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Other questions related to GIGABYTE => RMA and service => Topic started by: k810 on December 15, 2011, 05:43:47 pm

Title: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 15, 2011, 05:43:47 pm
Product MB-155-GI on RMA212475 


Last week I sent my EX58-UD5 motherboard back to Overclockers UK as I found out after purchasing a further 6GB of RAM that one of my slots was not working due to a damaged pin. I received an email from them the next day (the day they would have received the package) stating that they were going to send it back to the manufacturers for repair or replacement.

Speaking to an Overclockers representative for a second time (I spoke to them before I sent it out) to confirm how long it would take to get the replacement board, I was told it should be no later than the middle of next (this) week. Because of this statement, I sent out the motherboard as at the time I did not have any major work commitments using the computer. However upon receiving an email from a client today, I have found out that a large job I was expecting to do after New Years has been pushed forward to next week.

I have tried to find online a telephone number for GIGABYTE UK to find out when I may receive my motherboard, but I have been unable to find one. I would be most grateful to any moderator on this site for any help on this matter, as I am now worried that as we are nearing Christmas, it may take even longer to come. Not to mention that annoyingly I am now on quite a tight schedule and my client makes Ebenezer Scrooge look like Santa Claus... 


Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: runn3R on December 15, 2011, 06:00:27 pm
Hi

I have forwarded your question to our RMA dept. Please await their reply by email.
It would be good to know full SN of your MB as the RMA no. you provided is not ours but Overclockers UK number
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 15, 2011, 06:18:12 pm
Thank you for your speedy response.

Stupidly I completely forgot to write down the serial number in my haste to send the motherboard off.

Not that it would be much help, but the faulty slot in question is the one furthest to the CPU (white coloured). From what I was told by a friend who works with computers is that the board would probably have to be replaced as we both noticed under close inspection that the pin appeared to be burnt which he believed to have happened either on manufacture or testing before I received the computer.
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: runn3R on December 16, 2011, 02:53:20 pm
Hi

In such situation, without the SN, it impossible to trace it in our RMA system / center. If you want us to find your MB and tell you estimated return time then please contact OC UK as they must have noted this number during their internal RMA process and requesting RMA from us.
The proper, full SN number which is used for our RMA purposes consists from EAN code followed by SN, for example:
4719331852092SN102703129238

We always try to fix first. I can predict that in this case it will be repair if only 1 pin from memory slot is damaged/burnt out.
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 16, 2011, 02:54:01 pm
This morning I received an email from your RMA Team stating that there was not much they could do unless I had the RMA number which your company had sent to Overclockers UK and was advised to contact Overclockers to find out what it was and then to contact you back.

Unfortunately after having just come off the phone just now from them and speaking to probably the rudest and the most uncaring person who I have ever had the misfortune of speaking to (and this is coming from someone who works in the film industry...); I had the impertinence of being told that he could not give me the number and that the motherboard 'probably' might not have even been sent to you yet (even though I stated several times that I had received a confirmation letter last week saying that it had).

After trying to politely tell him of my situation, I was told bluntly that it was then my fault for sending it in the first place and I should therefore purchase or borrow a lower spec motherboard in order to do my work.

I can now only hope that as your email states, that if the item can be fixed there may be the chance of receiving the item next week or if it has to be replaced I’ll have to wait till anything up to the 12th January.




 
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 19, 2011, 05:23:54 pm
Well well well, wonders never cease. I've just got off the phone from Overclockers UK, and the person who I spoke to could not have been more helpful and actually went out of his way to find my SN/RMA in no more than five minutes, where as the person previously had said it was impossible.

The number is: 4719331843205SN09400020570  

If any moderator here could help me to find out when my/a motherboard should be returned back to me, I would be most grateful to them.
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: runn3R on December 19, 2011, 06:17:59 pm
Hi

Moderators are not able to check it. It is internal case of Gigabyte UK RMA dept. therefore please provide this SN as the reply to the email you received from our RMA dept. (returns@gbt-tech.co.uk) last Friday morning. Thanks
P.S. Have you received information from OC UK that they sent the item to us already? If yes then it would be great to know our RMA number too.
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: teknology9 on December 19, 2011, 06:24:18 pm

It would be good if you could buy direct from Gigabyte UK as an alternative option to retail stores.....especially with the new revisions pending.


teknology9
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: runn3R on December 19, 2011, 06:28:27 pm
Hi teknology9

GIGABYTE UK does not sell to endusers directly, sorry...
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: teknology9 on December 19, 2011, 06:35:58 pm
Hi runn3R,

Yes....more's the pity....going by the aftersales service you provide if Gigabyte UK did sell to end users I'm sure the service would be 1st class also.


Teknology9
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 20, 2011, 03:31:55 pm
Thanks for your replies. I can't believe they gave me the wrong one as I stated to them several times that I primarily wanted the RMA number sent to them by your RMA department. I'll phone them again and try and see if they can supply me with your RMA number which I'll forward on to the RMA department along with the one that they have just given me. Hopefully I may get the same person that I spoke to yesterday.

They sent me an email last week - my apologies two weeks ago - stating that they had sent the motherboard off to you; however they did not put in any new RMA code, other than the one I originally sent to you (212475).

Please find below the email in question from Overclockers UK:



The product MB-155-GI on RMA212475 has been sent back to manufacturer for repair or replacement. It will be returned to you as soon as we receive it.

Further email confirmation will be sent when the item is returned to you.
 
Regards,
 
Overclockers UK - Support  
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: teknology9 on December 20, 2011, 03:54:38 pm
Hi k810,

You would be better off informing runn3r about this, I'm just a forum member like you not a Gigabyte UK employee.


You probably just have!!!! :)

teknology9
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 20, 2011, 05:11:46 pm
Just a quick note to say that I have just got off the phone from Overclockers (luckily I spoke to the person I spoke to yesterday), and he managed to give me the RMA number: REF11C09033 which was given to them by your RMA Department; who I'm going to write an email to right now.
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: Dark Mantis on December 20, 2011, 06:12:12 pm
Well good luck as you seem to be getting somewhere at last. Hopefully you might get it back before Christmas! Try PMing runn3R as well just to make sure that it doesn't get lost in the ether.
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 20, 2011, 06:37:16 pm
Thanks for your reply Dark Mantis, if I were to get it back before Christmas I would be much relieved as I have also been given the good news only a few minutes ago that the job deadline is now possibly early next week (but that will also means I will be having to work non stop over Christmas  :(  ).

Thanks for the suggestion, I'll send him a quick letter now.

Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: Dark Mantis on December 20, 2011, 06:42:46 pm
Hey, no rest for us wicked ones! Have a good Christmas anyway. ;)
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 20, 2011, 07:00:15 pm
Aint that the truth!  ;D

But at least I know I will be merry. I've got a nice selection of whiskeys, including a nice 30yr old that needs to be drunk...  ;)


Likewise, I hope you have a good Christmas and New Year.
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 23, 2011, 10:52:46 pm
Just a quick note to say that the motherboard arrived today & except for the computer deciding to create a little havoc after set up (which is always the way), everything seems to be up and running. Thanks once again for everyone who has given me help & advice.


I wish everyone here a Merry Christmas and a Happy New Year.

Now I can only wish that Santa can stop time in order for me to do a weeks work in two days...  :(
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: Dark Mantis on December 24, 2011, 07:12:59 am
Great news! All the best for the Christmas and New Year. ;)
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 29, 2011, 04:03:56 am
Thanks for your reply Dark Mantis.

Annoyingly for some reason on Christmas Eve whilst working, my computer was invaded by gremlins (possibly the Grinch) and decided to BSOD on me. After rebooting back to Windows it was fine for another two hours or so and it did it again. However after the second reboot, the computer would not stay in Windows for even a minute before it would BSOD. This would occur in safe mode too.

Even after going into the BIOS and lowering the RAM timings to 1333MHz and playing with the voltages, I still continue to have the problem. If it does not BSOD, Windows will say that only a certain amount of RAM (10 or 8 ) of the 12GB is available. My Crossfire setup also started for no reason to play up (my 5970 was going over 30 degrees hotter than before)  so I've now gone back to 6GB of RAM and taken out my other card.

Does anyone know what settings (voltages) I should set in the BIOS in order to get all 12GB RAM to work? As for the short time my system was accepting it, I found that the software I use for work was running a lot faster; saving me valuable time.

I'm using the EX58-UD5 board with two lots of Corsair's XMS3 (CMX6GX3M3A1600C9) 3X2GB 1600MHz RAM. I am aware that the board does not support 1600MHz, so I have it set for 1333MHz with the timings 8-8-8-20  2.

Any suggestions would be most helpful.




Gigabyte EX58-UD5
i7 920 Do Stepping @ 2.67MHz
12GB Corsair XMS3 1600MHz RAM - Currently 6GB @ 1333MHz
ATI 5970 2GB + 5870 1GB in Crossfire - Currently 5870 removed
Corsair AX 1200w
Antec 1200 case
 
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: Dark Mantis on December 29, 2011, 10:11:59 am
To have all of your memory slots filled and running happilly you would need to run the RAM at 1.68 - 1.70v. Make sure however that the QPI/Vtt remains within 0.5v of whatever voltage you set for the memory. Therefore you must make it at least 1.18 - 1.20v minimum. You will probably require more than that to stay stable though.

By the way it would be helpfull if you posted the STOP codes from the BSODs.
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 29, 2011, 11:05:50 am
Thanks for your quick response. It's most appreciated.

The RAM sticks state that the limit is 1.65v (and 9-9-9-24 timings). Would that voltage be high enough as I would not want to ruin the RAM or heaven forbid the motherboard. would the following settings be okay?

RAM @ 1.65v
QPI/Vtt 1.2v

I will be away from my computer until about 4pm tonight so I cannot test it until then.

Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: Dark Mantis on December 30, 2011, 06:54:20 am
No increasing the voltage wouldn't be detrimental to the motherboard, memory or CPU. It isn't so much voltage that is the kiler it is heat because as you increase the voltage the heat increases as well, so that is what to watch out for. Just make sure that you follow my instructions though and you should be fine.
Title: Re: Approximate time for me to receive my RMA’d Motherboard?
Post by: k810 on December 30, 2011, 01:51:37 pm
Thanks for the reply Dark Mantis. I tried setting the voltages to: RAM @ 1.64v
QPI/Vtt 1.24v yesterday and the system crashed at the Windows logo (the flag failed to show), at that point I decided to wait for more advice from you as you know a lot more than me in this subject!

Would you think setting the voltages to these would be okay?

RAM @ 1.68v
QPI/Vtt 1.22v

Not that I can say I have noticed before, but does the BIOS state the temperatures of the RAM? And if so, what temperatures are safe to run the RAM at?