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Other questions related to GIGABYTE => RMA and service => Topic started by: dCrypt on August 10, 2011, 03:44:11 pm

Title: RMA in Spain taking too long, two different versions of the history
Post by: dCrypt on August 10, 2011, 03:44:11 pm: Hi everyone,

I was very surprised with the post from hugo19941994 regarding his own experience with Spanish Gigabyte RMA (http://forum.giga-byte.co.uk/index.php/topic,5368.msg49347.html#msg49347), as my case is almost exactly the same.

In short, I live in Madrid and I managed to find a friend who sent my GA-H67MA-UD2H motherboard to the shop where it was bought in Barcelona, as I wanted it to be replaced by the B3 revision. This happened on May, 2nd. RMA was requested, and Gigabyte accepted the RMA very quickly (around mid May, I think). They issued a refund to the distributor, so the shop will get a new B3 mb that they will send to me. I am very happy with Spanish RMA for the quick answer.

Since then, the only answer I've got is that the only thing I can do is waiting (maybe forever?). And two different versions of the reason for this delay:

1) There is no stock of this mb model (this has been the main excuse for three months, until today)
2) Gigabyte refunds are very lengthy processess

I would appreciate any advice and/or help, because I feel defenseless: I was convinced about the stock problem and I've become resigned to wait, but now I feel that the real problem is that the refund was never processed!!

Kind regards.
Title: Re: RMA in Spain taking too long, two different versions of the history
Post by: Dark Mantis on August 10, 2011, 04:02:58 pm: Hi again,

There is something very wrong happening here as normally Gigabyte is very quick to act especially on the replacement of the older problematic "Cougar Point" chipset boards as everything was put in place straight away. I think you need to talk to Gigabyte Spain and find out what the problem is. Even if the motherboard is now out of stock that shouldn't be a reason for any hold up as they can offer you an updated replacement instead.

I will see if I can have a word and get things moving.
Title: Re: RMA in Spain taking too long, two different versions of the history
Post by: dCrypt on August 10, 2011, 04:19:03 pm: Thank you for your support, Dark Mantis. The problem with talking to Gigabyte Spain is that RMA service is only available to distributors and resellers, not end-users. The only information I get is what the show wants to tell me.

I'm afraid the internal Gigabyte processess differ from one country to another.

Kind regards.
Title: Re: RMA in Spain taking too long, two different versions of the history
Post by: Dark Mantis on August 10, 2011, 06:06:57 pm: I have asked our Admin runn3r to contact the Spanish centre and see what he can do to sort things out for you. He is very good and I am sure something will get done soon.
Title: Re: RMA in Spain taking too long, two different versions of the history
Post by: dCrypt on August 11, 2011, 08:47:25 am: Thanks again, Dark Mantis. I have asked the seller to provide me with the RMA#, as I don't know it yet.

Kind regards.
Title: Re: RMA in Spain taking too long, two different versions of the history
Post by: SPAIN INGRID on August 11, 2011, 08:58:57 am: Hola!

Poneros en contacto conmigo por favor, intentaremos solucionar vuestro problema desde el depto. comercial.

Gracias,

INGRID GBT SPAIN
Title: Re: RMA in Spain taking too long, two different versions of the history
Post by: Dark Mantis on August 11, 2011, 01:06:50 pm: Gracias Ingrid. ;)
Title: Re: RMA in Spain taking too long, two different versions of the history
Post by: dCrypt on August 29, 2011, 12:28:30 pm: Hi,

My problem has been finally solved some days ago, and I have already received my new motherboard. I wish to thank Ingrid, from Gigabyte Spain, for her personal attention and effort.

Kind regards.
Title: Re: RMA in Spain taking too long, two different versions of the history
Post by: Vapperhiir on August 29, 2011, 01:13:59 pm: Nice job Dark Mantis and Runn3r. You make thing happen even in Spain :D
Title: Re: RMA in Spain taking too long, two different versions of the history
Post by: Dark Mantis on August 29, 2011, 02:16:29 pm: Well we all do our best and it helps when you know who to talk to. Anyway happy to hear that it was all sorted out to dCrypt's satisfaction.