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Other questions related to GIGABYTE => Other questions about GIGABYTE => Topic started by: runn3R on April 04, 2008, 03:11:05 pm

Title: Your opinion about GIGABYTE matters
Post by: runn3R on April 04, 2008, 03:11:05 pm
Hi All

Feel free to share your opinion about GIGABYTE products there, no matter if good or bad one. We want to hear the truth from you, really. Go on !
Title: Re: Your opinion matters
Post by: Shen on April 14, 2008, 12:48:19 am
I am a newbie that built his first pc using a Gigabyte 965p-ds4 board and I am thoroughly happy with the build. The only change I would suggest would be a change of gui for the easytune software as in all honesty, a simple interface would be far easier on the eyes as well as use.

Another thing of interest would be to incorporate some benchmarking program in the list of software for gigabyte builds. An alternative to the usual pcmark or studiomark would be very interesting.

Title: Re: Your opinion matters
Post by: runn3R on April 21, 2008, 08:25:49 am
HI Shen

thank you very much for your comments. As for today you are the only one who can win 8800GT vga from Gigabyte, as there is no other posts for this subject yet. But i hope they will come soon. Take care !
Title: Re: Your opinion matters
Post by: antonyfrn on April 21, 2008, 08:50:41 am
Well ive been using gigabyte for many years for all my motherboards all have been rock solid. but i do wish you guys would be more helpful with info on new products. also bios upgrades.(slowly waiting for Phenom 9850 BE bios support for my mobo)
Title: Re: Your opinion matters
Post by: runn3R on April 21, 2008, 11:52:32 am
Hi

what kind of info do you need about new products ?
Title: Re: Your opinion matters
Post by: antonyfrn on April 21, 2008, 01:34:30 pm
Well Nforce 7 series for AMD after contacting gigabyte by phone they claimed not to be making any nforce 7 boards and week later photos are showing up on the web
Title: Re: Your opinion matters
Post by: antonyfrn on April 21, 2008, 02:21:25 pm
also some sort of info todo with my question posted here http://forum.giga-byte.co.uk/index.php/topic,38.0.html
Title: Re: Your opinion matters
Post by: runn3R on April 22, 2008, 08:29:13 am
Hi Antonyfrn

Thanks for provided opinion !
Title: Re: Your opinion matters
Post by: Rpg16 on April 23, 2008, 11:09:10 am
I have a GA-M57SLI-S4 board and im just fine with it, it's stable and can be well overclocked (my RAM is the first to stop me from going :D).
The only bad is the chipset is cooled only by this pretty small passive radiator so it gets hot as hell (even in normal use), i had to place a fan near it to keep it normal during OC.

I still have some old Gigabyte Pentium2 boards too but they are too old, still one of them serves as a router. :P
Title: Re: Your opinion matters
Post by: DJBenz on April 30, 2008, 04:08:38 pm
I just upgraded my PC from a Gigabyte GA-7N400PRO2 (yes, that old!) to a GA-MA770-DS3 and I was disappointed to find that the new board didn't come with expansion brackets like the original one did. Particularly disappointing was the lack of LPT bracket, as I have a parallel printer from years ago which still works extremely well.

Hunting around for these, they seem impossible to buy as a 'spare', so why Gigabyte don't include them in the box is a mystery (although I'm sure that keeping costs low is a contributing factor).

Anyway, other than that, I find GB products to be very well made and user friendly with impressive performance, so I'll remain a customer for some time (even if I don't get expansion brackets with my next board either  :D )
Title: Re: Your opinion matters
Post by: RuiPereira on May 01, 2008, 04:42:10 pm
Hey DJBenz,

LPT ports - AARRRHHH, through away your old printer and get yourself a USB one -  ;D

You right, cost factor, but that is not the main reason, we found that printers are now all USB.
The other reason is because we can - haha

Thx for your support.  ;)
Title: Re: Your opinion matters
Post by: DJBenz on May 02, 2008, 09:33:31 am
Maybe a little short sighted to say that all printers are USB? Granted, if you're buying a new printer you'd struggle to find one on a parallel connection, but printers tend to last many years and a lot of users still have their old parallel versions.

There are 42 users on this forum, 3 of them have requested help on getting the LPT bracket for their motherboard. That's 7% ;)

You still need to reply to my PM about the bracket, BTW.  ;D
Title: Re: Your opinion matters
Post by: Ice Tea on May 14, 2008, 10:05:31 am
With the price of DDR2 being so cheap it would be nice if the Gigabyte I-Ram / I-Box was upgraded to use DDR2 .
Title: Re: Your opinion matters
Post by: Ice Tea on May 29, 2008, 11:15:34 am
Sorry for the second post but i couldn't see a edit button to add comments to my previous post above .

Other things i'd like to see are .........

A dual motherboard built onto a single Atx form factor with a onboard KVM to switch between the two as alot of people now own more than one computer.

A server edition Matx board with at least 4 network sockets built in as standard so the server can be used as a switch or router without using onboard slots.

A Gigabyte passive silent Computer case with a Motherboard designed to fit the case where the CPU and Northbridge socket are on the back of the motherboard so as it is screwed down the CPU and NB chip press against the Motherboard tray that acts as the passive heatsink wiich in turn is attached to the outer sidepanel on the tray side for silent fanless cooling.
Title: Re: Your opinion matters
Post by: runn3R on July 22, 2008, 01:13:02 pm
Hi All

Thanks for provided opinions.
The winners of the contest have been announced in this post:
http://forum.giga-byte.co.uk/index.php/topic,26.msg203.html#msg203
Title: Re: Your opinion matters
Post by: Ice Tea on July 22, 2008, 11:17:46 pm
Well done DJBenz and CL1NT0NB :)

The rest of us had better take note of the opinions they posted in this thread ( As stated in the rules to enter the competition ) so we know what makes a winner for future competitions   ;D :P
Title: Re: Your opinion matters
Post by: Rezident on April 21, 2009, 11:09:28 am
In my experience the Gigabyte prducts I've used have been very good.  Good build quality, performance, reasonable pricing and nice aesthetics (blue pcb just looks good, I saw a mobo with a brown pcb the other day and it was HORRIBLE).

The only major problem I've had with Gigabyte boards is the perennial power-up-power-down problem.  You know the fans-spin-up-fans-spin-down problem?  It hasn't happened in a while but it is absolutely infuriating when it does happen, not least because nobody in the world seems to know how to solve it.

I've taken PCs apart and re-assembled them countless times and eventually it just seems to work, or not.  No it's not my BIOS version or PSU or memory etc. etc. etc.  I've just got a new E8600 in install and am dreading the power-up-power-down problem that I fear will rear its ugly head again.  It's the only thing that makes me dubious about Gigabyte for i7.

Will report back on E8600 inatall :)
Title: Re: Your opinion matters
Post by: Badbonji on April 21, 2009, 08:49:00 pm
I have been using a Gigabyte Extreme X58 paired with a core i7 965 for 4-5 months now.
As for overclocking, couldn't be easier, and nice and stable with so little Vcore. I like the design and colours used, as blue being my favourite colour and matching my blue LED's of my antec 900.

Pros:
One of the best, free NB water block, high performing, easy to overclock.

Cons:
Price is high, but considering it is one of the best, takes a while to boot (turn on, off, on then POSTs)

Overall I would give it a 9/10 and am very happy with the purchase.
Title: Re: Your opinion matters
Post by: runn3R on April 22, 2009, 02:01:22 pm

Hi Rezident & Badbonji

thanks for your opinions.

@Rezident:
you can make separate post about "power-up-power-down (fans-spin-up-fans-spin-down) problem" in this section of our forum: http://forum.giga-byte.co.uk/index.php/board,5.0.html or contact with our FAEs through GGTS system under this link: http://ggts.gigabyte.com.tw/tech.asp?ClassID=2&Country={UK}&SourceWeb=B2C
Title: Re: Your opinion matters
Post by: Elemental_Dragon on April 24, 2009, 11:41:27 am
The only company to not make me wait 2-9months to get me replacement hardware - even if it's old and been sitting on my shelf for a long time :P

Gigabyte - the best bang per buck for building my systems with whilst giving great performance and features! (Mainly using the 770-UD3, P43-S3L atm)

Gigabyte - people who speak English!!! And can reply in English!!! AND ARE HELPFULL!!!

Unlike these people at a certain company...

Quote
So sorry for all your waiting time, I will contact the UK department immediatelly to ask them dispose this case as soon as they can.
Apologize again.

Best regards and have a nice day!

........ I just stared at this email for about 5 mins then posted it on every magazine forum I could find - like, WTF? I have been waiting 2 wks and spent £50 on phone calls to get this as a response?

Gigabyte are like, "Oh, we're sorry your product didn't work, we will ship a replacement as soon as posisble" and a week later after sending mine away I have a lovely new 1. Sure beats the 9 months it took to get that specific case sorted...

~Bex
Title: Re: Your opinion matters
Post by: daisy06 on May 03, 2009, 04:16:28 pm
hey, tis topic proves really fruitful for mi various probs as the links u hav posted relates overlocking and giga-byte makes me relaxed. Thanx to moderator. Brilliant effort.. !!!!
Title: Re: Your opinion about GIGABYTE matters
Post by: Elemental_Dragon on May 26, 2009, 10:23:48 pm
Mr and Mrs Admins, I would suggest a help section, with some stickies on basic trouble shooting. I could help out if you's would like? I do it on other forums as well so it's nothing new to me. :)

You's know how to get me ;)

~Bex
Title: Re: Your opinion about GIGABYTE matters
Post by: David Stodolsky on November 15, 2009, 01:29:13 pm
I am glad to find this Board. It should be listed in a more obvious way on the main GigaByte site.

Danish GGTS proved to be useless. They seem mainly to tell you that your problem is normal, so go away. This included questions about whether two units should work on the PATA interface for a P55 board and whether the floppy interface can be depended upon.
Title: Re: Your opinion about GIGABYTE matters
Post by: runn3R on November 19, 2009, 01:57:13 pm
Hi David

Do you mean UK website (http://www.giga-byte.co.uk) or the other one?
Title: Re: Your opinion about GIGABYTE matters
Post by: David Stodolsky on November 27, 2009, 02:12:34 pm
Most of them appeared here:

http://ggts.gigabyte.com.tw/gtsemail.asp?UserEmail=david.stodolsky@socialinformatics.org&EmailID=807735&EmailPreviousID=807735&OpenEmail=Y&LanguageID=1
Title: Re: Your opinion about GIGABYTE matters
Post by: palavering on February 02, 2010, 09:40:39 pm
I am impressed with my first Gigabyte MOBO; it's also my first build.  I, however, cannot get the MOBO to recognize my six Gigs of Mem.  I followed the hazy instructions in the manual, but the MOBO recognizes only 3 gigs instead of six or two gigs instead of four.  The manual needs help.  (The forum doesn't have enough people involved.  My questions have gone unanswered for days.  One other person had the same problem; he said he found the answer, but didn't give any details at all!)
Otherwise, I am very happy with Gigabyte.
Title: Re: Your opinion about GIGABYTE matters
Post by: thx1138 on February 11, 2010, 11:13:45 pm
Hey Runn3r, I have a couple of suggestions:

I don't know if they do it for all their boards, or if Gigabyte does it for some of own boards too, but MSI's MS-7100 came with a diagnostic array of four LEDs which lit red and green in different combinations while booting, with the purpose of indicating at what stage a boot failture occured at. It's very usefull indeed, since you're otherwise left in the dark, if the error can't be communicated by beeping.

Also, I think the Gigabyte website could be made easier to use to find products that we want, by asking a survey of questions, the answers to which can be used to narrow down the choices which comply with our requirements.

I only just received my first Gigabyte motherboard and graphics card (and mouse!) today, so maybe I'll have more to say at a late date :)
Title: Re: Your opinion about GIGABYTE matters
Post by: runn3R on February 16, 2010, 02:34:31 pm
Hi thx1138

Thank you very much for your suggestions.

About booting codes we have Debug LED, read more at:
http://www.giga-byte.co.uk/FileList/WebPage/tech_090302_technology_guide/tech_090302_technology-guide_user-friendly-1.htm (click Hardware Design there)

For example GA-P55A-UD6 is equipped with this.

Stay in touch 8)
Title: Re: Your opinion about GIGABYTE matters
Post by: gilgamesh on February 17, 2010, 12:56:59 pm
Dear Gigabyte


Though my experience with Gigabyte is a little outdated (for this I can only apologise)

My last experience with Gigabyte is with the X38-DQ6 (so my apologies). I was the second in the UK to review the aforementioned board (right after Bit-Tech, infact it was the EXACT same board. I.E it was sent back to GBT then to me) I wrote an eleven page report for GBT-Eyes only at this time.

Some of the issues were that BIOS was extremely immature, at that time trying to install Windows Xp from the Intel controller was an impossible affair, whilst the Gigabyte (purple) Sata worked a treat.

Going back to the BIOS, at first release there was no (believe it or not there were no option to alter the GTL setting on the initial release sales bios! I beleive this feedback got back to Hunter Lee in TW)

Some of the memory strap settings were broken (improved in later BIOs, but this is intel's fault and not gigabyte =Intel had a well-documented issue with the X38 at this t ime

There was a very very minor issue in the thermal array on this board (but i now forget and cannot comment upon)

The onboard optical out for this board failed to function (however this could have been  due to a one-off situation)

Keyboard short cuts to enable extra BIOS features annoy me a little. I like everything out in the open, such as the old abit boards and DFI

In all fairness once the BIOS was sorted out (excactly 3 weeks later) I was very impressed by the overclocking and it was a worthy board.


I must apologise that my gigabyte experience is not current. However I do hope to remedy that situation.

I have however looked at the x58 UD7 series (with the water-cooled northbridge?) If I may comment on just purely looking at the online images. It appears that though this may do a great job in regards to air cooling, water cooling I feel it would lack. As the block is sitting ontop of the FINS of the heatsink, it is therefore almost useless as the block is not making MAXIMUM conctact with the MCH though transferring all the heat to the fluid. I feel that this would be a hindrance and another solution needs to be looked at...however this is just my opinion!

gilgamesh
Title: Re: Your opinion about GIGABYTE matters
Post by: runn3R on February 19, 2010, 04:06:34 pm
Hi gilgamesh

Thanks for your great feedback given earlier and now. Really appreciate.

I hope that you will soon have a chance to play with our new motherboards, maybe some from UD7 family.
Title: Re: Your opinion about GIGABYTE matters
Post by: gilgamesh on February 19, 2010, 04:14:03 pm
Hi gilgamesh

Thanks for your great feedback given earlier and now. Really appreciate.

I hope that you will soon have a chance to play with our new motherboards, maybe some from UD7 family.

sure please!

I will contact you via email from my oct addy on monday about this buddy. Have a nice weekend

gilgamesh
Title: Re: Your opinion about GIGABYTE matters
Post by: RatsAss on February 20, 2010, 05:34:21 pm
I have built two pc's for myself and both times used Gigabyte boards.

A friend recommended Gigabyte. I have had no issues at all with either board.

A quick bios flash and off to the races. ;)
Title: Re: Your opinion about GIGABYTE matters
Post by: gilgamesh on February 23, 2010, 04:52:45 pm

Sorry another thing the kind of annoys me. The same old colour scheme. I know that costs a lot of money and I am not suggesting UV schemes such as DFI. What I am suggesting is a change. MY idea would be as follows


1 colour scheme for low-end boards
2: another for mid range
3: another for Top end

Or you could just do it for the top end. If a user purchases a top end board not only does it have to perform 'top-end' it has to LOOK top end, changing the colour scheme will help with this!

gilgamesh
Title: Re: Your opinion about GIGABYTE matters
Post by: crazycheese on April 27, 2010, 08:32:33 pm
GIgabyte should support other operating systems, especially linux.

Gigabyte seems to be the only mainboard manufacturer, that distributes his BIOS updates in form of self-extracting .EXE files, which run only on windows operating system. This is nonsense!

Thanks to 7z being crossplatform software, I was able to rename and extract the BIOS archive as a 7z archive.
While true that linux does not need any windows-like drivers(kernel.org takes care of this), the single needed point is ... BIOS upgrade.

BIOS upgrades(and any parts that are not bound to only one specification) should be present in form of crossplatform format. For example - zip, 7zip compressed format.
Or the FAQ and Manual should contain instructions how to convert the file.


Releasing BIOS firmware updates in form of .exe files is similar to:
- releasing electronical documentation in MSO2010 format, so nobody, but MSO2010 users can read it(right - PDF or RTF)
- releasing manual in chinese, since most people on earth are chinese.(right - english, even better - multilingual).

If you are interested, this is how to extract the firmware from .exe to put in on USB and flash via QFlash.
1) Install p7zip version 9.04 or higher
2) Rename biosfirmware.exe to biosfirmware.7z ("cp biosfirmware.exe biosfirmware.7z")
3) "p7zip biosfirmware.7z"

I was very very suprised in a bad way, that gigabyte does this. I have bought many gigabyte motherboards since 1995!
Title: Re: Your opinion about GIGABYTE matters
Post by: Zeewulf on May 08, 2010, 12:57:26 pm
Update your main website to show which boards are still produced and available. I tried for 2 months to try and source an sckt775 X48 board from new, all your distributers and re-sellers listed on your main page had ZERO stock.

Ended up having to buy a mid-range P45 board due to the higher spec one's also being unavailable anymore. And yes I contacted Gigabyte and that's when I got told you weren't making anymore.

That's the only thing I hate about companies, is that when new stuff gets launched they ASSUME everyone has money to burn and can upgrade everything to the latest stuff. The MAJORITY of households can't do this and upgrade what they can while using items which will still work with better MB's/CPU's etc.  Yet the old stock is only available in the lowest format they made :(
Title: building 2nd comp
Post by: David.B. on June 01, 2010, 06:19:42 pm
this is my second build. all my buds swear by gigabyte so figured id give you guys a go. Its a pretty board thats for sure. just waiting on my new memory and ill let ya know what i think. i know one thing already. these forums seem to be handled promptly and thats nice. hope to have great things to say tomorrow when my memory gets here.
Title: Re: Your opinion matters
Post by: hopper on January 17, 2011, 02:26:15 am
I just upgraded my PC from a Gigabyte GA-7N400PRO2 (yes, that old!) to a GA-MA770-DS3 and I was disappointed to find that the new board didn't come with expansion brackets like the original one did. Particularly disappointing was the lack of LPT bracket, as I have a parallel printer from years ago which still works extremely well.

Hunting around for these, they seem impossible to buy as a 'spare', so why Gigabyte don't include them in the box is a mystery (although I'm sure that keeping costs low is a contributing factor).

Anyway, other than that, I find GB products to be very well made and user friendly with impressive performance, so I'll remain a customer for some time (even if I don't get expansion brackets with my next board either  :D )

Try www.shinyhardware.co.uk

That's where I got both serial and parallel backplates - could not get a backplate with both connectors unfortunately.

Parallel for legacy printer and serial essential for external modem for Linux. Need them for build using GA-870-UD3.
Title: Re: Your opinion about GIGABYTE matters
Post by: Jivenjune on February 21, 2011, 05:27:08 am
I actually never once considered a Gigabyte motherboard until they switched from the blue PCB to the matte black version. This is a shallow way to go about it, I know, but aesthetics matter a lot to some people (me being one of them). Now that I've done a fair amount of research about Gigabyte, I have a lot of faith in almost all their products.

Hmmm, aside from that, I can't stand Gigabyte's shroud design on their video cards. Shallow, I know, but sometimes I like to stare at the interior of my computer case when I'm taking an AFK break during gaming sessions.
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on February 21, 2011, 08:50:41 am
Fair comments but it isn't possible to keep everyone happy as you know. Gigabyte did survey a lot of customers before changing the colour of their motherboards and most people seemed to prefer the black. There are of course still the standard Gigabyte Blue ones available too.

Regarding the graphics cards the shrouds are fairly standard across the business apart from the custom designed ones of which Gigabyte probably has more than most. You could of course always watercool the system to look great and be a lot quieter too!  ;D
Title: Re: Your opinion about GIGABYTE matters
Post by: StueyF on August 06, 2011, 06:50:34 pm
Hi All

Feel free to share your opinion about GIGABYTE products there, no matter if good or bad one. We want to hear the truth from you, really. Go on !


In regards to the Gigabyte motherboards i find them very stable but on the other hand in future i would like to see someone from gigabyte create a bios that automatically does everything for you ie' overclock automatically and all hardware to be accepted-incorporate as many vendors for better compatibality- like the g1 assassin motherboard i noticed it has nearly everything you could ever need and the new line up of the z series also.
It seems there are more posts about bios hangups and settings going wrong not to mention that hardware failed to be recognised correctly.
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on August 06, 2011, 09:42:03 pm
Hi

By it's very nature the BIOS is a tempremental beast. The trouble often is that by the time a BIOS has been tweaked and made absolutely right and running smoothly the motherboard is obsolete and some new board and BIOS is emerging for us to enjoy.
Title: Re: Your opinion about GIGABYTE matters
Post by: RQuallsJR on September 26, 2011, 09:53:35 pm
Gigabyte could add space for more fans in easytune, some of us do fill all the plug in for fans on the motherboard. just a suggestion.
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on September 26, 2011, 10:14:43 pm
Of course there are many people who would like more fan headers as well as places in EasyTune. The only thing I would advise is that you don't overload the circuit as some of these newer fans  can draw a fairly hefty current and it does happen that sometimes the headers can burn out.

I prefer to use a dedicated fan controller which I know is more than adequate for the job. It also gives me total control over the fans and other cooling devices.
Title: Re: Your opinion about GIGABYTE matters
Post by: Aussie Allan on September 27, 2011, 11:45:45 am

 Totally agree with DM on that one .... Akasa make a 3 pot fan controller (10Watts per channel) with 2 USB sockets as a 3.5" bay add-on

  £12.....bargain!.... I have my Rad 6x120mm fans running off just 2 channels for complete control......."I'm a Hovercraft no more" ;D

  Aussie Allan
Title: Re: Your opinion about GIGABYTE matters
Post by: cyn003 on March 26, 2012, 08:58:13 am
I am following this tread to check out what is said is true about GTSS support and keeping an open mind about it service.
I have open(24/3/2012) a ticket on my T1132N booktop recently and have check the status and nobody has read it yet.
Hope Gigabyte team don't disappoint me. Let's see if it matches its service.
BTW, I lodge the ticket at the Taiwan website..


Cheers
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on March 26, 2012, 09:54:43 am
Hi,

Obviously there are many factors that can influence the speed of an RMA procedure or even answering a technical ticket. It often depends on what office you address it to and how busy they happen to be at the time. Some times especially at certain times of the year it can be that there is a massive queue waiting to be processed. Please be patient.  ;)
Title: Re: Your opinion about GIGABYTE matters
Post by: Citadeliar2222 on May 13, 2012, 03:21:51 pm
gigabyte  are making poor motherboards,repairs in poland is fiction, they do not replace damaged items, they regenerate them. i had swollen capacitor and burned mospher   solution was to whip him light  with hammer.mospher was removed  painted black and  mounted again , i noticed it when it  failed again ;P   . same as for  reballing  grapchic cards gigabyte, they  just heat up  chipsets/gpu   in hotair and  its "repaired" for few days .   since got asus i  put  voltage 4Kv on gigabyte motherboard   to ffinish her
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on May 28, 2012, 09:20:04 am
i  put  voltage 4Kv on gigabyte motherboard   to ffinish her

That's a high voltage tweak. Did the increased voltage help the overclock work ?  ;D
Title: Re: Your opinion about GIGABYTE matters
Post by: Thrall on June 05, 2012, 10:22:26 am
Since my opinion apparantly matters for Gigabyte or so this thread says I will give my opinion. I have to admit that I am not much of a computer expert and most of the time when I buy or build a computer I don't really care what products I have as long as it works like I want it to.

And I also have to admit that me ending up with a Gigabyte GA-970a-UD3 board was basically pure luck as when I orded my computer prebuild from a retailer here in Norway it was orginally listed with a MSI motherboard.

But they runned out of that motherboard at the same time I orded my computer so they put this Gigabyte motherboard in the computer instead. And to be honest I would have probably not noticed which motherboard I had if it wasn't because of the fact that I ended up with a problem with a game that turned out to require a BIOS update in order for it to work.

Anyways the thing that I like about my Gigabyte GA-970a-UD3 is the fact that updating the BIOS on this board is fairly easy and quite safe. I also like the helpful people here which takes their time trying to help newbies like myself.

I also think that Gigabyte's support is also very good as I contacted their support from the UK website and to my surprise I actually got a reply in Norwegian from their support (Since it turned out there was a Norwegian guy working there which noticed my ticket) even when I wrote in English. And the support was quite good. So I am quite happy with my setup and I will certainly continue to use Gigabyte in the future.
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on June 05, 2012, 08:01:45 pm
Hi Thrall,

I am most happy that you have found most of Gigabyte's services to be good and your motherboard is working well. It is always nice, especially on a forum where most people are complaining, when you hear from a satisfied customer. That is the only trouble with forums because most members only post when they have a problem that we see a very jaundiced view of the manufacturer and products so it is welcome to hear the opposite for a change.  ;D

+1
Title: Re: Your opinion about GIGABYTE matters
Post by: runn3R on June 06, 2012, 04:32:23 pm
Hi Citadeliar2222

You have placed strong accusations in this post (http://forum.giga-byte.co.uk/index.php/topic,35.msg70290.html#msg70290). Really hard to believe.
I have forwarded your case to our RMA and support center in Poland, please expect contact from their side.
Title: Re: Your opinion about GIGABYTE matters
Post by: Citadeliar2222 on June 07, 2012, 03:56:46 pm
its not accussing as this happened to my friend.i have did  talked him  that he  have gigabyte product and that happened to him - but he wanted me to describe what happened.  dont blame me for posting this.  he was sending his mb to  RMA and wass returning  not working  - he did buy it in germany but live in poland,  he sent it to germany again and again. and repairs were good but  were working  for short time  . after one of returns after repair some components after touch just fall off MB.. good  RMA service would not do that - after these events he just decided to take mb to local repair service where they  fix all issues and MB was back to life, in fact he did had to pay for new  components as  the present  were no way to be used again.

my issue was different and i have notthing agaist  gigabyte RMA, howewer i  tried  to get  RMA help ever if pay to repair. but instead of  reanimating  i just decided to  buy another , the repair is pointless as would pay  twice  for repair while could for that price get 2 MB.
if anyone was hurt - did not wanted to do it. im sorry for that   that what happened was just true and just gave opinion not accusing

about the  "bad"   RMA ... most of  RMA services do  best to repair MB and ever check it several times before send it back all is okay .. but sometimes  can happen  bad  things and that event happened to my friend  some weeks ago .   my final opinion about gigabyte matters is  average good , howewer  they could do better  - more repair points in other cities. not just one for whole country .
=================
as for hammering/Voltage tweak was just joke.

Title: Re: Your opinion about GIGABYTE matters
Post by: davidbec on July 16, 2012, 04:27:06 pm
Technical support could be a little faster in responding to email sent from customers.

Still waiting for a reply to email I sent on the 11th and 13th.

I support a hotel lock solution from a company whose technical support is in Norway, and I get replies from them the next day almost all the time although when I arrive at work, they are getting ready to go home. Gigabyte Support I think is in the US.
Title: Re: Your opinion about GIGABYTE matters
Post by: davidbec on July 20, 2012, 01:19:40 am
Still waiting....

to think I actually got people buying the S1081, based solely on my recommendation. :(
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on July 25, 2012, 07:59:04 am
Still waiting....

to think I actually got people buying the S1081, based solely on my recommendation. :(

I am sorry to hear that you haven't had your email answered by the tech guys after all this time. Sometimes that can be a bit tardy but there is no excuse for taking that long. I wonder if you tried the correct section. What address did you use to contact them ? I will see if I can check for you as to what has happened.
Title: Re: Your opinion about GIGABYTE matters
Post by: davidbec on July 25, 2012, 12:59:06 pm
Hi Dark Mantis

I sent them another email either Friday or Saturday and they have responded. So I am all set I think. They want me to send the S1080 back for evaluation.
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on July 25, 2012, 08:50:58 pm
Cool, at least you are getting somewhere now. Please keep us informed of the progress though.  ;)
Title: Re: Your opinion about GIGABYTE matters
Post by: davidbec on August 09, 2012, 08:47:26 pm
Hi

I went to Fedex last Thursday to send the tablet back. However, fedex gave me about 5 different forms to fill out. Forms for radiation or performance testing, FCC forms, forms for importation, Tax/Customs exempt forms for repair equipment etc. The forms asked me for the country and address of manufacturer, the FCC ID, whether the tablet was exempt from FCC regulations, whether it passed performance testing based on some rules estableshed at whatever year. And if it was exempt I had to specify why. etc.... Bascially a number of questions I could not answer.

I sent an email to gigabyte asking them to send me the required forms (filled in) so that I can send the tablet. Seeing as they indicated that I would have to pay for any customs charges if they incurred any. It would make sense to me to have the forms correctly filled out.

The person responded and told me that they did not know what forms I was talkng about and that they did not send forms to customers.

So...

I filled out the forms as best I could (wrong or not) and fedex accepted them.

Not very happy right now with our US support and based on what other members have posted here as their experience. I am very worried about sending my tablet to the US for repair.

Let me give you some additional information about me.

I am A+ and MCP certified. I previously held CCNA, CCDA and CIPTES certifications. I work as an IT Specilist installing IP telephone systems, computer network equipement, and electronic locking systems in hotels. I also support windows servers installations and Windows desktop PCs. My company was a resellers for MPC/Micron PC when they were in business, we sell HP right now.

So I have dealt with the USA regularly as the phone system and PCs over the last 10 or so years are built by US companies. I also have dealt with support from China and Norway with the lock systems.

My entire work day is spent in Information Techonology.

I have become accustomed to manufacturers knowing what needs to be done when a customer request support or if the situation requires an RMA.

My phone system company sends us new phones along with shipping labels to send the faulty phones to them at their expense. MPC does the same.  On one occasion I did not have labels to ship two phones to the US because we lost them and I had the phones in my office over 6 months. I contacted the support centre  by email and they emailed me back the labels I required.

I almost never have to call any of the support centres for any of the technology products/solutions my company supports and we enjoy next day or 3 day turn around on most emails. Even to China! and Norway!!.

WHY...
is gigabyte support sooooooooooooooooooo far back.

I spent half my monthly pay ($1,750 USD) to get this tablet and the hassle I have been through and based on what other members here and expressed about what they went through. I am really really worried.

My 2 cents
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on August 17, 2012, 03:50:31 pm
Hi

I am afraid that some parts of the company do seem to require some tutoring in the arts of the customer service field. It would seem that the people who you have been unlucky enough to be dealing with fall into that category.  I know it can be totally offputting to say the least and always surprises me that a company as large and multinational as Gigabyte allows this to happen. It used to really get my back up trying to do something about it but I must admit to have just come to terms with it now. The proverbial head and brick wall come to mind.

I can only suggest a strong letter to the highest management that you can find but even that is difficult as they seem to be good at keeping their heads down. There are many good guys mixed in and I have managed to find the ones over here to deal with but I can't offer any assistance Stateside I'm afraid.

Well good luck and do let us know how you get on please.
Title: Re: Your opinion about GIGABYTE matters
Post by: davidbec on August 18, 2012, 03:18:58 am
I placed an update in the RMA nad Service thread. Since this one is more for general comments about Gigabyte.
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on August 18, 2012, 08:11:16 pm
Hi davidbec

Have a look at this thread and you will see that there are decent blokes in the company. Maybe you could try contacting Leo as he seems to be helpful.

http://forum.giga-byte.co.uk/index.php/topic,9335.msg72975.html#msg72975
Title: Re: Your opinion about GIGABYTE matters
Post by: davidbec on August 19, 2012, 02:13:39 am
I'm not going to bother. I just want my baby back... Only had it a year. but she's really gotten under my skin.

I installed the ip phone system that I support at another customer last week and I had to lug my 6 pound laptop plus extra phones to the other sites (branch location) to conduct the user training. :( Then haul everything back to the Headquarters.

and I have to do a power point presentation next month; while standing behind a small podium in a couple weeks.
Title: Re: Your opinion about GIGABYTE matters
Post by: Dark Mantis on August 19, 2012, 06:19:44 pm
Fair enough and I wish you good luck with the presentation.  ;)