Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: wbtczn on December 06, 2010, 08:17:04 pm
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New computer build, and we are testing the sound off of the GA-X58A-UDR motherboard. Using Logitech G35 headphones, we tried to listen to a video on youtube. The video / sound started just fine. About a minute into the video, the sound stopped working. Since then, we have not been able to get any sound out of the headphones, nor out of a set of speakers hooked into the computer. All drivers are up to date.
Any suggestions on what I should check next?
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Hi and welcome to the Gigabyte UK Forum.
Have you tried playing some other format through the speakers or headphones?
Have you checked the sound hasn't been muted?
Have you checked in Control Panel/Sound that your speakers are the default device and set correctly?
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Thanks Dark!
We weren't touching anything on the computer - no mute buttons, no mouse, no buttons on the headset. Just watching the video and the sound cut out. I've tried the same video on another computer, and it works.
I also don't get any system sounds.
I'm attaching a couple of screen shots. I'll post a 3rd after I submit this post. You'll see the green bar where it 'shows' sound coming through...but it's not, and that green bar doesn't move up and down as the sound level changes.
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third screen shot
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Well it all looks prettty much normal.
Have you got power to your speakers still?
What does the speaker icon in the system tray say?
Where do you have it all plugged into. the front or the back?
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Ok open up your Realtek audio manager, open speakers tab and make sure slider is all way to the right. While on that tab look across and click onto the Device Advanced settings, you should see another little window. Make sue (if using front panel for headset) the playback device has a ckeck in tha mute rear audio device when front headphone plugged in, and in the Recording device below make sure tie up same input jacks etc is also checked. Then make sure in the windows speaker box you have your sliders all the way up, I see you have yous half way.
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Also try remapping your speakers by pulling out the jacks and setting them accordingly.
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Speakers are powered and plugged into the back (green plug into the green jack).
I also did what Fatman has suggested. Screen print attached. No change.
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Oh -- and I when I unplugged the speakers, I plugged them into my laptop and they worked fine. Even used the same youtube video, just to make sure.
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What does the speaker icon in the system tray say?
Where do you have it all plugged into. the front or the back?
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Speakers: 100%
Plugged into the green jack in the back.
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What revision motherboard have you got and what BIOS version are you presently running?
I also take it that the board is actually a GA-X58A-UD3R and you just mistyped.
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Revision 2.
How do I check the BIOS?
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The latest version is FC and is available here: http://www.giga-byte.co.uk/products/product-page.aspx?pid=3449&dl=1#bios
You can check your BIOS version when you boot your machine it will tell you at the beginning or you can enter the BIOS and press F9 when on the main page for system info.
If you do update the version DO NOT USE @BIOS because it can be dangerous so use the BIOS utility QFlash.
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Got it. It is FC, and the backup is FB
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OK while you are there you can synchronise them.
To do that, reboot and where you would normally press DEL to enter the BIOS, instead press Alt + F12, this will flash the Backup BIOS with the MAIN BIOS contents.
Do not worry when you see a recovery comment, that is normal and means it is flashing the backup BIOS.
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Next thing to do is to clear your CMOS memory completely.
Remove the power cable from the mains supply and then press the power switch on the case for a few seconds just to drain any residual energy in the PSU capacitors.
Once done remove the motherboard battery for at least ten minutes before replacing it.
Next plug back into the mains supply and boot.
You will now need to enter the BIOS by pressing DEL and load Opimised BIOS Defaults.
Make any other changes to the BIOS settings to suit your self and then press F10 to save and exit.
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When I hit ALT + F12, it acts like I am just hitting F12. I've rebooted to check the BIOS and it still shows FC/FB. Is there a different key combination I should try?
Also - when should I hit the keys? I do it after the initial Gigabyte splash screen comes up as the screen goes into the old DOS mode...
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It can take a few times to get it right. Just hold the ALT key whilke tapping the F12 as you boot.
Are you using a USB keyboard?
If so go into the BIOS first and enable the USB Legacy Devices option first before saving and exiting to reboot.
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I feel like I'm getting dumber as I work on this. Yes, I am using a USB keyobard. When I rebooted, I held DELETE down to get the CMOS Setup Utility screen. In it, I used the arrow key to get to the Advanced BIOS Features and hit enter. I swear that it had USB stuff listed there, but it didn't have 'USB Legacy Devices'. So I turned the splash screen off, saved and exited. Went all the way into Windows and rebooted. I can't find any USB reference anymore when I go into the CMOS Setup Utility. What did I mess up?
Sorry I'm being so difficult.
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Try looking in the "intergrated peripherals' bit.
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Thanks Fatman. guess my medication is getting to me.
In there I see:
USB Controllers - enabled
USB Keyboard Function - enabled
USB Mouse Function - disabled
USB Storage Function - enabled
I didn't change any of them. Nor do I see 'USB Legacy Devices'. Weird thing is, it says the mouse is disabled, but I am using a USB mouse.
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Ok - I've got the BIOS updated: FC / FC
I'm powering it down now to remove the battery.
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Ok, I've done all of the steps and am up and running. But....
When I got into Windows, I got an error message saying I might not be running genuine Windows. I tried to run Windows Update, and it is failing. I have the two different screens in the pic below.
I tried playing the CD in Media Player. The good news is, I can see the levels bouncing in the volume meter. The bad news is, still no sound.
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you could just use system restore to go back to yesterday. Or manually do a windows update. If all else fails Just try re-Validating your windows.
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In the BIOS the date is Jan 1 2010. Could that be it? Got reset when I selected Optimize BIOS defaults?
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Yes that would be it change the date in your bios please.
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Rebooted again. This time I went in to Windows and changed the date/time there. I think rebooted again and did not receive the Windows activation message. I've tried pulling the speaker cord out of the back and put it back in. They still don't put anything out. I then re-plugged the headphones in, and -- I had sound. I listened for a couple of minutes and then paused it. Went back a few minutes later and Media player was frozen. Couldn't get it ended via Task Manager, so now I'm trying to reboot again.
Fatman - I couldn't figure out how to edit it in the BIOS. I could get to it, click on it, but couldn't see how I could change the values.
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Ok it is in the cmos features just have a look there and you will get it. Try using the tab key I think to move around in there and use the up down keys to change, if memory serves me right lol.
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Fatman - that is what I did. Used the tab and arrow keys to get to the time. When I hit up or down arrows, it just moves to the next fields.
I let the CD run for over an hour, and at some point the sound stopped again. Could this be an issue with the board?
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It could be.
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If you are still having trouble I would suggest doing a fresh install of Windows and starting from a clean slate.
Is your version of Windows genuine?
Format the drive and start again. At least then you know there is nothing wrong with your installation.
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Yes, it's genuine. I actually went to the store and bought a full version so that I didn't have to deal with first installing XP and then using my upgrade copy.
Ugh. A fresh install? I just did the install on Sunday onto an empty SSD. Do you really think I need to reinstall? I guess now is better than when I get my other software installed.
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OK before we do a fresh install just let's have a look in Device Manager and see if there is anything wrong there.
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Ok. Here is what I see in device manager.
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Right well you have eight instances of the HD audio device so there is some problem there in that it keeps finding the same thing.
I would suggest that you remove them all (the nVidia ones) and then refresh the list and let it find it again.
You also have a problem with your Marvell 9128 SATA3 controller. I would advise you to disable that in the BIOS unless you are using it.
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I've killed the nVidia drivers. I told Windows to uninstall 1, and all others followed. What is the Marvel driver used for?
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The Marvell 9128 controller chip drives the SATA3 ports on the motherboard.
So what is the state of play now?
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so that's weird. I thought my SSD and HD were already plugged into the SATA3
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Well I would make sure that they are not before disabling it in the BIOS.
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WE HAVE SOUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I shut down the machine (again) to make sure I was talking correctly about my SATA3 usage (yes, my SDD is using it). Rebooted, and all of the nVidia lines are back in Device Manager. I was really disappointed, but thought I'd try unplugging the speakers and plugging them back in to the front. I got the pop up window to confirm I was putting something in the front. I confirmed it, but still didn't have sound. At that point, I got distracted by a phone call. I tell you that, because when I came back about 3 minutes later I went to do a search in Internet Explorer. When I hit enter, I heard the 'click' sound through the speakers. I don't understand why the delay worked, but it did.
So, I do have SATA3 being used. Device Manager tells me the driver isn't installed. I tried having it search for the driver, but it couldn't find one. I can't find anything about it on the Gigabyte site. Where should I look?
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Well I'm glad that we have got the sound back now at least. As far as hte Marvell driver goes there should be a copy of it on your installation disk and on the Gigabyte website. You didn't say what revision your motherboard was and confirm that it was the UD3R as opposed to what you put in the title but if you would like to confirm those I can give you a link to the driver.
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Sorry - I thought I had responded. It's a revision 2, and is the UD3R.
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Actually it was my mistake you had replied back on page 1.
The SATA3 firmware is part of the BIOS and so it is probably a BIOS update that you need to do. The latest version is FE1 and available for your board from here:
http://uk.gigabyte.com/products/product-page.aspx?pid=3449&dl=1#bios
Make sure that you update it via the QFlash utility.
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I've updated the BIOS. This writeup helped me quite a bit: http://forum.giga-byte.co.uk/index.php/topic,3651.0.html (http://forum.giga-byte.co.uk/index.php/topic,3651.0.html)
I've got a song playing in iTunes right now, and I have the sound mixer opened up. I can see the level jumping up and down as the song is playing...but I have no sound. I don't think this is a result of the BIOS update. I think I lost the sound again prior to that. I just don't know when or why. This is getting REALLY frustrating! >:( :(
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OK. Painfull but we will get there in the end. ;)
Right click on the speaker icon in the system tray and select each option in turn and make sure they are all looking right. There are normally 5 options so you will need to do this five times.
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I've re-checked them - everything looks good.
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In that case I would want to try some different speakers on the system. There could be a problem with the speakers themselves or the wiring. I know that you tried them on a different system but that doesn't really prove anything apart from they were working then.
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This is the nutiest thing. I plugged my new USB headset into my laptop and it worked fine. I unplugged the speakers from the new computer and plugged them into my laptop, and they worked fine. I then plugged the headphones into the new computer, and I had sound. Next, I unplugged the headphones and then plugged the speakers into the front jack, and they worked (screen popped up to confirm I was using the front jack). Moved them to the rear of the computer, confirmed I was now using the rear jack, and they didn't work. Moved them back to the front, and they work.
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Right then I think I know what the problem is.
Go into Control Panel/Realtech HD Audio Manager and the on the top right of thepage you will see Device Advanced Settings and if you click that you should find a dialogue box with various options to enable/disable sound sources etc.
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I've tried all of the combinations, no sound out of the back. Screen print of what it looked liked when I opened it (and what it looks like now) below.
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I'm sorry I can't think of anything else unless there is a fault with the rear output connection.
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That's what I'm thinking, too. I'm a bit scared to return the board, though, because everything else is working fine.
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Yes I can appreciate your reluctance but there again if it is a hardware problem you want it fixed and be able to use your speakers.