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Questions about GIGABYTE products => Motherboards with AMD processors => Topic started by: biggyk on November 06, 2010, 05:47:38 pm

Title: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 06, 2010, 05:47:38 pm
Hey all,

Got a problem I have been dealing with for over a month now. I emailed tech support in the US since im in Canada but since I found this forum I thought I would post my problem and just get some ideas for you guys if you dont mind. Here is what I wrote to support:

For about 2 months I have been fighting with bsod, freezing, cold boot errors and faulty Lan adapter. Im have been trouble shooting many things such as hard drive, ram, video card, anything I could think of.

I sent in my ram thinking that was the problem and got it back today and still doing the same thing. I figured maybe there was a problem with the mobo because of the lan adapter not working for a bit. Newegg will not do anything for me because its been passed a month.

I have looked at tonnes of reviews on the newegg product page and it seems that alot of people are having the exact same problems. All my drivers are up to date and everything is secure.
I dont know where else to look. As I type this on my laptop I am watching my computer bsod restart and do it over and over. Sometimes it would give me an bios error telling that it failed to boot because of overclocking. I am running all stock and I am sure my ram timings are fine.

I used the Linux Knoppix live dvd to test to see if maybe it windows 7 causing problem but it froze in Linux too.

On cold boot I could run for a few hours then non stop errors for the rest of the day. The computer is useless atm. Please help
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 06, 2010, 06:05:09 pm
Hi and welcome to the Gigabyte Forum. We don't discriminate against Canuks here so no problem.

As you have already found out this seems to be a reasonably common problem but the trouble is often the underlying fault is different so that doesn't help much.

I take it from your post that you have already updated the BIOS. If so what program did you use to do it?

What BIOS version are you now running?

What is the revision of your motherboard?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 06, 2010, 06:19:27 pm
I havent update the bios at all. The mobo Rev1.0 and bios is F3 I think. My buddy haas pretty much the same setup as me including exact same mobo and he is not having any problems.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 06, 2010, 06:35:55 pm
Right then in that case let's update the BIOS to the latest version using the QFlash utility that is part of the BIOS. The latest version we have on our site is F4 so unless you can find a newer one use this.

http://www.giga-byte.co.uk/products/product-page.aspx?pid=3320&dl=1#bios

If you don't have a floppy drive use a USB pendrive instead. Are you competent to do the update if not there are notes on out FAQ page.

http://forum.giga-byte.co.uk/index.php/topic,2441.0.html

When you are ready and get to the home page of QFlash disable the option to keep DMI settings before doing the flash. Once completed load optimised setup defaults and change your boot drive etc to suit.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 06, 2010, 06:47:17 pm
okay so diable DMI settings, load optimized defaults and then flash to f4?

I dont have a usb pen drive, but I have a floppy drive hanging around I can plug in and see if it can get that to work.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 06, 2010, 06:53:03 pm
OK thats fine. Now can I remember what a floppy drive looks like......?

Quote
okay so diable DMI settings, load optimized defaults and then flash to f4?

Actually dsable DMI, then flash BIOS and then load optimised settings.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 06, 2010, 06:54:38 pm
ok thanks, il have to find a usb drive because i dont have a floppy
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 06, 2010, 08:52:42 pm
Okay bought a usb flash drive and updated successfully. Well see how she goes. Like I was saying, It might be a bit till it start messing up again but once it does its non stop.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 06, 2010, 09:26:23 pm
Well just keep in touch and we can work through any more problems you have I'm sure. ;)
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 06, 2010, 09:47:01 pm
What does optimized defaults do? Does that effect my ram timings?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 06, 2010, 11:04:52 pm
It puts all of the settings back to their original optimum state. Yes it will affect your memory settings if you have altered them from stock ones. If you are using XMP then just enable it again.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 03:25:01 am
I was fine since we talked last but I played a game for about an hour then went back to desktop. Few mins later, it restarted, now its going crazy. Bsod, freezing and restarting. Cant stay logged in for 5 mins. I have NEVER crashed during gameplay, always after I play. My temps seem nominal. Just as I thought it was good. lol but then again this is way I deal with. Its good for a while then non stop craziness.

How long does gigabyte take to answer a support ticket?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 07, 2010, 09:17:45 am
GGTS normally takes a week to ten days but it may be that your question will be answered locally if so it may well be quicker.

What was the code on the BSOD?

The next thing I would suggest is to run Memtest86+ on your memory modules one at a time for at least 10 loops each. If you have any errors the memory is faulty.

Memtest86+    http://www.memtest.org/
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 03:44:10 pm
I just got a new pair of ram back from the manufacture because I figured my old ram was faulty. I didnt run memtest then for 10 passes before I will do that now. It was 2-3 I would do it for. They said they test before they ship but who knows.

the bsod is never the same, if I recall it was a 1E.

Ws also reading this post,I usually run at 1600  9-9-9-24 as to what gskill tells mes too.
http://forum.giga-byte.co.uk/index.php/topic,2515.0.html
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 07, 2010, 03:53:15 pm
As you have noticed it is dangerous to the CPU to run your memory at anything more than 1333 speed. I would advise you to take notice of this. Running at more than this speed can cause damage to the processor. You can pull the speed back on your memory and tighten the timings instead. The other option is to increase the speed of the processor and decrease the speed of the memory.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 03:57:22 pm
Well thats weird and I dont know why my mobo is rated for 1600 and no warning. Il still test the ram.

Is my cpu messed up then?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 07, 2010, 04:03:22 pm
Hi there,

Your Mobo specs state: Support for DDR3 1666(OC)/1333/1066 MHz memory modules the default is actually 1333MHz.
I can't see anywhere through this thread what CPU you are running if you could post back with that detail it would help.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 04:04:54 pm
oh yes my apologies. Im running Athlon ll x3 445 3.1ghz
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 07, 2010, 04:10:19 pm
Hi there,

Just double checked the specs for your CPU at AMD and it states: X3 and X4 - Support for unregistered DIMMs up to PC2-8500 (DDR2-1066MHz) -AND- PC3 10600 (DDR3-1333MHz) ( Link: http://www.amd.com/us/products/desktop/processors/athlon-ii-x2/Pages/AMD-athlon-ii-x2-processor-model-numbers-feature-comparison.aspx )

I would recommend that you re-set BIOS to optimized defaults and leave your RAM at 1333MHz. If you are still having the problems, after you have done that, then yes, there could be a problem with the CPU.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 04:13:02 pm
Ya I did that right after I updated the bios. Played a game for an hour or then when I went back to desktop which is usually went stuff happens it restarted non top. But i bet I could use it for bit right now since its been off all night.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 04:17:49 pm
got a friend to with same setup and he hasnt had one problem. I dont get it. He is also running 1600
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 07, 2010, 04:20:22 pm
Are you monitoring the temp of your CPU? Is it overheating at all? Are teh temps throughout your system OK?
This is not a sign of a problem with the Memory Controller but I just want to eliminate other possible issues.

Quote
got a friend to with same setup and he hasnt had one problem. I dont get it. He is also running 1600
This is a problem with running RAM at 1600 MHz on these processors. The problem is inconsistent and what works for one system might not work on another one.

I know you have looked through the sticky about RAM speeds but I have just lifted this from it:
Quote
THIS IS VERY IMPORTANT:
If you do manage to get your RAM running over 1333 Mhz., your system can appear to be fine and might even pass Memtest and other benchmarking utilities successfully. However, AMD have discovered that, in certain scenarios, the system may fall over after a period of use, depending on system usage and if you are stressing the CPU. This normally indicates a problem with the Memory Controller and you may need to replace your CPU if this happens.


Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 04:23:59 pm
Not at all, when I gaming, quit then its restarts, I check the temp in bios its its around 43C. system temp is 31C
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 07, 2010, 04:25:44 pm
Well in that case, if you are happy that your RAM is OK then, I would look at RMA'ing the CPU.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 04:30:04 pm
should I be mentioning that the ram was at 1600?


LOL, I was talking to my friend and giving him the warning and he says im paranoid and his system is fine.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 07, 2010, 04:34:35 pm
AMD are aware of this issue and if you RMA the CPU to them, they will probably replace it without too much comment, apart from keeping your RAM to 1333MHz. They will only do this once though.

As for your friend, he might be one of the lucky ones but I have done a lot of research into this subject. I am running a Phenom ii X6 1090T and my RAM is rated at 16000MHz but I won't risk my CPU by running it at is rated spec and am running it at 1333MHz. It is better to be safe than sorry.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 04:38:06 pm
Okay well il check it out and see. Maybe il run the ram anyways for 10 tests each just to make sure.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 04:51:30 pm
Is there a program I can use, to test the cpu, I used prime95 before, is that the best?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 07, 2010, 05:23:01 pm
Prime is good especially if you use the blended tests as that pushes the memory especially.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 05:23:48 pm
Im running mem test first for each stick so if I attempt prime should I run blended even tho I used memtest?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 07, 2010, 05:29:17 pm
I would say it would be a good idea as it will be stressing the memory controller on the CPU as well as the memory. Just because you have already checked the memory doesn't mean you can't do it again. ;)
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 05:33:20 pm
Oh for sure. Okay well memtest will be a few hours to do both stick one at a time. I tried registering on amd website for RMA but there seems to be difficulties with that. Call center is closed today so would have to wait till tomorrow. I will check back in when all is done.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 07:49:49 pm
How long should I run prime95 for?

On newegg the ram tech specs says DDR3 1600 (PC3 12800) 9-9-9-24 2t. Gskill them selves say 1333mhz 8-8-8-24 and if at 1600 then 9-9-9-24. and cpu volt a +1.5. I was so confused because info wasnt a solid answer.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 07, 2010, 08:07:20 pm
Because of the problem with AMD memory controllers being a bit weak I would advise not going over 1333 when running your memory.  Also at that speed you can run with tighter settings of 8-8-8-24 which will make it as near as possible the same without putting your CPU at risk.

Just run Prime for a decent length of time say a couple of hours or more if you can stand the boredom. ;)
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 07, 2010, 08:20:00 pm
Im on my laptop right now. If I didnt have an extra computer I would be in a mental institution.

btw. thanks for all your help thus far.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 07, 2010, 09:05:30 pm
Believe me I know the feeling :o
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 04:00:27 pm
So tests are done,

Memtest - each stick 4 hours, 10 passes no errors.

Prime95 ran over night for 13 hours not a single error, maintained a steady cpu temp of 57C and system temp 31c.

Closed down prime and not even 2 min later and the computer restarted, and its actually stuck on a gigabyte boot logo this time. Restarted, froze at login window. Same behaviour when I play a game for a while and quit to desktop.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 08, 2010, 05:15:21 pm
Well that's good in some ways in as much as the CPU, memory and motherboard seem to be fine. Your temperatures are good. PSU is obviously supplying a steady source of power.

First thing to do is disable the Gigabyte logo (obviously the computer doesn't like it ;)) no seriously disable it. You will at least see what is going on during the boot process then.

Maybe we will get some idea from that next time it happens.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 05:24:01 pm
Well i just set up an RMA with AMD to replace the cpu. I think I have about 4 weeks to do it. How exactly do I disable it. What steps should I take.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 08, 2010, 05:33:29 pm
There should be an entry in the Advanced BIOS Features called Full Screen Logo just disable it.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 05:34:45 pm
So you dont think its the cpu anymore?  I took the cpu out but I can put it back if you want to test out more things. My issue now is I had to wipe off he thermal greese that was preapplied to the heatsink onthe cpu to get the serial number. I dont have any greese.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 08, 2010, 05:40:52 pm
Well I wouldn't have thought so. If it will run Memtest86+ and Prime95 blend for hours on end without a problem I would say that proves the CPU including memory controllers is ok. Although we are getting a smaller and smaller list of possible problem components.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 05:44:48 pm
SO im just wondering it is fine to put it back in, the grease that came on the heatsink was transfered to the cpu and I had to wipe it off. Not sure if Is safe to put back in.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 08, 2010, 05:48:55 pm
No you will need to apply new thermal compound before refitting the heatsink. The old stuff must be completely cleaned off both surfaces first though. If you would feel happier RMAing the CPU first no problem.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 05:50:28 pm
Well I can always probably just go buy some more if I need too. What other tests or ideas did you have. Like I said I have like 4 weeks to send it across the country.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 08, 2010, 05:57:15 pm
Well with the full screen logo out of the way if it halts on the booting maybe we can get an idea of where to go from there.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 06:00:46 pm
It only happens once in a while, after i restarted that time, it booted to login screen but froze there. If I go grab greese today, how should I take the greese of the heatsink, damp cloth?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 08, 2010, 06:04:44 pm
The best thing is just dry soft kitchen paper/roll. Carefully just wipe it away. Get some decent thermal paste when you go out to buy it. Something like Arctic Silver 5. You only need a tiny tube. You will need to apply about 3mm in the centre of the chip and then with a slight twisting motion bed the heatsink down onto it.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 06:11:49 pm
OKay il try, might be a bit difficult because of that blue plastic platform for the heatsink.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 06:26:36 pm
Doesnt seem there is artic 5 around me but I ight grab this stuff
http://www.tigerdirect.ca/applications/searchtools/item-details.asp?EdpNo=3071621&pagenumber=1&RSort=1&csid=ITD&recordsPerPage=5&body=#ReviewStart
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 08, 2010, 07:12:38 pm
OKay il try, might be a bit difficult because of that blue plastic platform for the heatsink.

This is not a problem, there is enough room for you to twist the cooler a little bit which is enough to do the job. When you actually clamp the cooler down the pressure will finish spreading the grease.

Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 08, 2010, 07:33:36 pm
Doesnt seem there is artic 5 around me but I ight grab this stuff
http://www.tigerdirect.ca/applications/searchtools/item-details.asp?EdpNo=3071621&pagenumber=1&RSort=1&csid=ITD&recordsPerPage=5&body=#ReviewStart

That compound will be fine.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 07:47:12 pm
I managed to find artic 5 compound, evenly spreaded some around on the cpu and put it back together. I disabled the boot logo. Back and running. Now what? lol
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 08, 2010, 08:13:52 pm
Good question....now all I need is a good answer  :-\

Really it is now a case of waiting until it does it's boot lockup again and see where it is stalling. Now you can see the boot process as it happens it might give us some idea of what is going on.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 08:16:45 pm
Well its fine right now, Im on the desktop idle at 35C CPU.  Like I said it only happend  a few times at the boot logo, sometimes at login somtimes on desktop. Really hard to say.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 08, 2010, 08:31:57 pm
Go into Control Panel/System/Advanced System Settings and untick the Automatically restart box and make sure the box for memory dump is ticked.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 08, 2010, 09:04:47 pm
Had a chat with biggyk and went through all the things that have been tried so far in his efforts to resolve this problem. We decided that it would be best if the CPU is RMA'd so that it can be tested/replaced as part of a process of elimination.

Hopefully we will be able to resolve this issue and a big thank you for biggyk for having the patience to work through this problem.


Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 08, 2010, 09:06:31 pm
No thank you to the both of you. Most people just tell me to reinstall OS or to send back the Ram when I already did. Im looking into Fedex charges and sending it out asap.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 08, 2010, 09:07:10 pm
Yes I think it should be within our powers to award medals to those who particularly have a hard time of it. 8) 8) 8)

I just settled on hitting the [applaud] button for now!
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 10, 2010, 09:13:56 am
For some reason I could only send by overnight air so I guess in way that great. Hopefully the problems stops there.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 10, 2010, 09:19:31 am
Please just let us know how it all turns out. ;)
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 10, 2010, 09:52:09 am
For some reason I could only send by overnight air so I guess in way that great. Hopefully the problems stops there.

Well, on the bright side, if you're still having the problems when the CPU is returned, at least you will be able to discount that as the cause. That's the trouble with this kind of problem, finding out just exactly what is causing it.  :'(
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 10, 2010, 11:23:57 pm
Just one thought I had while watching tv that I didnt mention. One symptom that I had maybe 2-3 times is my monitor went black like it went to standby and I had no choice but to restart manually. This guy in my gaming clan mentioned that sounds like the mobo than anything especially since I have froze at the gigabyte boot logo before and the lan adapter not working for a bit. Just wanted to see what you thought of that. I know we wont know till the cpu comes back, just curious.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 11, 2010, 09:22:53 am
As a matter of interest are you using a USB keyboard/mouse? Because there is a known issue that has come to light recently with this sort of manifestation.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 11, 2010, 04:53:51 pm
yup, both mouse and keyboard are usb.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 11, 2010, 04:55:41 pm
If possible swap them to PS2 versions or at least try a different make/model and see if that helps.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 11, 2010, 04:57:03 pm
well actually atm, the keyboard is ps2 right now as i left my keyboard and a friends house a week ago.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 11, 2010, 04:58:31 pm
Ok, so chances are it has nothing to do with that then. Did you have the problem before swapping keyboards?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 11, 2010, 05:01:53 pm
yes, this started happening around mid september.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 11, 2010, 05:08:31 pm
OK so nothing to do with that then. Just checking.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 11, 2010, 05:22:57 pm
Got an email from AMD, they anticipate a result but later today and will ship it back by next week. The guy I spoked to earlier says he would request rushing this so hopefully not to long.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 11, 2010, 09:49:41 pm
Dear Customer,

Your service request : SR #{ticketno:[8200364071]} has been reviewed and updated.
Response and Service Request History:
 RMA# 2000092570
ADX445WFK32GM - 9G57531E00484
Your processor was inspected and tested. CPU passed circuit and 18 hour stress testing. No errors were found during stress test.
Your processor is working fine and will be shipped back to you. Processor should ship out within the next business day by FedEx 2nd Day service.

I looked at the RMA form for gigabyte and they send back products by fedex/ups ground which Im not very happy with but I do have the option to request another type of service on my cost.
 
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 12, 2010, 08:35:58 am
Well, that's a surprise but reassuring too. At least you now  know the CPU has passed AMD testing and that is OK.
The problem now is where to look next. For me the logical step would be to RMA the Motherboard, as you have tested the RAM and the now the CPU and they are both OK.

Damn annoying but that's the nature of these kind of problems.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 12, 2010, 09:24:41 am
Yes I would agree with absic and arrange for a RMA on the motherboard. As he said at least you have had it confirmed that the CPU is undamaged and can move on.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 12, 2010, 04:11:03 pm
What kills me is I read on the site it take on average 2-3 business weeks for turnaround time and il have to pay both ways shipping if I dont want ground. Im wondering if it just makes sense to buy another.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 12, 2010, 05:36:42 pm
I forgot that I had a 400w psu from my old Pentium 4 system, do you think this would handle what I have for now to do some testing? Says peak 500w. I have two molex to pce-E connecters. Might be a good idea before I sent the mobo in? What would you guys think?

(http://i117.photobucket.com/albums/o63/dadio2002/HPIM0218.jpg)
(http://i117.photobucket.com/albums/o63/dadio2002/HPIM0208.jpg)
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 12, 2010, 05:41:52 pm
Hi,

well you have nothing to lose by trying it out and given your circumstances I think I would try it too.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 12, 2010, 05:43:42 pm
Do you think it will handle of 460 though? Thats the only thing im worried about.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 12, 2010, 06:06:40 pm
Thermatake is a good make and should actually handle more that it's rating especially just for testing purposes.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 14, 2010, 08:08:31 pm
Just an update that my computer has been running stable since the day I got the cpu back. Dont know why or how but im just glad its fine so far. Thanks for all your help and im sure I wont be a stranger in the future.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Grudos on November 18, 2010, 03:26:41 pm
Sorry to barge in but i''m having the exact same problem with random BSOD's and reboots. I build alot of systems in the past, so i kinda know what i'm doing but this build is just horrid. It doesn't crash when it's stressed just randomly when idling/browsing or BEFORE the welcome screen and then it works ok for a couple of days again. Things tried:

Memtest runs 2x 12 hours - PASS
Prime95 runs 2x 12 hours - PASS
Reinstalled 4 times (different OS's) - no change
changed hard drive brand - no change
changed memory - no change
changed cooler - no change (was really heavy)
changed videocard - no change
changed USB keyboard and mouse to ps/2 - no change
reseated everything
checked wattage with a watt meter and was well within the norm
updated BIOS twice
all temps are fine and well within the norm
looking on the web for similar problems
asked gigabyte for some pointers

Specifications:

Motherboard: GA-770T-USB3
VGA Brand : GIGABYTE      Model : ATI HD5770
CPU Brand : AMD 1055T (125w)
Operation System : Win 7 64-bit      SP :
Memory Brand : Kingston      Type : DDR3
Memory Size : 4gb      Speed : 1333
Power Supply : Corsair 450 W

It's beginning to look like it's the mobo or a flakey PSU. I'm curious if the original poster's system is still stable since his last report.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on November 18, 2010, 03:28:17 pm
Yeah its stable now, and I dont really know the exact cause. My ram is down to 1333 from 1600. I sent the cpu away and amd said that it was fine and passed all tests. Iv been good for a week now.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 18, 2010, 03:59:17 pm
Sorry to barge in but i''m having the exact same problem with random BSOD's and reboots. I build alot of systems in the past, so i kinda know what i'm doing but this build is just horrid. It doesn't crash when it's stressed just randomly when idling/browsing or BEFORE the welcome screen and then it works ok for a couple of days again.

It is quite possible that it is simply down to memory settings in the  BIOS. If it was an Intel board I could try and help you but I'm afraid that I am not familair enough with the AMD platform. I am sure that absic or one of the other AMD afficionados will be along to help though.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 18, 2010, 04:41:41 pm
Hi there,

this kind of issue can be really frustrating and is one I have experienced for myself in the past.

I guess, as you have tried everything else the best option would be checking your PSU is delivering enough power. In the User's Manual for the GA-770T-USB3, Gigabyte actually recommend a PSU of at least 500 Watts and although your 450 Watt my seem adequate this could possibly be the root cause of your problems. If possible try swapping it for another PSU to see if it is as simple as that.

The other thing that springs to mind is have you manually set the RAM Timings and Voltage or have you left them at the System Default settings? I had all kinds of problems when I tried to set my Corsair RAM to their stated ratings and eventually discovered that it was better to leave them set at the system defaults. They should have been able to run at  8,8,8,24 but preferred running at 9,9,9,24.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Grudos on November 18, 2010, 05:16:12 pm
The memory timings and voltage were on the standard setting during all of this, i'll have look at what kingston's values are and manually enter that. As for the PSU, i don't have a 450+ one to test with. Wouldn't the PSU cut out under load if it's too light with a combined prime95/furmark run to see if that's it.

And that cup of tea and shouting did calm me down a bit, never knew the power of that combo :)
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on November 18, 2010, 05:27:44 pm
Quote
Wouldn't the PSU cut out under load if it's too light with a combined prime95/furmark run to see if that's it.

Not always and that is part of the problem. I built a PC for a friend and he kept bringing it back to me saying it "locked" or "froze" and sometimes it wouldn't get past the Windows Splash Screen at startup. It took me quite a while to realise it was the PSU, even though it was new and a 550 Watt one it was faulty and it would work happily for a while then give the type of symptoms that you are experiencing.

Pleased that the cup of tea and a good swear have made you feel a bit better..... it always works for me!
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Grudos on November 23, 2010, 09:05:34 pm
Bought a Antec 550W power supply today to see if that fixes it. Also i noticed that in a cold room on cold boot the system's buzzer goes on for about a minute and stops around the time the OS is loaded. It also does that with everything unnecessary disconnected and with a different videocard.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on November 24, 2010, 02:12:36 pm
Also i noticed that in a cold room on cold boot the system's buzzer goes on for about a minute and stops around the time the OS is loaded.

That sounds like an issue with the fan alarm where because it is cold the fan doesn't come on immediately and then the motherboard senses that the fan isn't turning fast enough and alarms until it heats up and the fan turns faster.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Geo_55 on December 01, 2010, 07:44:39 pm
Same problem with mine since day 1.  I could rarely boot successfully twice in a row.  EVER.  I would just put it to sleep instead of subjecting myself to the hit-and-miss crapshoot of booting this thing up.  

Seemingly random BSOD error messages, it crashes any time between the initial BIOS screen and loading Win7 desktop.

FWIW, earlier this week the on-board LAN died (I checked to ensure it was still enabled in BIOS, updated drivers, swapped ethernet cable, tried all that stuff).  I am unable to uninstall the Realtek network adapter via Device Manager - it just shows the entries with yellow exclamation points.

Once I disabled the on-board LAN in BIOS (and disabled all the LAN devices in Device Manager), my system now ALWAYS boots up without a problem.

Of course, I can't access the internet or game but at least now it boots.   I've probably rebooted a dozen times since Monday and it BOOTS. EVERY. TIME. As I said, prior to this, it has NEVER successfully booted more than twice in a row.

I ordered an Intel PCI-e LAN adapter.  We'll see if the happiness continues . . .
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Grudos on December 17, 2010, 04:53:43 pm
Quote
That sounds like an issue with the fan alarm where because it is cold the fan doesn't come on immediately and then the motherboard senses that the fan isn't turning fast enough and alarms until it heats up and the fan turns faster.

Indeed, disabeling the fan monitor corrected this. Sadly the main problem persists. I've bought another am3 mobo and CPU (sempron) and swapped everthing around so the athlon x6 on the new mobo and the sempron on the gigabyte. Everything runs great. But i was expecting one of the systems to fail. The higher power PSU also did nothing and just hours ago a samsung hd died on the gigabyte board, not sure if it has anything to do with it but i did test the gigabyte board with a different brand hd already to no avail. The system is stable for a few days now it seems but it has streaks for up to a week and then it starts again.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Christoph on December 18, 2010, 03:23:18 am

one thing I always noticed about the boot (with different motherboards) is that;


when I turn the button at the PSU and try to turn on the machine right away, sometimes it does not boot, I get a blank screen and if it boots and makes it al the way to windows and I try to reboot it may not boot this time


so, what I always do (like I said, tried with different motherboards) is turn the button at the PSU and let the PSU get ready to work for a few seconds like 15 seconds or so and then turn the machine, and this way always boot just good

for the motherboard I have right now that is a Gigabyte GA890FXA-UD5, it seems it happens the same way (don't know really cuz haven't try); when I turn the PSU button on, I can hear like static noise coming out from my headset (I have them connected all the time, mostly) just I few seconds after I turn the button on


so, this may be the issue over here
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 18, 2010, 09:24:30 am
From the sopunds of it Christoph it is your PSU that is faulty. I can understand a very slight delay of maybe a second or two for the circuit to initialise but it shouldn't take anything like 15 seconds. :o
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Christoph on December 19, 2010, 11:05:58 pm
I tried with a couple different PSU

to add some more info to this, OCZ PSU users had this issue before, they sent emails to technical support where they said that the PSU require just milliseconds more time than other brands, which could cause that

it was like the motherboard booting faster than the psu giving the require power at that moment...


like I said, I never get BOSD or freezes or whatever, but I noticed that before, when I turn the psu switch on I can hear noise coming from my headset just like 3 seconds after and the noise is just for 1 second or so, the noise is like fading in until it gets like full power


again, this means nothing or maybe it is something, is just to keep the tip in mind


is more like, hmmm  do you have leds on the motherboard??

have you notice when you turn the switch off at the back of the psu and those leds still are light up?? until the power completely drain??

is more like this but the other way around, and just filling up with power...


and again, I notices that if I turn the computer switch right after the switch of the psu, I got an no boot/blank screen  or even a motherboard post way longer

so, I don't know I just throw  this "tip" or whatever

but don't mind me...
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 19, 2010, 11:16:18 pm
Quote
have you notice when you turn the switch off at the back of the psu and those leds still are light up?? until the power completely drain??

is more like this but the other way around, and just filling up with power...

and again, I notices that if I turn the computer switch right after the switch of the psu, I got an no boot/blank screen  or even a motherboard post way longer

That is exactly what I was meaning but it should only take milliseconds or even maybe a second but a very smal amount of time to charge the mains capacitors up. It definitley sounds like a problematic PSU. Have you tried a different make?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Christoph on December 20, 2010, 01:23:24 am
yeah, is the same


but this is not a problem, I always wait a few seconds after I turn the witch on and before I turn on the computer

so this has never happen again


oh but actually I had this "issue" with my last motherboard, and never had that symptom back with this motherboard and same PSU
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 20, 2010, 01:30:36 am
Update:

So I was still having problems so I decided to back my stuff up and format/reinstall win7. Took 2 attempts, first time it bsod during installation while expanding files and 2nd time was fine. But I am still crashing. I changed my ram to 1333   9-9-9-27 but it didn't help at all. Now im completely lost. Might save and take it in.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Christoph on December 20, 2010, 01:54:31 am
ok back to the topic


did you ever added voltage to the CPU-NB??

try with 1.20/1.22 since default is 1.17v


now, did you ever touch those settings on the msconfig/boot/advanced options???
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 20, 2010, 01:59:28 am
Gskill told me to raise to 1.5 with 1600 and just 8-8-8-24 with 1333. So I never bothered trying while at 1333. Never touched the  msconfig/boot/advanced options.


Sorry which one exactly do I change? Never messed with this stuff before. Pls excuse the camera focus not working.
(http://i117.photobucket.com/albums/o63/dadio2002/IMG_1059.jpg)
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 20, 2010, 05:50:37 am
CPU/NB VID Control
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 20, 2010, 01:21:27 pm
Doesnt look like 1.17 is the norm. Just wanna double check with you guys first before I start messing with it.

(http://i117.photobucket.com/albums/o63/dadio2002/IMG_1061.jpg)
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 20, 2010, 01:25:38 pm
What you have highlighted there isn't normal it is nominal and from there you can go up or down in value. So you can go 0.025 above nominal or more or less.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 20, 2010, 01:28:35 pm
So i should just keep going up till i find a good spot?    I just wanted to make sure I dont go to high and cause a whole other problem

Weird it crashes while idle at desktop/
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 20, 2010, 02:05:44 pm
I am not sure of what are the safe limits on the AMD systems so you will have to wait for one of the AMD chaps to help you there.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 20, 2010, 03:58:28 pm
Okay well I raised the voltage to 1.20, and well see how that turns out. Is this somewhat of a common thing for pcs that are completely stock to have to change voltages like that?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: absic on December 20, 2010, 04:13:21 pm
Is this somewhat of a common thing for pcs that are completely stock to have to change voltages like that?

I have to say no to this question. I have built many AMD machines using Gigabyte motherboards and have never encountered any of these issues and they are all running at default settings except where I have been asked to tweak them for O/C'ing.

My own system which is currently running the GA-890FXA-UD5 (rev2.1) with Phenom ii 1090T and 8 Gig of RAM 4X2Gig sticks has a modest O/C on the CPU (up by .6 from 3.2 to 3.8GHz) is running with all of the voltages at default settings. I have downclocked my RAM from the rated speed of 1666MHZ to 1333MHz and this automatically brought the voltage down from 1.64V to 1.5V but I have not had any issues with this at all.

I have not had to alter any of the voltages to get the system to run stably except for when I pushed my CPU above 3.8GHz. Then, all I altered was the CPU's Voltage, everything else was left at default. It did cause problems when I went above 4.2GHz and I did have to start increasing other voltages and timings but, 4.2GHz is 1GHz above stock so, I expected to encounter such issues .
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 20, 2010, 04:18:12 pm
hmmmm well that makes this situation even more weird. I hope it helps, if not I think il just take it into my work and have it looked at. Pretty tired of it at this moment and kinda remember why I used mac for 5 years lol. Havent got to enjoy this thing for a while and Im worried when start using pro tools again that it will crash in a "one in a lifetime" session.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Christoph on December 20, 2010, 09:53:45 pm
go with +0.050v


this issue happens a lot specially with OCZ RAM, maybe that's why they stop producing value RAM...
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 03:03:07 am
I got GSkill and i believe thats the setting I have it at which turns out to be 1.20v
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Christoph on December 21, 2010, 04:01:40 am
are you testing???

what happen?

you can go up to 1.24v, in fact the technical support from OCZ RAM says that you can go up to 1.3v for the CPU-NB

now, I really think that is too much, IF with 1.24v you system is not stable, then either is the timings (subtimings) or the memory itself, maybe is not compatible
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 04:09:36 am
So far so good today. I left it transferring my backup files while I was at work, and came home to no bsod. I seem to be okay as I write this. But will have to be a good week before I know its solved for sure. Will keep updated. Thank you.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 04:56:38 pm
Well im back to square 1. I seemed to be fine last night as I was plying games no problem. However. This morning I was playing a bsod came. I got that fail to boot due to overclocking message. This morning the only change I did was install drivers/software for my mouse and keyboard because the screensaver was working and waking from sleep was all messed up. I even froze in the bios screen. So its gotta be a hardware issue of some kind. Im totally lost now. I did a system restore to last night but I doubt that will do anything.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 21, 2010, 05:04:14 pm
Well it does sound like a major hardware problem if it is even freezing in the BIOS.
I think I would suggest returning the board to the retailer for replacement/repair as it seems to be an unusual problem and could be a faulty component. If you purshased all the parts there arrange for them to test them all together and let them have the joy of finding the problem.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 05:14:22 pm
I bought the part online and they only have 30 days return. I work at bestbuy so i might take it to geek squad and have them look at it.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 21, 2010, 05:30:33 pm
I think it might pay you in the long run. Some things are just easier to test when the device is in front of you.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 06:19:13 pm
what even more weird is that when I dont have my keyboard and mouse drivers installed I can play my game without problem but my screensaver and monitor standby option doesnt work. If I install them I with crash all the time. But that freeze in bios is another story. I dont know if in someway its related. I bsod in safe mode sometimes too.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 21, 2010, 06:25:12 pm
From that you would tend to assume that it was the keyboard/mouse driver in conflict with the Power Savings Modes but the drivers aren't even loaded when you enter the BIOS.

As a matter of interest do you have Legacy USB Devices enabled in the BIOS?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 06:27:10 pm
Yeah thats why im so lost with this. I have no idea what to do myself. I remember when I first built the computer my screensaver would work even without the drivers/software installed.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 21, 2010, 06:28:24 pm
As a matter of interest do you have Legacy USB Devices enabled in the BIOS?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 06:31:37 pm
not sure I can check right now. Should it be disabled?

Edit

All is enabled.


Im running memtest right now. With the voltage up it gave me some errors so i put everything in bios back to nominal and tried again so far no errors to be found.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 21, 2010, 08:21:16 pm
Well normally it doesn't seem to make any difference but it needs to be enabled if you want to use the keyboard before entering windows. It is a kind of DOS driver that is required for BIOS flashing etc. If it is enabled try disabling it  or vice-versa.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 08:39:32 pm
im going to take it to my work today. Hopefully they can pin point this problem.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 10:16:09 pm
4 weeks just to look at it so I brought it home.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 21, 2010, 10:48:40 pm
That's the trouble with having it done as a favour :-\ It's always the same.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 10:54:16 pm
no no i would still have to pay just get a discount
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on December 21, 2010, 10:56:49 pm
They still look on it as a favour!!!
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 21, 2010, 11:03:10 pm
how so? they ahve like 9 ahead of me and few days they wont be looking at any cause of the holidays. Sorry just dunno what u mean by it
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Christoph on December 22, 2010, 04:25:15 am
that's not a favor

best buy sucks

not offending biggyk


I have fix several computers coming from bestbuy that the took 2 weeks to not fixed it


and back to the topic

I seem keyboards causing the computer not to boot, did you try with different keyboard/mouse?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on December 22, 2010, 04:57:29 am
cause of the holidays. they are backed up.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on January 06, 2011, 12:21:07 am
So shop called me today and indeed the mobo is failing. So now to figure out if its worth to ship or just buy a new one.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on January 06, 2011, 02:51:24 pm
Well at least now you are sure of the problem.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on January 10, 2011, 03:54:35 pm
Picked up a new board and everything seems to working great. Im in the middle of the RMA process for my defective one. Anyone have an idea what Invoice number there talking about that I put down on the request form?
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on January 10, 2011, 04:00:29 pm
I would imagine they want the original invoice number from your supplier so that the board can be traced through the system.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on January 10, 2011, 04:10:55 pm
Oh well I hope I can find that.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: Dark Mantis on January 10, 2011, 04:21:31 pm
If you purchased it over the internet you will be able to check your account at the retailer.
Title: Re: GA-770T-USB3 Freezing, BSOD, Random restarting
Post by: biggyk on January 10, 2011, 04:23:06 pm
Tried that, the history is no longer there.

Edit: Found it lol