Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: ageNtreachery on November 09, 2010, 02:19:15 am
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I have a GA-X58A-UD3R rev 2.0 that I have been experiencing intermittent network connection issues with since I purchased it about 3 months ago.
The problem appears after a restart where the Realtek adaptor is not detected and missing from the hardware list. To make it appear in the hardware list the only way I have found to reliably work is to go into the bios and use the lan test in the integrated peripherals page.
After doing this and restarting the adaptor will then appear in the hardware list but will have an error code 10 (unable to start). To clear the error I have found that by disabling the adaptor, disconnecting the ethernet cable and restarting the adaptor mostly works but Windows 7 (64) is unable to find a network at that stage.(yes i plugged the cable back in)
I have tried uninstalling and reloading the driver with varying results. Sometimes the driver installation program cannot find the adaptor and asks if its in some sort of sleep mode (using the lan bios test wakes this up) and then it always has the code 10 (cannot start)
I have tried 2 different drivers from Gigabyte and 3 others from the Realtek page but it doesn't seem to make a difference as once the adaptor starts to work it will work with any of the 5 drivers.
I have tested with 3 different routers and a switch, multiple different cables and none provide a solution as once the adaptor starts to work it works with any of the hardware.
This has happened about 10 times since I got the card and takes about 2 hours to be able to get it working again so any help would be appreciated.
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Hi and welcome to the Gigabyte Forum.
It was not 100% clear but I take it that you are using the onboard network ports. If that is correct I would advise clearing the CMOS completely by unplugging from the wall and then pressing the power button. Next remove the motherboards's battery for ten minutes after which replace it and plug back into the mains.
Boot up and load optimised BIOS default settings. You can also make any changes to the BIOS to suit your self. Save and exit.
You haven't said what BIOS version you are running but we will try this first.
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Thanks for the reply. I will try to force the problem to happen tonight and see if it fixes it.
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I have exactly the same problem with the rev2.0 X58A-UD3R with FB Bios (latest non-beta)
I contacted Gigabyte support who proceeded to tell me to pull my work pc apart even after advising them I don't have the authority to do it. So I gave up and tried whatever I could without having to open the box.
In my efforts I actually found a fix that has worked twice so far without any need to do anything in the bios settings. It only happens once every few weeks and for me it's impossible to replicate.
And like the op it started happening with about a month of buying the pc.
Anyway on to the fix i found which hopefully helps and may help Gigabyte provide a fix for everyone.
1. Switch the power supply off at the back of the pc
2. Pull the power cord out from the back of the pc
3. Wait for the Blue Led CMOS CLR button to go off
4. Put the power cord back in
5. Power on the power supply at the back of the pc
6. Turn on the computer.
Your network should now be be back on and working.
I sincerely hope Gigabyte get this fixed as it's a really frustrating problem. Dead Network = Dead PC in our office.
These are my pc specs too
- Intel Core i7 960 Nehalem CPU
- Gigabyte i7 GA-X58A-UD3R rev2.0 Mainboard
- 12Gb Triple DDR3 1333 Memory Kingston KVR1333D3N9K3/12G i7 Triple Kit For Intel X58 i7
- 300Gb Western Digital VelociRaptor WD3000HLFS
- Leadtek Quadro FX1800 PCI-E
- LG CH08LS10 Blu RAY Combo
- Antec P183 Performance One Case
- Corsair 650W HX-650 ATX
- MS Windows 7 Ultimate 64bit
- Noctua NH-U12P-SE CPU Cooler
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Thanks for your input. What you are suggesting is basically a complete power down and then a reboot. This does cure a lot of problems of this nature and is always worth trying. ;)
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Mantis, I have done what you recommended and it fixed the problem first try.
I'm not sure of bios version but when it starts its says X58A-UD3R FA and the box the MB came in says rev.2.0
Is this a permanent fix and is there any value in going to the FB version that Vortical mentioned?
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I'd update the BIOS for sure, FA is the initial BIOS and those are always really buggy.
Latest BIOS for your board is FC
http://download.gigabyte.us/FileList/BIOS/mb_bios_ga-x58a-ud3r_2.x_fc.exe
Please use Qflash to update, DO NOT USE @BIOS!
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Mantis, I have done what you recommended and it fixed the problem first try.
I'm not sure of bios version but when it starts its says X58A-UD3R FA and the box the MB came in says rev.2.0
Is this a permanent fix and is there any value in going to the FB version that Vortical mentioned?
Generally it is only necessary to update the BIOS if you either have a problem that the update is known to fix or it will give you added features that you don't have at present. However as you are still running the very first BIOS that was released with the board on manufacture I think it would be prudent to update it. As has already been mentioned use the QFlash utility that is part of the BIOS for the update and NOT @BIOS program.
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I also have the same problem even with the lastest FC BIOS. The trick with the unplugged powercord works but it is ver very annoying ! I hope there will be a fix for this .
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Where there any updates on this? I am running the latest FE bios.
My computer was working normally these past few weeks. Turn it on this morning and my network adapter is nowhere to be found, with the same symptoms as the original poster.
Unfortunately my experiences with the BIOS of this board has been very negative. I gave up on using a RAID setup using the gigabyte hardware. Now this problem has happened with the network adapter. To make things worse, the BIOS will periodically disable legacy USB ports when rebooting, which forces me to clear the CMOS because I cannot use my keyboard to get into the BIOS... lol
Why am I experiencing these problems with the BIOS? Is it a hardware problem and should I contact their customer support? I had a lot of problems with the first BIOS version, and I thought I was done with problems when updating to the newest BIOS.. unfortunately that hasn't been the case.
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Hi,
I think these problems are very similar to my problem which I mentioned in this thread:
http://forum.giga-byte.co.uk/index.php/topic,3927.0.html (http://forum.giga-byte.co.uk/index.php/topic,3927.0.html)
I also use the "solution" with unplugging the cord and then plug it again and trun the PC on. I also wrote to GIGABYTE supprot and they replied:
"About the issue you mentioned, please first install the latest LAN driver then try again later. And the USB ports and PS/2 detection problem, please follow the steps below taking off the on-board battery to leak voltage to clear CMOS then try again later.
1) Turn off power.
2) Remove the power cord from MB.
3) Take out the battery gently and put it aside for about 10 minutes or longer. (Or you can use a metal object to connect the two pins in the battery holder to make them short-circuited.)
4) Re-insert the battery to the battery holder.
5) Connect power cord to MB again and turn on power.
6) Press DEL to enter BIOS and load fail-safe defaults setting.
7) Save changes and reboot the system.
But, If the problem still occurs, then there may be a problem with the BIOS. A further testing or examination to your system might be required. We suggest you to contact your supplier for further assistance to see if they can help you do further testing on the system. If they cannot help you, please contact us again and we will try our best to see how we can assist."
I will try it but I am not sure it will help...
It looks like that this problem does not occur if I turn off the PC from safe mode (it is of course not usable as a solution better then unplugging the power cord but it looks like that could be caused by some driver/utility which is not used in safe mode and which, when the PC is shutting down, does not end end working with network adapter correctly. But I tried thi only about 5 times so I am not sure if it really never occurs.) As you probably know, all the peripherals with which we have problems (network adapter, USB) are connected to ICH10 southbridge.
I have BIOS version FB.
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Thank you for sharing this Honzak. Yes it sounds like you have the exact same problem as me. This is quite frustrating. In your thread it didn't seem like there was much of a solution offered either. Quite a few others are having this problem as well.
I tried installing the newest drivers for the realtek lan network device that were offered on the gigabyte website, but perhaps there are newer ones on realtek's website. I REALLY hope this problem is alleviated with updates in the future.
Once I am able to use my computer again (sigh) and check again for updates, I will see if that helps. If not I will be contacting customer support.
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Well after removing the battery and clearing the CMOS my computer is functioning as it should. I double checked my Realtek Lan driver, and I have the newest available according to gigabyte's download section for my mobo.
One thing that I did come across on Windows 7 forums, is that other people have had problems with their network adapter disappearing. Although I still think there are problems with the gigabyte BIOS, this might be of note:
Dark Mantis or anyone else, do you think that within Win7 Device Manager -> Realtek Network adapter -> properties -> power management -> unchecking "allow the computer to turn off this device to save power" could be a solution?
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Dark Mantis or anyone else, do you think that within Win7 Device Manager -> Realtek Network adapter -> properties -> power management -> unchecking "allow the computer to turn off this device to save power" could be a solution?
Personally I always do this anyway. There are a lot of problems that occur with computer systems that can be laid at the feet of Power Management Settings.
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Even after changing the power management settings, this same problem happened again =[
This time I unplugged my PSU and switched it off, and left it off for several hours as I was cleaning/moving things around my room. After rebooting I experienced the earlier problems of:
rebooted to windows then no network adapter
restart and then unable to enter bios bc usb drivers no longer working lol
had to take out mobo battery, wait 10 minutes, reboot into bios and load optimized defaults...
grr
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What Main BIOS and Backup BIOS versions are you running?
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What Main BIOS and Backup BIOS versions are you running?
The main bios is the newest FE version. Not sure what the backup bios version is.
Is that critical to know? How would I find out?
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If you go into the BIOS on the main screen press F9 for system info. It will give you the versions of both BIOSes. If they are not the same it might be a good idea to synchronise them.
To do that, reboot and where you would normally press DEL to enter the BIOS, instead press Alt + F12, this will flash the Backup BIOS with the MAIN BIOS contents.
Do not worry when you see a recovery comment, that is normal and means it is flashing the backup BIOS.
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Thank you for this. My backup bios was different. Not sure if it will help solve these problems but Ill report back if it helps
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well unfortunately this problem is still not fixed, even after updating the backup bios.
What should I do next?
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Try disabling the USB3 also the power saving modes in the BIOS.
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Try disabling the USB3 also the power saving modes in the BIOS.
Can you provide more detailed information about disabling the power saving modes?
Is the USB3 the usb3.0 high speed port? I would like to use that as I have a NAS device connected to iit..
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OK but you could disable the USB3 high speed port just as a diagnostic measure and then enable it again afterwards.
The power saving modes are EIST, C1,C3, C5,etc
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Ive been having this problem since getting this board.
Ive updated the bios each time a new rev comes out but still having the issuse of network adapor vanishing from within windows device manager.
This is driving me crazy.
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Ive been having this problem since getting this board.
Ive updated the bios each time a new rev comes out but still having the issuse of network adapor vanishing from within windows device manager.
This is driving me crazy.
Have you tried disabling the USB3 ports in the BIOS?
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Ive been having this problem since getting this board.
Ive updated the bios each time a new rev comes out but still having the issuse of network adapor vanishing from within windows device manager.
This is driving me crazy.
Have you tried disabling the USB3 ports in the BIOS?
Yep and all the other bits i dont use such as the extra sata ports ob audio. The machine has never been overclocked.
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In that case then I can only assume it is a BIOS problem but why the LAN should just disappear is beyond me.
Do you have any of the free Gigabyte utilites installed?
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I also have still this problem (as I mentioned in my older posts in this thread). I tried to disable all settings like Shutdown Wake-On-Lan etc. of the Network adapter in Device manager but with no progress.
The problem does not appear very often, but sometimes it does...
It looks like that it happens if I leave the power plugged for longer time before I turn the PC on. in my case it still helps to turn off the PC, unplug it form power a and then trun it on again. But I wonder to find more definitive solution of the problem :-) And I would also like to know what causes it, it looks very strange
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Have you checked all the power saving settings in Windows ?
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Have you checked all the power saving settings in Windows ?
Yes, I unchecked Allow the computer to turn off this device to save power in Device manager. I tried max performance profile, no changes...
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Yep its a fresh install of Windows 7 x64 sp1 Enterprise
Can go for days without a problem, then come back to the machine the next day and turn it on and no network adptor shows in device manager.
You then have to shut down and pull the power on the machine, plug it back in and its all go to go for afew more days.
This is my second GA-X58A-UDR3 the first one never had the problem.
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Can go for days without a problem, then come back to the machine the next day and turn it on and no network adptor shows in device manager.
You then have to shut down and pull the power on the machine, plug it back in and its all go to go for afew more days.
This is my second GA-X58A-UDR3 the first one never had the problem.
Yes, thats exactly that problem. When you used your first GA-X58A-UD3R what was the rest of the hardware and OS? Just to compare it precisely with your actual system and my system. I plan to test it with other OS, probably Ubuntu Linux, but I havent got engough time now...
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My First board had an issuse with the memory slots and was returned as i could only use 4gb but the lan was fine.
When i was testing the first board i had the time to try windows xp x64 and 7 x86 but ive only been using 7 x64.
With this new board also had an issuse with GTX470 graphics but ive managed to fix that with a graphics card firmware update.
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Can go for days without a problem, then come back to the machine the next day and turn it on and no network adptor shows in device manager.
You then have to shut down and pull the power on the machine, plug it back in and its all go to go for afew more days.
This is my second GA-X58A-UDR3 the first one never had the problem.
Yes, thats exactly that problem. When you used your first GA-X58A-UD3R what was the rest of the hardware and OS? Just to compare it precisely with your actual system and my system. I plan to test it with other OS, probably Ubuntu Linux, but I havent got engough time now...
I've got nearly same problem. It happens only when I restart PC, but not always. 1 or 2 times per week. The problem solves like in your cases with power cord unplugged for minute or two. The little difference is that network interface is still present everywhere but it says that the network cable is unplugged. I'v tried different cable, different switch with no success. Until than it crosses my mind to unplug the power and wait for some time. The problem's gone away. Then it becomes clear to me that the problem is in MOBO. I'm tripple boot, Win7, XP Pro & Ubuntu 10.10. The problem is present on all of them. That shows me that the problem is not in operting system but in MOBO. My BIOS is F6 version. I've quoted HonzaK's post to tell him that's needles to try Ubuntu as workaround.
Sorry for my bad english, I'm from Bulgaria. Best regards.
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Hi your English is fine, no problem.
There seems to be a few people complaining of this specific problem at the moment but I must admit I can't see any rational explanation for it yet. It could be just a BIOS issue but from what I remember about other posts the LAN is sometimes loaded and then dropped later during use. I wonder if it is a hardware fault where something is set a bit to fine. :-\
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Thanks, Dark Mantis (http://www.kaminata.net/images/smilies/hello2.gif) (http://www.kaminata.net/images/smilies/hello2.gif) (http://www.kaminata.net/images/smilies/hello2.gif) . My LAN card never dissapears during use. Only after restart, rarely.
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In that case it could be a BIOS issue then. I take it you are running the latest version?
By the way what part of Bulgaria are you from ?
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I'm from Sofia, the capital city, West Bulgaria :) .
I'm still waiting for stable version of F7. When I purchase my MOBO it comes with F4. At that time I had no problems. Later I've updated to F6 with still no problems. The problem appears soon, may be month or two.
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Oh yes, Sofia. I used to live in Varna, northern Black Sea coast near the Summer Palace. Lovely area.
It definitely sounds like a new BIOS will fix it. Hopefully not to long to wait. ;)
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I hope so :)
Are you Bulgarian?
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No I am from the UK but lived in BG for several years. I thoroughly enjoyed it but I must admit my Bulgarian is nowhere near as good as your English!
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Outstanding (http://www.kaminata.net/images/smilies/headbang.gif)(http://www.kaminata.net/images/smilies/headbang.gif)(http://www.kaminata.net/images/smilies/headbang.gif)
Радвам се, че тук има някой, който ще ме разбере и на моя език. Много ми е приятно да си говорим, но май прекалихме със спама ;D
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Well it takes me a while to make sense of it but it takes me back a bit! It is a hard language to get your head around for us who use Latin based languages. Sorry in English my Bulgarian keyboard is in the attic!!
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Yeah, bulgarian language is very hard to learn ;) .
Best regards.
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Oh yes, Sofia. I used to live in Varna, northern Black Sea coast near the Summer Palace. Lovely area.
It definitely sounds like a new BIOS will fix it. Hopefully not to long to wait. ;)
Should i send my board back to Gigabyte. Mind you being my second board i dont realy wanna see another one?
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I don't really know the returns process in BG but I can give you the adress to contact to discuss your options.
Worldwide :
http://www.gigabyte.com/language.aspx
Good luck.
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Ooo, the Gigabyte's site for Bulgaria is nothing but garbage heap. All information about drivers, BIOS etc. for GA-X58 UD3R is wrong. Even now the site doesn't work (http://www.kaminata.net/images/smilies/icon_lol.gif) (http://www.kaminata.net/images/smilies/icon_lol.gif) (http://www.kaminata.net/images/smilies/icon_lol.gif) . And one more thing - I'm shure that it'l be very expencive enterprise to me to RMA the board. Se la vie...
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Well you know what they say about Bulgarians...give them long enough and they will break anything! ;)
Where is the Gigabyte Centre in BG ? Is it not in Sofia ?
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I have no idea where it is...
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Well I would have thought it would either have been Sofia or Plovdiv. I can't really see it being anywhere else. I will try and find out for you. I will post back when I have news. ;)
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Thanks, but the problem appears rarely and I think that's pointles to try RMA. I'll live with this, don't worry. I appreciate your help.
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I have asked the question anyway. Check back in a couple of days or so and hopefully I will have the answer for you.
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Thanks dude! I will recieve mail for replies for this thread. I'll take a look for shure.
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Hi
I received a very prompt answer to my question. Gigabyte doesn't actuallly have a centre in Bulgaria itself so I would have to advise you to return the motherboard to your retailer for RMA. Failing that you would have to take it up with GGTS. You can contact them here:
Just enter your email address and click on the language of choice.
GGTS http://ggts.gigabyte.com/
Sorry I can't be of more help.
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Thanks but that means that I'll be for long time without PC. For now I'll live with it.
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Im from the UK ive been reading they have a 12 day turn around, i can live without the machine and use my laptop.
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I don't have a laptop, and I can't live without my machine...
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Hello everyone, I have been experiencing the exact same problem. Unless I missed where someone mentioned this, it is more than just the network adapter. When this problem randomly occurs the USB 2.0 ports are also disabled during boot. I know this because I cannot access the BIOS with my USB keyboard when it happens. The weird part is the USB ports are enabled when Windows starts, the network adapter is not. My solution is the same, cut the power and it is fixed, just rebooting will not fix it. This has been happening to me about once every 10 boots or so, but there is no pattern or cause that I can observe.
This is a very big problem for someone wanting to rely on a machine remotely. I am able to wake on lan and the computer starts, but when the problem occurs it starts with the network adapter turned off and thus I cannot use it remotely.
Thanks for any suggestions or ideas...
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Hi
You might find that your USB keyboard isn't working until Windows loads the drivers for it is normal unless you enable Legacy USB Devices in the BIOS. This allows you to use the keyboard in the DOS environment when you need to get into the BIOS or anything like that. You will probably need a PS2 keyboard to be able to enable it.
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Sorry I should have clarified, the USB keyboard works fine with the BIOS and during boot in all other instances and after I do the "unplug reset". My keyboard has back-lights and they usually turn on with the computer when the USB's get power. But when this problem occurs they don't turn on until the windows login screen.
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Sorry I should have clarified, the USB keyboard works fine with the BIOS and during boot in all other instances and after I do the "unplug reset". My keyboard has back-lights and they usually turn on with the computer when the USB's get power. But when this problem occurs they don't turn on until the windows login screen.
Your right i never noticed this before, i have a logitec G15 keyboard.
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I have the same problem. The internet adapter is not found and my keyboard(G-15) and mouse(G-5) do not work because the drivers for the 2.0 USB ports on the MB are not installed. I have the X58A-UD3R rev. 2.0 and Bios FE. I built the PC about 3 weks ago and this happened twice already. The easiest thing to do in to power down, disconnect the cord, and after a few minutes repower and restart. I have read this forum and tried everything that was suggested so far. If anyone knows of a permanent fix for this, please let me know. Thanks.
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There is a known issue with some Logitech keyboards during bootup. Try swapping with another make and see if that makes a difference.
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Some new experience from me:
I still have the problem as described in this thread, it appears in one of about 5 starts of the PC.
I switch the HDD controller to AHCI (from native IDE) a when the problem with network adapter occurs (i.e. the network adapter is missing), Windows are not able to boot when I am on AHCI. After "Verifying DMI pool data..." I get the message "Disk read error. Press Ctrl+Alt+Del to restart."
When the network adapter is detected corretly, everything is OK.
The SSD disk which Windows are booting from is connected to SATA 0 of ICH10 controller, so I think that something is making whole Southbridge mad when the network adapter is missing, so more problems can occur: problems with AHCI (as I described), problems with USB ports managed by ICH10,...
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I have exactly the same problem with the rev2.0 X58A-UD3R with FB Bios (latest non-beta).
I just realized that I had the same problem but only once with this mobo while running BIOS FC. I was also fighting memory problems, but all of a sudden, Windows 7 wouldn't find my network connection. I just plugged a wireless card into the PCI slot, and didn't try to diagnose the problem since I was getting ready to send my mobo to Gigabyte. When my mobo came back (they said no problem found), the network connection was again working. Taking the mobo out and putting it back in is probably equivalent (or more) to taking the power off then booting back up. Geeze, another gremlin, but it's only occurred once so far.
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I get the feeling that it is down to the BIOS from what has been said and so probably the only solution is to wait for another BIOS update. It does help to let GGTS know about these problems though so they know what to concentrate their efforts on.
Just enter your email address and click on the language of choice.
GGTS http://ggts.gigabyte.com/
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Hello friends.
I have exactly same problem as described mozo. USB and network ports do not work sometimes when I turn on the PC.
On 2/18/2011 Gigabyte has released a new bios version (FF). In the description says only "Support 914 Realtek clock gen". I do not know if this is related with the problem but I updated it. I used the @FLASH but only after I read recommendations to use Qflash. However I had no problem with @BIOS.
Someone already tried this new BIOS?
Sorry for my poor english.
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Hi and welcome to the Gigabyte Forum.
You are asking if someone has tried this new BIOS but I thought that you said you had just done the flash yourself ?
Usually a complete shutdown and cold boot will get rid of the problem at least for a while.
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Yes, I've updated the bios but I wonder if anyone had the same problem again after upgrading the bios to the latest (FF) version since it has not spent enough time to prove myself.
I know the "unplug reset" solution and I use it but I am looking for a definitive solution.
Tanks for reply.
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To be honest I thionk it is probably a problem that is going to have to wait until either a new update comes out for the firmware of the LAN chip or a BIOS update.
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Hi some new experience from me:
As some other people wrote, the problem with network adapter sometimes appears together with other problems, such as with USB ports or with disks in AHCI mode (as in my case). So I performed some experiments:
If I changed "Delay for HDD" to 0 seconds in BIOS, the problems occured almost in each start of the computer. The higher value of "Delay for HDD" I set, the lower is the frequency of occurence of these problems. If I set it to 15 secs (which is max available value), the problems occur only in less than 10% of PC starts (its just a guess). But they still occur sometimes...
So I continued in expermionets:
I changed the SATA2 prots which I use for disk drives. Before this change I used these ports:
SATA2_0 for system SSD (OCZ Agility 2, 60GB)
SATA2_1 for data HDD (Seagate Barracuda, 750GB)
SATA2_2 for SONY Optiarc DVD-RW
I changed it to:
SATA2_0 for SSD
SATA2_2 for HDD
SATA2_4 for DVD-RW
Other ports are blank. Looks like that this change also reduced the occurence of the problems rapidly, even when i set the delay for HDD to 0 seconds.
Later I also disabled everything in BIOS what i am not using right now, such as:
eSATA controller
onboard Firewire
GSATA ports
at least the POST is now much faster :) Maybe it helped a little bit too, but the testing takes a lot of time because the problems appear nondeterministically...
Definitely, the problems are caused by faulty detection of the NIC (but it is not very surprising :)), because when I disabled the NIC in BIOS
and tested it for few days (with more then 30 starts or restarts of the PC), the problems had never occured.
Now I plan to test it with NIC enabled but the network cable unpluged (also for at least tens of starts).
It would be good if others who have these problems would do same settings and testing as me, to decide if it really helps...
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Firstly has your OCZ SSD had the latest firmware installed ?
What settings have you got for your boot priority ?
Is the SSD set as primary hard drive ?
Try putting the optical drive on another controller's port.
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well just to report the problem was not solved by updating the bios version (ff). I started the PC and the network controller was not detected, the worst is that it never happened.
I will disable some devices in the bios as HonzaK suggested and see if that helps.
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After this Issue I'll never buy Gigabyte again. >:(
The Network Port is such a critical item in an office and also at home.
I find it appalling that Gigabyte still leaves this problem unresolved.
At least unplugging the unplugging the power cable trick works, but it's a pain in the rear end booting up and logging in only to find no network is unavailable and then having to do a special fix and reboot again.
I also find it a bit disconcerting that Gigabyte is advising people to open their cases and fiddle around with the insides, especially for newbies that could electrocute themselves if they don't know what they're doing.
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Whilst I appreciate your feelings about the actual issue and agree that something should be done to fix it please get your facts right before posting incorrect statements like
I also find it a bit disconcerting that Gigabyte is advising people to open their cases and fiddle around with the insides, especially for newbies that could electrocute themselves if they don't know what they're doing.
as this is certainly not the case. There is no danger to humans from the inside of a computer unless they remove the cover from the PSU.
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As per reply #61 and #62, I replaced my keyboard and mouse with a Microsoft product. The keyboard, mouse, and internet adapter problem still occured about every three or four days. My Mobo is only about two months old and the bios is FE. About 15 days ago I booted up and IE would not work and the date was set to March of 2009. I removed the KTS lithium MOBO battery and replaced it with a new Duracell Cr2032. To this date, I have not had another mouse, keyboard, or internet adapter problem. Could the MOBO batteries be defective and causing these problems?
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I expect the problem was due to the motherboard battery failing and the BIOS losing the settings and so reverting to the most basic default settings instead. It can cause all sorts of funny problems at times. ;)
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I have the exact same problems as described by others above. Only after Goose0106 advised changing the battery the topic went dead.. So my question is; is your problem solved after changing the battery? @Vorticals, @HonzaK, etc cause then i know what to do :D
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Hi and welcome to the Gigabyte Forum.
For the price of a CR2032 battery it is worth replacing it just to see. At least you know the battery is new then also.
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I will give it a go tomorrow, because the shops are closed today because of Easter Holiday. I will be testing it for a few days and then i will get back at this topic. But to be honest i find it quit disturbing that a "quality" motherboard of more then 200euro potentionally has problems caused by Gigabyte use of inferior batteries :-\
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The batteries are not in general inferior just because you get a few faulty items. As with anything a certain percentage will fail and we haven't determined that it is that at fault yet.
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The battery current was quite low, so replacing it wasn't a bad thing.. (shame on you Gigabyte!)
But i got some bad news for you guys, replacing it doesn't make any difference in the frequency of problems (failing USB controllers, failing LAN connections and BSOD's).
But this issue really starts to annoy me.. because everytime i have to kill the power by unplugging my powercable (only way to fix this bugs or else you get in a endless BSOD loop) I risk damaging my harddrives and to loose more data! My expensive 10.000rpm Western Digital Raptor already died because of the sudden power shutdowns.
I hope that Gigabyte will fix the problem soon, because without a network connection i cant work (cloud based services) and like i said everytime i kill the power i risk loosing/corrupting my valuable data files.
B.t.w. after I replaced the battery, I get a new variation on the same problem; I also loose connection to 2 of my harddrive and other USB host controllers seem to fail now, next to the failing LAN connection. See added screenshots..
http://dl.dropbox.com/u/12431009/Gigabyte_BSOD.png
original setting
http://dl.dropbox.com/u/12431009/Gigabyte_BSOD2.png
after battery change and cmos cleared
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After trying almost all possible things I realized to disable the NIC in BIOS and use another PCI Ethernet card instead. Since that, no problems detected (I use this solution for about 2 months). But god knows where are the roots of the original problem...
But the solution with using another Ethernet card (and disabling the original integrated one in BIOS of course) also isnt very expnesive.
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Well thanks very much for giving us the heads up on this problem. As you said it isn't an expensive fix but it shouldn't be necessary really. :-\
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I sure wish I had read this stuff 2 weeks ago before I bought this motherboard (rev 2). I have had nothing but problems with it like others from usb ports not working, unable to boot when using AHCI mode for my 2 SATA hard drives and now that I finally was able to get Windows 7 installed (took days when it should have taken an hour) I have no network adapter.
I am hoping I can replace this lame MB. I cannot believe all the problems and no real fixes to any of them from Gigabyte. How I regret buying this thing.
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I can understand your point of view but bad components can happen anywhere and it would seem that you have a bad board. I would advise RMAing it for a replacement as I don't think the board would be reapirable with all those different faults.
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I have the rev 2 board and I have the same issue - works fine for a few days then suddenly no network connection. I have to power down, remove power plug, turn on the computer and then put the power plug back in again in order to get the thing to work.
I've had this for months - was hoping the latest bios reflash would sort it but no - had it again today. Very annoying.
What can I do about this please, Gigabyte?
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Well, after trying to adjust almost everything in the bios, it seems that I managed to solve the problem of network.
Here my solution: Go to Power Management Setup in Bios, then ENABLE the ErP Support.
That worked for me until now. (changed 3 weeks ago)
Not sure it solves usb problem, but worth a try!
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it worked for a few days, but now after 10 coldboots in a row i still cant get my system to work propperly, gg gigabyte!
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Hi
I think it is probably time to bite the bullet and see your retailer for an RMA. ;)
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I also have this same motherboard, and had this Eithernet/USB keyboard issue for about a year now, but since I usually left my PC on, it didn't manifest. Recently to save energy, I started to use WOL from Sleep, and when the system came back from Sleep, I started having the same issues of the keyboard not being recognized, and the network adapter disappearing, along with the disks that were plugged into the Intel SATA ports would not show up. I had been powering off/on and resetting the BIOS to defaults to get rid of the problem when it happened like most here. One particular thing I noticed was that sometimes when I held the blue CMOS clear button on the back, it would boot back up with the same problem, but mentioning that the CMOS checksum/settings were corrupt...
Yesterday I looked for this problem online and stumbled upon this thread. I saw the post about changing the CR2032 battery, and just gave it a shot now. So far it seems to have eliminated the problem. I decided to do the fix given the corrupt CMOS message I was getting at times would match up perfectly with a failing battery. I will test a few more sleep/wake up cycles just to make sure that the problem is indeed fixed with this.
Thanks to all who contributed!
Edit: Tested four consecutive sleep/wakeup cycles, and no issues. Before the battery change, the problem would occur maybe 1 out of 4 or even 4 out of 4 times. I am calling this one solved. :) Also, shame indeed on Gigabyte for going with a cheap CR2032, haha.
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Hi and welcome.
I am happy indeed to see that it has cured your problem and for such a small outlay! I do keep plenty of the motherboard batteries to hand as it can often cure this type of event and is certainly worth trying. ;)
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I have a GA-X58A-UD3R rev 2.0 ,The problem appears after a restart where the Realtek adaptor is not detected and missing from the hardware list.
and usb doesn't work
My Com. bios FF
I7 950
Mem G.Skill 2x6
power supply enermax galaxy
geforce gtx460
wd black 2 tb
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I just installed a brand new GA-78LMT-USB3 in a new build today, and the ethernet adapter didn't work from moment one (in Windows, at least). Booting from a Knoppix standalone disk, the network adapter worked just fine, though.
I have not yet tried the unplug/plug routine, yet. Honestly, looking at the history of this thread, when does Gigabyte stop saying "Oh, maybe you got a bad board." Has there been any progress on this yet? (If there's another thread I should be reading, please let me know.)