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Questions about GIGABYTE products => Graphic cards => Topic started by: fullrespect on December 27, 2010, 11:58:43 pm

Title: HD6850 No Signal Crash
Post by: fullrespect on December 27, 2010, 11:58:43 pm
Hi there. Recently I've bought a pair of 6850's to run them in CF configuration , but the cards seems to be faulty. When I run Crysis or FarCry2 , I'm receiving black screen/no signal crashes. Suddenly the monitor enters in stand-by mode , sound still running for a few seconds and that's it. Freeze. I have to reset the PC.
I'm experiencing the same issues with both cards.
However , lowering the memory frequencies at 900MHz solves the problem , on both cards. This sounds to me like a faulty card.

Should I RMA the cards ? Or wait for a new bios version to fix this issue ?

Have a nice day ,
Seby

P.S. Note that I've tested another card (A.sus HD6850) and it works like butter with the same setup , same drivers.
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on December 28, 2010, 10:35:24 am
Hi and welcome to the Gigabyte Forum.

Yes iot could possibly be a faulty card but I think we should check out any other options first. What PSU are you using, make/model please?

What other devices are installed in the system?
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on December 28, 2010, 11:08:51 am
I've tested with two different setups :

1st setup :

CPU : AMD Phenom ll X6 1090T Black Edition
Mobo : Gigabyte GA-790XTA-UD4 / F3 Bios
RAM : Kingston HyperX Blu 4GB DDR3 1600MHz CL8
HDD : Samsung 320GB SATA-II 7200RPM 16MB NCQ SpinPoint F1 Series / WDC WD6400AAKS 640GB SATA-II 7200RPM 16MB
VGA : 2 x Gigabyte HD6850
PSU : Seasonic S12II-620 Bronze 620W
OS : Windows 7 x64
DRV : Catalyst 10.12a

2nd setup :

CPU : AMD Phenom ll X3 700e
Mobo : MSI 785GT-E63
RAM : A-Data Vitesta Extreme Edition 4GB DDR2 800MHz
HDD : 2 x WD 1TB Enterprise (Raid Edition) in RAID0
VGA : 2 x Gigabyte HD6850 | 1 x  ASUS HD6850
PSU : Corsair CX400W
OS : Windows 7 x64
DRV : Catalyst 10.12a

Testing methods : All stock , running FarCry 2 benchmark at full details (1920 x 1080)

Results :

2 x Gigabyte HD6850 - No Signal crash , every time.

1 x Asus HD6850 - Runs fine , all 3 benches. No problems at all.

With the 1090T setup I'm experiencing another problem : when I put in a single GPU  , the system randomly fails to boot (no image , no boot beep , no nothing). Sometimes it's OK , but not always. With both cards installed , my PC boots perfectly.
Can this be an issue between my mobo (GA-790XTA-UD4) and the newcomer HD6850 ? Should I try the latest bios (F4A .. yeah , beta) for my mobo ?
Also , in 3D applications , sometimes I'm getting BSODs , and it's very frustrating since with my old HD5850 everything it's perfect.

Thanks,
Seby
 
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on December 28, 2010, 11:41:04 am
Well I would say that neither of your systems contains a PSU with enough power to run both cards together. I am suprised the 400W one even starts, it's a testiment to Corsair's quality that it does. So I would suggest replacing the PSU with another Corsaair unit but with a bit more power this time. Try a 1000W if you want to run triple Crossfire or at least a 750W for a dual Crosssife setup.
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on December 28, 2010, 11:57:02 am
No , you totally misunderstood me.

Testing 1st Gigabyte HD 6850 on setup 1 and 2 - No Signal Crash.
Testing 2nd Gigabyte HD 6850 on setup 1 and 2 - No Signal Crash.
Testing Asus HD6850 on setup 1 and 2 - Runs fine.
Testing Gigabyte HD6850 Crossfire with my SeaSonic 620W PSU on setup 1 - No Signal Crash.

So , the problems persists in single card config / crossfire config ... ANY CONFIG.

HD6850 it's not a hungry card , it runs like a dream on a quality 400W PSU. 5770 ~= 6850 at power requirements. My PSU supports an overclocked GTX 480 , but cannot handle the "monster" called HD6850 ? The problem is elsewhere.

P.S. HD6850 doesn't support triple crossfire.
P.S.ll  Ah , and one more thing. The No Signal crash doesn't appear in all 3D applications. I have problems running Crysis , FarCry2 , Battlefield : Bad Company 2 , but BlackOps and NBA 2K11 runs fine.
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on December 28, 2010, 12:03:46 pm
Sorry, but that's what it looked like.

I would certainly advise updating the BIOS (using QFlash of course) just to make sure that it isn't just a BIOS issue.

You might be suprised to find that Gigabyte recommends a minimum of 550W PSU for the motherboard and the same for the GPUs.
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on December 28, 2010, 12:16:00 pm
Ok , but why the same issues are present on both mobos ? MSI mobo + Gigabyte HD6850 = Crash. Gigabyte mobo + Gigabyte HD6850 = Crash. Don't know what to say , but this is strange. Different setups , same cards , same problems. The version made by Asus has higher frequencies = more power consumption but runs smooth.

IMO , the memories are faulty / memory power system is weak or something like that.
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on December 28, 2010, 12:23:23 pm
It would seem that the cards could be faulty but I find it hard to believe that both would have the same fault. It sounds more like a software or firmware issue.

Are you using the latest BIOS version on the motherboard?
Have you tried clearing the CMOS completely first?
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on December 28, 2010, 12:29:30 pm
It would seem that the cards could be faulty but I find it hard to believe that both would have the same fault.

Yes , I find it hard to believe it too , but the AMD forums are full of users with the same problems. I can provide a link , but I don't know If I'm allowed to.

Are you using the latest BIOS version on the motherboard?

No , I'm using F3 , and the latest is F4A. It's a beta bios and it seems to just update the CPU Agesa Code (support for 1075T , 1045T etc) , so nothing that can help me.

Have you tried clearing the CMOS completely first?

Yes , a couple of times. When I plug in a single Gigabyte HD6850 and I get a beautiful no boot , I must reset the bios to make it work again. With both Gigabyte HD6850 cards installed I have no problems booting the system.
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on December 28, 2010, 12:42:53 pm
Quote
No , I'm using F3 , and the latest is F4A. It's a beta bios and it seems to just update the CPU Agesa Code (support for 1075T , 1045T etc) , so nothing that can help me.

The thing is often the full extent of the fixes isn't stated in the BIOS update info box. So quite often you will find that other issues are addressed at the same time.
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on December 28, 2010, 12:46:22 pm
Ok , I'll flash the latest bios version and let you know about the results. Thanks.
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on December 28, 2010, 01:13:41 pm
As I expected , the bios update won't cut it. The same black screen/no signal crash occurs. Any ideas ?

Should I make a quit video and post it to show you the real thing ?
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on December 28, 2010, 04:00:18 pm
Well it certainly wouldn't hurt. I am not sure if it will help either but the more info the better.
Title: Re: HD6850 No Signal Crash
Post by: DJ_OXyGeNe_8 on December 28, 2010, 08:00:59 pm
If you play 64bit it happens, try 32bit

Crysis/Bin32

I've

GA-890FXA-UD5
MSI HD 6870 Twin Frozr
AMD Phenom II X4 965 BE
Kingston HyperX 1600 4GB
Tagan 480W

Win 7 64bit

I'm playing in very high settings (1280 x 1024 - my LCD monitor is 1280  x 1024) There is no problem
Title: Re: HD6850 No Signal Crash
Post by: Villy_Da_Man on January 04, 2011, 10:34:08 am
The card is not working, whole buch of them is malfunctioning.

Read this topic http://forum.giga-byte.co.uk/index.php/topic,3884.0.html and there are many more and AMD GAME and ohter forums...
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on January 04, 2011, 09:19:02 pm
Yes Villy , I know about that thread. I'm gonna RMA my cards these days.

Take a look , Gigabyte Tech Support : http://www.youtube.com/watch?v=r53or6LNwBc
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on January 04, 2011, 09:28:41 pm
I take it that you have all reported this problem to Gigabyte Global Technical Support have you?

If not you can reach them here:

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com.tw/Default.aspx
Title: Re: HD6850 No Signal Crash
Post by: autotech on January 05, 2011, 04:06:50 am
Reguardless neither of those power supplys are on the approved list.  No matter what you think they arent good enough and can cause all kinds of problems.

http://support.amd.com/us/certified/power-supplies/Pages/listing.aspx

The coarsair isnt even on the list and the seasonic isnt rated for even 1 of the 6850.  When there is not enough power very weird things happen.  Try a approved psu and see what happens otherwise you might be chasing your tail.
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on January 05, 2011, 08:20:54 am
Please , be serious. I've tested on my 620W Seasonic the GTX 480 monster and even with OC I haven't had any issues at all. How comes the Asus works well ? Afterall , it's the same card with roughly the same specs. And , excuse me , but If this 127W card won't work on a quality 620W PSU (read JohnnyGURU's review on the 520W version - http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story&reid=185 - It's a hell of a PSU.) then screw it , If I can't take my money back , I'll sell it right away.

If this PSU problem is real , then this card is pure garbage.

P.S. Corsair HX620W (620W) (AMD Certified PSU) it's made by SeaSonic ! Seasonic S12II-620 Bronze 620W = Corsair HX620W (620W = SAME PSU , only different brand.
Title: Re: HD6850 No Signal Crash
Post by: emrahrasa on January 05, 2011, 04:40:39 pm
I using Gigabyte HD 6850 GV-R685D5-1GD, playing Empire Total War, Napoleon Total War, Sniper: Ghost Warrior etc., game starting fine but after 5-10 min. having black screen, game working background, i hear game sounds but i see just black screen, F2 BIOS and F3_B BIOS, same result.

Lowering the memory frequencies at 900 MHz solves the problem, but default 1000 MHz not working.

My system specs:
MSI 890GXM-G65
AMD Phenom II X4 965 Black Edition 3.4 GHz
8 GB Kingston DDR3 1333 MHz KVR1333D3N9K2/4G x 2
1 GB Gigabyte AMD Radeon HD 6850 GV-R685D5-1GD F3_B BIOS
OCZ Fatal1ty 550W
Microsoft Windows 7 Ultimate 64-Bit
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on January 05, 2011, 08:03:33 pm
Quote
Lowering the memory frequencies at 900 MHz solves the problem, but default 1000 MHz not working.

Well it is good to know that even though there shouldn't be a problem in the first place that there is a temporary workaround to allow you to use the card.

Has anyone else tried this and if so does it work?

Has anyone had a reply from GGTS regarding this issue?
Title: Re: HD6850 No Signal Crash
Post by: 59th_Wittman on January 06, 2011, 01:48:30 pm
Hello Guys!

I have got same problem with my Gigabyte HD6850 1GB. My Hungarian friends have got also!

My favorite game is the Flaming Cliffs 2 simulator.

WinXP 32bit Catalyst 10.10b nothing problem.
WinXP 32bit Catalyst 10.12 no signal crash.

Win 7 64bit Catalyst 10.10-10e no signal crash with my favorite and many games(Crysis, Crysis Warhead, Battlefield BC2. ARMA 2, etc.)
Win 7 64bit Catalyst 10.12 no signal crash with my favorite and many games(Crysis, Crysis Warhead, Battlefield BC2. ARMA 2, etc.)

I don't tuning my PC.

If I decreased Vram frequence 900MHz, nothing problem everything well.

I tested in many configuration with my VGA card, the problem always same.

I wrote twice for AMD feedback and reported AMD forum.

My configuation:

Motherboard: Gigabyte GA-MA770-UD3 rev2.0 Bios: FKB
CPU: AMD Phenom II X4 965
Memory: 4x1GB Geil Ultra DDR2 800MHz
VGA: Gigabyte HD6850 1GB bios: F3_B
HDD: Western Digital 500GB Sata2 WD500AADS
PSU: FSP Bluestorm II 500W
Title: Re: HD6850 No Signal Crash
Post by: nothappyjan on January 18, 2011, 10:26:10 am
Well add me to the list of disgruntled GB 6850 owners >:(

I managed to convince the shop where I bought my card from that it was faulty and they gave me another one and alas, I'm having the same problems...no signal crash during heavy FPS games i.e Far Cry 2, Metro3022 and Sniper.

I am currently in emails with GB's support team though they're proving to be pretty useless. Sent me a beta bios flash for the card-No joy.

Has anyone successfully had GB refund them for their s***ty 6850?

Has anyone with been able to find a solution besides under-clocking the card down to it's lowest specs??

For the record, my stable rig before putting a 6850 in:

Win7 x64
GA-EP45-DS3P
E8600 3.0GHz
Artic Cooler 7 pro
4x2GB Ram
650W PSU
WD x 3 7200RPM

CCC v.10.12

System crashes at normal bios specs and at OC @ 3.6GHz

Lame...


Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on January 18, 2011, 10:34:34 am
Has anyone checked the temperature of the GPU memory when these problems occur?
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on January 18, 2011, 11:21:00 am
It has nothing to do with the GPU memory temperature. In FurMark can go up to >80 degrees and no signs of crash , works flawless.
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on January 18, 2011, 04:23:28 pm
Well you seem to be sure what it isn't....what is your opinion of the fault?
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on January 18, 2011, 04:42:06 pm
I really don't know for sure where's the issue , all I can say is that the problem is memory/alimentation related.
I don't think it's Gigabyte fault , it's more like a vendor leak. This problem it's been all over the place , for the most brands out there , so I don't really blame Gigabyte for this one. Afterall , I don't care. I want my money back or a rock solid card.
I'm blaming Gigabyte for refusing to change those cards , or make an official statement about this situation. The new bios didn't solved the problem , so I'm not a happy Gigabyte customer at all.

Anyhow , one of my cards has been sent to RMA on 06.01.2011 , but no news so far.
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on January 18, 2011, 08:25:19 pm
Fair enough. I also do find it annoying when these companies bury their heads when there is a problem rather than come out and face their customers with the truth. People would be much more understanding in that sort of situation. :-\
Title: Re: HD6850 No Signal Crash
Post by: Villy_Da_Man on January 19, 2011, 10:21:48 am
Lost planet is crashing too :(

RMA today
Title: Re: HD6850 No Signal Crash
Post by: Borg on January 19, 2011, 11:33:13 am
Also Lost planet shooting randomly, it can immediately and may, after 2 hours !!!
 
Title: Re: HD6850 No Signal Crash
Post by: brain on January 19, 2011, 06:50:40 pm
I have a MSI R6850-PM2D1GD5/OC
Default clock 820/1100


That youtube video is what mine does every time.  Crysis Warhead/Farcry2/Star Craft 2

It's not a power supply issue.

I'm just hoping on to this message board because all the others have not been successful at getting the issue looked at by any vendor to issue a fix but Gigabyte. Much credit to Gigabyte

Random guys fix for it.  I dont want to use a pencil I want a vendor to fix it in software.
http://85.12.17.139/showthread.php?p=3832258

I RMA my card to MSI and got  back a faulty replacement card. So I am to RMA it again I guess.

I know I dont have a Gigabyte card so I will be nice and observing.  Good luck to you all.

Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on January 19, 2011, 07:01:21 pm
Hi Brain and welcome to the Gigabyte Forum.

You are still welcome to give advice or air your views regardless and I am sure that some people will be happy that you posted  that information.  ;)
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on January 20, 2011, 02:15:40 pm
I've received a text message today about the RMAed card situation. The status is "fixed by Gigabyte Service" , and tomorrow I'm gonna go get it.

Hopefully , no signal crash is history for me now. I'll keep you in touch and let's hope for the best.
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on January 20, 2011, 03:17:20 pm
Well fingers crossed mate. At least it said fixed not no fault found.
Title: Re: HD6850 No Signal Crash
Post by: brain on January 21, 2011, 01:04:05 am
Watching the youtube video again. It is the same thing that happened to both cards orignal purchase and the RMA'ed card I got back. Exactly the same thing.  Same part.  Same no signal same reset button doing nothing to the display.  The system sounds like it is resetting but the screen is still no signal.  Power off is the only thing that gets signal again. 

I do have an LED bios message screen.  During that time it give a 2C message error.  Which is graphics in MSI world.
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on January 21, 2011, 05:27:09 pm
Oh , well , as a matter of fact ... the real status was NO FAULT. I refused to pick up the card. It was sent back to Gigabyte for more investigations.
They tested the card with FurMark ... that's why the status is OK.

As far as I'm concerned , from now on , I will NOT buy any Gigabyte hardware ever again.
Title: Re: HD6850 No Signal Crash
Post by: Villy_Da_Man on January 21, 2011, 08:43:30 pm
Me either. Sapphire, PowerColor for vga & ASUS for MB...
Title: Re: HD6850 No Signal Crash
Post by: brain on January 28, 2011, 03:36:28 pm
Sapphire, PowerColor, MSI, All have reported cases of black screen no signal crash.  It is AMD design flaw not the vendors fault.  However the tech support is on the vendor.  However you should contact AMD directly about the 6850 too.
Title: Re: HD6850 No Signal Crash
Post by: Borg on January 28, 2011, 06:00:42 pm
The problem is not AMD, a particular batch of memory chips are bad(Hynix).  Here in Serbia appeared only on the Gigabyte 6850 models and not at all.
All of us that we had a problem in Serbia, we got another graphics card
Title: Re: HD6850 No Signal Crash
Post by: brain on February 04, 2011, 03:29:54 am
Ok got a call from MSI RMA department.

His words:

Verified Voltage Regulator on the card.  The voltage spikes causing crashing.  Tested both my cards that I RMA same issue.  He said they get a "NEW" shipment of updated cards next week that should have the fix.  He will test that one first before he sends the new one to me.  "

What I conclude it's a known problem with the hardware probably not fix able by bios.

I asked if other vendors had issues.  He didnt really say but he mention Gigabyte tried to fix it with a BIOS fix.  He said he talked to MSI bios team and nothing he knew was in the works for a fix.

Sorry guys. 

Will update you guys again.
Title: Re: HD6850 No Signal Crash
Post by: 59th_Wittman on February 09, 2011, 12:35:53 am
Hi Guys!

This is an information the reason of the issue.

For the HD6800 card AMD is using CHiL 8214 VR. This VR is used in multiple products and in different configurations. The chipset comes with a 00 default configuration, however the manufacturers have the option to write individual configurations for their graphic cards. When this happens 00 is substituted with a different number (in 8214 module’s case there are 18 configurations). These configurations have to be provided to CHiL (AMD, NV and the manufacturers are doing this) who in turn does the necessary modifications and the VR has to be ordered based on the modifications there on. The cause of the problem is that the cards in question have not been using the properly configured VR that in some cases caused voltage fluctuations which in turn caused no signal. Gigabyte manipulated memory timing through BIOS so the memory is more forgiving to voltage fluctuations, with positive results for some customers.
The problem came to surface because AMD’s main partners ordered a large number of CHiL 8214 configured for HD 6800 therefore creating a shortage for the rest of the manufacturers who are not partners. Most likely Gigabyte did not wait until the properly configured 8214 shipment arrived and used a similarly configured 8214. According to the information approximately 100 cards were built with these chipsets. Since there is no recall Gigabyte is probably waiting for individual warranty calls, also noting that other manufacturers could have the same problem, only because of a malfunctioning VR, simply a manufacturing defect. One can recognize this is a Gigabyte problem since their cards malfunction under similar applications for the majority of users versus other VR faulty customers where the freeze happens randomly if the load is slightly larger.

Congratulation Gigabyte!  >:(
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on February 09, 2011, 06:38:44 am
Well at least that explanation makes sense and we know the cause of the dropouts. I would suggest contacting GGTS and tell tham that you understand what has happened and why and ask what they intend to do about it. If as you sday the number is small it is easily remedied.

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com/
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on February 09, 2011, 07:06:18 am
I don't think that's just 100 faulty cards out there. I mean , presume that I'm a "lucky bastard" with 2 of 2 faulty Gigabyte cards ... 2 of those ~100 faulty cards are mine. Wow , this world it's gettin' smaller everyday. The first batches are faulty , and no way the numer is ~100. Maybe 800-1000 , but not just 100. Just my opinion.

Still no answer from Gigabyte about my beloved faulty cards. Yey !!! (not..)
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on February 09, 2011, 07:09:20 am
I must admit it does sound an incredibly small number in total. But even if your estimate is closer that is still a small number of cards to recall to fix.
Title: Re: HD6850 No Signal Crash
Post by: fullrespect on February 09, 2011, 07:45:21 am
Yes , it is indeed. But that's more frustrating even though is a small number my local Gigabyte can't fix the problem. I gave them links , even videos with the crash , I told 'em to test it with FC2 Bench and still the same answer : the card is fine.
The problem is that my desire with FC 2 Bench not get fulfilled, Vantage , 3D Mark 11 , Black Ops and that's it. I get back the card , test it under 3 systems and boom : same spot , same crash , same frustrating moments for me. Will I ever get what I paid for? Well , it's a tricky question with no response whatsoever.
Title: Re: HD6850 No Signal Crash
Post by: 59th_Wittman on February 09, 2011, 09:58:28 am
Well at least that explanation makes sense and we know the cause of the dropouts. I would suggest contacting GGTS and tell tham that you understand what has happened and why and ask what they intend to do about it. If as you sday the number is small it is easily remedied.

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com/


It's already done! I wrote fisrt at 1/9/2011! I sent it test results and much information from the no signal crash issue.

I received this letter yesterday from Gigabyte:
"Dear Steve,

Thank you for your kindly mail. Since ATI still confirms this issue, and we will update this mail as soon as the result comes out. Sorry for the inconvenience.

Regards,
GIGABYTE TECHNOLOGY"

ATI is not, only AMD!!!

I sent a letter today from the real reason of the issue!

I bought approximately 200 pieces Gigabyte motherboard in the last year and I like very much Gigabyte motherboards, because these are very good!
I'm very disappointed, because they do not acknowledge it the issue! This is their mistake!

Wittman

Title: Re: HD6850 No Signal Crash
Post by: Villy_Da_Man on February 09, 2011, 10:31:00 pm
U should replace your graphic card for other manufacture, or GTX 460 1GB. Dont let them fool you.
Title: Re: HD6850 No Signal Crash
Post by: onslaught_ on February 16, 2011, 06:12:54 pm
i have a similar issue...with the No Signal Crash..except my computer literally freezes and the sound just repeats..and all I can do is a hard reset :(

There are over a 1600 views on this thread and another one with a similar issue...that probably means a lot of people are searching for answers...
Title: Re: HD6850 No Signal Crash
Post by: esbe on March 16, 2011, 09:25:44 pm
Okay, I've been having the same issue with my 6850, and Gigabyte's USA RMA department just emailed me saying they got my card. I have described the problem in detail on their RMA form, but is there anything in particular I should mention via email to ensure that they actually replace my defective card rather than just "test in furmark, see no problem, return original card to me"?
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on March 17, 2011, 10:15:07 pm
Only really what you have just said there.
Title: Re: HD6850 No Signal Crash
Post by: esbe on April 04, 2011, 01:54:49 am
Well they returned my same video card. Fired it up, played a few games and everything seemed okay, but after a few days the lockup issue happened again.

I thought that a few people actually got their problematic cards replaced with fixed ones. I guess I either misunderstood, or whomever dealt with my card in the RMA department didn't read my included note.

I kind-of feel like I wasted 180 dollars.
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on April 04, 2011, 08:37:40 am
I know it is an annoyance but I would suggest that you contact the RMA department and ask what they did to the card and then explain the situation again. Maybe they will replace it this time once they understand. :-\
Title: Re: HD6850 No Signal Crash
Post by: ray_page on April 29, 2011, 01:24:37 am
i sent my vard to gigabyte RMA 1 month ago, and i get this email yesterday:

Dear Valued Customer,
 
We appreciate you being patient with us.
 
We have finished testing your GIGABYTE product(s) and it is (they are) being returned back to you.
 
We thank you for your support to GIGABYTE.


Whats the meanning of that email? is it repaired? is it changed for a new one? They do something? =/
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on April 29, 2011, 02:40:24 pm
It is just the "standard letter" that is sent out. I would answer it and ask what has been done etc.
Title: Re: HD6850 No Signal Crash
Post by: ray_page on May 21, 2011, 07:50:11 pm
Update:

1 week ago get back mi card, this came without any letter or explanation of they did with it. They sent back the same f*cking card with the same f*cking problem

They dont care about the document i sent them about the global technical support saying its a faulty card and the need of RMA.

F*ck you Gigabyte, u have lost a pc assembler who regular use gigabyte products.

Long life to ASUS      l,,l,
Title: Re: HD6850 No Signal Crash
Post by: Dark Mantis on May 21, 2011, 09:14:10 pm
I am afraid that sometimes the good work done by the manufacturing side of the company is let down by the poor support that some regions seem to give. It truly is a shame as in this case it can lose customers and I feel a firmer hand is needed overseeing this side of the business.