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Other questions related to GIGABYTE => RMA and service => Topic started by: fablept on January 05, 2011, 09:23:35 pm

Title: Ticket / RMA package
Post by: fablept on January 05, 2011, 09:23:35 pm

Hi.

I submit a new ticket regarding a GV-R477UD-1G a few hours ago, but i didint understand if the email they will send to check the status of the ticket is automatically or i have to do something more (register at Gigabyte, etc)?

I suspect that i have to send the card to RMA (it doesnt show any picture in LCD), but i cant find the original package..will be a problem?

Best Regards.

Title: Re: Ticket / RMA package
Post by: Dark Mantis on January 05, 2011, 09:38:22 pm

Hi and welcome to the Gigabyte Forum.

The email reply is an automated one and doesn't require any response from you.

You have emailed GGTS here I take it:

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com.tw/Default.aspx

Title: Re: Ticket / RMA package
Post by: fablept on January 05, 2011, 09:48:35 pm

Thanks :)

I was expecting a email containing a password to insert there, but only needed to insert email and choose language :D

About the package, does anyone know?

Title: Re: Ticket / RMA package
Post by: Dark Mantis on January 05, 2011, 09:50:11 pm

It shouldn't make any difference as long as you return it in a secure package to prevent damage in transit.

Title: Re: Ticket / RMA package
Post by: fablept on January 05, 2011, 09:57:36 pm

Thanks for answering..

Hopefully everything will be solved :)

Title: Re: Ticket / RMA package
Post by: Dark Mantis on January 05, 2011, 10:02:38 pm

You're welcome and good luck with the RMA. ;)