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Other questions related to GIGABYTE => RMA and service => Topic started by: bonie001 on December 26, 2010, 01:54:44 pm

Title: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on December 26, 2010, 01:54:44 pm: hey just got a ud7 and saw that one of the pins on it is broken? i will post up pictures here i dont really know what to do worst part is i live in australia.
just got all of my things today and it appears that i cannot post? everything turns on and all but it wont go to post im not too sure what the problem is but i heard i need to update or flash my motherboard? any help would be fine thanks :D if you need anything else please dont hesitate to ask
CPU
i7 950
Motherboard
Gigabyte GA-X58A-UD7 (rev 1)
Hard Drive
Seagate Barracuda 500GB 7200RPM 16MB SATA 3Gbs
Power Supply
Corsair HX 620W
RAM
CORSAIR XMS3 6GB KIT (2GB X3) PC3-12800 1600MHZ DDR3
Video Card
gigabyte gtx 470
Cooling setup
stock fan
(http://img138.imageshack.us/img138/3518/p1000213s.th.jpg) (http://img138.imageshack.us/i/p1000213s.jpg/)

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Uploaded with ImageShack.us (http://imageshack.us)
[IMG=http://img80.imageshack.us/img80/5126/p1000219o.th.jpg]http://[/img] (http://img80.imageshack.us/i/p1000219o.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

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Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on December 26, 2010, 02:39:07 pm: Hi and welcome to the Gigabyte Forum.

Have you just purchased this board if so I would take it back for a replacement as it is damaged.

It is most likely because of the damaged pin that it won't post. However your GPU is quite a power drain and so just to make sure I would suggest removing the power lead from it and see if it makes any difference to the boot. Does it make any beeps at all?
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on December 26, 2010, 02:53:52 pm: Quote from: Dark Mantis on December 26, 2010, 02:39:07 pm
Hi and welcome to the Gigabyte Forum.

Have you just purchased this board if so I would take it back for a replacement as it is damaged.

It is most likely because of the damaged pin that it won't post. However your GPU is quite a power drain and so just to make sure I would suggest removing the power lead from it and see if it makes any difference to the boot. Does it make any beeps at all?

hello kind sir. i purchased it not too long ago around late last month. i tried taking the gpu out and it still doenst work everything seems to load but it does not beep at all.
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on December 26, 2010, 03:08:12 pm: Have you got a buzzer installed?
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on December 26, 2010, 03:11:11 pm: Quote from: Dark Mantis on December 26, 2010, 03:08:12 pm
Have you got a buzzer installed?

what is a buzzer i might ask
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on December 26, 2010, 03:17:26 pm: Buzzer/speaker/sounder all the same.
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on December 26, 2010, 03:21:38 pm: Quote from: Dark Mantis on December 26, 2010, 03:17:26 pm
Buzzer/speaker/sounder all the same.

no i dont sorry :/
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on December 26, 2010, 03:26:42 pm: Well that at least explains the lack of post beeps.
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on December 26, 2010, 03:29:01 pm: Quote from: Dark Mantis on December 26, 2010, 03:26:42 pm
Well that at least explains the lack of post beeps.

hmm however doesnt explain why it doenst post :( weird.. lol and how do i get it repaired? or should i just do it in a computer store in aus?
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on December 26, 2010, 04:16:00 pm: No...but maybe the broken pin does!

It's just that you don't have any idea when you have no beep code to go by. As it happens it might not even produce a beep but it would be nice to know.
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on December 27, 2010, 04:13:17 am: Quote from: Dark Mantis on December 26, 2010, 04:16:00 pm
No...but maybe the broken pin does!

It's just that you don't have any idea when you have no beep code to go by. As it happens it might not even produce a beep but it would be nice to know.

so what do you reackon i should do then?
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on December 27, 2010, 10:04:59 am: Well as you have a broken and not bent pin I would advise that you RMA the board back to the retailer and explain that it was like this from new when you examined the board. Be ready for them to say that you did it as that will probably be ther next rejoinder but just stick to your guns and ask for the manager and don't take no for an answer.

You haven't put in your profile where you are so I can't offer any detailed advice.
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on January 04, 2011, 04:21:54 am: Quote from: Dark Mantis on December 27, 2010, 10:04:59 am
Well as you have a broken and not bent pin I would advise that you RMA the board back to the retailer and explain that it was like this from new when you examined the board. Be ready for them to say that you did it as that will probably be ther next rejoinder but just stick to your guns and ask for the manager and don't take no for an answer.

You haven't put in your profile where you are so I can't offer any detailed advice.

nah i meant its a bent pin sorry for that do you know what else i can do sorry for the really late reply.
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on January 04, 2011, 08:47:52 am: Hi
Well if it is only a single bent pin I would suggest if you are deft enough with your hands to try and straighten it again. You will need a magnifing glass and some tweezers but if you are careful it is perfectly possible.
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Badbonji on January 04, 2011, 12:06:28 pm: I agree! Bent pins as long as they aren't too bent, can be simply straightened out. Had to do this on my motherboard when I first bought it but has been running strong since. Just be careful not to snap it though!
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on January 04, 2011, 03:22:05 pm: ahaha im pretty new to doind that and the s*** part is its really bent... oh well ill try that thanks guys
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on January 04, 2011, 03:37:32 pm: You haven't included your location in tour profile so I can't give you any advice on RMA as an option instead.
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on January 04, 2011, 04:44:59 pm: oh woops i live in australia melbourne
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on January 04, 2011, 05:15:49 pm: It might be worth finding out how Gigabyte Australia views the bent pin problem from a RMA point of view as different countries seem to have a different outlook on it. If you think you can sort it yourself then fine if not try asking the manufacturer. ;)
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on January 07, 2011, 11:45:43 am: Quote from: Dark Mantis on January 04, 2011, 05:15:49 pm
It might be worth finding out how Gigabyte Australia views the bent pin problem from a RMA point of view as different countries seem to have a different outlook on it. If you think you can sort it yourself then fine if not try asking the manufacturer. ;)

it appears that I got it from eBay.. And I tried straightening the pins and stuffed up on some more I cannot contact gigabyte in aus because they don't have their own branch and I just stuffed it up even more trying to fix it. I heard I can send it back still..
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on January 07, 2011, 03:02:29 pm: Gigabyte certainly do have an Aussie office. Try here:

http://www.gigabyte.com.au/about-gigabyte/contact-us.aspx
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on January 07, 2011, 03:50:32 pm: Quote from: Dark Mantis on January 07, 2011, 03:02:29 pm
Gigabyte certainly do have an Aussie office. Try here:

http://www.gigabyte.com.au/about-gigabyte/contact-us.aspx

hmm they actually don't did u notice when you click on the link it directs you back to the gigabyte homepage and no other information such as addresses or phone numbers sorry. Hmmm not sure on what to do now :/
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on January 07, 2011, 04:22:54 pm: GIGABYTE Australia Branch
Address: Unit 3, No. 6, Garden Road, Clayton, V.I.C. Australia 3168
TEL: 61-3-8561-6288
FAX: 61-3-8561-6222
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on January 07, 2011, 05:13:36 pm: Quote from: Dark Mantis on January 07, 2011, 04:22:54 pm
GIGABYTE Australia Branch
Address: Unit 3, No. 6, Garden Road, Clayton, V.I.C. Australia 3168
TEL: 61-3-8561-6288
FAX: 61-3-8561-6222

amazing i must be blind or something i didnt even see it thanks ill call them tomorrow hows your take on it will i get it fixed or replaced?
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on January 07, 2011, 05:16:22 pm: I really don't know how Gigabyte Australia view this problem but hopefully they will put a new socket on for you. Good luck.
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on January 08, 2011, 02:14:01 am: hemm tried calling that number however it tells me please redial that number and try agaion... lol ill ask around thats weird
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: bonie001 on January 08, 2011, 12:17:00 pm: fixed the calling and turns out the person is on leave at the moment so....i have to wait :( this is very horrible..
Title: Re: ga x58 ud7 rev 1 broken pin..
Post by: Dark Mantis on January 08, 2011, 01:01:06 pm: Aint it always the way!!