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Other questions related to GIGABYTE => RMA and service => Topic started by: Crazy on February 20, 2011, 05:55:09 pm

Title: RMA Spain End User
Post by: Crazy on February 20, 2011, 05:55:09 pm

I'm Spanish. I've a Motherboard to RMA but I don`t want send it to my seller because I'm very angry for several reasons.
I want process RAM with Gigabyte directly.

Where is the nearest RMA Center for this? Barcelona has a RAM Center but not for end users, I think.

It is unfortunate that Gigabyte in Spain does not have a RMA for it.

If Gigabyte don`t fix my problem, I will stop buying Gigabyte's motherboards.

Any solution or idea?

Best regards

Title: Re: RMA Spain End User
Post by: Dark Mantis on February 20, 2011, 06:19:21 pm

Hi and welcome to the Gigabyte Forum.

I am unsure of Gigabyte Spain's policy for RMA but I will check into it for you. Is your email address on your profile so we can contact you?

I will also suggest that you contact GGTS which I am sure will be picked up at a local level to you regarding this matter.

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com/

Title: Re: RMA Spain End User
Post by: Crazy on February 20, 2011, 06:29:52 pm

Hello Dark.

I did that a few days ago. I talk with Support but they just suggested I contact with some distributor and perhaps they want help me (or not). Bad solution.

Sorry, my english is very bad. My email is on my profile.

Best regards.

Title: Re: RMA Spain End User
Post by: Dark Mantis on February 20, 2011, 06:36:26 pm

Well leave it with me for a couple of days and I will see what can be done. I can't promise anything but can at least ask.  ;)

Title: Re: RMA Spain End User
Post by: Crazy on February 20, 2011, 08:56:24 pm

Thank you very much, Dark,  ;).

I have no hurry, that motherboard is in another place and still don´t need that pc.

I can wait.

Best regards

Title: Re: RMA Spain End User
Post by: runn3R on February 25, 2011, 11:16:13 am

Hi Crazy

Our Spanish branch will contact you to solve it.

Title: Re: RMA Spain End User
Post by: Inigo on February 25, 2011, 11:19:23 am

Dear Crazy,

I have just send you an e-mail to concrete the solution to this issue.

Please, check your inbox to start solving this situation as soon as possible.

Thanks to all of you.

B.R.

Title: Re: RMA Spain End User
Post by: Crazy on February 25, 2011, 03:28:50 pm

Hi, Iñigo.

I've read your email and sent one to you.

Thanks for your interest. Thanks to Forum.

Best regards.

Title: Re: RMA Spain End User
Post by: Dark Mantis on February 25, 2011, 04:19:43 pm

Well glad it sounds like you are on your way to sorting it out now.  ;)

Title: Re: RMA Spain End User
Post by: Crazy on February 28, 2011, 07:30:12 pm

In two weeks I'll tell you. Now I can not request RMA for personal reasons.

Thanks for all, Dark.

Title: Re: RMA Spain End User
Post by: Dark Mantis on February 28, 2011, 07:41:30 pm

Well good luck to you and let us know when it is sorted. ;)

Title: Re: RMA Spain End User
Post by: Crazy on March 15, 2011, 06:25:26 pm

What a surprise!!!. Gigabyte sent me an email. A component was damaged and they will send it soon. I will tell you when the motherboard arrives. Thanks for your help.

Best regards

Title: Re: RMA Spain End User
Post by: Dark Mantis on March 15, 2011, 06:32:39 pm

Well at least they found a problem and fixed it. Good news at last. ;)

Title: Re: RMA Spain End User
Post by: Crazy on March 21, 2011, 08:47:40 am

Hello again. The motherboard arrived a few days ago but I had no time for assembly. Yesterday I tried with similar components: processor, memory and power supply and it boots fine. I had no time yet to install operating system but the problem seems solved.

I want to thank you all for your help (Dark, runn3R, Inigo) and hope to return soon for this forum.

Best regards.

Title: Re: RMA Spain End User
Post by: Dark Mantis on March 21, 2011, 08:49:50 am

That is indeed good news and hopefully an end to your problems. ;D

We will look forward to seeing you on the forum.

Title: Re: RMA Spain End User
Post by: runn3R on March 21, 2011, 10:04:50 am

Glad to hear it. Welcome.