Official GIGABYTE Forum
Other questions related to GIGABYTE => RMA and service => Topic started by: npottle on May 10, 2011, 10:26:06 pm
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Hi i am new to these forums so forgive me if ive posted wrongly.
I have a GV-N560OC-1GI which was bought as a late xmas/ early birthday present by my uncle who visited from australia
the card was purchased in the uk but as it is a gift i have no receipt it was purchased in early april 2011.
worked ok for a while but now seems to show coloured blocks or goes blank then locks up and computer restarts
please advise what i can do
Thks Nigel
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Hi
Have you made sure that the drivers are the latest versions ?
Is your motherboards's BIOS the newest version ?
I wouldn't think it would be a problem but you will probably have to contact runn3R the Forum Administrator for help with getting it RMAed.
http://forum.giga-byte.co.uk/index.php?action=profile;u=13
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Hi yes used latested Nvidia drivers motherboard up to date was working fine for 4 weeks lowered the clock speed as seen in other forums and that helped lasted a lot longer before i had trouble.
contacted my uncle who says he bought it in london near stanstead but thats as much as he can help
SN/ 1109001004006 so if i have it right it was manufactured in march of this year
Nigel
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Obvoiusly the card is within it's warranty period. It is more a matter of policy and whether Gigabyte will allow an RMA without the normal paperwork. As I suggested before try contacting runn3R
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It should be accepted without much of a problem. With the way Gigabyte's warranty is, I'm almost 100% sure they care about the S/N only.
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Hi how do i contact runn3r i am a newbie here and haven't got much idea how this works
Regards
Nigel
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If you click the blue link in Dark Mantis's earlier post you can send your message, it's a direct link to runn3R's PM.
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It should be accepted without much of a problem. With the way Gigabyte's warranty is, I'm almost 100% sure they care about the S/N only.
That is what I always thought until a couple of months ago when someone had their RMA refused because they didn't have the reciept. In the end runn3R did manage to get it pushed through but the RMA department weren't going to accept it at first.
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Hi i am so used to using BFG till they folded always loved their overclocked cards out of the box, of course they had problems with faulty cards too but i never had a problem with an RMA. thats why i chose Gigabyte wanted their SOC 100mhz model but couldnt find it anywhere so had to settle for the OC model seems i made a mistake hope its not a double whammy with no RMA
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Card is completely unusable this mornig, Lines on display from switching on then all different coloured blocks over screen before blue screen of death first time ive seen one on windows 7
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What was the stop code on the BSOD ?
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Ok here goes 0X00000116(0XFFFFFA800A188010,0XFFFFF88010036520,0X0000000000000000,0X0000000000000002)
NVLDDMKM.SYS ADDRESS FFFFF88010036520 BASE AT FFFFF8800FED2000, DATE STAMP 4D9E7FR4
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The 116 code relates to a video problem which you already know and usually has to do with over voltage. So if you can drop the voltage on your card it might help.
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Hi how do i do that it goes bsod before it gets into windows
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It may be a faulty card then. I would suggest an RMA.
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I am waiting for runn3R to reply to a pm i sent to him yesterday about RMA
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I expect it will take him a little longer than usual because of the launch yesterday of the new Z68 boards.
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Not heard from runn3R about the pm i sent wednesday,Have been in con tact with the RMA team explained about my uncle buying card as a present in the Stanstead area of london they asked for my serial no and EAN so they could trace the area that the card was likely sold in,so thought i was getting somewhere then recieved this back.
Dear Sir,
We urge all private users to read the attached PDF documents before proceeding with a RMA request and be fully aware of our terms and conditions. There are no exceptions to these terms and the below advisement. Thank you.
Proof of purchase such as a invoice must be sent prior to receiving a RMA returns number. This can be done when returning the filled in form. If no invoice or proof or purchase can be attached, your request will be rejected and you are requested to approach your original seller for RMA service. For replacements/refunds you are required to contact original seller in the first instance as GBT Tech do not sell direct to the public.
Please also note before proceeding: GBT Tech Ltd Do Not automatically replace any items requested for RMA unless they are non repairable by our engineer under warranty. Our RMA Policy is Standard and is for fix/repair only under normal circumstances. If we do replace any item, the process takes a further 7-10 days. (Two working weeks). We are not a shop, warehouse or distribution centre. If you live in the Republic of Ireland a fee of 30GBP is charged to cover our costs of sending the goods back by UPS insured courier. This is not a charge for repair. This charge is payable by cheque or postal order only made payable to: GBT Tech Co Ltd and must be sent with the item. There is no fee if you live in the UK .
Please fill in the attached indirect customer RMA excel form as indicated by the bold blue "???" and re-submit back to us for a returns number which will be sent upon return of this form with further on-screen instructions. The customer is responsible for sending in their goods. For single items, we recommend Recorded first class post.
All RMA numbers are issued within a 24hr period unless requested for after 5.00pm on Friday’s and at bank holidays and Christmas. If you have not received your RMA number within 72hrs, please re-apply. Please ensure all spam/junk mail filters are turned off. Please be aware the returns dept is not the repair dept and does not directly repair items sent in and can not offer technical advice or solutions. We will advise you of any problems by e mail/phone. In some cases RMA repairs are backed up by photo evidence of a item working. Please note if your Serial number starts as: SN0818 or before, this item is out of warranty and is unlikely to be repaired.
Current turnaround time on single items is between 2-5 working days depending on nature of the fault(s) and our engineer’s stock of components chips etc required for repair. Replacements are available but if these are required then please allow 7-10 days extra for these to be shipped into us. We will info rm you if this should happen. The returns dept is open for phone/e mail contact 08.30am to 17.30hrs Monday to Friday but does not give any technical advice/solutions.
Please fill in the attached to receive further on screen instructions. Please read attached end user pdf. By requesting and completing our RMA form for a returns number indicates you agree to our terms for RMA service.
Regards
Returns Dept
Seems Gigabyte are un willing to honor their warranty on a brand new barely used product
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To be honest this was the answer I expected you to get and that is why i suggested seeing if runn3R could help at all. The thing is your contract is with the shop and not the manufacturer in law and as such you must return the faulty goods to the store that you purchased them from. The fact that you have neither the receipt or any idea which shop that was doesn't help your case.
I think you need to see if your Uncle has a record of payment through credit card, checque, whatever he paid with that will let you track down the store yourself.
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I have already been in contact with him he says he paid cash but is going to look and see if he has any paperwork as he usually just piles them all in case if anything it will only be a till receipt. shame we lost BFG as a Nvidia supplier and ive only used Asus for mainboards never been let down with either of them two companies
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It is more of a shame that your uncle didn't keep some sort of reciept or other proof of purchase. It is something that is definitely advisable as without it you cannot even prove that you came by it legally even.
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Has there been reports of stolen gigabyte products i understand what you say but i can not see anywhere on the box that i need proof of purchase for warranty purposes ,looking through this forum it seems this must be a very new implimented requirement as so many posts refer to the serial No as warranty proof
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I think you are getting mixed up with the way the date of warranty period is assessed. The warranty runs for three years on motherboards and graphics cards etc as I remember and that is timed from the date of manufacture. The proof of purchase is not required as far as that goes. However as a proof of ownership that is a different matter and in the retail trade under British law some sort of proof of purchase is paramount for many recourses and warranties.
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So basicly what you are saying is forget it and buy another card instead
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No not at all. You just need to find out where you purchased it from.
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Im doing my best im at the moment looking for all pc shops in stanstead area but seems there are quite a few and so far the ones ive contacted are unwilling to check records without some proof from me
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Can your uncle not give you any sort of description of the name, the shop, the street, who served him etc that would help ?
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Lol all he can say is it was a small shop he,s Australian i took him to meadowhall on his visit and he called it a corner shop lol
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May have a breakthru depends how Gigabyte see it he has found the till receipt for this card is going to email a copy when he gets back to his office on monday
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I would think that will be sufficient. If not at least you can trace the shop from the reciept. ;D
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Hi npottle
Thanks for PM. I will check with our RMA dept. how we could help you in this situation.