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Questions about GIGABYTE products => Graphic cards => Topic started by: bewts on January 01, 2011, 02:48:15 pm

Title: 5870 problems
Post by: bewts on January 01, 2011, 02:48:15 pm

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:   LiveKernelEvent
OS Version:   6.1.7600.2.0.0.768.3
Locale ID:   4105

Files that help describe the problem
WD-20101220-1845.dmp
sysdata.xml
WERInternalMetadata.xml

 View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode:   117
BCP1:   FFFFFA800722F290
BCP2:   FFFFF88003EFF008
BCP3:   0000000000000000
BCP4:   0000000000000000
OS Version:   6_1_7600
Service Pack:   0_0
Product:   768_1


black screen while playing games and sometimes it won't recover and just bluescreen.

It does this on every version of drivers.

I can post more info if requested, don;t really know what to post for logs.

Title: Re: 5870 problems
Post by: Dark Mantis on January 01, 2011, 03:50:00 pm

Perhaps you could list your hardware so we have a better picture of what is involved.

Title: Re: 5870 problems
Post by: bewts on January 01, 2011, 04:55:21 pm

880GA-UD3H

AMD phenom II x4 965

GV-R587UD-1GD Radeon HD 5870 

Pretty sure it's that card, it has 2 fans on it.

Title: Re: 5870 problems
Post by: absic on January 01, 2011, 05:00:31 pm

Hi,

Have you disabled the On-Board graphics chip?

What RAM are you using and what speed are you running it at?

Title: Re: 5870 problems
Post by: bewts on January 01, 2011, 05:26:22 pm

I'm running 8 GB of kingston hyperx ddr3 1600mhz 4x2gb

I went into the bios and memory was clocked at 1333 so I had to change the Set memory clock to manual and bring the clock up to x8.00 to get 1600mhz

Would that be the problem?

By disable the onboard you mean the Init display first? It's set to PCI

Title: Re: 5870 problems
Post by: absic on January 01, 2011, 05:44:42 pm

As you are running a separate Graphics Card I would advise you to disable the on-board graphics chip.
You do this in BIOS under the heading IGX Configuration which can be found in the MIT Section or the Advanced BIOS Features. Set this to disabled also, under the Advanced BIOS Features heading set the INIT Display First to PEG rather than PCI Slot.

If this doesn't help then try pulling your RAM back to 1333MHz, which is what I would recommend that you do anyway. If you haven't read this item then it might prove useful: http://forum.giga-byte.co.uk/index.php/topic,2515.0.html

Title: Re: 5870 problems
Post by: Dark Mantis on January 01, 2011, 05:53:39 pm

What PSU are you using to supply the power, make/model please?

Title: Re: 5870 problems
Post by: bewts on January 01, 2011, 08:11:42 pm

Antec Quatro truepower 1000w

The onboard was enabled, so I disabled that and put my RAM back down to 1333. No problems yet.

Title: Re: 5870 problems
Post by: Dark Mantis on January 01, 2011, 09:24:17 pm

Well it sounds hopeful and that absic's advice worked. ;)