Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: greycounciller on February 22, 2011, 12:12:06 am
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I have the above board.
The problem I'm having is that when using the additonal USB ports (connected via USB or connected via SATA), they tend to freeze and connected components are not even picked up in the device manager.
Happening a lot with my iPod and mobile phone and USB drives.
I've the latest bios installed, along with every other update for the board.
I'm using Win 7 64bit
I have a 430w Nexus PSU.
8gb DDR2 RAM, Logitech USB keyboard
Belkin 2.1 USB Bluetooth adapter
HP 5160 Printer
Zyxel Homeplugs
I've always had the same equipment in various guises and sometimes it does work and sometimes it doesn't.
I didn't have the original utilities disc when I got the board but loaded the last set of intel drivers from the Gigabyte site.
Can anyone shed any light?
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Hi and welcome to the Gigabyte Forum.
You don't mention what drives and GPU you are using or how old some of these devices are especailly the PSU ?
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The CPU is an E6400 clocked at 2.6ghz, one year old.
The AGP card is a new ATi HD 4770 only 7 months old and use( Searched hard and low to find one....)
I have 2 Samsung SH-S223F DVD-RW drives.
One Belkin USB hub.
One 3.5" front bay multicard reader.
The latter 2 connected internally via USB hubs.
I've taken out all these peripherals and got the system down to a bare state and it was still the same.
Disconnected front ports and still the same.
Checked BIOS settings and even tried equipment I was trying to connect with my Laptop and it functioned fine.
The rear board ports seem to function better than the additional ports though.
Hope that helps.
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You still neglected to post what make and model of PSU you are using also how old it is.
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eeer, in my first post I mentioned it was the Nexus VALUE 430w PSU. http://www.nexustek.nl/NXS-Nexus-VALUE-430-silent-power-supply-80plus-430watt.htm (http://www.nexustek.nl/NXS-Nexus-VALUE-430-silent-power-supply-80plus-430watt.htm)
It too was new, no more than seven months old now.
I got this after a 500w Ezcool noisy unit.
It runs well and I still had the issue with that old 500w unit.
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Yes my bad. Sorry I must have missed the original in the list.
Even though it's ok it is a bit on the low side and actually only outputs only 395W on the 12v line. I am not sure that this is your problem but personally I wouldn't be happy running the system on that little available power. Even Gigabyte recommends 500W min PSU.
Apart from that I can't see any other obvious problems. As long as the BIOS is the latest and the drivers are up to date the only other thing is to do a re-install of the OS.
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Ok Dark Mantis, Thanks for your reply.
I was thinking that too, but I'd done that originally when I setup Win7.
The recent Service Pack hasn't made any difference either.
I'd also set the BIOS settings to default as I had a BSOD problem for some reason.
The system runs well, NO BSOD's and is otherwise fault free.
I mentioned I don't have the original utility disc/s, is there anything on them that would of helped in installation which I can't get from the Website?
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No everything required is available for download from either the normal drivers page:
http://uk.gigabyte.com/support-downloads/download-center.aspx?kw=P43-UD3L&ck=
or the Utilities page:
http://www.gigabyte.com/support-downloads/utility.aspx
You mention that you set the BIOS to default. By that I take it that you meant the Optimised BIOS defaults not the Failsafe defaults.
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Yes, I believe it was the Optimised BIOS defaults.
The reason why was that for some reason, I was getting BSOD's and that wast the only thing that stopped them.
As I stated, I mildly OC the CPU and it's been stable since.
W Index score comes up at 5.8, HDD giving it the low score.
I think that if anything, I have some sort of conflict when I insert the printer, most of the problems show up when it's connected.
I can't do a reinstall yet, but hope that'll sort it when I do.
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Don't take much notice of the Windows Experience Index as it is nothing much more than a joke. It is impossible to get more than 5.9 score if you have a magnetic drive. Even a RAID0 array will score 5.9, only an SSD will allow the score to be higher.
Possibly your printer drivers might be to blame, especaillly if it is an older model.
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Hmm. Maybe I'll try an update and reinstall on the printer and see if that helps.
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What printer is it?
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It's a 3 yr old HP 5160 Photoprinter.......same as mentioned in my first post ;)
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Yes I did notice afterwards. Teach me to check back first won't it. :-[
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I also have a similar issue. About 50% of the time when I wake the computer from sleep using the keyboard (esc key), both the USB keyboard and mouse will stop working. If I use the mouse to wake the machine it is a sure bet this will happen. The keyboard and mouse are dell branded. Dell multimedia keyboard and plane Jane 3 button scroll wheel optical mouse. I have a 650 or 700W Cooler Master PS running the system and am using the rear ports on the machine. This seems to lock up all the USB ports when it occurs.
All the latest drivers, Win7 64 and a netgear Wireless b/g/n usb adapter connected.
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Hi and welcome to the Gigabyte Forum.
Try using a PS2 keyboard and see if the same problem occurs as this feature wasn't designed for USB keyboards and mice. If you still have the issue we can see if there is some way to fix it.
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OK, Will do. I'll try it in about an hour. I un-installed the HP printer drivers and used Windows one and it's still the same. If it runs smoothly with the PS2 equipment, will that mean I'm stuck with them?
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OK, Will do. I'll try it in about an hour. I un-installed the HP printer drivers and used Windows one and it's still the same. If it runs smoothly with the PS2 equipment, will that mean I'm stuck with them?
Actually my post was for jurroppi1. That is the only problem when you get mixed posts, it can get confusing. It certainly wouldn't hurt though as it could possibly help you too.
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Tried and retried it. Doesn't alter anything.
Oh well, I had high hopes on that too.
I don't think it lies in the USB power available, more a case of a conflict with the ports somehow.
The back ports function fine 95% of the time.
It's only when you use the headers to additional ports that things go awry.
I'll disconnect them all again in a few days and try it that way and see how it functions.
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One thing that might be worth checking is that the pinoputs on the case ports connectors are matching the pinouts of the motherboard. It has been known for them to be different and not match up properly.
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I think I checked that when I installed it.
It's a Cooler Master Centurion Case.
I'll have to dig up the installation paper first then the Gigabyte one.
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Hi and welcome to the Gigabyte Forum.
Try using a PS2 keyboard and see if the same problem occurs as this feature wasn't designed for USB keyboards and mice. If you still have the issue we can see if there is some way to fix it.
Can I use a USB to PS2 adapter to accomplish this or should I venture out to find the nearly unfindable PS2 mouse and keyboard to accomplish this. Honestly I think I'd have to order one online as most KB/Mice are PS2 as has been the standard for a long time. This seems really odd that a board of this ilk would not support wake by USB since that has also been a standard for a long time (several MS OS gens). All of the other PCs I have built, owned, bought, or used at work (and believe me they are myriad) have never had this issue. ASUS boards, soyo boards, MSI boards, Dells, HPs, Gateways, etc... none have done this.
I just have a hard time believing this is the final answer on this issue, but I have been wondering if for some strange reason this is the case (that I need to use PS2 peripherals to overcome the problem).
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It shoulodn't need to be the permanent fix but it will obviously help us when faultfinding if we can trace it to this or eliminate it as a cause.
Yes you should be able to use an an adapter without any problem. A lot of people keep an old PS2 keyboard (myself included) for testing and BIOS flashing purposes.
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It shoulodn't need to be the permanent fix but it will obviously help us when faultfinding if we can trace it to this or eliminate it as a cause.
Yes you should be able to use an an adapter without any problem. A lot of people keep an old PS2 keyboard (myself included) for testing and BIOS flashing purposes.
I can go this route and undoubtedly it will fix the immediate problem with the KB/mouse, but I just discovered that all of the top four back ports lose connection on wake (even when using the case power button to wake the system instead of using the KB or mouse to do so). I plugged a different KB into one of the front USB ports on my case and the KB works there no problem even when it won't on the MOBO USB top four rear connectors. Very odd... I'm wondering if this is a dell KB/mouse issue with this board now, because the logitech mouse I have also works in the back panel. Either that or the top four ports are messed up on this motherboard.
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From what you say it does sound like a compatibility issue. I'm not sure but I think I remember a similar problem some time ago now that you mention Dell.
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I placed the KB/mouse on the bottom two of 8 USB back panel ports and the next two above have the logitech mouse dongle and the netgear dongle. The computer booted up so fast this time I couldn't see the post - scary fast compared to previous. In about 3 seconds I was at login. It took a little bit to login because the drivers had to re-enumerate, but I think I'm getting somewhere on this. I've heard of other people having problems on the top four ports of other GB boards with external drives and other dongles as well - not just this board.
Do you have any suggestions for that?
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NO I am afraid that I don't. The only thing that comes to mind is if they are all trying to initialise at once and are sending and receiving data maybe it is just overloading the bus. Only a pure guess but I can see no other explanation for it. :-\
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I guess I'll have to look into flashing the bios to the latest rev (if it isn't already), and double-check all of the drivers just to make absolutely sure. Who knows, maybe I missed something or the issue has been resolved with an update that became available since this conversation began.
Thanks for your help though.
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You are welcome I just wish I could have given you more concrete help though.
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O.K. I just had this happen again a few wake-ups ago. The logitech mouse was lost this time, not the dell mouse - weird. I was able to remove the dell mouse and replace it with the dongle for the logitech mouse and all seems to be well for a few wakes now. I was just able to install a USB stick into the port that was lost previously and it also works now. My gut says this is specific to the dell mouse.
In case you're wondering why I had two mice connected, the logitech is a smaller mouse for my 4yo daughter to use (fits her hand better). I was having this issue prior to ever installing the logitech mouse, so the dual mouse thing isn't what was causing this since it was occurring previously as was already stated.
I've never heard of an issue like this before, it's just really weird!
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It is weird but occasionly we do hear of these keyboard/mouse incompatibilities. I wouldn't like to say what actually causes them though as there must be very many more people with the same combination that work fine.
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Happened again, so I went for a bios update. I also made sure to turn off the floppy controller in the BIOS (entirely turned it off). I suppose that could have been causing the ruckus the whole time as I don't recall what the setting was prior to the bios flash, but so far it hasn't happened since. My next try is the IR port (if needed), which I should probably disable anyhow since I don't use it, but I've seen other people having similar issues where that didn't help.
I guess I'll wait and see if it happens again and go from there. I appreciate all of the back and forth though. If nothing else it got me thinking...
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Well fingers crossed that it has fixed the problem, however it is always best to disable everything that you don't need in the BIOS as if nothing else it speeds up the POST time.