
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My mother and myself have both tried getting email responses and heard absolutly nothing, and also tried phoneing them (at 10p per minute) to explain and quite simply they don't appear to care.
I for one cannot believe it as their customer services are usually second to none.
We will be taking the case to the office of fair trade as the goods are not as advertised so they will either supply us with what else was stated part of the order, or they will need to supply an RMA for a full refund as the goods supplied did not match that which was advertised.
In the mean time I'll keep any part spending to Scan computers whom I have yet to have a problem with, as ebuyer's non compliance is unacceptable when it clearly states that the code is to come with the card.
tris
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I can't say that I blame you and would probably tackle it that way myself. Please let us know how it pans out. Good luck.
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I can't say that I blame you and would probably tackle it that way myself. Please let us know how it pans out. Good luck.
Thanks mate, I will let you know :)
tris
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Hi nero
I have contacted ebuyer again and they will ship the game voucher to you.
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Well done runn3R! I am sure that he will be very happy that the situation is going to be resolved. ;D
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Hi nero
I have contacted ebuyer again and they will ship the game voucher to you.
Thank you very much.
I will be sure to let you know when it arrives safely.
Well done runn3R! I am sure that he will be very happy that the situation is going to be resolved. ;D
I will be very happy when it arrives :) I'm just glad it is finally making some progress and I am very happt for the help.
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Well,
I received my Gigabyte GTX 460 768 on the 15th, and guess what, no games voucher. I sent eNote and got this reply
We have replied to your eNote, number *******, as follows :
Dear Sir / Madam,
Thank you for your contact with our Customer Support Team.
I believe there should be a code or a piece of card in the manual with the code on it. It will tell you where and how to use the code.
I hope this helps
Kind Regards,
Lee
Ebuyer Customer Support Team
There isn't anything in the manual, and there wasn't a card either.
I've let eBuyer know again today I haven't got a code, so I'll wait and see what they say.
Steve
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Hi and welcome to the Gigabyte Forum.
Well I can only advise you to contact ebuyer again. If this will not help then contact runn3R by PM and give him all the details. It is possible I suppose, that there was a batch that were missing the card and with all the details he should be able to find out quite easilly.
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Got the vouher through the post today, so a big thanks to runn3R for sorting this out and to Dark Mantis for introducing me to him :)
I'll download this tomorrow, and again thanks very much for the help and support.
tris
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Just got an enote from eBuyer saying they are sending me the voucher through the post.
Syeve
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Good, I'm glad to have helped sort it out for you and hope you enjoy your new game ;)
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Just got an enote from eBuyer saying they are sending me the voucher through the post.
Syeve
Excellent outcome too. This is the best way of tackling this problem on the few times it does happen is to go back to the retailer as they are your point of contact and they are really the ones to help sort it out. ;D
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Hi nero041001 and Qwghlm
It's good to hear that your problem has been solved
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It arrived today, a 160mm x 110mm voucher in an 230mm x 160mm envelope in a 260mm x 200mm Jiffy Bag and sent recorded delivery by Parcel Force.
Wonder how much that cost!
Would have been easier just to send me the code by email...
But at least I have got it.
Steve
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Nothing is too good for Gigabyte customers ;D
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Nothing is too good for Gigabyte customers ;D
Mine was sent the same (downloading now)
Though I expected the post man to walk down a red carpet accompanied by a waiter offering some top class french champaign ::)
tris