Official GIGABYTE Forum
Off-Topic => General discussions => Topic started by: Ben on November 18, 2011, 09:12:48 am
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My AOC 27' LCD monitor is starting to make a buzzing noise, is this common for LCD's?
The monitor is 6 months old.
Tried swapping from HDMI to DVI but it still buzzes even when the video cable is removed.
Any ideas on how to fix this besides earplugs & or turning up my sound system?
Ben.
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Hi Ben,
If the monitor is 6 months old it may be still covered under the warranty.....have you contacted AOC Technical Support about the issue?
Teknology9
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Thanks for your reply, no I haven't as yet as I wasn't sure this was a warranty issue.
Will send them an email, I would go back to the shop I got it from, but they always play hard ball, plus the receipt they gave me is hard to read (faded) as most of their receipts are. (cheap ink?).
Thanks again.
Ben.
PS will let you know how I got on.
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Hi Ben ;)
You are sure is not the speakers in the monitor? Maybe ...
Try plugging the speaker cable into your headphone jack or an iPod.
And check it.
If is the monitor, maybe is the fan in interior.
If have a fan in interior the monitor, of course.
So if you want change it, for a fanless product... why not.
You keep a monitor. And probably cost less than return to RMA.
EDIT01:
The problem , if you go to store:
This is the background noise in the shop. They will say, all going well, we hear nothing.
EDIT02: Other things : the condensators have a problem...
Is it just a suggestion.
Gloup_Gloup
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Hi Ben,
I had a similar situation with my monitor...if you have all of the documentation to hand, even the faded receipt, they may ask for the serial number etc. Explain the situation to AOC and hopefully they should allow you to RMA the monitor. I have a BenQ monitor and they didn't quibble and replaced it.
In the UK we have a government body called Consumer Direct....if there is an Australian equivalent you could contact them just so you know what your consumer rights are. if you have any problems they will be able to advise you on the steps to take. It's no fun having to go on that merry-go-round when you have spent your Aus $.
Hope this helps,
Teknology9
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Hi,
Have you tried changed the LCD settings from User to Graphics. Maybe this is fix the problem.
Will you change the angle of the screen. Tilt up or down ... there are more or les noise?
Gloup_Gloup
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No not from the speakers checked that.
If there is a fan could be coming from that.
I have just 2 minutes ago sent AOC an email regarding this, hope I get a reply, probably next week I am thinking.
Regards faded receipt a friend of mine took his faulty video card back & showed them his receipt (faded) they said it wasn't theirs.
Good thing his wife works at the courts, as they suddenly remembered.
Ben.
Thanks all.
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Hi Gloup, will give your last suggestion a go.
As for government body yes we do have one & they actually fined the company in April I think it was, for a sum of $200.000.
For misleading & warranty issues.
They must have deep pockets.
Ben.
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Hi,
Just said : Check all my post in this topic...
Because , I add a comments.
Gloup_Gloup
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Hi Ben,
Well.....the choice is yours as to what you do, but I would wait to hear from AOC and be mindful of your rights as a consumer.
Teknology9
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Got a reply from AOC to say that they have received my email will contact me ASAP.
Tried all suggestions to no avail.
Also noted that when I first switch on the monitor there is no noise I even waited a couple of minutes still no noise.
It only does this when I switch on my computer the noise starts & then when I switch it of again the noise is still there.
So for the moment it's a waiting game from AOC.
Ben.
PS tell Aussie Allan its a nice 38c here.& a cool 27c over night, (ha,ha)
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Hey Ben,
What if you pay my airfare and 5 star accomodation and I'll pop over and help you?!!!! :D
Teknology9
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Hay Ben.......I'm now running me PC at sub Zero temperatures......All I do is stick it outside.. :D...How's that for green :D
Just saw the original post.....Just RMA the bugger.....should be no reason for "Consumer affairs" just yet
It sounds like coil Whine........funny little ceramic ring with copper wire wrapped around it.......usually situated around the Power PCB board inside the monitor.
if RMA fails (not likely) and if you can get access to it......some of your nail-polish (or the wife's) will lock the wire down and stop it vibrating....this in turn set up a RF which is probably the buzzing you can hear!
Aussie Allan
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Hi Aussie Allan and Ben,
I have researched on this phenomena of noise. Here's what I found. It is generally, but it certainly helps for understanding the situation. Finally, I hope ....
The major noise sources are transformers and capacitors.
Transformers can produce audible noise, since they contain many physically movable elements, such as coils, isolation
tapes and bobbins.
The current in the coils produces electromagnetic fields which generate repulsive and/or attractive forces between the coils.
This can produce a mechanical vibration in the coils, ferrite cores or isolation tapes.
The Ceramic capacitors can also produce audible noise,
(http://image.made-in-china.com/2f1j00oCbQVDuRbdcq/Y1-Y2-Safety-Standard-Ceramic-Capacitor.jpg)
since they have piezoelectric characteristics.
If there is still too much audible noise in burst operation after gluing or varnishing the transformer properly, the capacitor in the snubber network should be examined.
By replacing the ceramic capacitor with a film capacitor,
(http://image.ec21.com/image/fayewu/OF0012934110_2/Sell_CL21_Metallized_film_capacitor.jpg)
the audible noise can be reduced.
In general, human ears are most sensitive to frequencies of 2kHz~4kHz and are less sensitive to frequencies which are higher or lower
The fundamental frequency of burst switching can be changed by modifying the feedback network, with a circuit modification.
Enough to argue in front of a salesman or even better, front of a company technician. ::)
Gloup_Gloup
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G'Day Gloup,
Thanks for the update been searching this myself also, as you say the caps etc make some noises, what i don't understand is when I initially switch on the monitor there is no noise whatsoever.
It only happens when I switch on the computer it starts up. (The noise seems to come from near the power switch on my monitor bottom middle about 1 third of the way up).
When I switch off the computer & unplug it the noise is still there, only when I switch of the monitor does it disappear.
You would think it would produce this noise when I first switch on the monitor so what changes?
Any how hope to hear from AOC soon maybe they can shed some light on it.
Ben.
PS this is off the subject ( & if deleted I will understand) my late father went to school in Saskatchewan I believe this is somewhere in Canada, he & his parents then came to Scotland to live, so there is a teensy bit of Canadian in me
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Hi Ben,
Just about Canada: Yes the Saskachewan is in the country. But me I come du Quebec.
About Topic:
I imagine you check interference around monitor...
Keep the monitor away from any electronic device or plug into an outlet.
Have you tried plug monitor in other Wall connection.... ?
With an extension cord, try plugging into a wall outlet that is not the same breaker or fuse.
Maybe you sse a difference... Why not...
Gloup_Gloup
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Hi Aussie Allan and Ben,
I have researched on this phenomena of noise. Here's what I found. It is generally, but it certainly helps for understanding the situation. Finally, I hope ....
The major noise sources are transformers and capacitors.
Transformers can produce audible noise, since they contain many physically movable elements, such as coils, isolation
tapes and bobbins.
The current in the coils produces electromagnetic fields which generate repulsive and/or attractive forces between the coils.
This can produce a mechanical vibration in the coils, ferrite cores or isolation tapes.
The Ceramic capacitors can also produce audible noise,
(http://image.made-in-china.com/2f1j00oCbQVDuRbdcq/Y1-Y2-Safety-Standard-Ceramic-Capacitor.jpg)
since they have piezoelectric characteristics.
If there is still too much audible noise in burst operation after gluing or varnishing the transformer properly, the capacitor in the snubber network should be examined.
By replacing the ceramic capacitor with a film capacitor,
(http://image.ec21.com/image/fayewu/OF0012934110_2/Sell_CL21_Metallized_film_capacitor.jpg)
the audible noise can be reduced.
In general, human ears are most sensitive to frequencies of 2kHz~4kHz and are less sensitive to frequencies which are higher or lower
The fundamental frequency of burst switching can be changed by modifying the feedback network, with a circuit modification.
Enough to argue in front of a salesman or even better, front of a company technician. ::)
Gloup_Gloup
Yeah!....almost....these guys are already potted (encapsulated)................these are the critters I was referencing to
this was a before and after.....you'll notice the winding is not the usual bare wire with the resinous coating but plastic ....stops vibration a little better then resinoids.
Aussie Allan
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Hi Aussie Allan,
It gives me the feeling that I'd better buy a digital snake video for inspection ...
I could use to inspect my walls, my plumbing and see inside the computer hardware ... prior to purchase. ;D
(http://www.sinosells.com/images/201106/goods_img/6547_P_1309399227688.jpg)
http://www.sinosells.com/goods-6547-Digital+Inspection+Videoscope+MV201.html
Gloup_Gloup
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What!.....you mean you don't have one ?
Aussie Allan
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Hi again,
Not yet, perhaps as a Christmas present. ::) ;D ;D ;D
Gloup_Gloup
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Don't really want to open up the monitor as of yet 9may void warranty).
Hi Gloup, will try moving things around but can't see what difference it will make as it only has just started doing this, I am thinking it could be cap problems, so I will wait & see what AOC has to say before I rip open the back to look inside.
Thanks again everybody.
Ben.
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Just RMA Ben.......it's in the top 3 causes/problems just about all monitors suffer from when one slips through quality control
If you told them the Monitor was humming Xmas carols it might raise an eye brow......but a buzz or a intermittent hum....you'll be fine! ;)
Aussie Allan
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Got a reply back from AOC's sales manager he/she suggested I RMA it to my local branch, problem is I am in S/A they are in NSW.
I sent an email to the NSW branch asking if I could swap it over for a new one at my local store where I purchased it from, as I need the monitor for my work.
So am waiting for a reply.
Ben
PS;
So I take it that "Tip Toe Through The Tulips" by Tiny Tim is alright?
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So I take it that "Tip Toe Through The Tulips" by Tiny Tim is alright?
If the monitor is old enough to remember that one I reckon you should replace it anyway!! :o
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Hi Ben,
looks like your moving in the right direction, why take of the back when you have a warranty and you may make the situation worse. Gloup_Gloup's research is interesting though......but RMA is the way to go I would have thought......it should be less hassle.
NSW doesn't look that far........not on the map anyway!!! :)
Cheers,
Teknology9
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Hi Tek9,
As you say I don't want to void the warranty, anyway just received an email from the NSW branch giving me a phone number to call. So I will do this after work today, & let you all know of the outcome.
Thanks Gloup for all your suggestions & great feedback. (& everyone else's don't want you guys to feel left out ha,ha)
Ben.
PS. My main problem is I don't have the box it came in, but I do have the receipt, so I hope they don't need the original packaging.
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Hi Ben,
Well either find some packaging around your house or buy a box and label it with your details and the RMA number, or how AOC want it done, and seal it with some parcel tape. If your taking it in get reciept or some kind of acknowledgement that they have recieved the parcel and then get your replacement making sure it is the same model and test it to make sure it isn't a dud....or crook....as they say in Aus.( Aussie Allan speak!!!)
The question is chap....what lessons can be learnt from this......are there any other good PC stores near to you? But I hope the outcome is a good one and your up and running again.
ATB,
Teknology9
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Contacted AOC they asked me to package up the monitor & have it ready Thursday as they are sending a courier to pick it up.
So lets hope all goes well, they reckon 4 days to get it back.
Ben.
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You don't know what you have till you loose it
A good, strong after sales service .... one of the thing's I truly miss on home soil .... I still remember what was drummed into me, over and over again when first entering business....
RULE NUMBER 1...........The customer is always right!
RULE NUMBER 2...........When the customer is wrong........................see rule number 1
Aussie Allan
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Hi,
When I recieved my replacement the exchange was made at the door, I checked the model......tested it......still not right......went through the process again and they replaced it....at the door again....so they were quite efficient. Just make sure all the relevent details are on the box and a letter with your information inside incase they say " we lost your address and documents sir". Hopefully it should'nt happen........have you read there warranty information.....is there a manufacturer that offers a better warranty....4 days...they should give a replacement there and then.
A bit of research into other manufacturers and there warranty either by phone to the technical department or on the interweb to find out how good the warranty is.....that's my take on it Ben.
ATB,
Teknology9
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Well they turned up today (TNT) for my monitor, I have never packaged anything so quick in my life.
So lets hope all goes well.
In case you are interested or not, i am using my "Vivo" 13.3' yep you read right (or 34cm for you puritans) TV with HDMI input, actually the cable is worth more than the LCD TV.
My eyes are killing me, I practically need a magnifying glass to read what I am writing.
My only other alternative is to use the LCD in the main room its 50' a bit overkill.
Any way just wish to say thanks again to everyone, I did not know I could RMA this, I would probably have put up with the noise for a little while longer & then bought a new one.
So thanks again, I will let you know how things go.
Ben.
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Hi Ben,
Things are begining to move.....that's good news......so keep us all informed.....and read the warranty before you buy another component.
Teknology9
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Further to my last input, I received an email from "AOC" saying that they could not hear the noise or find any fault with the monitor & asked to write back with more details, which I did (they also mentioned it had a crack on the outside bezel & if I had noticed it, I hadn't.
I have also told them if they cannot hear or fix the problem to just send it back to me & I will try & sell it & purchase either another "AOC" brand or different brand as I am unfamiliar with the "AOC" brand.
This was on Friday hopefully I will get a reply on Monday as to what route they will take.
Will keep you all updated in this saga.
Ben.
Merry Christmas & A Prosperous New Year to all Gigabyte forum members.
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Whilst you cannot always believe everything that comes out of the technicians workshop or indeed the Customer Services section, the technicians often work in a fairly noisy environment not like your home where the noise you are complaining of is easy to hear. It may very well not be in the workshop and wouldn't be the first time that I have heard that reasoning only to have them agree later on when they have taken it to a "quiet room" for testing. Maybe you could suggest this to them.
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Hi all, ;)
I am a hard of hearing. So I wear hearing aids. I am familiar with the sound test.
I have a suggestion...
Use a soundproof cabin. Like a picture below.
(http://insonorisation.ventsys.net/plugins/fckeditor/userfiles/image/references/insonorisation/r235/cabine-acoustique-test-1.jpg)
Source in french : http://insonorisation.ventsys.net/cabine-acoustique-test-18db-a235.html
Gloup_Gloup
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Thanks DM, I did mention on my update to them that they may not hear the noise, as my room is very quiet, so hopefully they will take it somewhere quieter.
So fingers crossed they will resolve the matter.
Hey Gloup_Gloup I think that is a bit overkill, plus my room is small, 3 Mtrs x 2.5 Mtrs.
Well they say things happen in threes, my 1 month old lawnmower now starts but wont stop I have to manually remove the spark plug cover to get it to stop so I have returned that today, so now waiting for the 3rd thing to happen.
At least both have warranties, but I am putting my money on the lawnmower.
Ben.
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...
Hey Gloup_Gloup I think that is a bit overkill, plus my room is small, 3 Mtrs x 2.5 Mtrs.
...
Ben.
Hi Ben, ;)
I was thinking it would be the store to have this kind of cab.
In any case it is terribly expensive.
Certainly not for you to pay it.
Gloup_Gloup
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Just wondering how long should I wait for a reply regards my monitor, as I have sent AOC three Emails the last one today regards my monitor, I even replied to them as to what the problems was, (as per one of my posts) & still nadda.
So any help in this area would be great.
Thanks.
Ben.
PS my lawnmower is now fixed yippee.
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Hi Ben,
Well I would get a copy of the warranty first and read through it carefully to see what AOC's obligations are and see if they have / haven't met any of them. Do they state how long it will take for them to respond? Keep the copies of the emails you have sent to them and the date.
Also, find out who is in charge of Technical Support as it might be an idea to write to them, by recorded post, and explain the situation and what you have been experiencing. From what you say the monitor is making a noise and is under warranty so they should honour the warranty. You should be more insistant .
There warranty agreement should be on there website if you have not got a copy.
Remember you are the consumer.....and as I have suggested before you can get some advice from a consumer watchdog in Austrailia.....so why dont you just find out? But if your happy playing email tennis.......and waiting for the ball to returned then carry on.
Teknology9
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Thanks for the response "T9" , no, I don't really like playing email tennis either.
But I believe in giving the 'benefit of the doubt' will wait till tomorrow for a reply if I don't get any, i will contact "AOC" direct.
I have copies of all the emails I have sent & received.
Will keep you posted, as for the watchdog I will use that as a last resort.
Thanks.
Ben.
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The choice is yours Ben......and I don't know how long you have been waiting......but you did ask even though you have stated:
But I believe in giving the 'benefit of the doubt' will wait till tomorrow for a reply if I don't get any
To contact the watchdog is only to obtain information so that you are informed as to what rights you have and not to take any action.
There are some RMA depts who give you an indication of how long it will be before they respond......normally each and every time you contact them.
On the upside.....your lawnmover is working!!! :D
Seriously Ben, I sincerely hope you get this matter resolved......monitors cost a lot of money and when you are trying to solve the problem communication is important. But I would, not wanting to sound patronising, keep calm and remain level headed. If you are well informed then you can make better decisions.
ATB from Blighty
Teknology9
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If you got an RMA number/receipt .... you should be able to dig up a phone number through uncle Goggle
if you get the run around .... inform them you have a working lawn-mower .
Aussie Allan
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Listen to your Uncle Allan Ben.
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Well I just got a reply today this is what I got;
Your monitor is not making any noise. It has no faulty components and when it was taken out of its box a technician noticed straight away that you have a cracked bezel.
We will be returning it to you in the next few days.
Regards,
AOC Support Team.
(Hi Ben
Our technician has checked your monitor and found no buzzing noise…are you able to provide us with more details of where the noise is coming from?
This will help us to resolve the issue if any.
Also, the bezel or cover of the screen has been cracked when received. Are you aware of the crack?
Pls advise & hope to hear from you soon.
AOC Support Team. Date; Friday2 December 2011 10;47 AM ).
Above is the first email they sent me took them that long to reply, even though I sent other email's as to what was happening.
To my knowledge there was no cracked bezel.
When I receive it I will check it out for sound & also the crack on it.
Re, an advert on tv, "not Happy Jan" I certainly am not, I will also contact their HQ's & inform them of this.
Next time I will buy a known brand.
Ben,
Grrrrrr.
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Hey guess what? wrong, They have lost my monitor it seems they sent it to an address in Queensland, they are trying to track it down.
Oh & they said about the cracked bezel that when they opened it the techie took a photo of it.
I said it wasn't cracked when I sent it, they asked did I take a photo to prove it?
Who takes photos?
So will have to wait & see what happens next.
I'm dealing with clowns.
Ben.
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I must admit they don't come across as a good example of an efficient service centre. Sometimes mistakes do happen though but when it is your component that is taking a trip all around Australia it would hack you off! Let's just hope they find it and get it sorted out quickly. :-\
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Don't sweat it Ben .... I like to look at the bright side when things go tits up!
Once it left your door and it comes back to your door.....it's there liability .... if they decide to send it on holidays to QLD .... there problem,not yours.
Unlikely, but if they give you problems, mention "Consumer Affairs" .... after changing his undies, you'll have a new monitor pronto .
Aussie Allan
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Hi Ben,
What is it going to cost you to pick up the phone and get some advice from "Consumer Affairs"? If they are a government body the taxes you pay fund that organisation.
Teknology9
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Hey guys, got another phone call from them said it's on it's way here,I said if the bezel is broken I want it fixed, they said can't do that as it's part of the screen. Then I played my trump card, I mentioned that I phoned consumers affair's & they said that I did not have to take any photo's of the monitor, & they had to fix or give me a new one, well talk about a back flip, all of a sudden it was 'oh I didn't mean it like that' he then said that when I get the monitor to phone him up & he will arrange to have it sent back to them & they will give me a replacement model not the same but similar in all aspects.
So this is getting better, so they are going to send me back my old monitor, then have it returned to them & then give me a replacement.
This is going to cost them, they should have just let me exchange it from the store I purchased it from would have been cheaper & would have been a win, win situation all round.
Will keep you posted on this saga, (talk about "Day's Of Our Lives")
Ben.
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Hi Ben,
Ok....good.....doesn't cost much just to find out what your rights are.....keep a note of everything just in case and if need be get back in touch with "Consumer Affairs".
ATB
Teknology9
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The war is on.
They have suddenly done a back flip, & are now refusing to replace my monitor, they say that as I didn't use the original box it came in they are not liable for any damages plus I should have written "FRAGILE" on the box, lost me on that one , if they are not liable what dif would it make if I had written fragile or not? What gets me is when I said I didn't have a box they said it was okay to use another box so long as it was packed securely.
Plus they are sending it back to me in my box, hate to see what the damage is like now.
Contacted them by phone as to why the sudden back flip the guy hung up on me, how rude.
Phoned Consumers they said to get in contact with consumers in their area (NSW) & also to let them know what is happening.
I have also emailed AOC's headquarters letting them know what is happening & that one of their staff members was very rude.
So I am now waiting for a reply.
I also mentioned on the phone to the rude guy why did I have to email them to find out what was happening 8 days later only to be told it was damaged, why did you not contact me about this beforehand?
That's when he hung up on me.
Ben.
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Hi Ben,
Phoned Consumers they said to get in contact with consumers in their area (NSW) & also to let them know what is happening
Just follow the advice of "Consumers".
ATB
Teknology9
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Sorry but who keeps boxes after 6 months? I would argue that one. I usually dont keep boxes for more than a week
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Well it would seem that things are moving.
My other half got a phone call from one of the CEO's of AOC this morning apologizing for what has happened, & she say's that the rude man, whom we named will be dealt with, & should this ever happen again he will be sacked.
She says I will be sent a brand new monitor, (she just got of her flight from Singapore when she got my email) & was very apologetic to us for what happened.
It pays to go direct to the organ grinder & not the monkeys.
I will probably receive it after Christmas, this should have happened from the beginning & she herself admits it was probably a courier problem.
This is customer service to the fullest.
So it seems all is well in the western front again.
So hopefully I will have good news, next time I log on.
Ben.
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That sounds more like it now! Often the real problem is getting passed the little people to talk to someone who can make decisions and isn't scared to. Most companies have the same problem. ;)
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Hi Ben,
Believe it when you see it.....have you got this in writing......and keep "Consumers" informed about what is going on. Don't sit back until you have a new monitor......didn't they say they would send one to you before?
teknology9
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Well it would seem that things are moving.
My other half got a phone call from one of the CEO's of AOC this morning apologizing for what has happened, & she say's that the rude man, whom we named will be dealt with, & should this ever happen again he will be sacked.
She says I will be sent a brand new monitor, (she just got of her flight from Singapore when she got my email) & was very apologetic to us for what happened.
It pays to go direct to the organ grinder & not the monkeys.
I will probably receive it after Christmas, this should have happened from the beginning & she herself admits it was probably a courier problem.
This is customer service to the fullest.
So it seems all is well in the western front again.
So hopefully I will have good news, next time I log on.
Ben.
Hi Ben and Merry Christmas to you buddy!
I've been monitoring from afar ..... Don,t hassle "Consumer Affairs"..... all they will tell you at this stage is keep a record of the dialog thus far....from my experience dealing with similar problems when in OZ....the CEO will be good for her word now she has made contact with you .... play the nice bloke till they get back to you......in the unlikely event ....if you have to elevate it .... your position will look more genuine if you play it this way.....enjoy the new monitor!
Aussie Allan
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I hope you did get through to the CEO .....normally trying to get through to senior management in a large organisation is very difficult....but if they have put it in writing to that effect then it should be OK. "Consumers" will advise you......surely not a bad thing.....but I would keep them informed as that is why they are there. But at the end of the day its your call.
Can't see contacting the website below as being "hassle" if they can help you.
http://www.accc.gov.au/content/index.phtml/itemId/815327
ATB
Teknology9
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Okay good news got a monitor, bad news (kind of) it's an older one circa 2010 while mine was 2011.
Box it came in was slightly damaged but contents okay, plus the video cable & remote were missing.
The box was a pre used one as the original came from, wait for it, 'Gigabyte' & was sent back to AOC with a sticky saying DOA on it.
I phoned AOC about the monitor told them that though it was an older model, that at least it wasn't making any noise & I was happy with it.
They said regarding the missing items they would send me back the ones from my old monitor once it arrived.
Also emailed the HQ & told them the same thing, plus I thanked them for their help, also mentioned that the service dept, had no idea that I was to get a new one, but at least I was happy & thankful this was settled.
Let's hope this year is a better one, without any issues of any kind.
Ben.
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Hi Ben,
Well you have finally got the matter resolved.....if you are happy with it then thats the main thing.
Teknology9
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Hi T9.
Happy yes, just annoyed that it took so long to get resolved.
Have to go now my wife is screaming in my ear, something about finishing painting the bedroom.
Ben.
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Well glad to hear that it all turned out successfully for you and that you now have a properly working monitor. This is the first time I have known anyone to have dealings with AOC's service centre and it doesn't send out good feelings regarding them but at least the management sorted things out for you.
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Thanks DM I have never heard of AOC before I was actually going for a 24' monitor but one of the known brands (to me that is).
Its just that I never had so much trouble in my life like this regarding warranties, in one instance I purchased a50' LG for our kitchen area it lost sound/picture within a week, took it back to the store it was replaced right there & then.
But alls well that ends well, as they say.
Ben.
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Hi Ben,
Well I think you deserve a karma for seeing it through....good on you.
ATB
Teknology9
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Thanks T9, you don't know what this means to me.
Have a cold one on me.
Ben.
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You're welcome chap.....you deserve it. I won't be buying AOC I can tell you that.
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My first LCD monitor was an AOC at 18" and to be fair it was fine and is still going strong now at roughly eight years old. My son is now using it as a part of his extended desktop and it has been sprayed black a few years ago to match everything else. ;)
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After what Ben went through...that would put me off.
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I agree. This is what a lot of companies fail to see, that one bad response on their part can have a massive effect on their future sales figures. I am sure that AOC will discover this if they are not already aware of it. ::)
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That's the difference between repeat sales and profit for any business...small or large.....if it had been hassle free for Ben then I would be more than happy to purchase their products....but on reading that....no ta.
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I agree, this sort of thing should not happen, problem is a lot of companies employ staff that have only one thing in mind & its definitely not work.
Very few company employees care about the customer, the sale yes but other than that no.
Same as tradesmen I have discovered a lot don't take pride in their work any more.
The world is changing, but it is good to see that there are some good people & companies out there who will bend over backwards to help you, same as you guys.
I have just heard that the guy I was talking to is now on a holiday, by a staff member I spoke to on the phone. When I mentioned my name he was very apologetic & helpful I think he almost had a heart attack you could feel the tension.
I know it can be stressful being on the other end of the phone but that is part of your job.
Mind you when they sent me back my old monitor I think they just threw it in the box out of sheer disgust, even the deliverer said it looks like its been around the world a few times.
I took photos of it when it arrived as I wasn't to sure if they were going to send me a new one or not as the ACCC advised me on this.
But a couple of days later the courier came to pick it up, so I had him help me repackage it. then the day following my replacement monitor arrived.
This must have cost them $$$$.
Ben.
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It would have been a lot cheaper for the company to have just done the right thing in the first place! ;)
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Well all's well that end's well so they say, ha,ha.
Any way when I received the replacement monitor they forgot to include the power & video cables plus the remote, no biggie as I have plenty cables hanging around but still, so I phoned them regarding this & their comment was that I should have kept the original parts from my old unit, to which I replied I would have but I was promised a new not a second hand unit, they didn't get that memo evidently, so they suggested I wait until they received my old unit & they would send back my parts.
1 week later I get a phone call from someone saying they have my parcel, evidently the courier got my address mixed up, at least the house was only 5 mins away. so I picked it up took it home to find that the cables where there but no remote.
Phoned AOC again, told them about the wrong address syndrome, he said he would have a courier pick it up & deliver it back to me in the next 5 days, I mentioned that I would do this myself as it's only 5 mins away, I also mentioned the missing remote he said that he personally packed the bag, but would double check & if found would send it to me ASAP.
1 week later no remote emailed AOC support HQ, received a reply the next day, again apologizing for the mishap & that they would speak to their staff plus check up on the courier service & would send me a 2nd replacement remote ( I don't have the first one!) in the next 5 days so I am thinking next Friday at the latest. (fingers crossed).
Ben.
PS, still no noise from this monitor so at least they got something right.
PPS. I also mentioned in the email that from day one I have been keeping a running tally of events on a forum. (plus all emails to & fro).
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Hi Ben, ;)
The saga of your situation is end... (But wait a remote)
In the past time, I have buy a 19'' CRT model 9Glrs... (2001)
Just not like a OSD button.
So for me, never OAC ... Asus now
Gloup_Gloup
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Just to let you all know that this post is officially closed.
I received my remote control today whooohooo.
Not bad 3 months for all of this to get sorted out, wonder if that is a record?
Ben.
PS.
Thanks everyone.