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Other questions related to GIGABYTE => RMA and service => Topic started by: 1979Damian on June 08, 2011, 05:25:14 pm

Title: Positive Gigabyte UK RMA experience
Post by: 1979Damian on June 08, 2011, 05:25:14 pm

Hi all, we are all quick enough to go online & complain when Companies screw up & leave us hanging for weeks when we RMA stuff.  I just thought I'd let you guys know about my recent experience with Gigabyte UK regarding RMA'ing my GA-790XTA-UD4 motherboard due to many issues that effected system stability.  One of the minor issues was due to watercooling leak the top PCI slot was burnt out (not the reason I RMA'd, infact I didn't even mention this in my discussions with tech. support).

Basically once I had my RMA authorised, I sent the board back next day delivery, amazingly the board was repaired the day it arrived & was posted back that day.  2 days after I posted off the board it arrived back, STABLE, working as it should & they even replaced the PCI slot that I damaged myself.

I build/upgraded etc plenty of systems for friends, family & part-time as a business & in my experience any kind of RMA usually takes longer than a couple of days before the user receives their item back.

**Note for any Gigabyte reps. that come across this post, please forward this feedback back to the powers that be**

Even the mighty Corsair (perceived market leaders in customer care) took a total of 10 days to replace my faulty DDR3 RAM.

I really am VERY impressed,well done & keep up the good work.  (Not a fanboy, my HTPC has a ASUS MB in it & my graphics card is Sapphire)

Title: Re: Positive Gigabyte UK RMA experience
Post by: absic on June 08, 2011, 05:46:54 pm

Nice to see a positive post and a good experience of the RMA process.

Unlike you, I am a dedicated Gigabyte user and, touch wood, so far I have not needed to RMA any item but it's nice to know that should I ever need to it should be painless and easy to do.

Thanks for sharing this.

ps I have removed your duplicate post under the AMD section in an effort to keep the Forum tidy!

Title: Re: Positive Gigabyte UK RMA experience
Post by: Dark Mantis on June 08, 2011, 11:27:22 pm

Agreed that it's nice to hear some good news especially on the forum which by it's very nature always seems to be quite the opposite. If you want to talk to a Gigabyte employee then you could PM runn3R the Forum Administrator here :

http://forum.giga-byte.co.uk/index.php?action=profile;u=13

Title: Re: Positive Gigabyte UK RMA experience
Post by: runn3R on June 09, 2011, 08:46:13 am

Hi Damian

Thanks for the feedback.
I'm glad you are happy with our RMA  :)