Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: maspast on February 15, 2011, 03:58:19 pm
-
Hi all,
I have the following system:
CPU: i7 950 (Bloodfield D0)
Motherboard: GIGABYTE X58A-UD3R (Rev 2.0)
Ram: Corsair XMS3 6GB (3x2GB) DDR3 PC3-12800C9 1600MHz Triple Channel Kiit
Hard Drives: Crucial C300 64gb & Seagate Hybrid 500gb
Graphics Card: 2x PowerColour 6870 for CrossFire
PSU: Corsair TX950w
HS/Fan: Noctua NH-D14
OS: Windows 7 Professional 64
Problem:
I am having cold boot issues which I have seen a couple of posts here about, I basically boot from after leaving the pc off for the night and it would boot into Windows and shortly after I recieve BSOD, after about 20-30minutes the pc would be completely fine.
The BSOD can occur whilst booting into Windows, browsing the web, playing a game etc usually within couple of mins after Cold Boot.
I can run Memtest, Prime95, IntelBurn Test for hours without any errors.
I have sent the motherboard back to www.novatech.co.uk, they have confirmed the problem from their technicians and sent the motherboard back to GIGABYTE.
I received a new motherboard from Novatech, however the problem still persists on stock settings and even with 1 graphics card this has happened, I bought another graphics card along with my new PSU recently.
Things I have tried to fix the problem:
- I upgraded to a Corsair TX950w PSU, I used to have a Corsair TX650w PSU
- Reseated HS/Fan
- Updated BIOS with all recommended versions (I currently have FF2 from Tweaktown)
- All motherboard, graphics card drivers are up to date
- Disabled unused things like firewire, some SATA ports etc
I have read on here that some other people have the same issues that I am having and have tried the troubleshooting that was recommended to them all to no avail, I am running out on what else to do here.
Some have suggested this may be a BIOS issue, but I have no idea what it could be.. I have tried pretty much all the BIOS updates and the problem is still there ONLY on Cold Booting after hours the computer being off and BSODs for a while after it seems the computer has 'warmed up', it then runs flawlessly.
Its driving me nuts!!!
Any help would be appreciated!
-
Hi and welcome to the Gigabyte Forum.
Did you take the serial number of theb original board before sending it back to Novatech ?
If so is it different from the one you have now ? (Call me cynical if you like but I have seen this happen before)
-
Hi Dark Mantis and thanx!
I didn't take the S/N no, I was thinking they may have sent me my one back or something.
When I loaded up windows after I got the motherboard back it looked new (anti static bag looked untouched, taped up etc), windows 7 was saying Hardware change or something and I have to reactivate windows 7.. dunno if that helps.
I wish I had taken the s/n now :(
-
Well I may be wrong and this could be a new motherboard. I would just have liked to have been sure as it would have given us a more solid start point. Have you got an old receipt with it on ?
It's just that it sounds like a couple of problem boards that I've had before where it is a loose connection/component that worked alright once it had warmed up and made a better connection.
It is only that if the rest of the components are ok(memory etc) then it would mean the problem was on the motherboard and there is not much chance of that happening twice on the trot.
When you said you've run Memtest did you do it for ten loops on each module singularly ?
Is your memory running on auto settings or have you inputted them manually ?
-
I have run MemTest for approximately a couple of hours with all sticks in, the technician in Novatech ran memtest all night he said also (though im not sure if he did 1 stick at a time).
The ram timings I have set manually to:
1600freq
1.660v (cant select 1.650v)
9-9-9-24
I don't use X.M.P.
As for the receipt, yes I still have it.. and it only mentions:
GIGABYTE GA-X58A-UD3R INTEL X58
and the order code for novatech.
-
Regarding the receipt it should really tell you the serial number as well but if it doesn't then there is nothing we can do about it then.
Memetest should be run as I described really.
Your memory timings look to be fine for your RAM.
What is the QPI/Vtt and Uncore set to ?
-
Optimized Defaults:
Uncore 2x of Ram
QPI VTT I think is 1.1 or 1.2 (not at my pc)
Overclocked Settings
200 x 20
Uncore 3200
Ram Spd & Timings: 1600 & 9-9-9-24
CPU Vcore: 1.4v LLC2
QPI VTT: 1.335v (used to have it around 1.45v)
CPU VTT: 1.880v
QPI PLL: 1.3v
IOC Core: 1.24v
DDR V: 1.660v
Auto on the rest of the settings
EDIT:
I booted PC Recently and constant BSODs at start (starts happening faster than previous board I had) and 1 time it crashed on loading Windows 7 then comp just restarted, think its 'warmed up' now..
I don't know what else to do really, no idea if its BIOS or w/e.
I used Core Temp and it states my Processor as an Intel Core i7 920 (Bloomfield)
Could this issue be CPU related? never heard of a CPU taking a while to warm up then works perfectly..
pretty much all i get is BSOD: Memory Management etc etc, then all is fine an dandy after like 20minutes to 30mins or more.
-
Try increasing the Memory timing to 9-9-9-27
-
I booted PC Recently and constant BSODs at start (starts happening faster than previous board I had) and 1 time it crashed on loading Windows 7 then comp just restarted, think its 'warmed up' now..
I don't know what else to do really, no idea if its BIOS or w/e.
I used Core Temp and it states my Processor as an Intel Core i7 920 (Bloomfield)
Could this issue be CPU related? never heard of a CPU taking a while to warm up then works perfectly..
pretty much all i get is BSOD: Memory Management etc etc, then all is fine an dandy after like 20minutes to 30mins or more.
Just quoting my earlier edit and when i refreshed page you already replied xD dam ur fast.
Im worried about the above, not sure if it means anything..
I have changed the memory timings to 9-9-9-27
Guess ill have to wait till next cold boot
EDIT again xD
Also would like to add that I get alot of application errors, and then eventually a BSOD.
for example in google chrome I would get alot of "This program has stopped working" or google chrome just saying "oh snap, cannot load page" etc
When I cold booted, and loaded up steam to play battlefield bad company 2 yday whole comp crashed and app wouldnt luanch and was corrupted so had to redownload it again.
basically it seems using the pc before it fully warms up causes huge problems for me, google chrome resets everything to defaults, having to redownload gamse on steam.
After the comp warms up no errors whatsoever.
This is happening after the change you have suggested to memory timings, right in the middle of cold boot crashes/bsods etc
I HATE THIS PROBLEM!!! GRR!
-
I must admit to not being sure why it is not recognising your CPU correctly. I would be tempted to check the pins on the CPU socket and see if there are any bent/damaged ones.
Very carefully remove the heatsink and fan. Probably a slight twisting motion is best to release the two as the thermal paste can act like a glue.
Once off remove the CPU taking extreme care both physically and electrically(static) and place somewhere safe.
Make sure that the lighting is very good and even.
Now scrutinise the socket for any pins that are out of alignment, even slightly.
If in any doubt whatsoever take a couple of macro (close up) photos of the socket and post them on here for us to check.
Also look at the bottom of the CPU at the lands (little copper circles) and make sure that there is a mark in each somewhere near the centre.
If there are any missing marks or any of the pins are obviously bent then that is your problem.
Before refitting the CPU clean off all residue of the old thermal paste and the same on the heatsink and then apply a small amount (about the size of a grain of rice) to the centre of the CPU once it is inserted in the socket.
-
When I sent back my previous Motherboard, the guys at novatech checked the pins and they were fine.
I checked also the pins on the replacement motherboard and they are fine also
And ye! I just came back from another BSOD.
I have used all my hard drives, graphics cards in other pc's and they work fine no BSODs (hopefully to eliminate those out of the potential causes )
-
Did you purchase the motherboard and CPU at Novatech ?
If so I would return both to them and let them sort out the problem.
-
Yeah, pretty much all my hardware is from them apart from my Hybrid drive.
Im gonner contact them to see what they can do.
Thanks Dark Mantis for your time!
-
You are welcome and please come back and let us know how it all turns out in the end.
-
Hi again, just posting here to let you know how it all turned out at the end!
novatech has refunded my purchase on the faulty Motherboard and also the cpu & ram too!!
I was taken away by the excellent customer service that novatech provided, I am looking to building a new machine with them as soon as the p67s come back in stock in April.
Thanks for your time and efforts Dark Mantis, if I get a p67 gigabyte motherboard I may be back here if any issue arises :P
-
Thanks for the update and good luck with your build when the new Cougar Point chipset comes out. ;)
-
I have a very similar same problem: BSODs on entering Windows 7 after a cold boot with the same motherboard.
Typically, the BSOD occurs during bootup. The second bootup attempt is always successful.
CPU is an Intel Core i7 950. I have 6gb of RAM.
All drivers/firmware is up to date, and Prime95 indicates no stability problems. Do I seriously have to gut the system and return the board? :(
Gigabyte UK support basically told me "Search Google" - and I found this!
-
Hi and welcome to the Gigabyte Forum and your saviour! ;D
Have you updated the BIOS to the latest version ?
When you get the BSOD what stop code is normally displayed ?
Try removing all but one stick of memory in the first white slot and then booting. If same issue then swap modules over and try again.
-
Yes, I'm using the latest version (FE I believe).
BlueScreenView reports the following codes:
PAGE_FAULT_IN_NONPAGED_AREA <- most common
DRIVER_IRQL_NOT_LESS_OR_EQUAL
DRIVER_CORRUPTED_EXPOOL
NTFS_FILE_SYSTEM
I also sometimes get messages during bootup from Windows, telling me to it wants to check the consistency of my SSD drive? I've formatted and reinstalled, but no success.
Would running MEMTEST overnight have the same effect of booting with only one stick of RAM in? THe problem is very hard to debug since it only happens on a cold boot.
-
Your BSODs mainly point to a memory problem and so yes running Memtest would be a good next move. To do it properly you need to run the modules singularly. Follow these instructions.
Memtest86+ http://www.memtest.org/
Insert one stick of memory in slot 1 and run Memtest on it for at least 10 loops and if there are no errors then swap it over with the next one and continue untill you have checked all modules.
If you have any errors the module is faulty.
If you have any faulty modules you will have to return the whole kit as they are matched.
Post back when you have done that with the results.
Often you can re-create a cold boot by turning off and unplugging for as few minutes and then plugging back in and booting again.
-
OK, so I've tested each stick, in the first slot, overnight with Memtest. No errors.
-
Ok, so we can assume then that the memory is fine. Good.
You said about formatting etc the SSD. Did you do a full secure erase as this is necessary to wipe a SSD ?
-
I didn't - maybe I should install Windows to a hard drive, boot from there, and see if the BSODs persist?
Is there any utility I can get to scan the SSD and check it for faults? Something like Memtest, only for storage?
-
It would be a good idea to try a fresh installation of Windows and see if the BSODs go away.
The thing is a Secure Erase must be done from a IDE mode controller so the first thing to do is move the SSD to a
port that can be configured like that. Once done you can run the program and it will write a series of 0s or 1s to
the disk so that every location is rewritten.
HDDERASE 3.3 link:
http://cmrr.ucsd.edu/people/Hughes/SecureErase.shtml
-
OK, long time no posts.
I tried a secure erase and eventually replaced the SSD - got the new one fitted, and...
ARRGH, same problem! So that rules the SSD out.
I assume there's nothing left to do but gut the system and return the motherboard? No other settings I can tweak?
-
I think that you have reached that point. There is little else to do when the motherboard could be faulty.
The first port of call shopuld be your retailer for an RMA. If you have a problem with that try contacting the address below.
returns@gbt-tech.co.uk
-
Thanks for all your help... will need to find a convenient point to gut the system! D'oh.
-
Please let us know how you get on though and if indeed if the motherboard is faulty.
-
Returned the board, and... it's not faulty, apparently.
The CPU and RAM were bought from the same place, so now I need to find something to keep the CPU safe during transit and return it, too.
-
Yes I would agree that should be your next course of action. Let's just hope that they did in fact test the motherboard thoroughly although I suspect that it is working. Let us know what the result on the CPU and RAM is when it has been checked.
-
CPU and RAM returned, also found no fault. I'm now about 14 pounds out of pocket for shipping and will be another 20 out for testing and re-delivery. :(
So, how are the store finding no faults, yet I am getting continued problems? The only differences between their setup, I imagine, will be the video card and number of hard drives.
Is there some sort of inherent fault with this board that stops it from working with the 4-5 hard drives I have hooked up for video editing purposes?
-
Certainly not that I am aware of but just to confirm this I would try with just the boot drive connected to make sure. Did the shop say that everything was working fine ?
As a matter of interest what shop was it that has just tested them for you ?
-
Thanks for your continued support here.
The shop is Scan Computers in Bolton. They told me they've tested the mobo, CPU and RAM and the entire thing has rebooted 25 times without error.
I'm fairly sure that in one of my many reinstall attempts, I've started the machine with only the boot drive (an SSD) connected. I'm in the habit of disconnecting the drives with all of my important files on them during formats, just in case. I see that the original poster in this thread was also experiencing problems booting from an SSD...
-
Supposedly this is a confirmed and known issue with this board? Really? Can anyone shed some insight please? This post mentions RAID, although I wasn't using the disks in a RAID configuration:
http://www.tomshardware.co.uk/forum/276715-12-x58a-ud3r-raid-bsod-disk-boot-failure
-
Well according to that thread Gigabyte has confirmed that it was a hardware issue and accepted that it was their fault. I can't believe that! The first bit might be true but.....
All joking aside it is not something that I have heard about or had any dealings with here on the forum. Or at least knowingly.
Scan computers are very good normally and I would tend to trust what they say. If they are correct though obviously iot is not down to the faulkty motherboard as per the other thread. It might be worth asking GGTS for some clarification of this problem.
Just enter your email address and click on the language of choice.
GGTS http://ggts.gigabyte.com/
Please expect several days for a reply.
-
I'll do that again. Last time I asked for them for support, they told me to search Google. I'll share any responses...
-
I don't really think that "search Google" is the response you should get from a technical support staff member. ::)
Hopefully you will get a bit more sensible an answer this time.
-
My main crib with board is Marvell & USB 3. Both are turned off & none of their drivers are installed.
From a single drive point of view so far never had a boot problem. Have plugged in IDE, SATA 2 &3
drives. OCZ SSD.3. Use PCIe SATA 3 card. Can plug into SATA 2 Intel or Sata 3 Express with SATA
drives. Most I've used at once is 2. Either SATA & IDE or 2xSATA. Certainly worth starting with single
drive & building up from there. Only alteration in bios at present is up memory to 1333. Using Win 7
x32 & x64. All updates installed plus SP1.
Regards tinker.
-
My main system is based on this chipset, I have the GA-X58A-UD7 board and apart from the Marvell chip which was just a waste of space as far as SATA3 goes the board is terrific. It is very stable , fast and has plenty of options. Personally I wouldn't have bothered with the PATA connections but they are probably usefull to some.
-
Hi,
Sorry, We don’t have OCZ Vertex2 SSD test, but I have tested OCZ Verter 3 SSD SATA3 without any problem.
Our system configuration
Motherboard: X58A-UD3R rev 2.0
Bios version: FH3
CPU: Intel I7 970
Memory: Kingmax DDR3 1333 FSB 2 GB (dual channel)
OS: Window 7 64 bits.
http://www.gigabyte.com/products/product-page.aspx?pid=3449#bios
-
Sorry to see the report Lyris so nothing solved. Have you tried a standard SATA drive to eliminate if conflict between
your SSD drive. Mine is the Vertex 3. With the SATA drives unless I do a security wipe usually format both drive letters that
Win 7 shows, then use fdisk, wipe MBR, (boot record) then delete both non dos partitions so a single drive again. The
2 drive letters appear if hooked up via USB. I get that silly message from Win 7 when I hook up USB Media drive.
I usually start now by loading basic OS then add SP1. If you start like this & no errors slowly add updates to see if they
are causing problem & work from from there. Should you encounter problems at this stage then there are serious probs
elsewhere. You can always clone disk afterwards but be careful of some versions of Acronis True Image as it affect USB
2 speed on this board.
Regards tinker.
-
Ive seen it vaguely mentioned to break the link between the Hybrid drive ( I'm assuming a Momentus XT) and the SSD out of the OS.....but no mention that you actually tried it...................reason!
The momentus XT was shipped till resonantly with (From memory so no quotes please) with firm SD23..........an updated firm SD24 was put out to improve compatibility with some SSDs including Virtex
Aussie Allan
-
Here's what the store told me. I have no reason to doubt the thoroughness of their testing.
Booted and installed windows 7 from the first boot. Ran rebooted for 25 passes with usb drives attached. All drives attached were read. Switched off for 1 hour. Booted into windows and ran prime 95 overnight. No problems found
Installed the RAM and CPU into the previously returned Motherboard. Loaded BIOS defaults and installed Win7 from cold, no issues of any kind. Using a USB Keyboard and Mouse, copied 5GB of data from a USB2 pendrive, no USB issues.
I left the bits connected on a bench overnight, booted from cold 1st thing and it has gone straight into Win7. I don't really know what else to try, it is either some other (customer) component I don't have with me (the cause) or it is hugely intermittant, all I can say is I can't get it to appear.
Unfortunately, I just don't have time for this. My Asus Sabertooth X58 is arriving tomorrow.
-
Thats all good information but you didn't answer the question..........and here's another.........what was the BSOD code?
Aussie Allan
-
It was maspast that had hybrid drive Allan not Lyris Notice they didn't test it
on USB 3 so probably few drivers installed for test !! bsod's in earlier post.
Hope I have that correct.
Regards tinker.
-
what was the BSOD code?
Answered earlier in the thread :)
PAGE_FAULT_IN_NONPAGED_AREA <- most common
DRIVER_IRQL_NOT_LESS_OR_EQUAL
DRIVER_CORRUPTED_EXPOOL
NTFS_FILE_SYSTEM
I now have the new Asus Sabertooth board running absolutely problem free, even my BD-RE drive which I thought was failing is working fine.
It's a total mystery. If the board was tested thoroughly and found not to be faulty, I guess it's just some sort of incompatibility?
Shame that I never found an ideal solution.