Official GIGABYTE Forum
Other questions related to GIGABYTE => RMA and service => Topic started by: paincakes on January 31, 2011, 04:15:12 pm
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http://www.engadget.com/2011/01/31/intel-finds-sandy-bridge-chipset-design-flaw-shipments-stopped/ (http://www.engadget.com/2011/01/31/intel-finds-sandy-bridge-chipset-design-flaw-shipments-stopped/)
Looks like something is wrong with the SATA controller causing it to fail over time. Any word on Gigabyte boards having the issue?
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This is completely new to everyone I think and I am sure Intel isn't pleased about being $300M out of pocket.
As far as I know it will affect all motherboard manufacturers the same.
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OUCH!!! ;)
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This could let Bulldozer in ::)
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I doubt it.
Still no definite signs of a release date for that particular CPU yet!
And only some very faint signs of AM3+ Motherboards..... another 4-6 months is my best guess and by that time this Intel problem will be just a distant memory.
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Wow... I was going to start ordering my parts for my new Sandy Bridge PC today. Good thing my tendency to over scrutinize delayed my purchases. I feel for everyone who adopted early, though. This sucks big time.
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I've read some reports saying only SATA ports 2-5 are affected and ports 0 and 1 are okay. Hopefully we get some official word from Gigabyte in the coming days.
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All I can say at the moment is that they are aware of the situation. :-\
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http://www.anandtech.com/show/4142/intel-discovers-bug-in-6series-chipset-begins-recall (http://www.anandtech.com/show/4142/intel-discovers-bug-in-6series-chipset-begins-recall)
Here's a write up on the issue. Supposedly as long as you stay off the 3Gbps ports and use the 6Gbps ports you should not encounter the failure.
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Just read this on Tom's Hardware.
Bummer indeed. I've had the UD3 board for more than 2 weeeks now and have had no issues. I use 2 Sata 3Gbps ports and 1 Sata 6Gps port. I don't see any issues so fa. And hopefully it will stay that way.
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http://www.anandtech.com/show/4142/intel-discovers-bug-in-6series-chipset-begins-recall (http://www.anandtech.com/show/4142/intel-discovers-bug-in-6series-chipset-begins-recall)
Here's a write up on the issue. Supposedly as long as you stay off the 3Gbps ports and use the 6Gbps ports you should not encounter the failure.
Yes...this is what I don't get you would think it be the other way round...unless Intel had to limit them ports because of overheating but the way it was done caused strain on the links limiting the ports?
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http://www.anandtech.com/show/4142/intel-discovers-bug-in-6series-chipset-begins-recall (http://www.anandtech.com/show/4142/intel-discovers-bug-in-6series-chipset-begins-recall)
Here's a write up on the issue. Supposedly as long as you stay off the 3Gbps ports and use the 6Gbps ports you should not encounter the failure.
Yes, but that limits us to only two [2] SATA ports! How can I use my computer if I have a small SSD on one SATA 6 port and my DVD burner on the other? This will not work! They are saying we may need to wait all the way until April for the trade ins.
Oh well!
Soar
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I wouldn't over react to this news. I is not something that is going to fail straight away unless you are one of the statistical few that happen to have a board that will fail soon. I think from my understanding is that intel have found the issue and as a precaution are recalling the chipset as a matter of good customer relations.
It's like when Toyota recall a particular model because of some defect, doesn't mean your Toyota will fail.
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Gigabyte better work on their memory support for their second board revision because im sure as hell exchanging my current P67A-UD5 for a new board. Thank god for this design flaw so i can freely exchange my board for a new revision.
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I wonder if Gigabyte (USA) will send out advance replacement boards? Downtime is unacceptable.
Got a feeling that I will just have to bite the bullet and buy an add on card and hope that they don't drop BIOS updates for the board.
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I hope they work with the vendors for faster replacement. I would prefer to go to the computer store i got my board from and exchange it there right away. Its extremely inconvenient to ship stuff...
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I would have thought that retailers would ship the RMA boards "en mass" rather than the end user having to ship each one individually.
Let us just hope that the board manufacturers make it as easy and painless as possible. ;)
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I have a sandy bridge board that is affected by the bug. (UD4 P67)
Most of mys system uses the 2 working sata connectors, so i can function, but the dvd drive and spare hard disk both crap out over time. At least now I know why.
What is going to be Gigabytes response? how long are we likely to wait?
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To be fair bingy, Gigabyte only had notification of the problem yesterday and it must be a logistical nightmare trying to work out a return strategy and don't forget that Intel's ability and timescale to manufacture the new updated chips will have to be taken into account.
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http://www.gigabyte.com/press-center/news.aspx
Is this where should I look for an official statement from gigabyte when it’s issued?
As long as I have a statement from gigabyte that says this current P67 mobo is not fit for purpose (or words to that effect) and should be replaced with a revised unit I can hand my PC back to my local store/system builder to swap out this mobo for the revised P67 edition when it becomes available.
I do understand the time issues involved with this, but some general statement from gigabyte regarding this mobo/chipset fault would be welcome sooner rather than later.
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I am sure that Gigabyte along with all the other motherboard manufacturers will issue a statement as soon as they have finalised all the arrangements. I don't think you will have any trouble finding it as it will be posted here in the Intel section and in the News section I would think.
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Hi All
Here is official statement dated today.
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-- Notice: Motherboards Based on Intel® 6 Series Chipsets --
-- GIGABYTE Acknowledges Intel’s Alert Regarding 6 Series Chipset --
Taipei, Taiwan – February 1, 2011 – GIGABYTE TECHNOLOGY Co., Ltd, a leading manufacturer of motherboards, graphics cards and other computing hardware solutions, today announced that GIGABYTE has been alerted by Intel about a 6 series chipset design error. GIGABYTE is working closely with Intel® to minimize the inconvenience to customers and retail stores with regard to related issues.
A recent statement from Intel (http://www.intel.com/support/chipsets/sb/CS-032263.htm) indicates that they expect full 6 series chipset volume recovery in April, 2011. GIGABYTE will produce and deliver new motherboards with the updated Intel 6 series chipset when the new chipsets become available. GIGABYTE prides itself in having the highest service quality in the industry, and as such we will resolve this issue with minimal impact on our customers.
Additional information will be added to the official motherboard website (http://www.gigabyte.com/products/main.aspx?s=42) and the GIGABYTE Tech Daily blog (http://gigabytedaily.blogspot.com/) as the situation develops.
====================================================================================
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Thanks runn3R.
That was a very fast response to Intel's problem and will help settle peoples fears a bit. Hopefully there will be a more detailed announcement soon of the actual logistics of it.
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This kinda sucks.I just found this out .I just built a new sandybridge rig this weekend.I had a issue lastnight with my hd that was in one of the sata ports my system took a crap it wasn,t seeing the hd so change the cable nothing.SO i moved to a diffrent sata port and it worked again.I had no idea about this issue.I had a few issues in the begining with the buid as usuall with a new platform with the bios and stuff.But i never thought that there was going to be this kinda stuff happening.Hopefully gigabyte will replace this board when they get this stuff worked out.If not that would suck.Then i will have to buy a new board.And that would really suck.But i guess there is not much i can do if they don,t.Just move on.
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I don't think there is anything like that to worry about. Intel is funding the whole replacement scheme and even paying for carriage as I was told. So no big problems on that side but it will obviously incur some time wasting which hopefully wont be long. ;)
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Intel has pointed out that this is not a full blown recall for retail customers in the style of say the motor industry, this is because percentages involved (5% to 15% failure rate) but they have set aside $700 million to deal with the repair and replacement of any affected chipsets.
I should imagine a good chunk of that $700 mil will be given to the compensate the motherboard manufacturers such as Gigabyte
I just hope Gigabyte issue a no quibble exchange program for the new replacement boards for existing customers; my worst case scenario would be for them to say they would only replace boards at the point of failure, nobody wants a time bomb chipset >:(
Well I ‘am off to do some 60fps gaming for the first time ever courtesy of Sandy Bridge and Nvidia(I was using Pentium D until last week :D) and put this out of my mind, at least for a while.
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Thanks for the extra detail.
I shouldn't think any of the affected manufactures will have set a policy in place yet as to how the replacements/repairs will be actioned we will just have to wait and see what they come up with. As they won't be out of pocket I would hope they will do the right thing and give a good service.
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Thanks for the extra detail.
I shouldn't think any of the affected manufactures will have set a policy in place yet as to how the replacements/repairs will be actioned we will just have to wait and see what they come up with. As they won't be out of pocket I would hope they will do the right thing and give a good service.
DM,
I sure hope you are correct in your assumption! I believe Intel will do what is good and right and in so doing keep their good relationship with their loyal customers.
I look forward to a positive experience and great customer service not only with Intel, but also with the mobo manufacturers.
It's me,
Positive Soar
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I got an email from Newegg regarding the Motherboard issue.
Thank you for giving us the opportunity to serve you. Newegg has recently become aware of a design issue that is affecting recent models of Intel Sandy Bridge platform motherboards. We are working with Intel to identify the exact nature of this problem.
As always, Newegg remains 100% committed to our customers' total satisfaction. In keeping with our commitment to our customers, we are extending the return period for your motherboard by 90 days or until replacements become available from the manufacturer, whichever is greater. Intel expects to have a new revision of the P67 & H67 chipsets out around April, at which point first-run motherboards with this issue will need to be physically replaced in affected systems.
From a technical standpoint, the design issue can be bypassed fairly simply by not using the Serial ATA (SATA) ports that are affected. Your motherboard’s manual should identify your SATA ports by number, and at a minimum you should see ports 0-5 (6 ports in total) listed. Ports 0 and 1 are Sata Rev. III (6Gbps), and do not appear to be affected by this problem. Ports 2-5 are SATA Rev. II (3Gbps) and should not be used. For a thorough explanation of this hardware work-around, please refer to our video on YouTube:
http://www.youtube.com/watch?v=tJcE2alQPvY
If you choose to use the hardware work-around option, there is no need to contact us at this time. We have your information on record and will email you as soon as the replacements become available. If you would like to discuss this with our tech community or read up on the latest updates, please visit our EggXpert forum:
http://www.eggxpert.com/forums/thread/682006.aspx
If none of the above options are suitable to your needs and you wish to return the board at this time for a full refund, please email us at intelsandybridge@newegg.com and include your sales order number so we can help you out with your return.
If you have any concerns, please contact Newegg Customer Service for further information and assistance.
Thank you for your support!
Sincerely,
Your Newegg.com Customer Service Team
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Thank god for gigabyte, thank god I didn't wait too long to get a sandy bridge! I now am one of the rare few with a ud7 board with 4 working 6gb/s sata ports and a 4.72 ghz hyper threaded monster chip running it that won't be back on the market again for months! Woohoo for gigabyte and thank god for marvel chipsets!!
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In case anyone missed the Gigabyte replacement program, it's here.
http://www.anandtech.com/show/4146/gigabyte-announces-6series-motherboard-replacement-program
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In case anyone missed the Gigabyte replacement program, it's here.
http://www.anandtech.com/show/4146/gigabyte-announces-6series-motherboard-replacement-program
Thanks for the update Faizoff!
For those who prefer not to wait so long and would like to avoid the small risk factor of a defective chip, here's another solution if you desire to run all SATA III ports: Internal PCI X SATA III card with internal SATA III ports/connectors. You can find several different brands and I posted one for you here:
http://www.newegg.com/Product/Product.aspx?Item=N82E16816124037&cm_re=sata_III_card-_-16-124-037-_-Product
Personally, I do not like the idea of having to fork out more $$$ for someone else's mistake!
But at least this is an option if you still would like safety and assurance while you wait for the new boards.
Hope this helps!
Soar
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"Any Gigabyte 6-series B2 motherboards that have already been sold will be accepted back for replacement with a B3 board"
“The replacement program will happen at the dealer/distributor level. You will have to exchange your board at the location you purchased it from.”
Great news and well done Gigabyte it’s like you read my mind on the perfect way to handle this ;)
This means I have no faffing about shipping and receiving anything, I’ll just be on the phone to my local independent PC store that build my rig and arrange to have it replaced in my PC around April/May
Out of curiosity who here is going down the full refund route ? After all it’s only 3 to 4 months at max
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It would seem to be the obvious way to tackle the problem and creates the least amount of disruption.
I do wonder who will pick up the bill for stripping down and rebuilding customers systems though.
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Q&A for Intel 6 series chipset issue:
http://gigabytedaily.blogspot.com/2011/02/intel-6-series-chipset-issues-q.html
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Excuse me, my situation is this. I ordered a mb p67a_ud7 2 weeks, the shop for problems
availability has been slow in delivery.
Now I have sold my hardware and I have to deliver it today and the seller informed me that there will be
available until May.
One stop for three months ?????????
The seller refuses to send the goods to avoid the RMA in the near future.
What should I do?
??? ??? ??? ???
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Hi and welcome to the Gigabyte Forum.
I am in the same boat. I was due to get one this week but of course now it has been put back. I think that there will be many people in this situation and there is nothing much you can do about it. There has been a recall by the chip manufacturer, Intel and so that of course has a knock on effect to the board manufacturers. They in turn recall all the boards in the distribution chain and so that just leaves the customer in the cold. It is really nobody's fault unless you blame the chip designer who made the initial error.
I know it doesn't help your situation but that is how things stand at the moment and you and I will have to make other arrangements for now.
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Che gli possa venire la diarrea per 15 giorni.
Sarà pure pagato bene un deficiente del genere, vorrei che li pagasse di tasca sua tutti i problemi causati.
Maledetto noob
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I can understand that you are not happy about the situation but that doesn't help anyone I'm afraid.
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sorry just a vent.
I'm not happy for this situation and intel not send me money or other for my problem...
Only 3 months without computer damn...
I'm admin and Team Leader of italian important clan...
And work with computer!!!!!
i'm not happy
i'm not happy
i'm not happy
Fast gigabyte please move fast
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The problem being that it doesn't matter if Gigabyte is ready tomorrow. Until Intel can ship the replacement chips in quantity it is really irrelevant.
(We all need a good rant sometimes ;))
Maybe the clan can help you out by lending you some hardware between them. It is in their interests too.
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My clan send me a notebook to administrate the forum and console but esl without team leader are no good.
I think send me mainboard ordered (i use only sata 6gps port) and when the new version are avaible send rma!
But the vendor reply NOT POSSIBLE
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It seems that different vendors in different countries are treating the problem in a variety of ways. Most i\ think have pulled all stock from the shelves but there are still some that have items for sale. Check out the smaller companies and Ebay sellers still have them up for grabs I notice.
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Sorry is possible know real time progress for b3 release?
If i april intel send new chip, in italy arrive in? may june july
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Hi genoaole
Intel informed it has started manufacturing on a new version of this chipset. It now expects to begin shipping the new parts in mid-February.
Source: Digitimes (http://www.digitimes.com/NewsShow/MailHome.asp?datePublish=2011/2/8&pages=PR&seq=200) & Intel (http://newsroom.intel.com/community/intel_newsroom/blog/2011/02/07/intel-provides-update-on-support-chip-design-issue)
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Thank you very much.
I wait the p67a_ud7 reperibility in italy anxiously.
I need to play, i need to work and overclock overclock overclock........
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for solve the problem i have an idea
** ASK to INTEL to build a little PCI-e RAID card with ICH10R !! **
Pierre
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Actually a very good idea Pierre. I am surprised they haven't done it already. 8)
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Who can pass this information to INTEL ?
No motherboards exchanged but 6 ports -4 bads + 6 ports to the add-on card = 8 sata ports !!
I think many users are happy 2 + for the same price
Pierre
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Intel is a very difficult company to contact directly and make you jump through hoops to get to them. Everything has to be done via their distributors.
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http://www.xtremehardware.it/news/hardware/consegne-di-chipset-intel-lga1155-step-b3-a-partire-dal-14-febbraio-201102114769/
Is this true??
Time to refresh and redistribuite main board??
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Well it doesn't say in what numbers they will start shipping the new chips and personally I can't see that they have made them in sufficient quantity yet to have any real imapact on the number of boards involved.
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I need new board not require an rma. Only one!!!! :'( :'( :'( :'( :'( :'(
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You and everybody else! ;)
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Any news ??? ???
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As soon as there is any news it wil be posted here for sure! ;D
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:o No dubt lol.....
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Info about naming of B3 stepping based MB's:
http://forum.giga-byte.co.uk/index.php/topic,4383.msg36475.html#msg36475
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Some photos of MBs with new B3 stepping:
(http://forum.giga-byte.co.uk/upload/files/P67A-UD3-B3%20+box%20picture.jpg)
(http://forum.giga-byte.co.uk/upload/files/P67A-UD7-B3%20+box%20picture.jpg)
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Funny, I can't spot the difference! ;D
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There's a B3 on the box now, that wasn't there before!
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Funny....I knew someone wouldn't be able to resist that one! ;D
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Avaibility in italy?????????????? Run fast Gigabyte please
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I don't know about Italy but the first shipments of B3 stepping MB's should arrive to UK this week.
http://uk.gigabyte.com/press-center/news-page.aspx?nid=991
http://uk.gigabyte.com/microsite/266/mb-6series-b3.html
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Thanks i try to buy in UK..... ;D ;D ;D
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The procedure of swap is available here:
http://forum.giga-byte.co.uk/index.php/topic,4718.msg38155.html#msg38155