Official GIGABYTE Forum
Other questions related to GIGABYTE => RMA and service => Topic started by: MiiCK on December 10, 2011, 09:22:51 pm
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I purchased a whole new rig from Scan.co.uk (all parts) around 2-3 months ago.
The motherboard has 2/3 snapped pins on the CPU Socket, returned with an RMA + refused to replace/repair and I was forced to buy another motherboard, and I have this lying around the house and it cost me a fair bit of money so I would like this fixing.
What is the process of returning this to Gigabyte? Will they replace for free? Will they repair for free? I just want to know all options available to me, I personally didn't damage the socket but obviously can't prove this to Scan or Gigabyte.
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Hello MiiCK and welcome.
The real problem you have under UK Consumer Law is that the contract is between you and Scan as that is where you purchased it. Firstly you say that you have had it for several months so if there were any broken pins when you received it they would have ben very evident from the word go. Did you build all this yourself or did Scan supply it as a ready built system ?
If you built it yourself why did you not get straight onto Scan with the fault when you first installed it all ?
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I received the parts in august, it was on the 18/08/2011 i got them, rang scan the very next morning and got an RMA sent off, they sent back after a week saying bent pins not their fault.. I desperately needed my system built so had to buy the motherboard while the other one was pending RMA, and told them to refund me when they find the motherboard was at fault, i received the second mobo the next day and they responded to the RMA a week later and said they would not refund me as the pins were damaged. I battled the case with them through emails and numerous phone calls but they refused, so it's sat in a draw in my house until now when I read a thread on the interweb saying that gigabyte can replace/repair etc, so that's why i've chased it up here.
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Sometimes they do but it isn't for certain. You could try contacting GGTS and see what response you get.
Just enter your email address and click on the language of choice.
GGTS http://ggts.gigabyte.com/
Please expect several days for a reply.
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Alright thankyou, will do.
I am 1000% certain I am not at fault, but I have a fully working motherboard here apart from those pins, so surely it's an easy fix, just needs a cpu socket? and instead of losing £100+ i'd rather get it fixed and recoup some money.
If they won't give me a replacement for free would they charge me a (small) fee for repairing and returning?
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I really can't say what they might do as we are nothing to do with Gigabyte officially. None of us work for the company and so can't say what they might or might not do. :-\
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Hi MiiCK
As you are from UK therefore there maybe possibility of repair of this socket for you arranged directly with GIGABYTE UK RMA team. But our engineers have to see it first.
Please take good resolution photo (with zoom preferably) of this whole socket and send it by email to returns@gbt-tech.co.uk with description of this problem and the link to this thread.
Thanks
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I've really tried to get a good picture of it but my camera is just terrible, can't even see the problem on it..
If you check this picture (google image of my board) http://www.techreaction.net/wp-content/uploads/2011/02/P67A-UD4-9.jpg
You can see there is three screws around the socket, with the cover on top of it, if you take the cover off you can see all those brass pins (can see them through the cover in the pic), it's basically three of those pins are messed up.
Surely those three screws can be taken out and a new socket placed there? I don't know how they would fix it to be honest but i'm sure it can be done...
It basically looks like theres little holes at the end of the pins, were they go into the socket, and if you pulled a pin out there would just be a little hole where it used to be.. that's what it looks like.
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Hi MiiCK
Basically describing the problem is n't going to help as the RMA team, want to see the fault for themselves and decide on whether to repair or not as the case might be. They understand what is wrong. :-\
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(...) the RMA team, want to see the fault for themselves and decide on whether to repair or not as the case might be. (...)
This is exactly why I sent to MiiCK PM yesterday. He will arrange good camera to take the photo and provide to us
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They replied and said:
Hi,
To arrange the checking and repair service please send e-mail to:
returns@gbt-tech.co.uk providing the following information
1. Tel number:
2. Postal Address:
3. E-mail:
4. Model Number:
5. Serial Number:
6. Supplier Name:
So i'll do that now.
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Sounds like you might have struck lucky there MiiCK ! ;D
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Well, I've no idea what they'll do to it yet.. hopefully it'll be sent away and returned before christmas for my new build.. Where is the office that returns get sent to? In the uk down south somewhere? (I'm in Newcastle)
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It's in Milton Keynes ;)
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They emailed me with 3 attachments, in one of the attachments it states that they won't replace if there's broken/missing socket pins, so.. how do I know if they're going to accept it or not? It was an automated email I got soo...
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As you say it's an autopmated response so I wouldn't worry too much. They have asked you to send it in/fill in the forms knowing what the fault is so that means that they already accept that it has broken pins. ;)
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They've asked me to take a picture of mobo and receipt before sending it in, then they'll tell me if they will repair it... i'll do it later and see what happens :)
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If it is a genuine DOA then you shouldn't have any problem. They are very fair.
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They've asked me to take a picture of mobo (...)
Good quality photo (with zoom if possible) of the socket (not the whole motherboard) is definitely required
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Something similar to this but using a higher resolution ideally.
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A macro lens or using the macro function on a compact camera may do the job.
Teknology9
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That picture above was taken using the macro function of a standard 8 Megapixel compact camera not the DSLR that I use for my review photos. I then dropped the image size down to allow it to be uploaded to the forum otherwise it was 4000 x 3000 pixels and 3 odd GB in size. Plenty enough for a nice clear shot.
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Well that's my motherboard sent off today, cost me £15 in total for packaging and delivery etc. Will be there 1pm tomorrow.
These are the pics of the socket:
(http://i580.photobucket.com/albums/ss246/MiiCK90/IMG_20111219_185612.jpg)
(http://i580.photobucket.com/albums/ss246/MiiCK90/IMG_20111219_185559.jpg)
My RMA number is UKA-11C0119 for future reference.
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Hi,
It might be an idea to forward those pics to the RMA department as an attachment along with your details and given RMA# so that they have all the information they need .......if you haven't done it already of course.
Teknology9
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Nasty damage! It looks like it had a fight with a 14lb sledge hammer and lost. There were at least three different areas that have damaged pins on there. I couldn't be more precise as the quality of the photos wasn't that good.
Anyway as teknology says send the pictures to the RMA section.
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Pictures have been forwarded to RMA dept.. and yeah 3 pins that I can see are damaged...
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So, I sent my board on the 20/12/2011, was received on 21/12/2011, and I just received the board back today (23/12/2011), it doesn't look like the package has been opened at all, and I can't get in touch with Gigabyte in Milton Keynes, so what's going on? I've paid £10 to deliver it there and it's just been returned... ???
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??? has the socket damaged pins still?
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Well I don't really want to open the box cause it's securely packaged right now, and if I take away all the tape etc i'll have to buy some more to repackage it.. but i don't think it's been opened at all, it's in like a shoebox type box, then filled with loads of bubble wrap, then the original mobo box, with loads of tape around the box, very well packaged and nothing looks peeled off or cut with a knife to open.. :-\
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put just a little trust in them ;) and open the box. otherwise you won't know if it's repaired or not until next week or 2 most probably...
from what i read here and on the other uk forums they can be really fast sometimes with their RMA service
p.s. maybe there are some papers attached or in the package with note if it has been repaired or not?
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Well I just got an email back saying "open the box", so I did, opened it and it's repaired!
They received it on 21/12/2011 @ 2pm, and I received it back at 23/12/2011 1pm, so that's some uber fast turnaround time!
I thought it took weeks, and no word of a lie, they've packaged it in the same box I sent it in, and it looks exactly the same, no changes to the box!
But socket is all repaired, so happy!
Thanks to everyone who's helped me with this, and to Gigabyte themselves! Christmas come early!!!! :o ;D ;D
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(...)
Thanks to everyone who's helped me with this, and to Gigabyte themselves! Christmas come early!!!! :o ;D ;D
Welcome :). Have a Merry Xmas and Good New Year!
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That's a good outcome and even better for the time of year. Happy Christmas.
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MiiCK....."Its Kinda Magic"
Teknology9 :)
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haha yes! It's some great kind of magic :P freddie mercury! :D now I'm wondering what to do, as I now have two motherboards lol. maybe sell it or something.. any interest here? or ideas what to do?
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now I'm wondering what to do, as I now have two motherboards lol
Build two systems of course.....where's your sense of adventure?!!! :D
Teknology9